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Frequently asked Questions

Hand baggage

All our fare types include free cabin baggage subject to the following weight, size, and number of piece restrictions:

Cabin Baggage Allowance:

The total combined weight allowed for Cabin Baggage is 10 Kg. This is inclusive of Carry-on bag, personal item and duty free purchases.

Carry-on Bag Restrictions:

  • 1 carry-on bag is allowed.
  • Carry-on bag maximum dimensions: 55cm x 40cm x 20cm (including handles, pockets, and wheels).
  • Carry-on bag must be declared at the check-in counters and Carry-on tags must be attached to every Carry-on piece. 

Personal Item Restrictions:

  • 1 personal item allowed.
  • Acceptable personal items are: laptop bag or ladies’ handbag or gentlemen's satchel.
  • Personal item maximum dimensions: 25cm x 33cm x 20cm.
  • It must fit under the seat in front of you.
  • Personal item must be declared at the check-in counters and personal item tag must be attached to every personal item piece.

Duty Free Purchases:

All duty-free purchases must fit within your carry-on bag or personal item and must be within your total weight limit of 10 Kg. 

At the check-in desk

If your cabin baggage is too large or too heavy, you will need to either:

Check it in at the check-in desk, subject to your checked baggage allowance and applicable excess baggage rates, or
Remove items and place them in your checked baggage to meet the cabin baggage requirements. Please remove all valuable items and personal documents before checking in your hand baggage.

At the boarding gate

All cabin baggage, including duty-free purchases, will be checked for compliance with weight, dimensions, and number of pieces restrictions. If your cabin baggage exceeds the limitations, a fee of AED 100 or equivalent per piece will be applied.  

Passengers travelling with infants

If you are travelling with an infant under two years old, you are entitled to one additional standard-sized hand baggage weighing up to 3 Kgs for items the infant may require during the flight.

This additional baggage must fit under the seat in front. You must declare the additional bag at the check in counter and personal item tags must be attached.

Prohibited Items

Please click here to review the check list of prohibited items that you should not carry in your underseat, hand or checked baggage.