Airport Terminals

Ok to Board

Do I need Ok to board message when travelling to UAE?

Passengers traveling from India, Pakistan or Bangladesh to the UAE holding a copy of UAE visa or e-visa require "Ok to Board" message on their reservation. Passengers carrying original visa document do not require it.

If you are transiting via Sharjah to a destination with visa on arrival, e-visa or paper visa, please make sure to check the requirements from the relevant Ministry of Foreign Affairs prior to your trip.

How to add "Ok To Board" message on the reservation?

The sponsor or the representative of the passenger can visit the nearest Air Arabia office in person holding the original visa document. Our staff will verify the document add the "Ok To Board" message on the reservation.

Is there any charges to update the Ok To Board message?

Yes, there is a fee of AED 15.

When can I update the Ok To Board message?

Ok To Board message needs to be done minimum 24 hours before the flight departure.

Duplicate payments

Insurance claims

Any trip is incomplete without travel insurance. Whether you're on a holiday or business trip, we want you to have a trip with peace of mind. Let us be the one to worry about your medical, emergency and travel inconvenience and all you need to do is purchase TUNE PROTECT travel insurance plan.

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Connecting flights

Upon arrival to your first airport, you are requested to approach the transfer desk at the terminal to ensure a smooth transfer to your connecting flight. Air Arabia is not responsible for transfers on other airlines.

Booking confirmation

Once you have paid for your reservation and a reservation number is generated/e-ticket is sent to your email, your booking is considered confirmed and there is no need to contact us for any validation.

Additional services

Additional services can be added at the time of booking or later on while modifying your reservation, such as: seats, luggage, meals, insurance, and airport services, etc. These services will appear on your itinerary.

Some services are required to be added before a certain time from your flight and are subject to availability.

Credit card errors

If you face any system errors while paying for your booking online, please inform us mentioning the error message, either by contacting our call center or our website.

We will check the payment issue and provide you with a copy of your itinerary in case your booking has been successful. Otherwise, a full refund will be returned directly to your credit card and you will be required to make a new reservation.

Open ticket

Air Arabia does not have an open ticket policy, instead, if you cancel your reservation with us -the amount that you have paid will be retained in a form of Air Arabia Credit after deducting the cancellation charges and all other applicable charges. You will be able to use this amount on future flights that fall within one year from the date of the payment date.

Credit is not applicable for flights from/to Morocco.

Unaccompanied minor

Children above the age of 12 years are entitled to travel alone, however if your child is under 12 years of age he/she needs to be accompanied by another passenger whose age is at least 16 years old.