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Frequently asked Questions


How Can I modify my booking?

The easiest way is to modify your booking yourself through our website. 
You can modify the date of travel or the destination of your trip online, by contacting our call center, or by visiting our sales offices and partner travel agents. A modification fee will be applied, along with any fare difference.

Alternatively, you can contact our contact center, visit any of our sales offices or partner travel agents to modify your booking.

Will the changes apply for all passengers under the same booking?

Yes, the changes will apply to all passengers in your booking.

Can I modify only for one passenger in my booking?

Please contact our contact center or visit any of our sales offices to modify a flight for only one passenger in your booking.

When can I modify my booking?

Modifications can be made up to 24 hours before the scheduled departure time (72 hours for flights to or from Morocco) if you booked a "Lite" or "Basic" Fare. For bookings with "Value" or "Ultimate" fare, flight modifications are allowed between 8 to 24 hours before departure, depending on the Flexi policy purchased at the time of booking.
Please refer to your travel itinerary for the applicable modification policy.

How much will I be charged to modify my ticket?

Please visit this page for the applicable modification fee against different flight and fare options.

I have a promotional ticket, can I modify it?

Some reservations are not eligible for modifications such as promotional tickets, free tickets, etc.