Delayed, Lost and Damaged Baggage
At Air Arabia, we do our utmost to ensure your baggage arrives on time. However, if your luggage does not appear on the baggage belt upon arrival, please proceed immediately to the nearest Air Arabia baggage services office at your destination airport.
Our team will assist you by registering your baggage details into our tracing system and issuing a Baggage Claim Reference Number. Please retain this reference number for all future correspondence.
The tracing process may take up to 21 days. During this period, there is no need to follow up, you will receive periodic status updates via SMS on your registered mobile number.
Once your baggage is located, you will be notified with pick-up instructions. If the baggage is not found within 21 days, you will be informed by SMS with details on the compensation process.
Please note that Air Arabia’s liability for lost or damaged baggage is limited to USD 20.00 per kg, with a maximum of 20 kg per passenger, in accordance with our conditions of carriage.*