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Frequently asked Questions

Name change

Can I change the passenger’s name for my on hold booking?

Yes, we offer free name change if the reservation is still on hold and has not been paid for.

 

Can I change the passenger’s name for my paid booking?

Yes, if the payment is done through cash or credit/debit card we offer name change maximum 24 hours prior to the scheduled time of departure for paid bookings. Name change charges as well as any fare difference will be applicable. 

Name change charges are:

  • For flights on Air Arabia Sharjah & Air Arabia Abu Dhabi: AED 350.00 per person.

  • For flights on Air Arabia Egypt: EGP 900 per person per sector.

  • For flights on Air Arabia Maroc: Name change facility is not applicable.

*Name change option is not permitted for bookings paid using previous credit/credit vouchers.

 

I have entered the passenger’s name with the wrong spelling, how can I correct it? 

 

We request you to Submit Request and attach the passenger’s passport copy. Alternatively, you can contact us on Whatsapp support number +971 600 508001, Live chat, or call our contact center

 

My last name is changed after marriage, how can I change that? 

Please send us supporting documents by Submit Request and attach the passenger’s passport copy. Alternatively, you can contact us on Whatsapp support number +971 600 508001, Live chat, or call our contact center