Name change

Can I change the passenger’s name on my booking?

No, passenger name changes are not permitted once a booking has been paid for. However, if your booking is still on hold and has not yet been paid for, you can change the passenger’s name free of charge.

If you booked a Value or Ultimate fare, you may cancel your paid booking and request a refund of the eligible ticket value, subject to the applicable fees and fare conditions.

I entered the passenger’s name incorrectly. How can I correct it?

Genuine spelling mistakes can be corrected. Please submit a request and attach a copy of the passenger’s passport.

Alternatively, you can contact us through WhatsApp on +971 600 508001, live chat, or our contact centre.

My last name has changed after marriage. How can I update it?

Please submit a request and attach a copy of the passenger’s passport and the relevant supporting documents.

Alternatively, you can contact us through WhatsApp on +971 600 508001, live chat, or our contact centre.