Air Arabia is committed to ensuring digital accessibility for all our customers, including people with disabilities. Our website and mobile applications are partially compliant with the European Accessibility Act (EAA) and requirements of EN 301 549 and the Web Content Accessibility Guidelines WCAG 2.1, Level AA.
Measures to Support Accessibility
To ensure accessibility, we have taken the following steps:
- Integrated accessibility as part of our design and development processes.
- We conduct regular audits to find gaps and are working to fill the gaps.
Conformance Status
Air Arabia's digital platforms are partially compliant with WCAG 2.1 Level AA. This means that we are working to make most content meeting accessibility standards, but some areas may still require improvement.
Known Accessibility Limitations
We are aware of the following areas where improvements are needed:
- Missing focus indicator on some elements.
- Some dynamic elements may not be fully readable by screen readers.
- Interactive maps and 3rd-party content (e.g., payment gateways) may not yet meet full accessibility criteria.
- Some images are missing alt text.
We are actively working to address these issues.
Feedback and Support
If you experience any difficulty accessing any part of our website or app, or require information in an alternative format, please contact us:
Email: contactus@airarabia.com
Phone: Contact Centre
We aim to respond to accessibility queries as soon as possible and, in any event, within six (6) weeks.
If you are not satisfied with our response, you may contact the relevant accessibility enforcement body in your EU country. Member States' bodies in charge of monitoring the Web Accessibility Directive | Shaping Europe's digital future.
Ongoing Commitment
This statement was created on 18-07-2025 and last updated on 18-07-2025.
We view accessibility as an ongoing process and are committed to continual improvement.
Updates to this statement will be posted on this page.