Travel Updates

Passengers traveling on International Flights

Due to closure of borders, all passengers arriving at Casablanca or Fès airport but want to travel further to other cities in Morocco must report at the special stand setup at the airport. For passengers arriving in other airports but want to travel further to other cities must carry their flight ticket and passport during the complete journey to present to the local authorities.

Friends and family welcoming passengers at the airport need to arrange a special authorization by presenting the traveling passenger's flight ticket.

Passengers traveling on Domestic Flights

Due to closure of borders, all passengers traveling from/to Casablanca, Tangier, Tetouan, Marrakech, Fès, Meknes, Berrechid ot Settat must carry travel authorization document issued by the local authorities during the complete journey.

Following the new travel restrictions from Morocco to France from 04 to 10 August 2020. Passengers have the possibility to modify their travel date for free, to keep a credit valid for 12 months or to request reimbursement.

For more information, please contact our call center on 080 2000 803 or visit our sales offices.

General Update - All passengers

On behalf of all of us in Air Arabia, we are truly sorry for any inconvenience the Covid-19 crisis may be causing you and your family.

Due to the directives and restrictions imposed by the authorities, Air Arabia was forced to cancel most of its flights till 31st July 2020.

Passengers whose flights are affected by the above restrictions will automatically receive the full amount paid for the cancelled flight in the form of a credit voucher valid for 1 year on any Air Arabia flight.

You do not need to contact us if your flight is cancelled, please be assured that the amount paid will be automatically transferred to a credit voucher under the same reservation number. So you only need to call us to redeem your credit voucher when you are ready to book and fly again.

If you still require assistance please contact us on contactus@airarabia.com or call our contact centre We are experiencing a very high volume of requests via calls and emails and are operating with fewer resources due to the restrictions imposed by the authorities.

We continue to monitor the situation and will inform the relevant passengers of any change regarding their flights.

Credit voucher terms and conditions:  

• The credit voucher is valid for one year from the date of the cancelled flight.
• The credit voucher value can be used on a new booking for any Air Arabia flight.
• The credit voucher can be used by the same passenger or immediate family members.
• You can use your credit voucher throughout the year for multiple transactions if you wish to (up to its value).