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Special Medical Assistance

Travelling can be a bit daunting if you have a medical condition or are pregnant but in most cases you don't need to do anything different. You may need to take some precautions and the below information will help you understand what you need to do.

Travel insurance

We recommend to buy a suitable travel insurance as medical charges and repatriation costs can be very expensive depending on the country you're visiting.

Travelling with a medical escort

Sometimes, even if your medical condition is serious, you can still travel but it must be with a medical escort. We recommend you book this through a recognized medical assistance company who specialize in this type of service.

Principles concerning the provision of first aid and medical care on board aircraft

  • The emergency medical kit and other medical equipment is provided in order to respond to an unplanned medical emergency (not for medical needs that can be anticipated pre-flight, i.e. passengers with known medical conditions should bring their own medical supplies in their carry-on luggage and not rely on aircraft emergency equipment).
  • It is the responsibility of the passenger to notify the airline in a timely manner, before flight, if he/she has a serious medical condition.
  • Relatively few major medical events occur in-flight, bearing in mind the large number of passengers carried.
  • It is not feasible to provide on a commercial airliner the equivalent of a ground-based medical care facility.
  • Cabin crew are trained in first aid and understand the aviation environment. They have sufficient knowledge of emergency equipment to support a volunteer medical professional.
  • Medical equipment carried on board must be justified in terms of cost/benefit, in the same way a health authority must decide what equipment or drugs it can afford.
  • With adequate pre-flight preparation even those with serious medical conditions can fly safely.
  • Increased use of a medical “clearance to fly” (SOME process) by the treating physician would probably prevent many in-flight medical events that currently occur.

Medical clearance - am I fit to fly?

For some medical conditions you need to get medical clearance before you can fly, for example:

  • Recent illness, hospitalization, injury or surgery
  • Existing unstable medical condition
  • Need for additional oxygen or use of medical equipment on board
  • Travelling for medical reasons or treatment

How to get medical clearance

Please visit and fill out your personal and basic medical information. This will send an automated email to your doctor with a link to provide more detailed information about yourself. All this information, from you and your doctor, will route to our Passenger Medical Clearance Unit who will be able to advise if you're fit to fly.

We assess your fitness based on internationally accepted criteria by the World Health Organisation so we can be sure you have a safe and comfortable flight. In some cases we may need additional information, or ask you to travel with a medical escort or supplementary oxygen.