General Update - All passengers
On behalf of all of us in Air Arabia, we are truly sorry for any inconvenience the Covid-19 crisis may be causing you and your family.
Due to the directives and restrictions imposed by the authorities, Air Arabia was forced to cancel many flights.
Passengers whose flights are affected by the above restrictions may choose to:
- Modify their flight to another date or destination without any modification fees (fare difference if any would apply).
- Cancel their flight at no cost and get a credit of the same value to be used within 1 year on any Air Arabia flight.
The same can be done through our website up to 24h before the flight departure via manage booking as we have waived all modification and cancellation fees or through the travel agent who originally made the booking.
If you still require assistance please contact us on firstname.lastname@example.org or call our contact centre. We are experiencing a very high volume of requests via calls and emails and regret the inconvenience this may cause.
Our Customer Service team are doing their best to help affected passengers in this situation of force majeure that is beyond our control.
If your flight is not within the next 48 hours, please consider calling back later or sending your request via email.
We continue to monitor the situation and will inform the relevant passengers of any change regarding their flights.