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Frequently asked Questions

Fare types

Explore our different fare options: Basic, Value, Ultimate and Premium. Click below to learn about each fare type's policies.

 

Flights from/to/via UAE

 
ItemBasicValueUltimatePremium
Hand baggage10Kg included10Kg included10Kg included10Kg included
Checked BaggageChargeable20/30Kg30/40Kg46Kg
MealChargeableSandwichPremium meal (Hot meal+dessert)Premium meal (Hot meal+dessert)
BeverageChargeableWater  WaterWater & Hot Drink
SeatsChargeableFree standard seat (Row 8 onwards)Any seat including front rowFront seats ( Row 1 & 2) and empty middle seat
RebookingMinimum 200 AED up to 24 hrs*. Not allowed within 24 hrs.1 modification up to 24h*. Not allowed within 24 hrs.2 modifications up to 8h*. Not allowed within 8 hrs.Unlimited free, up to 8h. Not allowed within 8 hrs.
Cancellation (credit)Minimum 200 AED up to 24 hrs* (No refund within 24 hrs)

100 AED up to 24h* (Not permitted within 24 hrs)

Free up to 8h before departureFree, up to 8h before departure
Cash Refund ProtectionBalance in credit voucherBalance in credit voucher100% balance in credit voucher or 50% cash100% balance in credit voucher or 50% cash
Priority Check-InChargeableChargeableIncluded (*select airports)Included
Priority BoardingNot IncludedNot IncludedNot IncludedIncluded

 

Modification/Cancellation Policy

*Fees and charges are subject to change.

1. For group bookings, modification and cancellation charges may vary. Please contact your issuing agency.

2. Air Arabia does not have a refund policy for bookings confirmed on fare types Basic and Value once the booking is paid for. On cancellation, Air Arabia will retain the remaining amount as a credit towards a future flight which can be used for travel within one year from the date of payment by the same passenger only.

3.Basic, you will be able to modify your booking once upto 24 hours prior to flight departure with a minimum modification charge of AED 200, cancellation will be restricted with penatly.

4.Value, you will be able to modify your booking once upto 24 hours prior to flight departure without a modification charge, only fare difference applies, or cancel your booking with a cancellation fee of AED 100, up to 24 hours. Modification is not allowed within 24 hours before the flight.

5. Ultimate Fare, you will be able to modify your booking twice upto 8 hours prior to flight departure without a modification charge, only fare difference applies, or cancel your booking without a cancellation fee, up to 8 hours. Modification is not allowed within 8 hours before the flight.

6. Premium Fare, you will be able to make unlimited modifications to your booking, upto 8 hours prior to flight departure without a modification charge, only fare difference applies, or cancel your booking without a cancellation fee, up to 8 hours. Modification is not allowed within 8 hours before the flight.

7. Some reservations are not eligible for modifications such as promotional tickets, free gifted.

8. In case of No-Show passenger ticket is forfeited and only Govt. Taxes can be claimed.

 

Ultimate Fare - Process for Cash Refund

1. This benefit is applicable only on Air Arabia Ultimate fare type. 

2. CFAR will apply to the refundable and fully unused Ultimate fare paid by the passenger. 

3. The maximum refund amount is limited up to USD 200 per passenger per sector on domestic routes & USD 500 per passenger per sector on international routes (This will vary based on the fare you have paid)

4. It is mandatory to cancel the booking any time before 24 hours from the scheduled departure, and immediately submit the CFAR refund request through the link  https://CFARTune.amaglobalassistance.com 

5. CFAR Claims submitted within 24 hours of the scheduled flight departure time or after the scheduled departure time of the flight will not be accepted.

6. Once the ticket fare type, cancellation date & time are validated, the passenger will receive an email confirmation of the 50% refundable portion. 

7. The 50% refund under the Ultimate Fare will be transferred to the passenger’s local bank account.

8. Once the 50% refund is processed there will be no further credit shell or refund due.

 

More details on CFAR process and terms & conditions - Air Arabia Sharjah

More details on CFAR process and terms & conditions - Air Arabia Abu Dhabi

Flights from/to/via Egypt

 
ItemBasicValue (For HBE flights only)Ultimate
Hand baggage10Kg included10Kg included10Kg included
Checked Baggage20/30 Kg (CAI flights only)30/40 Kg40 Kg
MealChargeable (Meal included for CAI flights only)Sandwich + waterPremium meal (Hot meal+dessert+water)
SeatsChargeableFree standard seat (Row 8 onwards)Any seat (Economy)
RebookingMinimum $55 up to 24 hrs*. Not allowed within 24 hrs.1 modification up to 24h*. Not allowed within 24 hrs.2 modifications up to 8h*. Not allowed within 8 hrs.
Cancellation (credit)Minimum $55 up to 24 hrs*. (No refund within 24 hrs)

$25 up to 24h* (Not permitted within 24 hrs)

Free up to 8h* (Except CAI flights)
Cash Refund ProtectionBalance in credit voucherBalance in credit voucher100% balance in credit voucher or 50% cash (Except CAI flights)
Priority Check-InChargeableChargeableIncluded (*select airports)

 

Modification/Cancellation Policy

*Fees and charges are subject to change.

1. For group bookings, modification and cancellation charges may vary. Please contact your issuing agency.

2. Air Arabia does not have a refund policy for bookings confirmed on fare types Basic and Value once the booking is paid for. On cancellation, Air Arabia will retain the remaining amount as a credit towards a future flight which can be used for travel within one year from the date of payment by the same passenger only.

3.Basic, you will be able to modify your booking once upto 24 hours prior to flight departure with a minimum modification charge of $55, cancellation will be restricted with penatly.

4.Value, you will be able to modify your booking once upto 24 hours prior to flight departure without a modification charge, only fare difference applies, or cancel your booking with a cancellation fee of $25, up to 24 hours. Modification is not allowed within 24 hours before the flight.

5. Ultimate Fare, you will be able to modify your booking twice upto 8 hours prior to flight departure without a modification charge, only fare difference applies, or cancel your booking without a cancellation fee, up to 8 hours. Modification is not allowed within 8 hours before the flight.

For CAI flights, cancellations can be made upto 8 hours before the flight with a minimum charge of $55. No refunds within 8 hours before the flight.

6. Some reservations are not eligible for modifications such as promotional tickets, free gifted.

7. In case of No-Show passenger ticket is forfeited and only Govt. Taxes can be claimed.

 

Ultimate Fare - Process for Cash Refund

1. This benefit is applicable only on Air Arabia Ultimate fare type. 

2. CFAR will apply to the refundable and fully unused Ultimate fare paid by the passenger. 

3. The maximum refund amount is limited up to USD 200 per passenger per sector on domestic routes & USD 500 per passenger per sector on international routes (This will vary based on the fare you have paid)

4. It is mandatory to cancel the booking any time before 24 hours from the scheduled departure, and immediately submit the CFAR refund request through the link  https://CFARTune.amaglobalassistance.com 

5. CFAR Claims submitted within 24 hours of the scheduled flight departure time or after the scheduled departure time of the flight will not be accepted.

6. Once the ticket fare type, cancellation date & time are validated, the passenger will receive an email confirmation of the 50% refundable portion. 

7. The 50% refund under the Ultimate Fare will be transferred to the passenger’s local bank account.

8. Once the 50% refund is processed there will be no further credit shell or refund due.

 

More details on CFAR process and terms & conditions - Air Arabia Egypt

International Flights from/to Morocco

ItemBasicValueUltimate
Hand baggage10Kg included10Kg included10Kg included
Checked BaggageChargeable15/20Kg25Kg
MealChargeableSandwich + waterHot meal
SeatsChargeableFree standard seat (Row 8 onwards)Any seat
RebookingEUR 40 up to 72 hrs*. Not allowed within 72 hrs.1 modification up to 24h*. Not allowed within 24 hrs.2 modifications Up to 8h*. Not allowed within 8 hrs.
CancellationEUR 50 up to 72 hrs* (No refund within 72 hrs)EUR 25 up to 24 hrs* (Not permitted within 24 hrs)Free up to 8h*
Cash Refund ProtectionBalance in credit voucherBalance in credit voucher100% balance in credit voucher or 50% cash
Priority Check-InChargeableChargeableIncluded

 

Modification/Cancellation Policy

*Fees and charges are subject to change.

1. For group bookings, modification and cancellation charges may vary. Please contact your issuing agency.

2. Air Arabia does not have a refund policy for bookings confirmed on fare types Basic and Value once the booking is paid for. On cancellation, Air Arabia will retain the remaining amount as a credit towards a future flight which can be used for travel within one year from the date of payment by the same passenger only.

3.Basic, you will be able to modify your booking once upto 72 hours prior to flight departure with a minimum modification charge of EUR 40, cancellation will be restricted with penatly.

4.Value, you will be able to modify your booking once upto 24 hours prior to flight departure without a modification charge, only fare difference applies, or cancel your booking with a cancellation fee of EUR 25, up to 24 hours. Modification is not allowed within 24 hours before the flight.

5. Ultimate Fare, you will be able to modify your booking twice upto 8 hours prior to flight departure without a modification charge, only fare difference applies, or cancel your booking without a cancellation fee, up to 8 hours. Modification is not allowed within 8 hours before the flight.

6. Some reservations are not eligible for modifications such as promotional tickets, free gifted.

7. In case of No-Show passenger ticket is forfeited and only Govt. Taxes can be claimed.

 

Ultimate Fare - Process for Cash Refund

1. This benefit is applicable only on Air Arabia Ultimate fare type. 

2. CFAR will apply to the refundable and fully unused Ultimate fare paid by the passenger. 

3. The maximum refund amount is limited up to USD 200 per passenger per sector on domestic routes & USD 500 per passenger per sector on international routes (This will vary based on the fare you have paid)

4. It is mandatory to cancel the booking any time before 24 hours from the scheduled departure, and immediately submit the CFAR refund request through the link  https://CFARTune.amaglobalassistance.com 

5. CFAR Claims submitted within 24 hours of the scheduled flight departure time or after the scheduled departure time of the flight will not be accepted.

6. Once the ticket fare type, cancellation date & time are validated, the passenger will receive an email confirmation of the 50% refundable portion. 

7. The 50% refund under the Ultimate Fare will be transferred to the passenger’s local bank account.

8. Once the 50% refund is processed there will be no further credit shell or refund due.

 

More details on CFAR process and terms & conditions - Air Arabia Morocco

Domestic flights in Morocco

ItemBasicValueUltimatePremium
Hand baggage10Kg included10Kg included10Kg included10Kg included
Checked BaggageChargeable15Kg25Kg40Kg
MealChargeableSandwichSandwichSandwich
BeveragesChargeableWaterWaterWater + Hot Drink 
SeatsChargeableFree seat (Row 8 onwards)Free Seat (Row 3 onwards)Front seats ( Row 1 & 2) and empty middle seat
RebookingMAD 200 up to 72 hrs*. Not allowed within 72 hrs.1 modification up to 24h*. Not allowed within 24 hrs.2 modifications Up to 8h*. Not allowed within 8 hrs.Unlimited free, up to 8h. Not allowed within 8 hrs.
CancellationMAD 200 up to 72 hrs* (No refund within 72 hrs)MAD 100 up to 24 hrs* (Not permitted within 24 hrs)Free, up to 8h before departureFree, up to 8h before departure
Cash Refund ProtectionBalance in credit voucherBalance in credit voucher100% balance in credit voucher or 50% cash100% balance in credit voucher or 50% cash
Priority Check-InChargeableChargeableIncludedIncluded
Priority BoardingNot IncludedNot IncludedNot IncludedIncluded

 

Modification/Cancellation Policy

*Fees and charges are subject to change.

1. For group bookings, modification and cancellation charges may vary. Please contact your issuing agency.

2. Air Arabia does not have a refund policy for bookings confirmed on fare types Basic and Value once the booking is paid for. On cancellation, Air Arabia will retain the remaining amount as a credit towards a future flight which can be used for travel within one year from the date of payment by the same passenger only.

3.Basic, you will be able to modify your booking once upto 72 hours prior to flight departure with a minimum modification charge of MAD 200, cancellation will be restricted with penatly.

4.Value, you will be able to modify your booking once upto 24 hours prior to flight departure without a modification charge, only fare difference applies, or cancel your booking with a cancellation fee of MAD 100, up to 24 hours. Modification is not allowed within 24 hours before the flight.

5. Ultimate Fare, you will be able to modify your booking twice upto 8 hours prior to flight departure without a modification charge, only fare difference applies, or cancel your booking without a cancellation fee, up to 8 hours. Modification is not allowed within 8 hours before the flight.

6. Premium Fare, you will be able to make unlimited modifications to your booking, upto 8 hours prior to flight departure without a modification charge, only fare difference applies, or cancel your booking without a cancellation fee, up to 8 hours. Modification is not allowed within 8 hours before the flight.

7. Some reservations are not eligible for modifications such as promotional tickets, free gifted.

8. In case of No-Show passenger ticket is forfeited and only Govt. Taxes can be claimed.

 

Ultimate Fare - Process for Cash Refund

1. This benefit is applicable only on Air Arabia Ultimate amd premium fare types only. 

2. CFAR will apply to the refundable and fully unused fare paid by the passenger. 

3. The maximum refund amount is limited up to USD 200 per passenger per sector on domestic routes & USD 500 per passenger per sector on international routes (This will vary based on the fare you have paid)

4. It is mandatory to cancel the booking any time before 24 hours from the scheduled departure, and immediately submit the CFAR refund request through the link  https://CFARTune.amaglobalassistance.com 

5. CFAR Claims submitted within 24 hours of the scheduled flight departure time or after the scheduled departure time of the flight will not be accepted.

6. Once the ticket fare type, cancellation date & time are validated, the passenger will receive an email confirmation of the 50% refundable portion. 

7. The 50% refund under the Ultimate Fare will be transferred to the passenger’s local bank account.

8. Once the 50% refund is processed there will be no further credit shell or refund due.

 

More details on CFAR process and terms & conditions - Air Arabia Morocco