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Check-in online
Online check in is available across the majority of Air Arabia destinations. Click here to check-in.
Online check-in will be open 48 hours prior to departure time.
You will be asked to provide your reservation number, name, flight date, flight number, and specify your origin airport. Once all of the steps are completed you will be issued a boarding pass which you need to print and present at the airport.
In case you are traveling without a checked luggage, you can use this boarding pass to board the flight directly without the need of passing through the check in counters.
In case you are traveling with a checked luggage, you are kindly required to approach the “Baggage Drop Off Counters” dedicated for the online checked in passengers, where you will check in your luggage and collect the luggage tags then proceed to your gate.
Note: Some airports authorities do not accept the online boarding pass; thus you will be required to replace it at the dedicated check-in counters of your flight within the regular counter opening time if requested to do so.
Check-in procedures
Check in counters open 3 hours prior to flight departure time and close 1 hour prior to departure time.
You are requested to approach the check in counter within the specified time holding your original travel document along with the required documents by the immigration department of the originating and destination country.
Our staff will check in your luggage and provide you with a tag for each piece of luggage, as well as your boarding card in which you will be able to see your name, flight details, gate number, seat number, and boarding time.
Ensure to reach the assigned gate within the specified time and present your travel document and your boarding card to the designated staff.
Duplicate payments
Insurance claims
Any trip is incomplete without travel insurance. Whether you're on a holiday or business trip, we want you to have a trip with peace of mind. Let us be the one to worry about your medical, emergency and travel inconvenience and all you need to do is purchase TUNE PROTECT travel insurance plan.
Connecting flights
Upon arrival to your first airport, you are requested to approach the transfer desk at the terminal to ensure a smooth transfer to your connecting flight. Air Arabia is not responsible for transfers on other airlines.
Booking confirmation
Once you have paid for your reservation and a reservation number is generated/e-ticket is sent to your email, your booking is considered confirmed and there is no need to contact us for any validation.
Additional services
Additional services can be added at the time of booking or later on while modifying your reservation, such as: seats, luggage, meals, insurance, and airport services, etc. These services will appear on your itinerary.
Some services are required to be added before a certain time from your flight and are subject to availability.
Credit card errors
If you face any system errors while paying for your booking online, please inform us mentioning the error message, either by contacting our call center or our website.
We will check the payment issue and provide you with a copy of your itinerary in case your booking has been successful. Otherwise, a full refund will be returned directly to your credit card and you will be required to make a new reservation.
Open ticket
Air Arabia does not have an open ticket policy, instead, if you cancel your reservation with us -the amount that you have paid will be retained in a form of Air Arabia Credit after deducting the cancellation charges and all other applicable charges. You will be able to use this amount on future flights that fall within one year from the date of the payment date.
Credit is not applicable for flights from/to Morocco.
Unaccompanied minor
Children above the age of 12 years are entitled to travel alone, however if your child is under 12 years of age he/she needs to be accompanied by another passenger whose age is at least 16 years old.
Infant baggage allowance
If you are travelling with an infant under two years old, you are entitled to one additional standard-sized hand baggage weighing up to 3 Kgs for items the infant may require during the flight.
This additional baggage must fit under the seat in front. You must declare the additional bag at the check in counter and personal item tags must be attached.
Infants
To make a booking for an infant, please select the number of infants traveling with you while creating your booking through www.airarabia.com, our 24hrs call center, sales offices, or our partner travel agents.
Infants are classified as children under the age of two years. Air Arabia will not accept infants below 2 days (48hrs) for travel under any circumstances. Infants are allowed to travel on all Air Arabia flight as per the below conditions:
Fare | |
Below 48hrs (2 days) | Infant will not be accepted under any circumstances. |
From 3rd day to 6th day | Accepted with a Fit to Fly certificate for Infant or Indemnity form signed by the parent. |
7 days or more | Accepted without any restriction |
Note: Every infant has to be accompanied with one adult for safety reasons.
Baby bassinets are subject to availability and are only available for front row seated passengers.
Credit use
You can redeem credit held with Air Arabia against any new flight yourself through our website or contacting our call center or sales shop. While using the credit, please make sure:
- The flight departure date of the new ticket is within one year from the date of the initial payment of the existing credits.
- Credits is redeemed for the same passenger(s) who were included in the original flight holding credit amount.
Redeem credit through website
Please follow below steps to redeem the credit yourself through our website:
- Select your new flight and proceed to the payment page.
- On payment page, select Yes in below section to redeem credit from the earlier reservation.
- Enter the original reservation number and click on Redeem button.
- This will redeem the credit for the same passengers as in original booking and show the confirmation message along with the redeemed amount.
- You will have to pay the remaining amount to confirm the booking. If redeemed amount covers the full payment, you can confirm the booking without any payment.
Note: In case you don't confirm the booking for any reason, credit will be returned back to the original reservation within 2 hours.
Redeem credit through contact center or sales shop
- Call our contact center or visit any of the sales shops.
- Let the support staff know the new flight details you want to book along with the original reservation number holding credit amount.
- They will create the booking and guide you about paying the remaining amount. If credit amount is sufficient to pay the full payment, you will be able to book the flight without any further payment.
Refund
Air Arabia does not have a refund policy, instead, the amount that you have paid will be retained in the form of Air Arabia Credit after deducting the cancellation charges and all of the other applied charges*. The passenger will be able to use this amount on future flights that fall within one year from the date of the payment date.
* Passengers booking on Air Arabia Maroc are advised to check our Flight delays and cancellations section for the applicable policy in case of flight cancellations.
Explore our different fare options: Basic, Value, and Ultimate. Click below to learn about each fare type's policies.
Flights from/to/via UAE
| Item | Basic | Value | Ultimate |
| Cancellation (credit) | Minimum 200 AED up to 24 hrs* (No refund within 24 hrs) | 100 AED up to 24h* (Not permitted within 24 hrs) | Free (100% credit shell) up to 8h* |
| Cash Refund Protection | Not permitted | Chargeable | Cash refund subject to fee (50% of Fare+Surcharge) |
Modification/Cancellation Policy
*Fees and charges are subject to change.
1. For group bookings, modification and cancellation charges may vary. Please contact your issuing agency.
2. Air Arabia does not have a refund policy for bookings confirmed on fare types Basic and Value once the booking is paid for. On cancellation, Air Arabia will retain the remaining amount as a credit towards a future flight which can be used for travel within one year from the date of payment by the same passenger only.
3.Basic, you will be able to modify your booking once upto 24 hours prior to flight departure with a minimum modification charge of AED 200, cancellation will be restricted with penatly.
4.Value, you will be able to modify your booking once upto 24 hours prior to flight departure without a modification charge, only fare difference applies, or cancel your booking with a cancellation fee of AED 100, up to 24 hours. Modification is not allowed within 24 hours before the flight.
5. Ultimate Fare, you will be able to modify your booking twice upto 8 hours prior to flight departure without a modification charge, only fare difference applies, or cancel your booking without a cancellation fee, up to 8 hours. Modification is not allowed within 8 hours before the flight.
6. Some reservations are not eligible for modifications such as promotional tickets, free gifted.
7. In case of No-Show passenger ticket is forfeited and only Govt. Taxes can be claimed.
Ultimate Fare - Process for Cash Refund
1. This benefit is applicable only on Air Arabia Ultimate fare type.
2. CFAR will apply to the refundable and fully unused Ultimate fare paid by the passenger.
3. The maximum refund amount is limited up to USD 200 per passenger per sector on domestic routes & USD 500 per passenger per sector on international routes (This will vary based on the fare you have paid)
4. It is mandatory to cancel the booking any time before 24 hours from the scheduled departure, and immediately submit the CFAR refund request through the link https://CFARTune.amaglobalassistance.com
5. CFAR Claims submitted within 24 hours of the scheduled flight departure time or after the scheduled departure time of the flight will not be accepted.
6. Once the ticket fare type, cancellation date & time are validated, the passenger will receive an email confirmation of the 50% refundable portion.
7. The 50% refund under the Ultimate Fare will be transferred to the passenger’s local bank account.
More details on CFAR process and terms & conditions - Air Arabia Sharjah
More details on CFAR process and terms & conditions - Air Arabia Abu Dhabi
Flights from/to/via Egypt
| Item | Basic | Value (For HBE flights only) | Ultimate |
| Cancellation (credit) | Minimum $55 up to 24 hrs*. (No refund within 24 hrs) | $25 up to 24h* (Not permitted within 24 hrs) | Free (100% credit shell) up to 8h* |
| Cash Refund Protection | Not permitted | Chargeable | Cash refund subject to fee (50% of Fare+Surcharge) (Except CAI flights) |
Modification/Cancellation Policy
*Fees and charges are subject to change.
1. For group bookings, modification and cancellation charges may vary. Please contact your issuing agency.
2. Air Arabia does not have a refund policy for bookings confirmed on fare types Basic and Value once the booking is paid for. On cancellation, Air Arabia will retain the remaining amount as a credit towards a future flight which can be used for travel within one year from the date of payment by the same passenger only.
3.Basic, you will be able to modify your booking once upto 24 hours prior to flight departure with a minimum modification charge of $55, cancellation will be restricted with penatly.
4.Value, you will be able to modify your booking once upto 24 hours prior to flight departure without a modification charge, only fare difference applies, or cancel your booking with a cancellation fee of $25, up to 24 hours. Modification is not allowed within 24 hours before the flight.
5. Ultimate Fare, you will be able to modify your booking twice upto 8 hours prior to flight departure without a modification charge, only fare difference applies, or cancel your booking without a cancellation fee, up to 8 hours. Modification is not allowed within 8 hours before the flight.
6. Some reservations are not eligible for modifications such as promotional tickets, free gifted.
7. In case of No-Show passenger ticket is forfeited and only Govt. Taxes can be claimed.
Ultimate Fare - Process for Cash Refund
1. This benefit is applicable only on Air Arabia Ultimate fare type.
2. CFAR will apply to the refundable and fully unused Ultimate fare paid by the passenger.
3. The maximum refund amount is limited up to USD 200 per passenger per sector on domestic routes & USD 500 per passenger per sector on international routes (This will vary based on the fare you have paid)
4. It is mandatory to cancel the booking any time before 24 hours from the scheduled departure, and immediately submit the CFAR refund request through the link https://CFARTune.amaglobalassistance.com
5. CFAR Claims submitted within 24 hours of the scheduled flight departure time or after the scheduled departure time of the flight will not be accepted.
6. Once the ticket fare type, cancellation date & time are validated, the passenger will receive an email confirmation of the 50% refundable portion.
7. The 50% refund under the Ultimate Fare will be transferred to the passenger’s local bank account.
More details on CFAR process and terms & conditions - Air Arabia Egypt
International Flights from/to Morocco
| Item | Basic | Value | Ultimate |
| Cancellation | EUR 50 up to 72 hrs* (No refund within 72 hrs) | EUR 25 up to 24 hrs* (Not permitted within 24 hrs) | Free (100% credit shell) up to 8h* |
| Cash Refund Protection | Not permitted | Chargeable | Cash refund subject to fee (50% of Fare+Surcharge) |
Modification/Cancellation Policy
*Fees and charges are subject to change.
1. For group bookings, modification and cancellation charges may vary. Please contact your issuing agency.
2. Air Arabia does not have a refund policy for bookings confirmed on fare types Basic and Value once the booking is paid for. On cancellation, Air Arabia will retain the remaining amount as a credit towards a future flight which can be used for travel within one year from the date of payment by the same passenger only.
3.Basic, you will be able to modify your booking once upto 72 hours prior to flight departure with a minimum modification charge of EUR 40, cancellation will be restricted with penatly.
4.Value, you will be able to modify your booking once upto 24 hours prior to flight departure without a modification charge, only fare difference applies, or cancel your booking with a cancellation fee of EUR 25, up to 24 hours. Modification is not allowed within 24 hours before the flight.
5. Ultimate Fare, you will be able to modify your booking twice upto 8 hours prior to flight departure without a modification charge, only fare difference applies, or cancel your booking without a cancellation fee, up to 8 hours. Modification is not allowed within 8 hours before the flight.
6. Some reservations are not eligible for modifications such as promotional tickets, free gifted.
7. In case of No-Show passenger ticket is forfeited and only Govt. Taxes can be claimed.
Ultimate Fare - Process for Cash Refund
1. This benefit is applicable only on Air Arabia Ultimate fare type.
2. CFAR will apply to the refundable and fully unused Ultimate fare paid by the passenger.
3. The maximum refund amount is limited up to USD 200 per passenger per sector on domestic routes & USD 500 per passenger per sector on international routes (This will vary based on the fare you have paid)
4. It is mandatory to cancel the booking any time before 24 hours from the scheduled departure, and immediately submit the CFAR refund request through the link https://CFARTune.amaglobalassistance.com
5. CFAR Claims submitted within 24 hours of the scheduled flight departure time or after the scheduled departure time of the flight will not be accepted.
6. Once the ticket fare type, cancellation date & time are validated, the passenger will receive an email confirmation of the 50% refundable portion.
7. The 50% refund under the Ultimate Fare will be transferred to the passenger’s local bank account.
More details on CFAR process and terms & conditions - Air Arabia Morocco
Domestic flights in Morocco
| Item | Basic | Value | Ultimate |
| Cancellation | MAD 200 up to 72 hrs* (No refund within 72 hrs) | MAD 100 up to 24 hrs* (Not permitted within 24 hrs) | Free (100% credit shell) up to 8h* |
| Cash Refund Protection | Not permitted | Chargeable | Cash refund subject to fee (50% of Fare+Surcharge) |
Modification/Cancellation Policy
*Fees and charges are subject to change.
1. For group bookings, modification and cancellation charges may vary. Please contact your issuing agency.
2. Air Arabia does not have a refund policy for bookings confirmed on fare types Basic and Value once the booking is paid for. On cancellation, Air Arabia will retain the remaining amount as a credit towards a future flight which can be used for travel within one year from the date of payment by the same passenger only.
3.Basic, you will be able to modify your booking once upto 72 hours prior to flight departure with a minimum modification charge of MAD 200, cancellation will be restricted with penatly.
4.Value, you will be able to modify your booking once upto 24 hours prior to flight departure without a modification charge, only fare difference applies, or cancel your booking with a cancellation fee of MAD 100, up to 24 hours. Modification is not allowed within 24 hours before the flight.
5. Ultimate Fare, you will be able to modify your booking twice upto 8 hours prior to flight departure without a modification charge, only fare difference applies, or cancel your booking without a cancellation fee, up to 8 hours. Modification is not allowed within 8 hours before the flight.
6. Some reservations are not eligible for modifications such as promotional tickets, free gifted.
7. In case of No-Show passenger ticket is forfeited and only Govt. Taxes can be claimed.
Ultimate Fare - Process for Cash Refund
1. This benefit is applicable only on Air Arabia Ultimate fare type.
2. CFAR will apply to the refundable and fully unused Ultimate fare paid by the passenger.
3. The maximum refund amount is limited up to USD 200 per passenger per sector on domestic routes & USD 500 per passenger per sector on international routes (This will vary based on the fare you have paid)
4. It is mandatory to cancel the booking any time before 24 hours from the scheduled departure, and immediately submit the CFAR refund request through the link https://CFARTune.amaglobalassistance.com
5. CFAR Claims submitted within 24 hours of the scheduled flight departure time or after the scheduled departure time of the flight will not be accepted.
6. Once the ticket fare type, cancellation date & time are validated, the passenger will receive an email confirmation of the 50% refundable portion.
7. The 50% refund under the Ultimate Fare will be transferred to the passenger’s local bank account.
More details on CFAR process and terms & conditions - Air Arabia Morocco
Name change
Can I change the passenger’s name for my on hold booking?
Yes, we offer free name change if the reservation is still on hold and has not been paid for.
Can I change the passenger’s name for my paid booking?
Yes, if the payment is done through cash or credit/debit card we offer name change maximum 24 hours prior to the scheduled time of departure for paid bookings. Name change charges as well as any fare difference will be applicable.
Name change charges are:
For flights on Air Arabia Sharjah & Air Arabia Abu Dhabi: AED 350.00 per person.
For flights on Air Arabia Egypt: USD 30 per person.
For flights on Air Arabia Maroc: Name change facility is not applicable.
*Name change option is not permitted for bookings paid using previous credit/credit vouchers.
I have entered the passenger’s name with the wrong spelling, how can I correct it?
We request you to Submit Request and attach the passenger’s passport copy. Alternatively, you can contact us on Whatsapp support number +971 600 508001, Live chat, or call our contact center
My last name is changed after marriage, how can I change that?
Please send us supporting documents by Submit Request and attach the passenger’s passport copy. Alternatively, you can contact us on Whatsapp support number +971 600 508001, Live chat, or call our contact center
Cancellation
You can cancel your booking through the Air Arabia website or by contacting our call centre, or by visiting our sales offices and partner travel agents. Please note that your reservation number is required for the cancellation process, and a cancellation fee will be applied.
For reservations made with the "Basic" or "Value" fare, cancellations are permitted up to 24 hours prior to the scheduled departure time. For reservations made with the "Ultimate" fare, cancellations can be made up to 8 hours before the scheduled departure time without incurring any cancellation charges.
For reservations made from/ to Morocco, cancellations are permitted within 72 hours prior to the scheduled departure time if booked with "Basic" fare.
For reservations made with "value" fare, cancellations are permitted up to 24 hours prior to the scheduled departure time and for reservation made with "Ultimate" fare, cancellations can be made up to 8 hours before the scheduled departure time without incurring any cancellation charges.
** Certain reservations, such as Promotional Tickets and Free Tickets, are not eligible for cancellation.
To cancel your reservation online please click here.
Modification
How Can I modify my booking?
The easiest way is to modify your booking yourself through our website.
You can modify the date of travel or the destination of your trip online, by contacting our call center, or by visiting our sales offices and partner travel agents. A modification fee will be applied, along with any fare difference.
Alternatively, you can contact our contact center, visit any of our sales offices or partner travel agents to modify your booking.
Will the changes apply for all passengers under the same booking?
Yes, the changes will apply to all passengers in your booking.
Can I modify only for one passenger in my booking?
Please contact our contact center or visit any of our sales offices to modify a flight for only one passenger in your booking.
When can I modify my booking?
Modifications can be made up to 24 hours before the scheduled departure time (72 hours for flights to or from Morocco) if you booked "Basic" Fare. For bookings with "Value", "Ultimate" or "Premium" fare, flight modifications are allowed between 8 to 24 hours before departure, depending on the Flexi policy purchased at the time of booking.
Please refer to your travel itinerary for the applicable modification policy.
How much will I be charged to modify my ticket?
Please visit this page for the applicable modification fee against different flight and fare options.
I have a promotional ticket, can I modify it?
Some reservations are not eligible for modifications such as promotional tickets, free tickets, etc.
Fare types
Explore our different fare options: Basic, Value, Ultimate and Premium. Click below to learn about each fare type's policies.
Flights from/to/via UAE
| Item | Basic | Value | Ultimate | Premium |
| Hand baggage | 10Kg included | 10Kg included | 10Kg included | 10Kg included |
| Checked Baggage | Chargeable | 20/30Kg | 30/40Kg | 46Kg |
| Meal | Chargeable | Sandwich | Premium meal (Hot meal+dessert) | Premium meal (Hot meal+dessert) |
| Beverage | Chargeable | Water | Water | Water & Hot Drink |
| Seats | Chargeable | Free standard seat (Row 8 onwards) | Any seat including front row | Front seats ( Row 1 & 2) and empty middle seat |
| Rebooking | Minimum 200 AED up to 24 hrs*. Not allowed within 24 hrs. | 1 modification up to 24h*. Not allowed within 24 hrs. | 2 modifications up to 8h*. Not allowed within 8 hrs. | Unlimited free, up to 8h. Not allowed within 8 hrs. |
| Cancellation (credit) | Minimum 200 AED up to 24 hrs* (No refund within 24 hrs) | 100 AED up to 24h* (Not permitted within 24 hrs) | Free up to 8h before departure | Free, up to 8h before departure |
| Cash Refund Protection | Balance in credit voucher | Balance in credit voucher | 100% balance in credit voucher or 50% cash | 100% balance in credit voucher or 50% cash |
| Priority Check-In | Chargeable | Chargeable | Included (*select airports) | Included |
| Priority Boarding | Not Included | Not Included | Not Included | Included |
Modification/Cancellation Policy
*Fees and charges are subject to change.
1. For group bookings, modification and cancellation charges may vary. Please contact your issuing agency.
2. Air Arabia does not have a refund policy for bookings confirmed on fare types Basic and Value once the booking is paid for. On cancellation, Air Arabia will retain the remaining amount as a credit towards a future flight which can be used for travel within one year from the date of payment by the same passenger only.
3.Basic, you will be able to modify your booking once upto 24 hours prior to flight departure with a minimum modification charge of AED 200, cancellation will be restricted with penatly.
4.Value, you will be able to modify your booking once upto 24 hours prior to flight departure without a modification charge, only fare difference applies, or cancel your booking with a cancellation fee of AED 100, up to 24 hours. Modification is not allowed within 24 hours before the flight.
5. Ultimate Fare, you will be able to modify your booking twice upto 8 hours prior to flight departure without a modification charge, only fare difference applies, or cancel your booking without a cancellation fee, up to 8 hours. Modification is not allowed within 8 hours before the flight.
6. Premium Fare, you will be able to make unlimited modifications to your booking, upto 8 hours prior to flight departure without a modification charge, only fare difference applies, or cancel your booking without a cancellation fee, up to 8 hours. Modification is not allowed within 8 hours before the flight.
7. Some reservations are not eligible for modifications such as promotional tickets, free gifted.
8. In case of No-Show passenger ticket is forfeited and only Govt. Taxes can be claimed.
Ultimate Fare - Process for Cash Refund
1. This benefit is applicable only on Air Arabia Ultimate fare type.
2. CFAR will apply to the refundable and fully unused Ultimate fare paid by the passenger.
3. The maximum refund amount is limited up to USD 200 per passenger per sector on domestic routes & USD 500 per passenger per sector on international routes (This will vary based on the fare you have paid)
4. It is mandatory to cancel the booking any time before 24 hours from the scheduled departure, and immediately submit the CFAR refund request through the link https://CFARTune.amaglobalassistance.com
5. CFAR Claims submitted within 24 hours of the scheduled flight departure time or after the scheduled departure time of the flight will not be accepted.
6. Once the ticket fare type, cancellation date & time are validated, the passenger will receive an email confirmation of the 50% refundable portion.
7. The 50% refund under the Ultimate Fare will be transferred to the passenger’s local bank account.
8. Once the 50% refund is processed there will be no further credit shell or refund due.
More details on CFAR process and terms & conditions - Air Arabia Sharjah
More details on CFAR process and terms & conditions - Air Arabia Abu Dhabi
Flights from/to/via Egypt
| Item | Basic | Value (For HBE flights only) | Ultimate |
| Hand baggage | 10Kg included | 10Kg included | 10Kg included |
| Checked Baggage | 20/30 Kg (CAI flights only) | 30/40 Kg | 40 Kg |
| Meal | Chargeable (Meal included for CAI flights only) | Sandwich + water | Premium meal (Hot meal+dessert+water) |
| Seats | Chargeable | Free standard seat (Row 8 onwards) | Any seat (Economy) |
| Rebooking | Minimum $55 up to 24 hrs*. Not allowed within 24 hrs. | 1 modification up to 24h*. Not allowed within 24 hrs. | 2 modifications up to 8h*. Not allowed within 8 hrs. |
| Cancellation (credit) | Minimum $55 up to 24 hrs*. (No refund within 24 hrs) | $25 up to 24h* (Not permitted within 24 hrs) | Free up to 8h* (Except CAI flights) |
| Cash Refund Protection | Balance in credit voucher | Balance in credit voucher | 100% balance in credit voucher or 50% cash (Except CAI flights) |
| Priority Check-In | Chargeable | Chargeable | Included (*select airports) |
Modification/Cancellation Policy
*Fees and charges are subject to change.
1. For group bookings, modification and cancellation charges may vary. Please contact your issuing agency.
2. Air Arabia does not have a refund policy for bookings confirmed on fare types Basic and Value once the booking is paid for. On cancellation, Air Arabia will retain the remaining amount as a credit towards a future flight which can be used for travel within one year from the date of payment by the same passenger only.
3.Basic, you will be able to modify your booking once upto 24 hours prior to flight departure with a minimum modification charge of $55, cancellation will be restricted with penatly.
4.Value, you will be able to modify your booking once upto 24 hours prior to flight departure without a modification charge, only fare difference applies, or cancel your booking with a cancellation fee of $25, up to 24 hours. Modification is not allowed within 24 hours before the flight.
5. Ultimate Fare, you will be able to modify your booking twice upto 8 hours prior to flight departure without a modification charge, only fare difference applies, or cancel your booking without a cancellation fee, up to 8 hours. Modification is not allowed within 8 hours before the flight.
For CAI flights, cancellations can be made upto 8 hours before the flight with a minimum charge of $55. No refunds within 8 hours before the flight.
6. Some reservations are not eligible for modifications such as promotional tickets, free gifted.
7. In case of No-Show passenger ticket is forfeited and only Govt. Taxes can be claimed.
Ultimate Fare - Process for Cash Refund
1. This benefit is applicable only on Air Arabia Ultimate fare type.
2. CFAR will apply to the refundable and fully unused Ultimate fare paid by the passenger.
3. The maximum refund amount is limited up to USD 200 per passenger per sector on domestic routes & USD 500 per passenger per sector on international routes (This will vary based on the fare you have paid)
4. It is mandatory to cancel the booking any time before 24 hours from the scheduled departure, and immediately submit the CFAR refund request through the link https://CFARTune.amaglobalassistance.com
5. CFAR Claims submitted within 24 hours of the scheduled flight departure time or after the scheduled departure time of the flight will not be accepted.
6. Once the ticket fare type, cancellation date & time are validated, the passenger will receive an email confirmation of the 50% refundable portion.
7. The 50% refund under the Ultimate Fare will be transferred to the passenger’s local bank account.
8. Once the 50% refund is processed there will be no further credit shell or refund due.
More details on CFAR process and terms & conditions - Air Arabia Egypt
International Flights from/to Morocco
| Item | Basic | Value | Ultimate |
| Hand baggage | 10Kg included | 10Kg included | 10Kg included |
| Checked Baggage | Chargeable | 15/20Kg | 25Kg |
| Meal | Chargeable | Sandwich + water | Hot meal |
| Seats | Chargeable | Free standard seat (Row 8 onwards) | Any seat |
| Rebooking | EUR 40 up to 72 hrs*. Not allowed within 72 hrs. | 1 modification up to 24h*. Not allowed within 24 hrs. | 2 modifications Up to 8h*. Not allowed within 8 hrs. |
| Cancellation | EUR 50 up to 72 hrs* (No refund within 72 hrs) | EUR 25 up to 24 hrs* (Not permitted within 24 hrs) | Free up to 8h* |
| Cash Refund Protection | Balance in credit voucher | Balance in credit voucher | 100% balance in credit voucher or 50% cash |
| Priority Check-In | Chargeable | Chargeable | Included |
Modification/Cancellation Policy
*Fees and charges are subject to change.
1. For group bookings, modification and cancellation charges may vary. Please contact your issuing agency.
2. Air Arabia does not have a refund policy for bookings confirmed on fare types Basic and Value once the booking is paid for. On cancellation, Air Arabia will retain the remaining amount as a credit towards a future flight which can be used for travel within one year from the date of payment by the same passenger only.
3.Basic, you will be able to modify your booking once upto 72 hours prior to flight departure with a minimum modification charge of EUR 40, cancellation will be restricted with penatly.
4.Value, you will be able to modify your booking once upto 24 hours prior to flight departure without a modification charge, only fare difference applies, or cancel your booking with a cancellation fee of EUR 25, up to 24 hours. Modification is not allowed within 24 hours before the flight.
5. Ultimate Fare, you will be able to modify your booking twice upto 8 hours prior to flight departure without a modification charge, only fare difference applies, or cancel your booking without a cancellation fee, up to 8 hours. Modification is not allowed within 8 hours before the flight.
6. Some reservations are not eligible for modifications such as promotional tickets, free gifted.
7. In case of No-Show passenger ticket is forfeited and only Govt. Taxes can be claimed.
Ultimate Fare - Process for Cash Refund
1. This benefit is applicable only on Air Arabia Ultimate fare type.
2. CFAR will apply to the refundable and fully unused Ultimate fare paid by the passenger.
3. The maximum refund amount is limited up to USD 200 per passenger per sector on domestic routes & USD 500 per passenger per sector on international routes (This will vary based on the fare you have paid)
4. It is mandatory to cancel the booking any time before 24 hours from the scheduled departure, and immediately submit the CFAR refund request through the link https://CFARTune.amaglobalassistance.com
5. CFAR Claims submitted within 24 hours of the scheduled flight departure time or after the scheduled departure time of the flight will not be accepted.
6. Once the ticket fare type, cancellation date & time are validated, the passenger will receive an email confirmation of the 50% refundable portion.
7. The 50% refund under the Ultimate Fare will be transferred to the passenger’s local bank account.
8. Once the 50% refund is processed there will be no further credit shell or refund due.
More details on CFAR process and terms & conditions - Air Arabia Morocco
Domestic flights in Morocco
| Item | Basic | Value | Ultimate | Premium |
| Hand baggage | 10Kg included | 10Kg included | 10Kg included | 10Kg included |
| Checked Baggage | Chargeable | 15Kg | 25Kg | 40Kg |
| Meal | Chargeable | Sandwich | Sandwich | Sandwich |
| Beverages | Chargeable | Water | Water | Water + Hot Drink |
| Seats | Chargeable | Free seat (Row 8 onwards) | Free Seat (Row 3 onwards) | Front seats ( Row 1 & 2) and empty middle seat |
| Rebooking | MAD 200 up to 72 hrs*. Not allowed within 72 hrs. | 1 modification up to 24h*. Not allowed within 24 hrs. | 2 modifications Up to 8h*. Not allowed within 8 hrs. | Unlimited free, up to 8h. Not allowed within 8 hrs. |
| Cancellation | MAD 200 up to 72 hrs* (No refund within 72 hrs) | MAD 100 up to 24 hrs* (Not permitted within 24 hrs) | Free, up to 8h before departure | Free, up to 8h before departure |
| Cash Refund Protection | Balance in credit voucher | Balance in credit voucher | 100% balance in credit voucher or 50% cash | 100% balance in credit voucher or 50% cash |
| Priority Check-In | Chargeable | Chargeable | Included | Included |
| Priority Boarding | Not Included | Not Included | Not Included | Included |
Modification/Cancellation Policy
*Fees and charges are subject to change.
1. For group bookings, modification and cancellation charges may vary. Please contact your issuing agency.
2. Air Arabia does not have a refund policy for bookings confirmed on fare types Basic and Value once the booking is paid for. On cancellation, Air Arabia will retain the remaining amount as a credit towards a future flight which can be used for travel within one year from the date of payment by the same passenger only.
3.Basic, you will be able to modify your booking once upto 72 hours prior to flight departure with a minimum modification charge of MAD 200, cancellation will be restricted with penatly.
4.Value, you will be able to modify your booking once upto 24 hours prior to flight departure without a modification charge, only fare difference applies, or cancel your booking with a cancellation fee of MAD 100, up to 24 hours. Modification is not allowed within 24 hours before the flight.
5. Ultimate Fare, you will be able to modify your booking twice upto 8 hours prior to flight departure without a modification charge, only fare difference applies, or cancel your booking without a cancellation fee, up to 8 hours. Modification is not allowed within 8 hours before the flight.
6. Premium Fare, you will be able to make unlimited modifications to your booking, upto 8 hours prior to flight departure without a modification charge, only fare difference applies, or cancel your booking without a cancellation fee, up to 8 hours. Modification is not allowed within 8 hours before the flight.
7. Some reservations are not eligible for modifications such as promotional tickets, free gifted.
8. In case of No-Show passenger ticket is forfeited and only Govt. Taxes can be claimed.
Ultimate Fare - Process for Cash Refund
1. This benefit is applicable only on Air Arabia Ultimate amd premium fare types only.
2. CFAR will apply to the refundable and fully unused fare paid by the passenger.
3. The maximum refund amount is limited up to USD 200 per passenger per sector on domestic routes & USD 500 per passenger per sector on international routes (This will vary based on the fare you have paid)
4. It is mandatory to cancel the booking any time before 24 hours from the scheduled departure, and immediately submit the CFAR refund request through the link https://CFARTune.amaglobalassistance.com
5. CFAR Claims submitted within 24 hours of the scheduled flight departure time or after the scheduled departure time of the flight will not be accepted.
6. Once the ticket fare type, cancellation date & time are validated, the passenger will receive an email confirmation of the 50% refundable portion.
7. The 50% refund under the Ultimate Fare will be transferred to the passenger’s local bank account.
8. Once the 50% refund is processed there will be no further credit shell or refund due.
More details on CFAR process and terms & conditions - Air Arabia Morocco
Payment
Ways to Pay
Online payment: Pay online through credit/debit card. Click here to retrieve your booking and then click on "Make Payment" button.
Contact center: Call our contact centre and provide your reservation number (PNR). If you don't have a booking yet, the contact center can create one for you.
Cash: Cash payments can be accepted at
- Our sales offices
- Partner travel agents
- At the airports prior to departure
- Partner banks, money exchange houses, retail chains and post offices. Click here to see the complete list.
Payment Methods
 | Visa International and Russian Visa debit and credits cards are accepted in supported payment currencies. |
 | Mastercard International and Russian Master debit and credits cards are accepted in supported payment currencies. |
 | Apple Pay Make payments using Apple Pay. |
 | Installments Available in the UAE, KSA and Egypt for select routes. The option allows converting the full payment amount into equal installments. |
 | Klarna Allows customers in select countries to pay later in 30 days or split their payment into smaller installments. |
 | Tabby Customers in UAE and KSA can split their payments into convenient, interest-free installments through tabby. |
 | Book now, pay later Hold the booking and pay through cash at our sales offices, partner travel agents, airports prior to departure, partner banks, money exchange houses, retail chains and post offices. Click here to see the complete list of partners. |
 | Moroccan debit cards Make payment with local debit cards issued in Morocco. |
 | Internet/Mobile banking Several Internet and mobile banking option are available in Morocco and India for payment. |
 | Mada bank cards Pay with mada bank cards issued in Saudi Arabia |
 | KNET Passengers in Kuwait can pay through debit cards issued by their bank in Kuwait |
 | RuPay Make with RuPay debit or credit cards in India |
 | UPI Make payments using UPI (Unified Payments Interface) in India |
 | iDeal Allows our customers in Netherlands to pay using direct online transfer from their bank account. |
 | Bancontact Make payment through local debit card issued in Belgium. |
 | Sofort Allows our customers in Germany to pay securely using direct online transfers from their bank account. |
 | MIR cards Allows our customers in Russia to pay securely using MIR cards. |
 | PromptPay Allows our customers in Thailand to make online payments securely. |
 | DuItNow Allows our customers in Malayasia to make online payments securely. |
Booking channels
Air Arabia avails a wide range of booking channels that make your life just easier! You can simply choose what is closer and more convenient to you:
- Booking online guarantees best fares at all times.
- Download our free iPhone app or Android App and book your ticket instantly. You can also use any smartphone to book through our mobile website.
- Call our 24/7 call centre and speak to one of our travel advisors.
- Visit your closest Air Arabia sales office spread across all the cities we operate to.
- Visit any of our appointed travel agents and partners across the world.