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Passengers whose flights are affected due to restrictions imposed by respective authorities will automatically receive the full amount paid for the cancelled flight in the form of a credit voucher valid for 1 year on any Air Arabia flight.


You do not need to contact us if your flight is cancelled, please be assured that the amount paid will be automatically transferred to a credit voucher under the same reservation number.


If you still require assistance you can reach us on or call our contact centre.


We continue to monitor the situation and will inform the relevant passengers of any change regarding their flights.


Credit voucher terms and conditions:  

  • The credit voucher is valid for one year from the date of the cancelled flight.
  • The credit voucher value can be used on a new booking for any Air Arabia flight.
  • The credit voucher can be used by the same passenger or immediate family members.
  • You can use your credit voucher throughout the year for multiple transactions if you wish to (up to its value).