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Thank you for your interest in employment with Air Arabia , and we wish you the very best in your job search. To apply for any of the positions below, please click on the Apply Now button.

CABIN CREW - UAE


Location: United Arab Emirates

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Air Arabia is hiring candidates for Cabin Crew position in UAE.

Ideal Candidate Profile:

  • Professional and passionate about providing excellent customer service
  • Cheerful with positive attitude and good interpersonal skills
  • Ability to work well in a team, create a friendly atmosphere on-board and assist passengers
  • Punctual, resilient, empathetic and adaptable
  • Ability to manage In-flight Sales

In order to apply for Cabin Crew Position, you should meet the following requirements:

  • Age: Between 20 to 26 years
  • Minimum Height: 160 cm (Female), 168 cm (Male)
  • Weight: To be in proportion to Age and Height
  • Language: Must be fluent in Written and Spoken English. Fluency in Arabic/Farsi/Turkish/Urdu/Bengali/Malay/Russian/German language is desirable.
  • Minimum Education: Higher Secondary level. Nursing qualification will be preferred but not essential
  • Prior experience in Customer Service, Hospitality and Cabin Services will be preferred
  • Clear skin with no marks or tattoos that would be visible whilst wearing the cabin crew uniform
  • Medically/ Physically fit to perform Cabin Crew duties
  • Ability to swim with aid of a flotation device

What we can offer you,

  • A stable career at one of the leading Low Cost Airlines
  • Competitive salary and benefits
  • A friendly and Multicultural work environment
  • Career opportunities to enhance your skills and knowledge

Do you think you have what it takes to be part of our dynamic and target driven team? If yes and you fit the above criteria and are looking for an exciting new challenge; then you may apply for the position by submitting your updated Resume, Cabin Crew Declaration Form (download) and Full Length Photograph (Business & Casual Attire) to cabincrewjobs@airarabia.com clearly mentioning the subject line CABIN CREW

* UAE nationals will be given preference over other nationality applicants

CUSTOMER RELATIONS EXECUTIVE

Department: Commercial
Location: UAE
Reference No: ABY19- CRE

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About the job

Supports the CRM section day-to-day activities: enquiries, complaints and communication for UAE and other hubs ensuring productivity is in line with set measures and company’s adopted policies and procedures highlighted in the Service Quality Manual.

Key Accountabilities:

  • Handles the complaints received from customers from the different sources including walk-in visits, e-mails, online, telephone calls, etc. ensuring effective handling of cases that reflects and maintains a positive corporate image of Air Arabia’s and protects its interests as well.
  • Resolves disputes, follows up on ticketing complaints, highlights errors, settles discrepancies, issues compensatory flight tickets and refunds money (through cashiers/credit), ensuring cost-effective solutions are taken and positive corporate image is maintained.
  • Manages the customers’ walk-in visits related to obtaining information, complaints or special requests and responds to their inquiries accordingly.
  • Resolves and/or streamlines complaints to respective teams according to nature of complaint and as per adopted policies and procedures ensuring smooth workflow.
  • Conducts necessary investigations to identify problems and analyze relevant information and therefore to assess the validity and eligibility of customers’ complaints.
  • Follows up with customers and concerned parties to ensure complaints are properly addressed and resolved.
  • Manages customers’ requests for waivers, adjustments, revalidation, and/or refund on tickets based on status and causes provided.
  • Maintains the agreed ART (Average Response Time) to customer enquiries and complaints at all times.
  • Provides the CRM with feedback on the customer service performance as needed.

Qualifications, Experience:

  • 3+ years of related working experience in a similar role in customer relations or customer care in any service industry, preferably in aviation; experience with low cost airline is a plus.
  • Bachelor degree/ Diploma in Management or any stream from a recognized university or equivalent.
  • Proficient in Microsoft Office, Internet and Web Search.
  • Fluent in English & Arabic Languages.

Do you think you have what it takes to be part of our dynamic and result oriented team? If the answer is yes, then you may apply for the position by sending us a copy of your updated resume to cv@airarabia.com clearly mentioning in the subject line: ABY19- CRE.


COORDINATOR - CORPORATE COMMUNICATIONS

Department: Commercial
Location: UAE
Reference No: ABY19- CCCOMM

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About the job

To assist in managing corporate communications activities and in executing the company’s PR campaigns and media relations, both locally and across the hubs and outstations, by coordinating with press and PR agencies in the different markets. Coordinates the Consumer Product unit and ensures consistency and standardization in delivery. Assists in Sky Time – Air Arabia’s IFE- and Nawras – Air Arabia Inflight Magazine - from end-to-end including suppliers and content as well as monitors all other consumer products and touch points.

Key Accountabilities:

  • Coordinates both internally with departments and hubs and externally with agencies and vendors on activities related to corporate communication, public & Investor relations, press, social media campaigns, events and CSR.
  • Provides necessary support and guidance to ensure all the public relations campaigns are executed according to agreed action plans and budgets both locally and in hubs.
  • Assists in preparing press kits, press releases, fact sheets, crisis management responses, prints, and in publicizing events via media; maintains an updated media contact list.
  • Coordinates the SKYTIME product from end-to-end, i.e. from content sourcing to vendor delivery; negotiates contracts, products offered, prices, and standards and ensures delivery is as per agreed KPIs. 
  • Assists the Head of M&CC in the Consumer Product Management project; coordinates with all hubs on the product delivery to ensure standardization and corporate identity are maintained in all products offered to customers. 
  • Maintains consistency in communication and news generation internally and across the hubs to protect the company’s image. Updates Air Arabia’s portal on the website with all news and events.
  • Coordinates the daily work related to company news the Social Media portfolio in all platforms: Facebook, Twitter, Instagram, YouTube, Blog, etc. Provides necessary administrative support and follow-up on requirements. 
  • Manages, the editing, design and communication of the internal staff on-line newsletter (SNL).  Gathers stories, news, information and updates from the system and from staff directly; edits, proof-reads content, designs the layout and then communicates internally to entire network. 
  • Assists in arranging the investors Annual General Meeting – AGM and in preparing and distributing  invitations to investors, participates in monitoring attendance and in preparing reports and news related. 

Qualifications, Experience:

  • 3+ years of related working experience in a very similar role in the marketing/PR field in any service industry (client/agency), preferably in aviation; experience with low cost airline is a plus. 
  • Bachelor degree in Marketing/Communication or equivalent from a recognized university. 
  • Proficient in Microsoft Office, Internet and Web Search  
  • Knowledge in Adobe Photoshop & 3D animation is a plus.  
  • Fluent in English & Arabic Languages (French is a plus). 

Do you think you have what it takes to be part of our dynamic and result oriented team? If the answer is yes, then you may apply for the position by sending us a copy of your updated resume to cv@airarabia.com clearly mentioning in the subject line: ABY19- CCCOMM.


CAPTAIN - A320 TYPE RATED FOR AIR ARABIA - UAE


HUB: UAE
Reference No: ABY19-A320 Captain

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About the job

Air Arabia is looking to hire experienced A320 type rated Captains for our Operations based out of UAE.

Download the application from.

Qualifications, Experience & Skills:

A320 Rated applicants

  • Valid ICAO / ATPL License with A320 Type Rating
  • Valid ICAO / Medical
  • Current on A320 within last 6 months
  • 800 hours as PIC on A320 type
  • 2000 hours as PIC on Multi-crew Jet aircraft
  • 5000 hours total flying time
  • English Language Proficiency (ELP) - Minimum Level 4
  • TRE / TRI experience on A320 preferable

Shortlisted candidates will be invited for two-day assessment consisting of technical quiz, group discussion, psychometric testing, personal interview followed by Simulator assessment the next day. The following are the planned assessments schedule for the next few months:

  • 11th, 18th & 25th February 2020
Location of the Interview: Air Arabia Head Office, Sharjah, United Arab Emirates

Do you think you have what it takes to be part of our dynamic and target driven team? If the answer is yes, then you may apply for the position by sending us a copy of your updated resume + application form & supporting documents to pilotjobs@airarabia.com clearly mentioning in the subject line: ABY19-A320 Captain


CALL CENTER AGENT - INBOUND

Location: Cairo
Reference No: ABY19- CCAI-Egypt

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About the job

To support the Contact Center section across the entire network by handling customers’ inbound calls and providing information on the various products and services; processing flight and holidays reservations, modifications and cancellations; promoting other ancillaries and services to maximize sales and enhance customers’ experience ensuring productivity is in line with set measures and company’s adopted policies and procedures.

Key Accountabilities:

  • Handles customers’ enquiries, requests and complaints in a positive effective manner whilst ensuring company’s branding and corporate image are reflected in a positive manner and as per approved quality standards.
  • Responds to customers’ incoming calls pertaining to all kinds of enquiries, requests, and complaints timely and accurately to reflect a positive image of the company.
  • Provides accurate information about the company’s products and services; processes travel bookings, modifications and cancellations on reservations.
  • Handles customers’ complaints of different nature, identifies and prioritizes problems according to complexity, and provides immediate solutions accordingly.
  • As needed, escalates complaints to concerned parties in Contact Center or any other division and follows up on action taken.
  • Promotes the company’s products and services through cross-selling such as ancillaries, holidays packages, loyalty programs, etc. ensuring monthly targets are met thus increasing the revenue and sales.
  • Converts lead calls to Contact Center sales agents and field sales agents as needed and follows up with customers to ensure enquiries been responded to effectively.

Qualifications, Experience:

  • High School/Diploma or equivalent.
  • Capable of using technology systems and tools such as Microsoft Office.
  • Good in English & Arabic Languages
  • No hearing or articulatory problems.

Do you think you have what it takes to be part of our dynamic and result oriented team? If the answer is yes, then you may apply for the position by sending us a copy of your updated resume to cv@airarabia.com clearly mentioning in the subject line: ABY19- CCAI-Egypt.


FLIGHT DISPATCHER - UAE


HUB: Sharjah
Reference No: ABY19-Flight Dispatcher

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About the job

To generate timely, effective and safe operational flight plans and pre-flight briefings for scheduled and non-scheduled flights throughout the Company’s network in compliance with Air Arabia policies and procedures, and GCAA/CAA regulations. Supports the Company’s’ operational control and dispatch reliability by efficiently responding to irregular and emergency requirements taking into account safety, efficiency and customer satisfaction.

Key Accountabilities:

  • Generates flight plans, pre-flight briefings, and amendments for scheduled, non-scheduled, training, and test flights, taking into consideration business requirements and regulatory conditions in the respective destinations, safety, efficiency as well as customer satisfaction.
  • Monitors the performance and trends of the flights through the system based on different criteria and conditions.
  • Analyses available data to identify cost, weather, curfew, and accordingly recommend to Operations
  • Controller the most cost effective routes and plan accordingly.
  • Conducts regular analysis on operational and meteorological conditions to recommend the safest and most efficient minimum fuel requirement for the assigned flights, as well as the associated limitations on operational capabilities such as weather, NOTAMs, NAV Facilities, Air Traffic Control, Air Traffic Flow, MEL requirements, etc.
  • Provides to management detailed summary on fuel consumption, flight plans, flight watch, test and training flights for the ETOPs.
  • When requested, provides the Captain-in-command with a thorough flight crew briefing, covering all significant information, which may affect his/her flight.
  • Transmits to ICAO all Flight Plan requirements directly or through Air Arabia approved handling agent in the country of operation.
  • Coordinates with Operations Controller/Chief Pilot/Head of Flight Operations and Captains in Command to manage irregular operations and disruptions, delays, cancellations, and rotations in an effective manner whilst initiating alternative plans in line with business interests and needs.
  • Employs all possible tools and channels, during emergencies, to convey necessary safety related information to the Captains in Command to ensure safe conduct of the flights, and initiates procedures prescribed in the Operations Manual whilst ensuring abidance by GCAA/CAA and Air Traffic Procedures.
  • Deputizes the Operations Controller in assessing accidents/incidents and in initiating the Emergency Response Accident/ Incident Notification Procedures as well as the corporate notification process.
  • Ensures all LIDO Flight Planning data maintenance related functions are carried out so that all OFP’s are produced in consideration to all applicable regulatory, AIP requirements.
  • Monitors the flight plans on daily basis ensuring necessary data maintenance is properly carried and Flight Plans are produced in line with applicable regulations.
  • Liaises with LIDO on any flight plans related issues, to implement remedial actions immediately.
  • Ensures smooth workflow between shifts by carrying proper handover/takeover pre and post flights.
  • Stays updated with changes to Company’s manuals, Aircraft Manufacturer’s publications, State’s or other regulatory bodies’ publications

Qualifications:

  • Bachelor’s degree in Science/Math/Aeronautical Engineering/ Industrial Engineering/ Management or equivalent from a recognized university is highly desirable for this role.
  • A higher diploma in a related field (aviation, aeronautical engineering) is acceptable if combined with necessary working experience and a track of record.
  • Possess a valid “Flight Dispatcher Certificate of License” issued form an approved institute or organization preferably GCAA; alternately, successful completion of “Flight Dispatch” initial course or equivalent.
  • Basic Airport, security procedures and regulations training is an advantage.
  • Microsoft Office (Advanced Excel), Internet, Web Search
  • Excellent in written and verbal communication skills, Technical reports writing, presentations, etc.
  • Fluent in English Language.

Work Experience:

  • 3+ years of experience in a comparable airlines company in the operations department as an approved or licensed “Flight Dispatcher”; experience with low cost airline is preferred.
  • Comprehensive knowledge and working experience with Civil Aviation Authorities and regulatory bodies, preferably GCAA; familiar with rules and regulations of CAR, FAR, JAR, and IOSA pertaining to Flight Operations and working procedures.
  • Exposure to Quality Assurance/ Safety/ Security/ Audit procedures and practices related to and affecting Flight Operations

Do you think you have what it takes to be part of our dynamic and result oriented team? If the answer is yes, then you may apply for the position by sending us a copy of your updated resume to cv@airarabia.com clearly mentioning in the subject line: ABY19-Flight Dispatcher.

* UAE nationals will be given preference over other nationality applicants


SERVICE QUALITY OFFICER - COMMERCIAL


HUB: Sharjah
Reference No: ABY19-SQO

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About the job

 Assists in developing, implementing and monitoring the quality performance measures for the contact center team ensuring continuous improvement in service delivery in line with Standard Quality Manual and adopted policies and procedures. Maximizes qualitative productivity, identifies gaps and recommends solutions that serve to enhance customers’ experience and increase sales.

Key Accountabilities:

  • Assists in conducting market researches, benchmark, calibration sessions and surveys to identify/implement trends and best practices in service quality management; sets the quality standards based on best practices and business needs to enhance the process flow and working environment.
  • Contributes in developing, implementing, and enforcing the Service Quality Assurance Manual that covers policies and operating procedures for the Contact Center activities.
  • Provides assistance in suggesting, introducing and supervising enhancements to the Quality Assurance processes and procedures to achieve high quality in productivity that leads to enhancing customers’ experience and increasing sales.
  • Supports the Supervisor in guiding, supporting and monitoring the contact center Inbound/Outbound teams’ performance in line with adopted quality standards ensuring policies and procedures are met and adhered to.
  • Assists in Identifying areas for improvement; recommends development plans and training courses to the management and HR.
  • Executes and updates standard replies and scripts to queries received from customers by phone, email, and website ensuring adherence to telephone courtesy and etiquettes as well as appropriate “call holding/waiting” procedures are being followed by the Call Center Agents.
  • Conducts calibration sessions, capability measurement sessions, grievance and appealing sessions, participates in disciplinary and conduct sessions as needed.
  • Performs various types of auditing on telephone calls (recording, live, buddy-buddy and mystery calls) in addition to evaluations of e-mails, social media, live chat, etc. to evaluate the quality performance of the contact center teams and provide feedback to corresponding supervisor/manager. Interacts with customers as necessary to obtain feedback.
  • Participates in analysis on individual/team’s performance assessments to highlight pitfalls and identify gaps recommending best approaches and methodologies to be adopted for bridging those gaps.

Qualifications & Experience:

  • 2+ years of related working experience in similar role in service quality/quality assurance in any service industry, preferably in aviation; experience with low cost airline is a plus.
  • Bachelor degree in Management/Audit or equivalent from a recognized university.
  • Quality Assurance/ISO Lead Assessor certificate is a plus.
  • Capable of using technology systems and tools; proficient in Microsoft Office.
  • Fluent in English & Arabic Languages; (Non-Arabic speakers to be considered based on Line Manager’s approval only).

Do you think you have what it takes to be part of our dynamic and result oriented team? If the answer is yes, then you may apply for the position by sending us a copy of your updated resume to cv@airarabia.com clearly mentioning in the subject line: ABY19-SQO.


CALL CENTER AGENT TEMPORARY POSITION (BILINGUAL SPEAKERS - ARABIC & ENGLISH ESSENTIAL WITH VALID UAE RESIDENCE)


HUB: Sharjah
Reference No: ABY19- CCAOJT

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About the job

 To support the Contact Center section across the entire network by handling customers’ inbound calls and providing information on the various products and services; processing flight and holidays reservations, modifications and cancellations; promoting other ancillaries and services to maximize sales and enhance customers’ experience ensuring productivity is in line with set measures and company’s adopted policies and procedures.

Key responsibilities:

Full Day Shift:

  • 9 working hours per day (including 1 hour break)
  • Applicant needs to commit to a minimum of 20 shifts per month as rostered by the Supervisor.

Remuneration:

  • Agent will be paid AED 180 per full day shift if they achieve a sales target of AED 20,000 per shift (100% of target).
  • Payment is done at the end of the month based on achievements vs the target.
  • Agent will be paid: AED 180 x number of shifts x Actual sales / Target sales.

Terms & Conditions:

  • If the agent works 20 shifts per month and achieves AED 440,000 sales (110 % of the target).
    a. The remuneration will be: AED 180 x 20 x 110% = AED 3,960
  • If the agent works 22 shifts per month and achieves AED 396,000 sales (90% of the target).
    b. The remuneration will be: AED 180 x 20 x 90% = AED 3,240

Notes:

  • An agent can earn up to AED 5,000 per month.
  • Full day shift agents is eligible for daily/ weekly cash incentives (additional) as applied in the call center.
  • There will be no pro-rata payment if the trainee commits to a minimum of 20 shifts per month as rostered by the Supervisor in order to be eligible to the stipend.
  • A fixed allowance of Aed.1000/-month for the one who attend the 20 shifts.


Do you think you have what it takes to be part of our dynamic and result oriented team? If the answer is yes, then you may apply for the position by sending us a copy of your updated resume to cv@airarabia.com clearly mentioning in the subject line: ABY19- CCAOJT.


SALES MANAGER - KSA


HUB: Sharjah
Reference No: ABY18- SM- Sales Manager

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About the job

Air Arabia is looking for enthusiastic customer-orientated Saudi Nationals to join its commercial sales team in KSA and take part of its “Success Journey”.

As “Sales Manager”, you are expected to drive the overall sales targets of your team to achieve and continuously maximize the assigned area’s revenue and its overall market share growth.

You shall interact with potential clients, build effective business relationships, enhance the company’s brand visibility, promote and stimulate interest in Air Arabia products and services to successfully achieve the company’s commercial objectives.

The ideal candidate is a target achiever and a “motivator” who can provide advice and guide others on the best solution for clients’ requirements to increase the market share of the company.

Key responsibilities:

  • Drives Business by leading the GSA sales team in the assigned geographical area/territory to identify new opportunities, new travel agencies and markets, and to grow sales and revenue based on market needs and conditions measured to Air Arabia products and services.
  • Translates input received from sales teams into recommendations to base on cost/benefit analysis.
  • Drives/supports sales target scales, objectives and performance parameters of the sales team in the assigned geographical area/territory.
  • Constantly reviews financial data to evaluate performance, identify shortages, determine root causes, recommend changes and implement corrective measures accordingly.
  • Recognizes the unique needs of the assigned territory versus Air Arabia products and services; evaluates flights and fares with Revenue Management Team, identifies new route opportunities and recommends the same to management with a proper business case.
  • Oversees the relationships with travel agencies, GSAs, government departments, ministries, tourism companies, as well as trade companies, to increase distribution, enhance business and grow sales.
  • Conducts field visits, bench-mark studies and market analysis to stay abreast with competitors’ position, market conditions, and customer needs affecting market trends; takes necessary action to ensure required load factors.
  • Generates function-related performance reports regularly.

Qualifications & Experience:

  • 5 + years of sales experience in a professional environment, preferably in Aviation/Airline/tourism or hospitality industry, out of which 1 year at least in a “Sales Management” position.
  • Experience with low cost airline is considered an advantage.
  • Previous client facing experience and strong people skills are essential.
  • Bachelor degree in Sales, Marketing, Management, Commerce or equivalent.
  • Additional qualification in Aviation/IATA/Tourism is a plus.
  • Proficient in computer applications and usage of Microsoft word, Excel, Power Point.
  • Excellent communication skills in Arabic and English is essential

Do you think you have what it takes to be part of our dynamic and result oriented team? If the answer is yes, then you may apply for the position by sending us a copy of your updated resume to cv@airarabia.com clearly mentioning in the subject line: ABY18- SM- Sales Manager


ON JOB TRAINEE - FLIGHT DISPATCH


HUB: Sharjah
Reference No: ABY17-OJT-DIS

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About the job

This On Job Training gives an opportunity to get hands on experience on working in the flight dispatch department of Middle East and North Africa's first and largest Low Cost Carrier.

Key responsibilities:

  • Performing the pre-flight duties as the cabin crew prepare for the flight.
  • Providing the pilot with the advised route for an individual flight.
  • Assessing weather reports and informing the pilot of any hazards.
  • Reviewing aircraft weight, fuel loads and cargo loads.
  • General duties to ensure the aircraft is safe and ready to fly.
  • Reporting to air traffic control and airport staff about departure times, and after departure, providing reports on aircraft status and predicted arrival times.

Qualifications & Experience:

  • Hold a high school graduation or higher education certificate.
  • Should have completed GCAA certified dispatcher course or in possession of a valid dispatcher license from accepted authority.
  • Acceptable English communication skills and the ability to work in a team.
  • Willingness to work in shifts for the entire period of 90 days of training
  • Sound knowledge of MS office & MS windows
  • Sound knowledge of mathematics and physics.

Period of Training:

  • 90 days (Full Time)

Visa Requirement:

  • Should be on a UAE resident visa or a UAE employment visa (with a valid no objection certificate from employer)

OJT Training Fee:

  • The selected trainee candidate will be required to pay an OJT training fee of AED 2,000.

Do you think you have what it takes to be part of our dynamic and target driven team? If the answer is yes, then you may apply for the position by sending us a copy of your updated resume to cv@airarabia.com clearly mentioning in the subject line: ABY17- OJT-DIS

* UAE nationals will be given preference over other nationality applicants


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Disclaimer:

Air Arabia is aware that fraudulent recruitment activity using Air Arabia's brand name and identity may be happening as we have been informed of e-mails, letters, SMSes or WhatsApp messages, claiming to be offers of employment from Air Arabia.

Air Arabia does not send emails, letters or other messages requesting your bank account details and has never charged application fees from any candidates in order to process documents at any stag e of the recruitment process. Air Arabia will also never refer you to a third party to process applications or visas. Please note that Air Arabia advises anyone with concerns in regards to the genuineness of any 'Overseas Recruitment drive' or a 'Letter of Employment' to immediately contact the local authorities and any Air Arabia office.

Any communication from Air Arabia will come from an @airarabia.com domain only.