General Update - All passengers
On behalf of all of us in Air Arabia, we are truly sorry for any inconvenience the Covid-19 crisis may be causing you and your family.
Due to the directives and restrictions imposed by the authorities, Air Arabia was forced to cancel most of its flights till 15th June 2020.
Passengers whose flights are affected by the above restrictions will automatically receive the full amount paid for the cancelled flight in the form of a credit voucher valid for 1 year on any Air Arabia flight.
You do not need to contact us if your flight is cancelled, please be assured that the amount paid will be automatically transferred to a credit voucher under the same reservation number. So you only need to call us to redeem your credit voucher when you are ready to book and fly again.
If you still require assistance please contact us on firstname.lastname@example.org or call our contact centre We are experiencing a very high volume of requests via calls and emails and are operating with fewer resources due to the restrictions imposed by the authorities.
We continue to monitor the situation and will inform the relevant passengers of any change regarding their flights.
Credit voucher terms and conditions:
- The credit voucher is valid for one year from the date of the cancelled flight.
- The credit voucher value can be used on a new booking for any Air Arabia flight.
- The credit voucher can be used by the same passenger or immediate family members.
- You can use your credit voucher throughout the year for multiple transactions if you wish to (up to its value).