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Upcoming Recruitment Events

Thank you for your interest in employment with Air Arabia , and we wish you the very best in your job search. To apply for any of the positions below, please fill in the attached form and walk-in for one of our Open Days.

CABIN CREW - RECRUITMENT OPEN DAY, ALEXANDRIA, EGYPT


HUB: Egypt

Alexandria residents are invited to apply for Cabin Crew Positions in Air Arabia Recruitment Open Day that will be held in Alexandria Egypt:

When: January 22nd & 23rd , 2020 walk-in anytime from 09:00 to 11:00 AM

Place: Hilton Sidi Bishr, Alexandria.

Apply Now

Air Arabia is looking for candidates for Cabin Crew job in Egypt Hub, Ideal candidates who are:

  • Egyptian nationality
  • Must be Alexandria residents
  • A minimum education up to Higher Secondary level
  • Age must be between 21 years and 28 years.
  • Must have a good fluency in English language -Written and Spoken.
  • Fluency in Italian & German languages will be an advantage.
  • Must meet the height and weight criteria within BMI.
  • For male candidates, must have a military exemption or completion status.

Please make sure to bring with you the following:

  • Updated Resume
  • Copy of National ID
  • Cabin Crew Declaration Form (download)
  • Passport size photograph
  • Full length photograph

Criteria of Selection

Male: Min. Height 168 cm - Weight to be in proportion to Age and Height.
Female: Min. Height -160 cm - Weight to be in proportion to Age and Height.

  • Ability to swim without a flotation device.
  • Clear skin with no marks / tattoos that would be visible whilst wearing the cabin crew uniform.
  • Medically fit to meet regulatory requirements.
  • Prior experience in Customer service, Hospitality, Cabin Crew, Nursing will be preferred but not essential.

What we can offer you,

  • A stable job at one of the leading Low Cost Airlines
  • A competitive salary and benefits
  • A friendly and Multicultural work environment
  • Career opportunities to enhance your skills and knowledge

CABIN CREW - RECRUITMENT OPEN DAY, SOHAG, EGYPT


HUB: Egypt

Sohag residents only are invited to apply for Cabin Crew Positions in Air Arabia Recruitment Open Day that will be held in Sohag Egypt:

When: February 16th & 17th , walk-in anytime from 09:00 to 11:00 AM

Place: Banquette Room - Sahar El Layally 2

Address: behind Marine Club, Sohag Banquette Rooms St..

Apply Now

Air Arabia is looking for candidates for Cabin Crew job in Egypt Hub, Ideal candidates who are:

  • Egyptian nationality
  • Must be Sohag residents
  • A minimum education up to Higher Secondary level
  • Age must be between 21 years and 28 years.
  • Must have a good fluency in English language -Written and Spoken.
  • Fluency in Italian & German languages will be an advantage.
  • Must meet the height and weight criteria within BMI.
  • For male candidates, must have a military exemption or completion status.

Please make sure to bring with you the following:

  • Updated Resume
  • Copy of National ID
  • Cabin Crew Declaration Form (download)
  • Passport size photograph
  • Full length photograph

Criteria of Selection

Male: Min. Height 168 cm - Weight to be in proportion to Age and Height.
Female: Min. Height -160 cm - Weight to be in proportion to Age and Height.

  • Ability to swim without a flotation device.
  • Clear skin with no marks / tattoos that would be visible whilst wearing the cabin crew uniform.
  • Medically fit to meet regulatory requirements.
  • Prior experience in Customer service, Hospitality, Cabin Crew, Nursing will be preferred but not essential.

What we can offer you,

  • A stable job at one of the leading Low Cost Airlines
  • A competitive salary and benefits
  • A friendly and Multicultural work environment
  • Career opportunities to enhance your skills and knowledge

CABIN CREW - RECRUITMENT OPEN DAY, CAIRO, EGYPT


HUB: Egypt

Cairo residents are invited to apply for Cabin Crew Positions in Air Arabia Recruitment Open Day that will be held in Cairo, Egypt:

When: January 31st & February 1st , walk-in anytime from 09:00 to 11:00 AM

Place: Sonesta Hotel, Cairo

Address: El Tayaran St., Nasr City.

Apply Now

Air Arabia is looking for candidates for Cabin Crew job in Egypt Hub, Ideal candidates who are:

  • Egyptian nationality
  • Must be Cairo residents
  • A minimum education up to Higher Secondary level
  • Age must be between 21 years and 28 years.
  • Must have a good fluency in English language -Written and Spoken.
  • Fluency in Italian & German languages will be an advantage.
  • Must meet the height and weight criteria within BMI.
  • For male candidates, must have a military exemption or completion status.

Please make sure to bring with you the following:

  • Updated Resume
  • Copy of National ID
  • Cabin Crew Declaration Form (download)
  • Passport size photograph
  • Full length photograph

Criteria of Selection

Male: Min. Height 168 cm - Weight to be in proportion to Age and Height.
Female: Min. Height -160 cm - Weight to be in proportion to Age and Height.

  • Ability to swim without a flotation device.
  • Clear skin with no marks / tattoos that would be visible whilst wearing the cabin crew uniform.
  • Medically fit to meet regulatory requirements.
  • Prior experience in Customer service, Hospitality, Cabin Crew, Nursing will be preferred but not essential.

What we can offer you,

  • A stable job at one of the leading Low Cost Airlines
  • A competitive salary and benefits
  • A friendly and Multicultural work environment
  • Career opportunities to enhance your skills and knowledge

CABIN CREW - EMPLOYMENT FAIR AUC, CAIRO, EGYPT


HUB: Egypt

Cairo residents are invited to apply for Cabin Crew Positions in Languages and Tourism Recruitment Job Fair that will be held in the American University in Cairo – Greek Campus:

When: April 4th, 2020, walk-in anytime from 10:00 AM to 07:00 PM

Place: American University in Cairo – Greek Campus

Address: Tahrir St., Down Down, Cairo.

Apply Now

Air Arabia is looking for candidates for Cabin Crew job in Egypt Hub, Ideal candidates who are:

  • Egyptian nationality
  • Must be Cairo residents
  • A minimum education up to Higher Secondary level
  • Age must be between 21 years and 28 years.
  • Must have a good fluency in English language -Written and Spoken.
  • Fluency in French, Italian & German languages will be an advantage.
  • Must meet the height and weight criteria within BMI.
  • For male candidates, must have a military exemption or completion status.

Please make sure to bring with you the following:

  • Updated Resume
  • Copy of National ID
  • Cabin Crew Declaration Form (download)
  • Passport size photograph
  • Full length photograph

Criteria of Selection

Male: Min. Height 168 cm - Weight to be in proportion to Age and Height.
Female: Min. Height -160 cm - Weight to be in proportion to Age and Height.

  • Ability to swim without a flotation device.
  • Clear skin with no marks / tattoos that would be visible whilst wearing the cabin crew uniform.
  • Medically fit to meet regulatory requirements.
  • Prior experience in Customer service, Hospitality, Cabin Crew, Nursing will be preferred but not essential.

What we can offer you,

  • A stable job at one of the leading Low Cost Airlines
  • A competitive salary and benefits
  • A friendly and Multicultural work environment
  • Career opportunities to enhance your skills and knowledge

CABIN CREW – ASSESSMENT DAY IN BEIRUT – 19th JANUARY 2020


Cabin Crew (to be based in United Arab Emirates)

Venue for Walk-in Interviews: Mövenpick Hotel Beirut, General de Gaulle Avenue Raoucheh, 2038 6908, Beirut, Lebanon.

Date : 19th JANUARY 2020

Time: 9 am (Walk-in applicants to be present at 9 am at the venue) Apply Now

Air Arabia is hiring candidates for Cabin Crew position in UAE. Ideal Candidate Profile:

  • Professional and passionate about providing excellent customer service
  • Cheerful with positive attitude and good interpersonal skills
  • Ability to work well in a team, create a friendly atmosphere on-board and assist passengers
  • Punctual, resilient, empathetic and adaptable
  • Ability to manage In-flight Sales

In order to apply for Cabin Crew position, the candidate must meet the following criteria:

  • Age: Between 20 to 26 years
  • Minimum Height: 160 cm (Female), 168 cm (Male)
  • Weight: To be in proportion to Age and Height
  • Language: Must be fluent in Written and Spoken English & Arabic. Fluency in additional language is desirable.
  • Minimum Education: Higher Secondary level. Nursing qualification will be preferred but not essential
  • Prior experience in Customer Service, Hospitality and Cabin Services will be preferred
  • Clear skin with no marks or tattoos that would be visible whilst wearing the cabin crew uniform
  • Medically/ Physically fit to perform Cabin Crew duties
  • Ability to swim with aid of a flotation device
  • Please click here for dress code

What we can offer you,

  • A stable career at one of the leading Low Cost Airlines
  • Competitive salary and benefits
  • A friendly and multicultural work environment
  • Career opportunities to enhance your skills and knowledge

Do you think you have what it takes to be part of our dynamic and target driven team? If yes and you fit the above criteria and are looking for an exciting new challenge; then you may participate in the assessment day by bringing along the following documents (hard copy)

  • Updated CV
  • Copy of Valid Passport 
  • Completed Cabin Crew Declaration Form (download)
  • Full Length Photograph (Business & Casual Attire)
  • Passport size photograph in Business attire (white background)


Vacancies

Thank you for your interest in employment with Air Arabia , and we wish you the very best in your job search. To apply for any of the positions below, please click on the Apply Now button.

STRUCTURE & COMPOSITE TECHNICIAN

Hub: Sharjah
Reference No: ABY20-Structure & Composite Technician

Apply Now

About the job

Air Arabia is looking for an individual to assist the Engineer to perform maintenance tasks on Air Arabia and 3rd Party aircrafts undergoing Line & Base Maintenance Checks, including inspections, repairs and component replacement, and records work up to required standards and in accordance with Air Arabia and regulatory requirements.

Key Accountabilities:

  • Reviews assigned task cards with the Engineer to gain full understanding of the work, priorities, documentation requirements and cautions, prior to starting work
  • Prepares and performs scheduled maintenance according to assigned task cards, ensuring that the required documentation, parts, tools and GSE are obtained and used per issued instructions
  • Carries out tasks to the standard necessary to fully identify and record any defects or damage in accordance with approved maintenance procedures
  • Carries out structure and composite repairs as instructed by assigned task cards fully in accordance with approved data and procedures and as directed by the Engineer-in-Charge
  • Ensures proper tooling / equipment is drawn from stores to perform tasks, returning all of it in good condition following completion of work
  • Regularly reports the status of assigned tasks to the Engineer-in-Charge and alerts him or her to any problems with aircraft condition or with the execution of the work
  • Demonstrates high level of consideration to housekeeping standards in all tasks performed
  • Manages the safety of own assigned maintenance tasks, ensuring all published mandatory precautions are taken prior to commencing work and during task execution
  • Takes positive steps to protect self and other persons in the area of the maintenance activity from any possible injury, including the use of proper GSE and protective equipment
  • Pays attention to human factors aspects of maintenance, ensuring that work interruption procedures are followed and that adequate access and lighting is used for maintenance and inspections
  • Internal Customer Service: provides helpful information and support to own team and to other department personnel involved with managing scheduled maintenance checks
  • Representing Air Arabia:  presents a positive and competent image of technical professionalism to other companies’ personnel and ABY customers
  • Maintains positive awareness to the cost of aircraft maintenance including use of time and materials. Minimises unnecessary waste of consumable material and part repair cost by avoiding unnecessary damage and repeat work during maintenance

Qualifications, Experience:

  • Qualified and experienced Civil Aircraft Maintenance Technician
  • Ability to read, write, speak and understand English to a good standard for technical communications
  • Ability to use computer (Microsoft Office)
  • At least 2 years’ experience performing maintenance on large commercial aircraft, preferably Airbus types
  • At least 2 years’ experience in a Base Maintenance Workshop environment
  • Able to demonstrate solid basic understanding of Airframe and Engine Maintenance theory and practice

Do you think you have what it takes to be part of our dynamic and result oriented team? If the answer is yes, then you may apply for the position by sending us a copy of your updated resume to engineeringjobs@airarabia.com clearly mentioning in the subject line: ABY20-Structure & Composite Technician.


LEGAL COUNSEL

Hub: Sharjah
Reference No: ABY20-Legal Counsel

Apply Now

About the job

Assists the Legal Department in all legal work pertaining to Air Arabia and its Subsidiaries to ensure the securing and protection of the Company’s assets, as well as legal and contractual rights. This includes but not limited to: commercial contracting, litigation and arbitration formalities, licensing, and projects coordinating. Carries responsibilities with utmost confidentiality and in alignment with law and regulations to ensure Company’s corporate image is positively reflected and maintained.

Key Accountabilities:

  • Extends support to Air Arabia Group and Subsidiaries by providing legal advisory and consultations on all issues related to risks, law, and regulations including contracts, service level agreements, complaints, disputes, etc
  • Acts as an ambassador in deliverables as per the legal function objectives within the scope of his/ her role
  • Develops and maintains effective legal and regulatory risk control frameworks and processes in accordance with Air Arabia Group standards and business objectives.
  • Effectively manages the legal risk by providing valid and accurate legal advice and proper guidance on regulatory compliance matters.
  • Analyzes and develops thorough commercial recommendations and due diligence based on the requirements of the department/line manager/subsidiary.
  • Provides supervision to external specialized legal parties hired by the Company such as External Counsels and Law Firms to ensure all legal cases and disputes are being addressed and managed effectively.
  • Supervises the In-house workflow of all litigation formalities and mechanisms; reviews notices, collates/reviews evidences and proofs from different sources to be considered for legal actions.

Qualifications, Experience:

  • 5+ years of experience as a lawyer or legal counsel in a multinational organization or law firm. He/she must have a minimum of 3 years’ experience in IP (Intellectual Property), preferably in Airline industry; experience with low cost airline is considered a plus.
  • UAE/Country experience and knowledge of UAE/Country regulations, litigation and arbitration mechanism is a must.
  • Bachelor degree in Law or equivalent from a recognized university
  • Professional membership of Legal associations -Qualified Lawyer
  • Capable of using technology systems and tools; proficient in Microsoft Office (Advanced Excel and PowerPoint), Internet and Web Search.
  • Excellent business writing and reporting skills.
  • Fluent in English and Arabic Languages.

Do you think you have what it takes to be part of our dynamic and target driven team? If the answer is yes, then please apply on our recruiting partner website by clicking here.


ONLINE TRAVEL AGENCY EXECUTIVE

Hub: Sharjah
Reference No: ABY20- OTA Executive

Apply Now

About the job

Assists in managing and growing the existing OTAs in Air Arabia’s network. To effectively service OTA account relations, communication and development with focus on the retention and expansion of the revenue and market share. Also responsible to source for new API connections and to liaise with the technology team to connect them to company’s platform.

Key Accountabilities:

  • Builds effective relationships with key decision makers within the portfolio of OTA and uses every opportunity to maintain existing accounts and source new ones, as well, to enhance the company’s brand presence on the online portals and websites.
  • Implements and runs a pro-active and effective OTA accounts management process and communication structure to ensure commercial objectives are fully understood and targets are met and exceeded with clients.
  • Identifies new opportunities to connect with API partners across the network and implementing processes to bring them on Air Arabia platform.
  • Co-manages all new API connections by liaising between the Online Agencies and Technology Team to create a smooth process from both ends to bring new partners on the Airline platform.
  • Monitors the technical efficiency of the OTA customers’ online engines to enable their competitiveness and functionality and to supply them with day to day support.
  • Responsible for the channelling of information to and from Online Travel Agents of all accounts across the regions and for their adherence to agreed policies and procedures.
  • Conducts field visits to meet Online Partners, bench-mark analysis to keep abreast with competitors’ position, market conditions, and customer needs affecting market trends.

Qualifications, Experience:

  • 1-2 years of related sales experience, preferably in Aviation/Airline or tourism industry.
  • Bachelor degree in Management or equivalent.
  • Additional qualification in Aviation/IATA/Tourism is a plus.
  • Proficient in Microsoft Office: Word, Excel, Power Point.
  • Good in English Language
  • Valid Driver’s  License in the UAE

Do you think you have what it takes to be part of our dynamic and target driven team? If the answer is yes, then please apply on our recruiting partner website by clicking here.


KEY ACCOUNT EXECUTIVE

Hub: Sharjah
Reference No: ABY20- KAE

Apply Now

About the job

To achieve commercial objectives and targets in the assigned area/territory from different channels: building effective business relationships, enhancing brand visibility and promoting Company’s products and services. Carries marketing campaigns and promotions, and increases the market share in line with set measures and company’s adopted policies and procedures.

Key Accountabilities:

  • Achieves and exceeds the set sales targets in the assigned area/territory; constantly reviews financial data to evaluate performance, identifies shortages, determine root causes, recommends changes to Sales Manager, and implements corrective measures accordingly. 
  • Contributes to maximizing sales by identifying new opportunities to grow sales through different channels such as existing/new travel agencies, GSAs, corporates and online portals in UAE. 
  • Carries field visits to identify key contacts and decision makers in travel agencies; makes appointments and conducts meetings to educate and influence them promote Air Arabia products and services. 
  • Develops/maintains effective business relationships with travel agencies, GSAs, government departments, ministries, tourism companies, as well as individual agents and trade companies, to increase distribution, enhance business and grow sales.  
  • Builds/maintains rapport with stakeholders and key customers in the respective area with an accurate database. 
  • Conducts field visits, bench-mark analysis to keep abreast with competitors’ position, market conditions, and customer needs affecting market trends. 
  • Prepares timely sales performance reports for the Sales Manager to agree on necessary action and ensure required load factors. 
  • Recognizes the unique needs of the assigned territory versus Air Arabia products and services; evaluates flights and fares with Sales Manager/Revenue Management Team, identifies new route opportunities and recommends the same to Area Manager with a proper business case.  

Qualifications, Experience:

  • 1-2 years of related sales experience in UAE, preferably in Aviation/Airline or tourism industry, experience with low cost airline is a plus.
  • Bachelor degree in Management or equivalent.  
  • Additional qualification in Aviation/IATA/Tourism is a plus. 
  • Proficient in computer applications and usage of Microsoft word, Advanced Excel and Power Point skills. 
  • Fluent in English Language, Arabic is a plus. 
  • UAE Driving License is a plus.

Do you think you have what it takes to be part of our dynamic and result oriented team? If the answer is yes, then you may apply for the position by sending us a copy of your updated resume to cv@airarabia.com clearly mentioning in the subject line: ABY20- KAE.


DIGITAL MARKETING EXECUTIVE

Hub: Sharjah
Reference No: ABY19-DME

Apply Now

About the job

To assist in executing the company’s digital/performance marketing activities across the entire network using various channels and tools to optimize revenue and enhance the traffic on the website ensuring investments on media and productivity are in line with agreed budget, set measures and company’s adopted policies and procedures.

Key Accountabilities:

  • Executes/monitors digital marketing campaigns and advertisements for Air Arabia network using various channels such as (Google Ads, Display Ads, SEO, Affiliate Marketing, Retargeting, Videos, searches, social media etc.).
  • Executes timely tactical and brand awareness online campaigns to fulfil the commercial objectives of promoting Air Arabia products and services such as tickets, holidays, ancillaries, etc.
  • Coordinates with E- Business teams on all campaign’s requirements received from all Hubs ensuring consistency and timely execution for both online/offline campaigns.
  • Monitors the day-to-day performance of SEM (Searching Engine Marketing) campaigns; ensuring that business objectives are met.
  • Conducts AB Testing for the advertisements and campaigns to evaluate performance versus budget, set objectives, and KPIs; identifies pitfalls, recommends changes, designs and communicates new approaches as needed. 
  • Generates function related timely reports such as the performance and budget utilization reports for the digital marketing campaigns.  Produces ad-hoc related reports as requested by the management.
  • Proposes and develops new initiatives and plans to increase traffic on website, improve conversion rates, CPA (Cost per Acquisition), and increase online sales and revenue.
  • Coordinates with internal departments (IT, Sales, Finance, etc ) and external parties to ensure successful delivery of agreed projects.
  • Manages the day-to-day relationship with suppliers (Advertising Agencies, Meta-search Engines, OTAs, affiliates, networks, etc.) to ensure smooth running of operations and updated database of clients.
  • Performs any additional duties as directed by the line manager.

Qualifications, Experience:

  • 3+ years of extensive experience executing online or digital/ performance marketing campaigns, preferably in Aviation/ Travel industry.
  • Experience in handling digital/performance marketing channels like Google Ads, FB/IG, Twitter, Snapchat, Display etc.
  • Experience in generating reports with BI like Data studio is a plus
  • Proven skills in analysing data from various analytics tools, identifying pitfalls and recommending cost-effective solutions.
  • Capability to understand market trends and channelling them leading to effective customer care/ revenue solutions.
  • Bachelor’s degree in marketing/ digital or affiliate marketing or equivalent
  • Effective verbal and written communication
  • Fluent in English (Arabic is advantageous)

Do you think you have what it takes to be part of our dynamic and target driven team? If the answer is yes, then please apply on our recruiting partner website by clicking here.


QUALITY ASSURANCE ENGINEER

Hub: Sharjah
Reference No: ABY19-Quality Assurance Engineer

Apply Now

About the job

The purpose of this role is to execute, monitor and follow up on Quality Assurance audit plans and reviews and surveillance as directed by “Quality Assurance Manager”. Follow up on corrective measures in line with Air Arabia quality standards and GCAA/CAA and regulatory bodies’ requirements to ensure compliance with the same across all functions and areas of operation.

Key Accountabilities:

  • Maintains the Quality Assurance System adopted for internal procedures, processes and products audits, surveillance and spot checks in accordance with GCAA/CAA/CARs/IOSA/EASA standards and requirements.
  • Participates in updating and communicating the regulations of GCAA/CAA in the corresponding manuals such as MOE, CAMO, etc. in coordination with corresponding personnel in operations and engineering departments.
  • Reviews the internal quality standards and regulatory requirements on regular basis in accordance with Air Arabia/GCAA approvals; highlights any variances or changes needed to the “Quality Assurance Manager” accordingly.
  • Contributes to the preparation and executing of internal annual audit plan; this includes regular audit checks, new checks, as well as urgent audit reviews; carries out assigned audit plan in accordance with approved checklists.
  • Partners with Stakeholders and “Quality Assurance Manager” to gather necessary historical data, documentation, and feedback to ensure that all established operations and procedures adopted in the Company are satisfactory.
  • Identifies root causes and assists in formulating and monitoring the adherence to comprehensive corrective actions for regulatory audits; records the findings and corrective actions in system for verification, follow up, and database purposes.
  • Assists the “Quality Assurance Manager” in developing and monitoring the adherence to Quality Assurance policies, procedures, and manuals in accordance with Company’s requirements;
  • Performs safety and quality audits and conducts periodic review approvals on Suppliers, Vendors, Subcontractors, Simulator, Ramp and Outstations, this includes but not limited to: MROs, GHAs, Fuel Companies, Cargo, Engines, etc.; raises and follows-up on findings or CAPA in Q-Pulse and with concerned owners.
  • Reviews MDD/ADD/CDL and Reliability reports and ensures comprehensive audit and conformance reports are produced and communicated to regulatory bodies in due time; highlights areas of concern where urgent attention and improvement are needed.
  • Ensures effective liaison with regulatory authorities and other operationally relevant external entities.
  • Maintains and regularly updates necessary records related to Quality Assurance Audits such as personnel authorization files, dispensation files, deviations, and concessions.
  • Supports the Engineering Department with new licenses aiming for continuation of training and enhancing capabilities ensuring the licenses are processed and issued as per regulations.
  • Assists in the aircrafts delivery/redelivery process and Airworthiness Certificates renewal in coordination with “Airworthiness Review Certification Engineer”.

Qualifications, Experience:

  • Bachelor degree in Aircraft Engineering or equivalent; alternately a higher diploma or certificate in the related field from a recognized institution combined with needed experience and exposure, or a Licenced technician with the experience required to fulfil the position requirements.
  • Certificates related to Auditing, Quality Assurance and/or Compliance such as IOSA or ISO – Lead Assessor are highly desirable and some may be treated as conditional for this role.
  • Proficient in Microsoft Office (Advanced Excel and PowerPoint), Internet and Web Search.
  • Excellent command over written and verbal communication skills: reporting, presentations, etc.Fluent in English Language, Arabic Language is a plus.
  • Minimum 5+ years of related working experience in Quality Assurance/Audit in the aviation/airline industry.
  • Extensive exposure to the Civil Aviation Authorities and regulatory bodies’ legal requirements, preferably GCAA and/or EASA/FAA; familiar with regulations pertaining to Licensing, procedures, and manuals.
  • Knowledgeable with working exposure to Commercial /Safety/Internal & External Audit practices.
  • A very good knowledge and exposure on airline Engineering and Flight Operations, standard regulations.
  • Aircrafts technical knowledge and relative exposure to aircrafts maintenance requirements is a plus.
  • Possesses an in-depth knowledge in documentation control systems.

Do you think you have what it takes to be part of our dynamic and result oriented team? If the answer is yes, then you may apply for the position by sending us a copy of your updated resume to cv@airarabia.com clearly mentioning in the subject line: ABY19-Quality Assurance Engineer.


CABIN CREW - UAE


Location: United Arab Emirates

Apply Now

Air Arabia is hiring candidates for Cabin Crew position in UAE.

Ideal Candidate Profile:

  • Professional and passionate about providing excellent customer service
  • Cheerful with positive attitude and good interpersonal skills
  • Ability to work well in a team, create a friendly atmosphere on-board and assist passengers
  • Punctual, resilient, empathetic and adaptable
  • Ability to manage In-flight Sales

In order to apply for Cabin Crew Position, you should meet the following requirements:

  • Age: Between 20 to 26 years
  • Minimum Height: 160 cm (Female), 168 cm (Male)
  • Weight: To be in proportion to Age and Height
  • Language: Must be fluent in Written and Spoken English. Fluency in Arabic/Farsi/Turkish/Urdu/Bengali/Malay/Russian/German language is desirable.
  • Minimum Education: Higher Secondary level. Nursing qualification will be preferred but not essential
  • Prior experience in Customer Service, Hospitality and Cabin Services will be preferred
  • Clear skin with no marks or tattoos that would be visible whilst wearing the cabin crew uniform
  • Medically/ Physically fit to perform Cabin Crew duties
  • Ability to swim with aid of a flotation device

What we can offer you,

  • A stable career at one of the leading Low Cost Airlines
  • Competitive salary and benefits
  • A friendly and Multicultural work environment
  • Career opportunities to enhance your skills and knowledge

Do you think you have what it takes to be part of our dynamic and target driven team? If yes and you fit the above criteria and are looking for an exciting new challenge; then you may apply for the position by submitting your updated Resume, Cabin Crew Declaration Form (download) and Full Length Photograph (Business & Casual Attire) to cabincrewjobs@airarabia.com clearly mentioning the subject line CABIN CREW

* UAE nationals will be given preference over other nationality applicants

CUSTOMER RELATIONS EXECUTIVE

Department: Commercial
Location: UAE
Reference No: ABY19- CRE

Apply Now

About the job

Supports the CRM section day-to-day activities: enquiries, complaints and communication for UAE and other hubs ensuring productivity is in line with set measures and company’s adopted policies and procedures highlighted in the Service Quality Manual.

Key Accountabilities:

  • Handles the complaints received from customers from the different sources including walk-in visits, e-mails, online, telephone calls, etc. ensuring effective handling of cases that reflects and maintains a positive corporate image of Air Arabia’s and protects its interests as well.
  • Resolves disputes, follows up on ticketing complaints, highlights errors, settles discrepancies, issues compensatory flight tickets and refunds money (through cashiers/credit), ensuring cost-effective solutions are taken and positive corporate image is maintained.
  • Manages the customers’ walk-in visits related to obtaining information, complaints or special requests and responds to their inquiries accordingly.
  • Resolves and/or streamlines complaints to respective teams according to nature of complaint and as per adopted policies and procedures ensuring smooth workflow.
  • Conducts necessary investigations to identify problems and analyze relevant information and therefore to assess the validity and eligibility of customers’ complaints.
  • Follows up with customers and concerned parties to ensure complaints are properly addressed and resolved.
  • Manages customers’ requests for waivers, adjustments, revalidation, and/or refund on tickets based on status and causes provided.
  • Maintains the agreed ART (Average Response Time) to customer enquiries and complaints at all times.
  • Provides the CRM with feedback on the customer service performance as needed.

Qualifications, Experience:

  • 3+ years of related working experience in a similar role in customer relations or customer care in any service industry, preferably in aviation; experience with low cost airline is a plus.
  • Bachelor degree/ Diploma in Management or any stream from a recognized university or equivalent.
  • Proficient in Microsoft Office, Internet and Web Search.
  • Fluent in English & Arabic Languages.

Do you think you have what it takes to be part of our dynamic and result oriented team? If the answer is yes, then you may apply for the position by sending us a copy of your updated resume to cv@airarabia.com clearly mentioning in the subject line: ABY19- CRE.


COORDINATOR - CORPORATE COMMUNICATIONS

Department: Commercial
Location: UAE
Reference No: ABY19- CCCOMM

Apply Now

About the job

To assist in managing corporate communications activities and in executing the company’s PR campaigns and media relations, both locally and across the hubs and outstations, by coordinating with press and PR agencies in the different markets. Coordinates the Consumer Product unit and ensures consistency and standardization in delivery. Assists in Sky Time – Air Arabia’s IFE- and Nawras – Air Arabia Inflight Magazine - from end-to-end including suppliers and content as well as monitors all other consumer products and touch points.

Key Accountabilities:

  • Coordinates both internally with departments and hubs and externally with agencies and vendors on activities related to corporate communication, public & Investor relations, press, social media campaigns, events and CSR.
  • Provides necessary support and guidance to ensure all the public relations campaigns are executed according to agreed action plans and budgets both locally and in hubs.
  • Assists in preparing press kits, press releases, fact sheets, crisis management responses, prints, and in publicizing events via media; maintains an updated media contact list.
  • Coordinates the SKYTIME product from end-to-end, i.e. from content sourcing to vendor delivery; negotiates contracts, products offered, prices, and standards and ensures delivery is as per agreed KPIs. 
  • Assists the Head of M&CC in the Consumer Product Management project; coordinates with all hubs on the product delivery to ensure standardization and corporate identity are maintained in all products offered to customers. 
  • Maintains consistency in communication and news generation internally and across the hubs to protect the company’s image. Updates Air Arabia’s portal on the website with all news and events.
  • Coordinates the daily work related to company news the Social Media portfolio in all platforms: Facebook, Twitter, Instagram, YouTube, Blog, etc. Provides necessary administrative support and follow-up on requirements. 
  • Manages, the editing, design and communication of the internal staff on-line newsletter (SNL).  Gathers stories, news, information and updates from the system and from staff directly; edits, proof-reads content, designs the layout and then communicates internally to entire network. 
  • Assists in arranging the investors Annual General Meeting – AGM and in preparing and distributing  invitations to investors, participates in monitoring attendance and in preparing reports and news related. 

Qualifications, Experience:

  • 3+ years of related working experience in a very similar role in the marketing/PR field in any service industry (client/agency), preferably in aviation; experience with low cost airline is a plus. 
  • Bachelor degree in Marketing/Communication or equivalent from a recognized university. 
  • Proficient in Microsoft Office, Internet and Web Search  
  • Knowledge in Adobe Photoshop & 3D animation is a plus.  
  • Fluent in English & Arabic Languages (French is a plus). 

Do you think you have what it takes to be part of our dynamic and target driven team? If the answer is yes, then please apply on our recruiting partner website by clicking here.


CAPTAIN - A320 TYPE RATED FOR AIR ARABIA - UAE


HUB: UAE
Reference No: ABY19-A320 Captain

Apply Now

About the job

Air Arabia is looking to hire experienced A320 type rated Captains for our Operations based out of UAE.

The following are the planned assessments schedule for the next few months:

3rd, 10th, 31st March 2020

Download the application from.

Qualifications, Experience & Skills:

A320 Rated applicants

  • Valid ICAO / ATPL License with A320 Type Rating
  • Valid ICAO / Medical
  • Current on A320 within last 6 months
  • 800 hours as PIC on A320 type
  • 2000 hours as PIC on Multi-crew Jet aircraft
  • 5000 hours total flying time
  • English Language Proficiency (ELP) - Minimum Level 4
  • TRE / TRI experience on A320 preferable

Shortlisted candidates will be invited for two-day assessment consisting of technical quiz, group discussion, psychometric testing, personal interview followed by Simulator assessment the next day. The following are the planned assessments schedule for the next few months:

  • 11th, 18th & 25th February 2020
Location of the Interview: Air Arabia Head Office, Sharjah, United Arab Emirates

Do you think you have what it takes to be part of our dynamic and target driven team? If the answer is yes, then you may apply for the position by sending us a copy of your updated resume + application form & supporting documents to pilotjobs@airarabia.com clearly mentioning in the subject line: ABY19-A320 Captain


CALL CENTER AGENT - INBOUND

Location: Cairo
Reference No: ABY19- CCAI-Egypt

Apply Now

About the job

To support the Contact Center section across the entire network by handling customers’ inbound calls and providing information on the various products and services; processing flight and holidays reservations, modifications and cancellations; promoting other ancillaries and services to maximize sales and enhance customers’ experience ensuring productivity is in line with set measures and company’s adopted policies and procedures.

Key Accountabilities:

  • Handles customers’ enquiries, requests and complaints in a positive effective manner whilst ensuring company’s branding and corporate image are reflected in a positive manner and as per approved quality standards.
  • Responds to customers’ incoming calls pertaining to all kinds of enquiries, requests, and complaints timely and accurately to reflect a positive image of the company.
  • Provides accurate information about the company’s products and services; processes travel bookings, modifications and cancellations on reservations.
  • Handles customers’ complaints of different nature, identifies and prioritizes problems according to complexity, and provides immediate solutions accordingly.
  • As needed, escalates complaints to concerned parties in Contact Center or any other division and follows up on action taken.
  • Promotes the company’s products and services through cross-selling such as ancillaries, holidays packages, loyalty programs, etc. ensuring monthly targets are met thus increasing the revenue and sales.
  • Converts lead calls to Contact Center sales agents and field sales agents as needed and follows up with customers to ensure enquiries been responded to effectively.

Qualifications, Experience:

  • High School/Diploma or equivalent.
  • Capable of using technology systems and tools such as Microsoft Office.
  • Good in English & Arabic Languages
  • No hearing or articulatory problems.

Do you think you have what it takes to be part of our dynamic and result oriented team? If the answer is yes, then you may apply for the position by sending us a copy of your updated resume to cv@airarabia.com clearly mentioning in the subject line: ABY19- CCAI-Egypt.


FLIGHT DISPATCHER - UAE


HUB: Sharjah
Reference No: ABY19-Flight Dispatcher

Apply Now

About the job

To generate timely, effective and safe operational flight plans and pre-flight briefings for scheduled and non-scheduled flights throughout the Company’s network in compliance with Air Arabia policies and procedures, and GCAA/CAA regulations. Supports the Company’s’ operational control and dispatch reliability by efficiently responding to irregular and emergency requirements taking into account safety, efficiency and customer satisfaction.

Key Accountabilities:

  • Generates flight plans, pre-flight briefings, and amendments for scheduled, non-scheduled, training, and test flights, taking into consideration business requirements and regulatory conditions in the respective destinations, safety, efficiency as well as customer satisfaction.
  • Monitors the performance and trends of the flights through the system based on different criteria and conditions.
  • Analyses available data to identify cost, weather, curfew, and accordingly recommend to Operations
  • Controller the most cost effective routes and plan accordingly.
  • Conducts regular analysis on operational and meteorological conditions to recommend the safest and most efficient minimum fuel requirement for the assigned flights, as well as the associated limitations on operational capabilities such as weather, NOTAMs, NAV Facilities, Air Traffic Control, Air Traffic Flow, MEL requirements, etc.
  • Provides to management detailed summary on fuel consumption, flight plans, flight watch, test and training flights for the ETOPs.
  • When requested, provides the Captain-in-command with a thorough flight crew briefing, covering all significant information, which may affect his/her flight.
  • Transmits to ICAO all Flight Plan requirements directly or through Air Arabia approved handling agent in the country of operation.
  • Coordinates with Operations Controller/Chief Pilot/Head of Flight Operations and Captains in Command to manage irregular operations and disruptions, delays, cancellations, and rotations in an effective manner whilst initiating alternative plans in line with business interests and needs.
  • Employs all possible tools and channels, during emergencies, to convey necessary safety related information to the Captains in Command to ensure safe conduct of the flights, and initiates procedures prescribed in the Operations Manual whilst ensuring abidance by GCAA/CAA and Air Traffic Procedures.
  • Deputizes the Operations Controller in assessing accidents/incidents and in initiating the Emergency Response Accident/ Incident Notification Procedures as well as the corporate notification process.
  • Ensures all LIDO Flight Planning data maintenance related functions are carried out so that all OFP’s are produced in consideration to all applicable regulatory, AIP requirements.
  • Monitors the flight plans on daily basis ensuring necessary data maintenance is properly carried and Flight Plans are produced in line with applicable regulations.
  • Liaises with LIDO on any flight plans related issues, to implement remedial actions immediately.
  • Ensures smooth workflow between shifts by carrying proper handover/takeover pre and post flights.
  • Stays updated with changes to Company’s manuals, Aircraft Manufacturer’s publications, State’s or other regulatory bodies’ publications

Qualifications:

  • Bachelor’s degree in Science/Math/Aeronautical Engineering/ Industrial Engineering/ Management or equivalent from a recognized university is highly desirable for this role.
  • A higher diploma in a related field (aviation, aeronautical engineering) is acceptable if combined with necessary working experience and a track of record.
  • Possess a valid “Flight Dispatcher Certificate of License” issued form an approved institute or organization preferably GCAA; alternately, successful completion of “Flight Dispatch” initial course or equivalent.
  • Basic Airport, security procedures and regulations training is an advantage.
  • Microsoft Office (Advanced Excel), Internet, Web Search
  • Excellent in written and verbal communication skills, Technical reports writing, presentations, etc.
  • Fluent in English Language.

Work Experience:

  • 3+ years of experience in a comparable airlines company in the operations department as an approved or licensed “Flight Dispatcher”; experience with low cost airline is preferred.
  • Comprehensive knowledge and working experience with Civil Aviation Authorities and regulatory bodies, preferably GCAA; familiar with rules and regulations of CAR, FAR, JAR, and IOSA pertaining to Flight Operations and working procedures.
  • Exposure to Quality Assurance/ Safety/ Security/ Audit procedures and practices related to and affecting Flight Operations

Do you think you have what it takes to be part of our dynamic and result oriented team? If the answer is yes, then you may apply for the position by sending us a copy of your updated resume to cv@airarabia.com clearly mentioning in the subject line: ABY19-Flight Dispatcher.

* UAE nationals will be given preference over other nationality applicants


SERVICE QUALITY OFFICER - COMMERCIAL


HUB: Sharjah
Reference No: ABY19-SQO

Apply Now

About the job

 Assists in developing, implementing and monitoring the quality performance measures for the contact center team ensuring continuous improvement in service delivery in line with Standard Quality Manual and adopted policies and procedures. Maximizes qualitative productivity, identifies gaps and recommends solutions that serve to enhance customers’ experience and increase sales.

Key Accountabilities:

  • Assists in conducting market researches, benchmark, calibration sessions and surveys to identify/implement trends and best practices in service quality management; sets the quality standards based on best practices and business needs to enhance the process flow and working environment.
  • Contributes in developing, implementing, and enforcing the Service Quality Assurance Manual that covers policies and operating procedures for the Contact Center activities.
  • Provides assistance in suggesting, introducing and supervising enhancements to the Quality Assurance processes and procedures to achieve high quality in productivity that leads to enhancing customers’ experience and increasing sales.
  • Supports the Supervisor in guiding, supporting and monitoring the contact center Inbound/Outbound teams’ performance in line with adopted quality standards ensuring policies and procedures are met and adhered to.
  • Assists in Identifying areas for improvement; recommends development plans and training courses to the management and HR.
  • Executes and updates standard replies and scripts to queries received from customers by phone, email, and website ensuring adherence to telephone courtesy and etiquettes as well as appropriate “call holding/waiting” procedures are being followed by the Call Center Agents.
  • Conducts calibration sessions, capability measurement sessions, grievance and appealing sessions, participates in disciplinary and conduct sessions as needed.
  • Performs various types of auditing on telephone calls (recording, live, buddy-buddy and mystery calls) in addition to evaluations of e-mails, social media, live chat, etc. to evaluate the quality performance of the contact center teams and provide feedback to corresponding supervisor/manager. Interacts with customers as necessary to obtain feedback.
  • Participates in analysis on individual/team’s performance assessments to highlight pitfalls and identify gaps recommending best approaches and methodologies to be adopted for bridging those gaps.

Qualifications & Experience:

  • 2+ years of related working experience in similar role in service quality/quality assurance in any service industry, preferably in aviation; experience with low cost airline is a plus.
  • Bachelor degree in Management/Audit or equivalent from a recognized university.
  • Quality Assurance/ISO Lead Assessor certificate is a plus.
  • Capable of using technology systems and tools; proficient in Microsoft Office.
  • Fluent in English & Arabic Languages; (Non-Arabic speakers to be considered based on Line Manager’s approval only).

Do you think you have what it takes to be part of our dynamic and result oriented team? If the answer is yes, then you may apply for the position by sending us a copy of your updated resume to cv@airarabia.com clearly mentioning in the subject line: ABY19-SQO.


CALL CENTER AGENT TEMPORARY POSITION (BILINGUAL SPEAKERS - ARABIC & ENGLISH ESSENTIAL WITH VALID UAE RESIDENCE)


HUB: Sharjah
Reference No: ABY19- CCAOJT

Apply Now

About the job

 To support the Contact Center section across the entire network by handling customers’ inbound calls and providing information on the various products and services; processing flight and holidays reservations, modifications and cancellations; promoting other ancillaries and services to maximize sales and enhance customers’ experience ensuring productivity is in line with set measures and company’s adopted policies and procedures.

Key responsibilities:

Full Day Shift:

  • 9 working hours per day (including 1 hour break)
  • Applicant needs to commit to a minimum of 20 shifts per month as rostered by the Supervisor.

Remuneration:

  • Agent will be paid AED 180 per full day shift if they achieve a sales target of AED 20,000 per shift (100% of target).
  • Payment is done at the end of the month based on achievements vs the target.
  • Agent will be paid: AED 180 x number of shifts x Actual sales / Target sales.

Terms & Conditions:

  • If the agent works 20 shifts per month and achieves AED 440,000 sales (110 % of the target).
    a. The remuneration will be: AED 180 x 20 x 110% = AED 3,960
  • If the agent works 22 shifts per month and achieves AED 396,000 sales (90% of the target).
    b. The remuneration will be: AED 180 x 20 x 90% = AED 3,240

Notes:

  • An agent can earn up to AED 5,000 per month.
  • Full day shift agents is eligible for daily/ weekly cash incentives (additional) as applied in the call center.
  • There will be no pro-rata payment if the trainee commits to a minimum of 20 shifts per month as rostered by the Supervisor in order to be eligible to the stipend.
  • A fixed allowance of Aed.1000/-month for the one who attend the 20 shifts.


Do you think you have what it takes to be part of our dynamic and result oriented team? If the answer is yes, then you may apply for the position by sending us a copy of your updated resume to cv@airarabia.com clearly mentioning in the subject line: ABY19- CCAOJT.


SALES MANAGER - KSA


HUB: Sharjah
Reference No: ABY18- SM- Sales Manager

Apply Now

About the job

Air Arabia is looking for enthusiastic customer-orientated Saudi Nationals to join its commercial sales team in KSA and take part of its “Success Journey”.

As “Sales Manager”, you are expected to drive the overall sales targets of your team to achieve and continuously maximize the assigned area’s revenue and its overall market share growth.

You shall interact with potential clients, build effective business relationships, enhance the company’s brand visibility, promote and stimulate interest in Air Arabia products and services to successfully achieve the company’s commercial objectives.

The ideal candidate is a target achiever and a “motivator” who can provide advice and guide others on the best solution for clients’ requirements to increase the market share of the company.

Key responsibilities:

  • Drives Business by leading the GSA sales team in the assigned geographical area/territory to identify new opportunities, new travel agencies and markets, and to grow sales and revenue based on market needs and conditions measured to Air Arabia products and services.
  • Translates input received from sales teams into recommendations to base on cost/benefit analysis.
  • Drives/supports sales target scales, objectives and performance parameters of the sales team in the assigned geographical area/territory.
  • Constantly reviews financial data to evaluate performance, identify shortages, determine root causes, recommend changes and implement corrective measures accordingly.
  • Recognizes the unique needs of the assigned territory versus Air Arabia products and services; evaluates flights and fares with Revenue Management Team, identifies new route opportunities and recommends the same to management with a proper business case.
  • Oversees the relationships with travel agencies, GSAs, government departments, ministries, tourism companies, as well as trade companies, to increase distribution, enhance business and grow sales.
  • Conducts field visits, bench-mark studies and market analysis to stay abreast with competitors’ position, market conditions, and customer needs affecting market trends; takes necessary action to ensure required load factors.
  • Generates function-related performance reports regularly.

Qualifications & Experience:

  • 5 + years of sales experience in a professional environment, preferably in Aviation/Airline/tourism or hospitality industry, out of which 1 year at least in a “Sales Management” position.
  • Experience with low cost airline is considered an advantage.
  • Previous client facing experience and strong people skills are essential.
  • Bachelor degree in Sales, Marketing, Management, Commerce or equivalent.
  • Additional qualification in Aviation/IATA/Tourism is a plus.
  • Proficient in computer applications and usage of Microsoft word, Excel, Power Point.
  • Excellent communication skills in Arabic and English is essential

Do you think you have what it takes to be part of our dynamic and result oriented team? If the answer is yes, then you may apply for the position by sending us a copy of your updated resume to cv@airarabia.com clearly mentioning in the subject line: ABY18- SM- Sales Manager


ON JOB TRAINEE - FLIGHT DISPATCH


HUB: Sharjah
Reference No: ABY17-OJT-DIS

Apply Now

About the job

This On Job Training gives an opportunity to get hands on experience on working in the flight dispatch department of Middle East and North Africa's first and largest Low Cost Carrier.

Key responsibilities:

  • Performing the pre-flight duties as the cabin crew prepare for the flight.
  • Providing the pilot with the advised route for an individual flight.
  • Assessing weather reports and informing the pilot of any hazards.
  • Reviewing aircraft weight, fuel loads and cargo loads.
  • General duties to ensure the aircraft is safe and ready to fly.
  • Reporting to air traffic control and airport staff about departure times, and after departure, providing reports on aircraft status and predicted arrival times.

Qualifications & Experience:

  • Hold a high school graduation or higher education certificate.
  • Should have completed GCAA certified dispatcher course or in possession of a valid dispatcher license from accepted authority.
  • Acceptable English communication skills and the ability to work in a team.
  • Willingness to work in shifts for the entire period of 90 days of training
  • Sound knowledge of MS office & MS windows
  • Sound knowledge of mathematics and physics.

Period of Training:

  • 90 days (Full Time)

Visa Requirement:

  • Should be on a UAE resident visa or a UAE employment visa (with a valid no objection certificate from employer)

OJT Training Fee:

  • The selected trainee candidate will be required to pay an OJT training fee of AED 2,000.

Do you think you have what it takes to be part of our dynamic and target driven team? If the answer is yes, then you may apply for the position by sending us a copy of your updated resume to cv@airarabia.com clearly mentioning in the subject line: ABY17- OJT-DIS

* UAE nationals will be given preference over other nationality applicants


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Disclaimer:

Air Arabia is aware that fraudulent recruitment activity using Air Arabia's brand name and identity may be happening as we have been informed of e-mails, letters, SMSes or WhatsApp messages, claiming to be offers of employment from Air Arabia.

Air Arabia does not send emails, letters or other messages requesting your bank account details and has never charged application fees from any candidates in order to process documents at any stag e of the recruitment process. Air Arabia will also never refer you to a third party to process applications or visas. Please note that Air Arabia advises anyone with concerns in regards to the genuineness of any 'Overseas Recruitment drive' or a 'Letter of Employment' to immediately contact the local authorities and any Air Arabia office.

Any communication from Air Arabia will come from an @airarabia.com domain only.