Refund
Air Arabia does not have a refund policy, instead, the amount that you have paid will be retained in the form of Air Arabia Credit after deducting the cancellation charges and all of the other applied charges*. The passenger will be able to use this amount on future flights that fall within one year from the date of the payment date.
* Passengers booking on Air Arabia Maroc are advised to check our Flight delays and cancellations section for the applicable policy in case of flight cancellations.
Explore our different fare options: Lite, Basic, Value, and Ultimate. Click below to learn about each fare type's policies.
Flights from/to/via UAE
Item | Basic | Value | Ultimate |
Cancellation (credit) | Minimum 200 AED up to 24 hrs* (No refund within 24 hrs) | 100 AED up to 24h* (Not permitted within 24 hrs) | Free (100% credit shell) up to 8h* |
Cash Refund Protection | Not permitted | Chargeable | Cash refund subject to fee (50% of Fare+Surcharge) |
Modification/Cancellation Policy
*Fees and charges are subject to change.
1. For group bookings, modification and cancellation charges may vary. Please contact your issuing agency.
2. Air Arabia does not have a refund policy for bookings confirmed on fare types Basic and Value once the booking is paid for. On cancellation, Air Arabia will retain the remaining amount as a credit towards a future flight which can be used for travel within one year from the date of payment by the same passenger only.
3.Basic, you will be able to modify your booking once upto 24 hours prior to flight departure with a minimum modification charge of AED 200, cancellation will be restricted with penatly.
4.Value, you will be able to modify your booking once upto 24 hours prior to flight departure without a modification charge, only fare difference applies, or cancel your booking with a cancellation fee of AED 100, up to 24 hours. Modification is not allowed within 24 hours before the flight.
5. Ultimate Fare, you will be able to modify your booking twice upto 8 hours prior to flight departure without a modification charge, only fare difference applies, or cancel your booking without a cancellation fee, up to 8 hours. Modification is not allowed within 8 hours before the flight.
6. Some reservations are not eligible for modifications such as promotional tickets, free gifted.
7. In case of No-Show passenger ticket is forfeited and only Govt. Taxes can be claimed.
Ultimate Fare - Process for Cash Refund
1. This benefit is applicable only on Air Arabia Ultimate fare type.
2. CFAR will apply to the refundable and fully unused Ultimate fare paid by the passenger.
3. The maximum refund amount is limited up to USD 200 per passenger per sector on domestic routes & USD 500 per passenger per sector on international routes (This will vary based on the fare you have paid)
4. It is mandatory to cancel the booking any time before 24 hours from the scheduled departure, and immediately submit the CFAR refund request through the link https://CFARTune.amaglobalassistance.com
5. CFAR Claims submitted within 24 hours of the scheduled flight departure time or after the scheduled departure time of the flight will not be accepted.
6. Once the ticket fare type, cancellation date & time are validated, the passenger will receive an email confirmation of the 50% refundable portion.
7. The 50% refund under the Ultimate Fare will be transferred to the passenger’s local bank account.
More details on CFAR process and terms & conditions - Air Arabia Sharjah
More details on CFAR process and terms & conditions - Air Arabia Abu Dhabi
Flights from/to/via Egypt
Item | Basic | Value (For HBE flights only) | Ultimate |
Cancellation (credit) | Minimum $55 up to 24 hrs*. (No refund within 24 hrs) | $25 up to 24h* (Not permitted within 24 hrs) | Free (100% credit shell) up to 8h* |
Cash Refund Protection | Not permitted | Chargeable | Cash refund subject to fee (50% of Fare+Surcharge) (Except CAI flights) |
Modification/Cancellation Policy
*Fees and charges are subject to change.
1. For group bookings, modification and cancellation charges may vary. Please contact your issuing agency.
2. Air Arabia does not have a refund policy for bookings confirmed on fare types Basic and Value once the booking is paid for. On cancellation, Air Arabia will retain the remaining amount as a credit towards a future flight which can be used for travel within one year from the date of payment by the same passenger only.
3.Basic, you will be able to modify your booking once upto 24 hours prior to flight departure with a minimum modification charge of $55, cancellation will be restricted with penatly.
4.Value, you will be able to modify your booking once upto 24 hours prior to flight departure without a modification charge, only fare difference applies, or cancel your booking with a cancellation fee of $25, up to 24 hours. Modification is not allowed within 24 hours before the flight.
5. Ultimate Fare, you will be able to modify your booking twice upto 8 hours prior to flight departure without a modification charge, only fare difference applies, or cancel your booking without a cancellation fee, up to 8 hours. Modification is not allowed within 8 hours before the flight.
6. Some reservations are not eligible for modifications such as promotional tickets, free gifted.
7. In case of No-Show passenger ticket is forfeited and only Govt. Taxes can be claimed.
Ultimate Fare - Process for Cash Refund
1. This benefit is applicable only on Air Arabia Ultimate fare type.
2. CFAR will apply to the refundable and fully unused Ultimate fare paid by the passenger.
3. The maximum refund amount is limited up to USD 200 per passenger per sector on domestic routes & USD 500 per passenger per sector on international routes (This will vary based on the fare you have paid)
4. It is mandatory to cancel the booking any time before 24 hours from the scheduled departure, and immediately submit the CFAR refund request through the link https://CFARTune.amaglobalassistance.com
5. CFAR Claims submitted within 24 hours of the scheduled flight departure time or after the scheduled departure time of the flight will not be accepted.
6. Once the ticket fare type, cancellation date & time are validated, the passenger will receive an email confirmation of the 50% refundable portion.
7. The 50% refund under the Ultimate Fare will be transferred to the passenger’s local bank account.
More details on CFAR process and terms & conditions - Air Arabia Egypt
International Flights from/to Morocco
Item | Lite (select routes) | Basic | Value | Ultimate |
Cancellation | Not Permitted | EUR 50 up to 72 hrs* (No refund within 72 hrs) | EUR 25 up to 24 hrs* (Not permitted within 24 hrs) | Free (100% credit shell) up to 8h* |
Cash Refund Protection | Not permitted | Not permitted | Chargeable | Cash refund subject to fee (50% of Fare+Surcharge) |
Modification/Cancellation Policy
*Fees and charges are subject to change.
1. For group bookings, modification and cancellation charges may vary. Please contact your issuing agency.
2. Air Arabia does not have a refund policy for bookings confirmed on fare types Basic and Value once the booking is paid for. On cancellation, Air Arabia will retain the remaining amount as a credit towards a future flight which can be used for travel within one year from the date of payment by the same passenger only.
3.LITE, you will be able to modify your booking once upto 72 hours prior to flight departure with a minimum modification charge of EUR 40, cancellation will be restricted with penatly.
4.Basic, you will be able to modify your booking once upto 72 hours prior to flight departure with a minimum modification charge of EUR 40, cancellation will be restricted with penatly.
5.Value, you will be able to modify your booking once upto 24 hours prior to flight departure without a modification charge, only fare difference applies, or cancel your booking with a cancellation fee of EUR 25, up to 24 hours. Modification is not allowed within 24 hours before the flight.
6. Ultimate Fare, you will be able to modify your booking twice upto 8 hours prior to flight departure without a modification charge, only fare difference applies, or cancel your booking without a cancellation fee, up to 8 hours. Modification is not allowed within 8 hours before the flight.
7. Some reservations are not eligible for modifications such as promotional tickets, free gifted.
8. In case of No-Show passenger ticket is forfeited and only Govt. Taxes can be claimed.
Ultimate Fare - Process for Cash Refund
1. This benefit is applicable only on Air Arabia Ultimate fare type.
2. CFAR will apply to the refundable and fully unused Ultimate fare paid by the passenger.
3. The maximum refund amount is limited up to USD 200 per passenger per sector on domestic routes & USD 500 per passenger per sector on international routes (This will vary based on the fare you have paid)
4. It is mandatory to cancel the booking any time before 24 hours from the scheduled departure, and immediately submit the CFAR refund request through the link https://CFARTune.amaglobalassistance.com
5. CFAR Claims submitted within 24 hours of the scheduled flight departure time or after the scheduled departure time of the flight will not be accepted.
6. Once the ticket fare type, cancellation date & time are validated, the passenger will receive an email confirmation of the 50% refundable portion.
7. The 50% refund under the Ultimate Fare will be transferred to the passenger’s local bank account.
More details on CFAR process and terms & conditions - Air Arabia Morocco
Domestic flights in Morocco
Item | Basic | Value | Ultimate |
Cancellation | MAD 200 up to 72 hrs* (No refund within 72 hrs) | MAD 100 up to 24 hrs* (Not permitted within 24 hrs) | Free (100% credit shell) up to 8h* |
Cash Refund Protection | Not permitted | Chargeable | Cash refund subject to fee (50% of Fare+Surcharge) |
Modification/Cancellation Policy
*Fees and charges are subject to change.
1. For group bookings, modification and cancellation charges may vary. Please contact your issuing agency.
2. Air Arabia does not have a refund policy for bookings confirmed on fare types Basic and Value once the booking is paid for. On cancellation, Air Arabia will retain the remaining amount as a credit towards a future flight which can be used for travel within one year from the date of payment by the same passenger only.
3.Basic, you will be able to modify your booking once upto 72 hours prior to flight departure with a minimum modification charge of MAD 200, cancellation will be restricted with penatly.
4.Value, you will be able to modify your booking once upto 24 hours prior to flight departure without a modification charge, only fare difference applies, or cancel your booking with a cancellation fee of MAD 100, up to 24 hours. Modification is not allowed within 24 hours before the flight.
5. Ultimate Fare, you will be able to modify your booking twice upto 8 hours prior to flight departure without a modification charge, only fare difference applies, or cancel your booking without a cancellation fee, up to 8 hours. Modification is not allowed within 8 hours before the flight.
6. Some reservations are not eligible for modifications such as promotional tickets, free gifted.
7. In case of No-Show passenger ticket is forfeited and only Govt. Taxes can be claimed.
Ultimate Fare - Process for Cash Refund
1. This benefit is applicable only on Air Arabia Ultimate fare type.
2. CFAR will apply to the refundable and fully unused Ultimate fare paid by the passenger.
3. The maximum refund amount is limited up to USD 200 per passenger per sector on domestic routes & USD 500 per passenger per sector on international routes (This will vary based on the fare you have paid)
4. It is mandatory to cancel the booking any time before 24 hours from the scheduled departure, and immediately submit the CFAR refund request through the link https://CFARTune.amaglobalassistance.com
5. CFAR Claims submitted within 24 hours of the scheduled flight departure time or after the scheduled departure time of the flight will not be accepted.
6. Once the ticket fare type, cancellation date & time are validated, the passenger will receive an email confirmation of the 50% refundable portion.
7. The 50% refund under the Ultimate Fare will be transferred to the passenger’s local bank account.
More details on CFAR process and terms & conditions - Air Arabia Morocco