Lost or delayed baggage

Air Arabia makes every effort to ensure your baggage arrives on time. If your checked baggage does not appear on the baggage belt upon arrival, please report it promptly to the Air Arabia baggage services office or our designated handling agent at your destination airport, preferably before leaving the baggage reclaim area.

Our team will register your baggage details in our tracing system and issue a Baggage Claim Reference Number. Please retain this number and your baggage tags for future correspondence.

We will provide updates via SMS to your registered mobile number as information becomes available. Once your baggage is located, we will contact you regarding arrangements for its return.

For information on baggage claims, applicable time limits and your passenger rights, please refer to our baggage claims guidance and Conditions of Carriage.