How can we help you?
If you have a question about your booking please select from the menu below:
- Can I enrol a child below the age of 13 in AirRewards?
- Will I receive an AirRewards membership card?
- How can I retrieve my AirRewards membership details?
- What is AirRewards?
- How do I sign up for AirRewards?
- Can I join offline?
- How do I earn points with AirRewards?
- Will I receive AirRewards statements in the mail?
- Where can I find the AirRewards terms and conditions?
- Can I earn AirRewards points for retail purchases?
- I forgot to fill in my AirRewards email ID when I booked my flight. Is there a way to get points for a flight I've already completed?
- Do my AirRewards points expire?
- How are AirRewards points calculated?
- Are there benefits to booking travel via airarabia.com?
- Can I earn points on an Air Arabia purchase for someone else?
- I have just made a booking, but I haven't gotten the points yet. Why?
- Can I pre-purchase baggage?
- Can I add extras, such as baggage allowance, after I have used my points to make a booking?
- I am getting a Loyalty Redemption Failed Error while trying to use my points.
- How many AirRewards points do I need to receive an Award Flight?
- Are my points transferable?
- How do I redeem my points?
- Can I redeem in part points and part cash/card?
- If I don’t have enough points, can I pay the difference with cash/card?
- I got an error while making a payment and now my points are missing.
- Do I need a minimum number of points to redeem them?
- Do I earn cashback* when I use points to pay in full or in part?