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Thank you for your interest in employment with Air Arabia , and we wish you the very best in your job search. To apply for any of the positions below, please click on the Apply Now button.

CALL CENTER AGENT TEMPORARY POSITION (BILINGUAL SPEAKERS - ARABIC & ENGLISH ESSENTIAL WITH VALID UAE RESIDENCE)


HUB: Sharjah
Reference No: ABY19- CCAOJT

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About the job

 To support the Contact Center section across the entire network by handling customers’ inbound calls and providing information on the various products and services; processing flight and holidays reservations, modifications and cancellations; promoting other ancillaries and services to maximize sales and enhance customers’ experience ensuring productivity is in line with set measures and company’s adopted policies and procedures.

Key responsibilities:

Full Day Shift:

  • 9 working hours per day (including 1 hour break)
  • Applicant needs to commit to a minimum of 20 shifts per month as rostered by the Supervisor.

Remuneration:

  • Agent will be paid AED 180 per full day shift if they achieve a sales target of AED 20,000 per shift (100% of target).
  • Payment is done at the end of the month based on achievements vs the target.
  • Agent will be paid: AED 180 x number of shifts x Actual sales / Target sales.

Terms & Conditions:

  • If the agent works 20 shifts per month and achieves AED 440,000 sales (110 % of the target).
    a. The remuneration will be: AED 180 x 20 x 110% = AED 3,960
  • If the agent works 22 shifts per month and achieves AED 396,000 sales (90% of the target).
    b. The remuneration will be: AED 180 x 20 x 90% = AED 3,240

Notes:

  • An agent can earn up to AED 5,000 per month.
  • Full day shift agents is eligible for daily/ weekly cash incentives (additional) as applied in the call center.
  • There will be no pro-rata payment if the trainee commits to a minimum of 20 shifts per month as rostered by the Supervisor in order to be eligible to the stipend.
  • A fixed allowance of Aed.1000/-month for the one who attend the 20 shifts.


Do you think you have what it takes to be part of our dynamic and result oriented team? If the answer is yes, then you may apply for the position by sending us a copy of your updated resume to cv@airarabia.com clearly mentioning in the subject line: ABY19- CCAOJT.


CABIN CREW MANAGER, CAIRO, EGYPT

HUB: Egypt
Reference No: RBG-Cabin Crew Manager

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About the job

The purpose of this role is to lead the Cabin Crew operations and performance ensuring productivity is in line with company’s objectives and in compliance with quality standards and ECAA regulatory requirements. Achieve efficiency in manpower and operating costs whilst maintaining safety and security of operations, and reflecting a positive corporate image.

Key Accountabilities:

  • Manages the Cabin Crew day-to-day operations and performance to ensure adherence by the Crew to the standard operating procedures prescribed in the manual in line with ECAA and Air Arabia standards.
  • Leads the respective team, conducts on-board monitoring and checks, provides continuous support, motivation, coaching, and guidance to assist the team achieve efficiency in performance on all levels and at all times.
  • Supports HOD and Crew Planning & Control to manage the manpower planning and utilization in line with business operational needs and in compliance with the regulatory requirements.
  • Advises on the manpower allocation in a cost-effective manner ensuring Company’s objectives for cost reduction are achieved.
  • Supports partnership with Stakeholders/HR to ensure objective evaluation and validate members’ assessments; utilizes reports and input from various sources to decide on promotions, dismissals, general conduct, grooming, uniform, welfare, grievances, disciplinary, incentives, payments, etc.
  • Evaluates the current practices and identifies solutions to reduce operating costs, maximize on-board sales, and enhance customers’ satisfaction. Implements corrective measures needed to maximize productivity and enhance the overall customers’ experience.
  • Ensures performance gaps are identified and bridged through effective development plan of mandatory, safety, and soft-skills trainings provided by instructors and properly adhered to by the Cabin Crew members.
  • Cooperates with Safety, and Security to monitor the implementation and adherence of the Cabin Crew members to the related manuals; highlights safety trends, agrees on corrective measures, and implements accordingly.
  • Works closely with HOD/Stakeholders to develop, implement and monitor the Cabin Crew operating and safety procedures in line with regulations, Company’s objectives, and corporate image.
  • Partners with HOD to monitor the compliance of SLAs (catering, uniforms, in-flight products) with agreed terms.
  • Ensures cabin appearance and in-flight products comply with approved quality standards and corporate image; reports any shortfalls to concerned for corrective measures.
  • Ensures Quality Assurance and internal/external audit requirements are effectively managed; conducts regular on-board checks and audits to minimize cash and items shortages, minimize customer complaints and ensure smooth work-flow.
  • Updates oneself and team on all changes on the ECAA regulations affecting the related operations.

Experience and Skills:

  • 10+ years of experience in the Airlines industry in the Cabin Services; the ideal candidate should have spent at least 2-4 years as Cabin Crew Manager.
  • Exposure on the Civil Aviation regulations pertaining to legality and time limits for cabin crew, licensing, and SOPs (Standard Operating Procedures).
  • Familiar with QA/Safety/Security/Ground Operations/Auditors manuals and practices related to and affecting Cabin Services Operations.
  • Customer service oriented with diplomatic and tact skills, capable of dealing with difficult situations, emergencies, and threats with efficiency and commitment to successful safe results.
  • Experienced in implementing, and monitoring policies, procedures and manuals as per business requirements, quality standards, and regulations.
  • Hands on operations with high pressure, heavy work-load, and ad-hoc scenarios.
  • Developed skills in cost-estimation analysis and managing budget expenditure.
  • Experienced in measuring the team’s performance against regulations, manuals and set standards.
  • Skilled in analysing data, identifying pitfalls and recommending solutions.
  • Possesses effective problem solving and decision making skills.
  • Employs technical expertise and interpersonal relations to support company’s objectives.
  • Demonstrates the ability to contribute and successfully deliver against business strategy and set KPIs.

Qualifications:

  • Bachelor Degree in Travel/ Tourism or any stream is preferable, active/previous Cabin Crew License from Civil Aviation Authority with the necessary function-related experience.
  • Basic Airport, security procedures and regulations exposure are a must.
  • A certificate in “Human Factor” management would be a plus.
  • Cost Control, Compliance, Budgeting and Quality Assurance certificates and trainings are an added value.
  • Proficient in Microsoft Office, Advanced Excel is essential.
  • Very good written and verbal communication skills, Technical reports writing, presentations, etc.
  • Very good English & Arabic Languages.

• Do you think you have what it takes to be part of our dynamic and target driven team? If the answer is yes, then you may apply for the position by sending us a copy of your updated resume to cv_rbg@airarabia.com clearly mentioning in the subject line: RBG-Cabin Crew Manager


SALES MANAGER - KSA


HUB: Sharjah
Reference No: ABY18- SM- Sales Manager

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About the job

Air Arabia is looking for enthusiastic customer-orientated Saudi Nationals to join its commercial sales team in KSA and take part of its “Success Journey”.

As “Sales Manager”, you are expected to drive the overall sales targets of your team to achieve and continuously maximize the assigned area’s revenue and its overall market share growth.

You shall interact with potential clients, build effective business relationships, enhance the company’s brand visibility, promote and stimulate interest in Air Arabia products and services to successfully achieve the company’s commercial objectives.

The ideal candidate is a target achiever and a “motivator” who can provide advice and guide others on the best solution for clients’ requirements to increase the market share of the company.

Key responsibilities:

  • Drives Business by leading the GSA sales team in the assigned geographical area/territory to identify new opportunities, new travel agencies and markets, and to grow sales and revenue based on market needs and conditions measured to Air Arabia products and services.
  • Translates input received from sales teams into recommendations to base on cost/benefit analysis.
  • Drives/supports sales target scales, objectives and performance parameters of the sales team in the assigned geographical area/territory.
  • Constantly reviews financial data to evaluate performance, identify shortages, determine root causes, recommend changes and implement corrective measures accordingly.
  • Recognizes the unique needs of the assigned territory versus Air Arabia products and services; evaluates flights and fares with Revenue Management Team, identifies new route opportunities and recommends the same to management with a proper business case.
  • Oversees the relationships with travel agencies, GSAs, government departments, ministries, tourism companies, as well as trade companies, to increase distribution, enhance business and grow sales.
  • Conducts field visits, bench-mark studies and market analysis to stay abreast with competitors’ position, market conditions, and customer needs affecting market trends; takes necessary action to ensure required load factors.
  • Generates function-related performance reports regularly.

Qualifications & Experience:

  • 5 + years of sales experience in a professional environment, preferably in Aviation/Airline/tourism or hospitality industry, out of which 1 year at least in a “Sales Management” position.
  • Experience with low cost airline is considered an advantage.
  • Previous client facing experience and strong people skills are essential.
  • Bachelor degree in Sales, Marketing, Management, Commerce or equivalent.
  • Additional qualification in Aviation/IATA/Tourism is a plus.
  • Proficient in computer applications and usage of Microsoft word, Excel, Power Point.
  • Excellent communication skills in Arabic and English is essential

Do you think you have what it takes to be part of our dynamic and result oriented team? If the answer is yes, then you may apply for the position by sending us a copy of your updated resume to cv@airarabia.com clearly mentioning in the subject line: ABY18- SM- Sales Manager


KEY ACCOUNT EXECUTIVE - KSA


HUB: Sharjah
Reference No: ABY18- KAE- Key Account Executive

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About the job

Air Arabia is looking for enthusiastic customer-orientated Saudi Nationals to join its commercial sales team in KSA and take part of its “Success Journey”.

As “Key Account Executive”, you shall interact with potential clients, build effective business relationships, enhance the company’s brand visibility, promote and stimulate interest in Air Arabia products and services to successfully achieve the company’s commercial objectives in the assigned area.

The ideal candidates are target achievers who can identify and provide advice on the best solution for clients’ requirements to increase the market share of the company.

Key responsibilities:

  • Achieves and exceeds the set sales targets in the assigned area/territory; constantly reviews financial data to evaluate performance; identifies shortages, determines root causes, recommends changes and implements corrective measures accordingly.
  • Identifies new opportunities to maximize sales adopting different channels such as existing/new travel agencies, corporates and online portals in the assigned area.
  • Carries field visits to identify key contacts and decision makers in travel agencies; makes appointments and conducts meetings to educate and influence them promote Air Arabia products and services.
  • Develops/maintains effective business relationships with travel agencies, GSAs, government departments, ministries, tourism companies, as well as individual agents and trade companies, to increase distribution, enhance business and grow sales.
  • Builds/maintains rapport with stakeholders and key customers in the respective area with an accurate database.
  • Conducts, bench-mark analysis to stay abreast with competitors’ position, market conditions, and customer needs affecting market trends.
  • Recognizes the unique needs of the assigned area/territory versus Air Arabia products and services; evaluates flights and fares with Sales Manager/Revenue Management Team, identifies new routes opportunities and recommends the same to respective Manager with a proper business case.
  • Prepares timely sales performance reports for the respective Manager to agree on necessary action and ensure required load factors.

Qualifications & Experience:

  • 1-2 years of sales experience in a professional environment, preferably in Aviation/Airline or tourism industry, with strong communication and sales skills; experience with low cost airline is a plus.
  • Previous client facing experience and strong people skills.
  • Bachelor degree in Management or equivalent.
  • Additional qualification in Aviation/IATA/Tourism is a plus.
  • Proficient in computer applications and usage of Microsoft word, Excel, Power Point.
  • Excellent communication skills in Arabic and English is essential

Do you think you have what it takes to be part of our dynamic and result oriented team? If the answer is yes, then you may apply for the position by sending us a copy of your updated resume to cv@airarabia.com clearly mentioning in the subject line: ABY18- KAE- Key Account Executive


AIRCRAFT LICENSED ENGINEER (B1 and B2) – EGYPT


Hub: Egypt
Reference No: ABY18-ALE-RBG

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About the job

The purpose of this role is to perform routine and non-routine maintenance on Air Arabia Egypt aircrafts in a cost-effective manner without violating safety and quality standards.

Requirements:

  • Carry out maintenance on Air Arabia Egypt aircrafts up to A checks and unscheduled inputs up to or exceeding Air Arabia Egypt and ECAA standards
  • Regularly monitor the aircraft defect status sheet and ensures defects are cleared during maintenance without causing operation delay while adhering to the required standard
  • Carry out routine and non-routine cards without causing input delay beyond the allocated ground time for the check or maintenance required
  • Utilize the Technicians effectively and professionally without violating safety and quality standards
  • Update the Maintenance Manager of any issues arises which can be of a concern or could result in operational disruption or involve a drop in acceptable service standards
  • Advise the Maintenance Manager of equipment, spare parts or tools shortfalls that could potentially affect aircraft maintenance inputs
  • Carry out technical projects / tasks as directed by the Maintenance Manager

Qualifications, Experience and Skills:

  • Holder of a valid ECAA Aircraft Maintenance Engineers license with a recent experience of (6) months within last 2 years and with A320/CFM56-5B4 type rating
  • Minimum of 7 years maintenance approval experience on A320 family
  • BSI and Structure Repair experience preferable for the B1
  • Dispatch course is preferable for the B2 engineers
  • Very Good English communication skills
  • PC literate
  • Willing to work under harsh weather conditions and in rotating shift patterns
  • Willing to reallocate and work in any place in Egypt.

Do you think you have what it takes to be part of our dynamic and target driven team? If the answer is yes, then you may apply for the position by sending us a copy of your updated resume to cv_rbg@airarabia.com.


ON JOB TRAINEE - FLIGHT DISPATCH


HUB: Sharjah
Reference No: ABY17-OJT-DIS

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About the job

This On Job Training gives an opportunity to get hands on experience on working in the flight dispatch department of Middle East and North Africa's first and largest Low Cost Carrier.

Key responsibilities:

  • Performing the pre-flight duties as the cabin crew prepare for the flight.
  • Providing the pilot with the advised route for an individual flight.
  • Assessing weather reports and informing the pilot of any hazards.
  • Reviewing aircraft weight, fuel loads and cargo loads.
  • General duties to ensure the aircraft is safe and ready to fly.
  • Reporting to air traffic control and airport staff about departure times, and after departure, providing reports on aircraft status and predicted arrival times.

Qualifications & Experience:

  • Hold a high school graduation or higher education certificate.
  • Should have completed GCAA certified dispatcher course or in possession of a valid dispatcher license from accepted authority.
  • Acceptable English communication skills and the ability to work in a team.
  • Willingness to work in shifts for the entire period of 90 days of training
  • Sound knowledge of MS office & MS windows
  • Sound knowledge of mathematics and physics.

Period of Training:

  • 90 days (Full Time)

Visa Requirement:

  • Should be on a UAE resident visa or a UAE employment visa (with a valid no objection certificate from employer)

OJT Training Fee:

  • The selected trainee candidate will be required to pay an OJT training fee of AED 2,000.

Do you think you have what it takes to be part of our dynamic and target driven team? If the answer is yes, then you may apply for the position by sending us a copy of your updated resume to cv@airarabia.com clearly mentioning in the subject line: ABY17- OJT-DIS

* UAE nationals will be given preference over other nationality applicants


AIRCRAFT LICENSED ENGINEER


HUB: Sharjah
Reference No: ABY18-ALE UAE

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About the job
The purpose of this role is to perform routine and non-routine maintenance on ABY and 3rd party aircraft in a cost-effective manner without violating safety and quality standards.

Key responsibilities:

  • Carry out maintenance on ABY and 3rd party aircrafts during A and C checks and unscheduled inputs up to or exceeding Air Arabia GCAA standard.
  • Regularly monitor the aircraft defect status sheet and ensures defects are cleared during maintenance without causing operation delay while adhering to the required standard.
  • Carry out routine and non-routine cards without causing input delay beyond the allocated ground time for the check or maintenance required.
  • Utilize the Technicians effectively and professionally without violating safety and quality standards.
  • Update the Shift Manager of any issues arises which can be of a concern or could result in operational disruption or involve a drop in acceptable service standards.
  • Advise the Shift Manager / Tool stores of equipment or tooling shortfalls that could potentially affect aircraft maintenance inputs.
  • Carry out technical projects / tasks as directed by Shift Manager or Line Manager.

Qualifications & Experience:

  • Holder of a valid UAE GCAA Aircraft Maintenance Engineers license or ICAO state member licensed type with recent experience of (6) months within last 2 years and with A320/CFM56-5 type rating endorsed.
  • Minimum of 6 years in aviation maintenance out of which 2 years as A320 certifying engineer without any limitation/ restrictions (having CRS).
  • Excellent English communication skills
  • PC literate
  • Willing to work under harsh weather conditions and in rotating shift patters.

Do you think you have what it takes to be part of our dynamic and target driven team? If the answer is yes, then you may apply for the position by sending us a copy of your updated resume to engineeringjobs@airarabia.com clearly mentioning in the subject line: ABY18-ALE UAE

* UAE nationals will be given preference over other nationality applicants


CAPTAIN - A320 TYPE RATED FOR AIR ARABIA - MOROCCO


HUB: Morocco
Reference No: MAC16-001

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About the job

Air Arabia Maroc is currently looking to hire A320 Rated Captains for its Casablanca, Morocco base on permanent contracts with excellent commuting possibilities.

Download the details of terms & conditions.
Download the application from.

 

Qualifications, Experience & Skills:

  • Valid ICAO / JAA ATPL License with A320 Rating
  • Valid ICAO / JAA Medical
  • Current on A320 within last 6 months
  • 800 hours as PIC on A320 type
  • 1000 hours as PIC on Multi-crew Jet aircraft
  • 5000 hours total flying time
  • English Language Proficiency (ELP) - Minimum Level 4

Do you think you have what it takes to be part of our dynamic and target driven team? If the answer is yes, then you may apply for the position by sending us a copy of your updated resume + application form & supporting documents to cv_mac@airarabia.com clearly mentioning in the subject line: MAC16-001 A320 CAPTAIN


CAPTAIN - A320 TYPE RATED - EGYPT


HUB: Egypt
Reference No: ABY14-0168

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About the job
Air Arabia is looking to hire experienced A320 type rated Captains for our Operations based out of Egypt.

Qualification and Experience:

A320 Rated applicants

  • Valid ICAO / JAA ATPL License with A320 Type Rating
  • Valid ICAO / JAA Medical
  • Current on A320 within last 6 months
  • 800 hours as PIC on A320 type
  • 1000 hours as PIC on Multi-crew Jet aircraft
  • 5000 hours total flying time
  • English Language Proficiency (ELP) - Minimum Level 4
  • TRE / TRI experience on A320 preferable

Do you think you have what it takes to be part of our dynamic and target driven team?
If the answer is yes, then you may apply for the position by sending us a copy of your updated resume to pilotjobs@airarabia.com with clearly mentioning in the subject line: ABY14-168 Captain A320


CABIN CREW


HUB:Sharjah

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Air Arabia is looking for FEMALE candidates for Cabin Crew job in Sharjah Hub, Ideal candidates who are:

  • Dynamic and Excellent in customer service
  • Possess positive attitude and positive body language
  • Welcomes passengers with a warm smile and assist them during the flight
  • Good in team work and creates friendly atmosphere on-board
  • Manages In-flight Sales and cash handling
  • Punctual to work as per schedule and delivers service at highest standards

In order to apply for Cabin Crew Position, you should meet the following requirements:

  • A minimum education up to Higher Secondary level
  • Age between 20 years and 25 years.
  • Must have a good fluency in English language -Written and Spoken. Fluency in Arabic/Farsi/Urdu/Bengali/Malay languages will be an advantage.
  • Must meet the height and weight criteria within BMI.
  • Female: Min. Height -160 cm - Weight to be in proportion to Age and Height.

  • Ability to swim without a flotation device.
  • Clear skin with no marks / tattoos that would be visible whilst wearing the cabin crew uniform.
  • Medically fit to meet regulatory requirements.
  • Prior experience in Customer service, Hospitality, Cabin Crew, Nursing will be preferred but not essential.

What we can offer you,

  • A stable job at one of the leading Low Cost Airlines
  • A competitive salary and benefits
  • A friendly and Multicultural work environment
  • Career opportunities to enhance your skills and knowledge

Do you think you have what it takes to be part of our dynamic and target driven team? If yes and you fit the above criteria and are looking for an exciting new challenge; then you may apply for the position by submitting your updated Resume, Cabin Crew Declaration Form (download) and Full Length Photograph (Business & Casual Attire) to cabincrewjobs@airarabia.com clearly mentioning the subject line CABIN CREW

* UAE nationals will be given preference over other nationality applicants

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Disclaimer:

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Air Arabia does not send emails, letters or other messages requesting your bank account details and has never charged application fees from any candidates in order to process documents at any stag e of the recruitment process. Air Arabia will also never refer you to a third party to process applications or visas. Please note that Air Arabia advises anyone with concerns in regards to the genuineness of any 'Overseas Recruitment drive' or a 'Letter of Employment' to immediately contact the local authorities and any Air Arabia office.

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