Name change
Can I change the passenger’s name for my on hold booking?
Yes, we offer free name change if the reservation is still on hold and has not been paid for.
Can I change the passenger’s name for my paid booking?
Passenger name changes are not permitted for paid bookings.
If you booked a Value or Ultimate fare, you may cancel your booking and request a refund of the eligible ticket value, subject to the applicable fees and fare conditions.
I entered the passenger’s name incorrectly. How can I correct it?
Genuine spelling mistakes can be corrected. Please submit a request and attach a copy of the passenger’s passport.
Alternatively, you can contact us through WhatsApp on +971 600 508001, live chat, or our contact centre.
My last name is changed after marriage, how can I change that?
Please send us supporting documents by Submit Request and attach the passenger’s passport copy. Alternatively, you can contact us on WhatsApp support number +971 600 508001, Live chat, or call our contact center
Are there any exceptions to the name-change policy?
The following requests may be accepted:
- Genuine spelling corrections.
- Name-change requests related to group bookings.
- Credit transfers to an immediate family member, subject to review, approval and applicable fees.