Frequently asked Questions

Infants

To make a booking for an infant, please select the number of infants traveling with you while creating your booking through www.airarabia.com, our 24hrs call center, sales offices, or our partner travel agents.

Infants are classified as children under the age of two years. Air Arabia will not accept infants below 2 days (48hrs) for travel under any circumstances. Infants are allowed to travel on all Air Arabia flight as per the below conditions:

	Fare
Below 48hrs (2 days)	Infant will not be accepted under any circumstances.
From 3rd day to 6th day	Accepted with a Fit to Fly certificate for Infant or Indemnity form signed by the parent.
7 days or more	Accepted without any restriction

Note: Every infant has to be accompanied with one adult for safety reasons.

Baby bassinets are subject to availability and are only available for front row seated passengers.

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Frequently asked Questions

Credit use

You can redeem credit held with Air Arabia against any new flight yourself through our website or contacting our call center or sales shop. While using the credit, please make sure:

The flight departure date of the new ticket is within one year from the date of the initial payment of the existing credits.
Credits is redeemed for the same passenger(s) who were included in the original flight holding credit amount.

Redeem credit through website

Please follow below steps to redeem the credit yourself through our website:

Select your new flight and proceed to the payment page.
On payment page, select Yes in below section to redeem credit from the earlier reservation.
Enter the original reservation number and click on Redeem button.
This will redeem the credit for the same passengers as in original booking and show the confirmation message along with the redeemed amount.
You will have to pay the remaining amount to confirm the booking. If redeemed amount covers the full payment, you can confirm the booking without any payment.

Note: In case you don't confirm the booking for any reason, credit will be returned back to the original reservation within 2 hours.

Redeem credit through contact center or sales shop

Call our contact center or visit any of the sales shops.
Let the support staff know the new flight details you want to book along with the original reservation number holding credit amount.
They will create the booking and guide you about paying the remaining amount. If credit amount is sufficient to pay the full payment, you will be able to book the flight without any further payment.

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Frequently asked Questions

Refund

Air Arabia does not have a refund policy, instead, the amount that you have paid will be retained in the form of Air Arabia Credit after deducting the cancellation charges and all of the other applied charges*. The passenger will be able to use this amount on future flights that fall within one year from the date of the payment date.

* Passengers booking on Air Arabia Maroc are advised to check our Flight delays and cancellations section for the applicable policy in case of flight cancellations.

Explore our different fare options: Basic, Value, and Ultimate. Click below to learn about each fare type's policies.

Flights from/to/via UAE

Item	Basic	Value	Ultimate
Cancellation (credit)	Minimum 200 AED up to 24 hrs* (No refund within 24 hrs)	100 AED up to 24h* (Not permitted within 24 hrs)	Free (100% credit shell) up to 8h*
Cash Refund Protection	Not permitted	Chargeable	Cash refund subject to fee (50% of Fare+Surcharge)

Modification/Cancellation Policy

*Fees and charges are subject to change.

1. For group bookings, modification and cancellation charges may vary. Please contact your issuing agency.

2. Air Arabia does not have a refund policy for bookings confirmed on fare types Basic and Value once the booking is paid for. On cancellation, Air Arabia will retain the remaining amount as a credit towards a future flight which can be used for travel within one year from the date of payment by the same passenger only.

3.Basic, you will be able to modify your booking once upto 24 hours prior to flight departure with a minimum modification charge of AED 200, cancellation will be restricted with penatly.

4.Value, you will be able to modify your booking once upto 24 hours prior to flight departure without a modification charge, only fare difference applies, or cancel your booking with a cancellation fee of AED 100, up to 24 hours. Modification is not allowed within 24 hours before the flight.

5. Ultimate Fare, you will be able to modify your booking twice upto 8 hours prior to flight departure without a modification charge, only fare difference applies, or cancel your booking without a cancellation fee, up to 8 hours. Modification is not allowed within 8 hours before the flight.

6. Some reservations are not eligible for modifications such as promotional tickets, free gifted.

7. In case of No-Show passenger ticket is forfeited and only Govt. Taxes can be claimed.

Ultimate Fare - Process for Cash Refund

1. This benefit is applicable only on Air Arabia Ultimate fare type.

2. CFAR will apply to the refundable and fully unused Ultimate fare paid by the passenger.

3. The maximum refund amount is limited up to USD 200 per passenger per sector on domestic routes & USD 500 per passenger per sector on international routes (This will vary based on the fare you have paid)

4. It is mandatory to cancel the booking any time before 24 hours from the scheduled departure, and immediately submit the CFAR refund request through the link https://CFARTune.amaglobalassistance.com

5. CFAR Claims submitted within 24 hours of the scheduled flight departure time or after the scheduled departure time of the flight will not be accepted.

6. Once the ticket fare type, cancellation date & time are validated, the passenger will receive an email confirmation of the 50% refundable portion.

7. The 50% refund under the Ultimate Fare will be transferred to the passenger’s local bank account.

More details on CFAR process and terms & conditions - Air Arabia Sharjah

More details on CFAR process and terms & conditions - Air Arabia Abu Dhabi

Flights from/to/via Egypt

Item	Basic	Value (For HBE flights only)	Ultimate
Cancellation (credit)	Minimum $55 up to 24 hrs*. (No refund within 24 hrs)	$25 up to 24h* (Not permitted within 24 hrs)	Free (100% credit shell) up to 8h*
Cash Refund Protection	Not permitted	Chargeable	Cash refund subject to fee (50% of Fare+Surcharge) (Except CAI flights)

Modification/Cancellation Policy

*Fees and charges are subject to change.

1. For group bookings, modification and cancellation charges may vary. Please contact your issuing agency.

2. Air Arabia does not have a refund policy for bookings confirmed on fare types Basic and Value once the booking is paid for. On cancellation, Air Arabia will retain the remaining amount as a credit towards a future flight which can be used for travel within one year from the date of payment by the same passenger only.

3.Basic, you will be able to modify your booking once upto 24 hours prior to flight departure with a minimum modification charge of $55, cancellation will be restricted with penatly.

4.Value, you will be able to modify your booking once upto 24 hours prior to flight departure without a modification charge, only fare difference applies, or cancel your booking with a cancellation fee of $25, up to 24 hours. Modification is not allowed within 24 hours before the flight.

5. Ultimate Fare, you will be able to modify your booking twice upto 8 hours prior to flight departure without a modification charge, only fare difference applies, or cancel your booking without a cancellation fee, up to 8 hours. Modification is not allowed within 8 hours before the flight.

6. Some reservations are not eligible for modifications such as promotional tickets, free gifted.

7. In case of No-Show passenger ticket is forfeited and only Govt. Taxes can be claimed.

Ultimate Fare - Process for Cash Refund

1. This benefit is applicable only on Air Arabia Ultimate fare type.

2. CFAR will apply to the refundable and fully unused Ultimate fare paid by the passenger.

3. The maximum refund amount is limited up to USD 200 per passenger per sector on domestic routes & USD 500 per passenger per sector on international routes (This will vary based on the fare you have paid)

4. It is mandatory to cancel the booking any time before 24 hours from the scheduled departure, and immediately submit the CFAR refund request through the link https://CFARTune.amaglobalassistance.com

5. CFAR Claims submitted within 24 hours of the scheduled flight departure time or after the scheduled departure time of the flight will not be accepted.

6. Once the ticket fare type, cancellation date & time are validated, the passenger will receive an email confirmation of the 50% refundable portion.

7. The 50% refund under the Ultimate Fare will be transferred to the passenger’s local bank account.

More details on CFAR process and terms & conditions - Air Arabia Egypt

International Flights from/to Morocco

Item	Basic	Value	Ultimate
Cancellation	EUR 50 up to 72 hrs* (No refund within 72 hrs)	EUR 25 up to 24 hrs* (Not permitted within 24 hrs)	Free (100% credit shell) up to 8h*
Cash Refund Protection	Not permitted	Chargeable	Cash refund subject to fee (50% of Fare+Surcharge)

Modification/Cancellation Policy

*Fees and charges are subject to change.

1. For group bookings, modification and cancellation charges may vary. Please contact your issuing agency.

2. Air Arabia does not have a refund policy for bookings confirmed on fare types Basic and Value once the booking is paid for. On cancellation, Air Arabia will retain the remaining amount as a credit towards a future flight which can be used for travel within one year from the date of payment by the same passenger only.

3.Basic, you will be able to modify your booking once upto 72 hours prior to flight departure with a minimum modification charge of EUR 40, cancellation will be restricted with penatly.

4.Value, you will be able to modify your booking once upto 24 hours prior to flight departure without a modification charge, only fare difference applies, or cancel your booking with a cancellation fee of EUR 25, up to 24 hours. Modification is not allowed within 24 hours before the flight.

5. Ultimate Fare, you will be able to modify your booking twice upto 8 hours prior to flight departure without a modification charge, only fare difference applies, or cancel your booking without a cancellation fee, up to 8 hours. Modification is not allowed within 8 hours before the flight.

6. Some reservations are not eligible for modifications such as promotional tickets, free gifted.

7. In case of No-Show passenger ticket is forfeited and only Govt. Taxes can be claimed.

Ultimate Fare - Process for Cash Refund

1. This benefit is applicable only on Air Arabia Ultimate fare type.

2. CFAR will apply to the refundable and fully unused Ultimate fare paid by the passenger.

3. The maximum refund amount is limited up to USD 200 per passenger per sector on domestic routes & USD 500 per passenger per sector on international routes (This will vary based on the fare you have paid)

4. It is mandatory to cancel the booking any time before 24 hours from the scheduled departure, and immediately submit the CFAR refund request through the link https://CFARTune.amaglobalassistance.com

5. CFAR Claims submitted within 24 hours of the scheduled flight departure time or after the scheduled departure time of the flight will not be accepted.

6. Once the ticket fare type, cancellation date & time are validated, the passenger will receive an email confirmation of the 50% refundable portion.

7. The 50% refund under the Ultimate Fare will be transferred to the passenger’s local bank account.

More details on CFAR process and terms & conditions - Air Arabia Morocco

Domestic flights in Morocco

Item	Basic	Value	Ultimate
Cancellation	MAD 200 up to 72 hrs* (No refund within 72 hrs)	MAD 100 up to 24 hrs* (Not permitted within 24 hrs)	Free (100% credit shell) up to 8h*
Cash Refund Protection	Not permitted	Chargeable	Cash refund subject to fee (50% of Fare+Surcharge)

Modification/Cancellation Policy

*Fees and charges are subject to change.

1. For group bookings, modification and cancellation charges may vary. Please contact your issuing agency.

2. Air Arabia does not have a refund policy for bookings confirmed on fare types Basic and Value once the booking is paid for. On cancellation, Air Arabia will retain the remaining amount as a credit towards a future flight which can be used for travel within one year from the date of payment by the same passenger only.

3.Basic, you will be able to modify your booking once upto 72 hours prior to flight departure with a minimum modification charge of MAD 200, cancellation will be restricted with penatly.

4.Value, you will be able to modify your booking once upto 24 hours prior to flight departure without a modification charge, only fare difference applies, or cancel your booking with a cancellation fee of MAD 100, up to 24 hours. Modification is not allowed within 24 hours before the flight.