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Frequently asked Questions

Lost or delayed baggage

If you would like to submit a claim about your delayed baggage, please click here.

Air Arabia does its best to deliver your luggage at the scheduled time of arrival, however in case your luggage is lost and we are unable to trace it, our liability for lost or damaged baggage is limited to USD 20.00 per kg* and a maximum of 20 KG per passenger.

*For Air Arabia Maroc flights from/to Europe, the liability for baggage delay is limited to 1,288 SDRs (approximately EUR 1,600).