Air Arabia » Travel Secure Policy

Travel Secure by Air Arabia is a travel insurance policy exclusively designed to protect you and your fellow passengers while traveling to or within any of the destinations of Air Arabia .

In order to secure your trip, sign up for Travel Secure by Air Arabia .

Simply book your tickets on www.airarabia.com and travel with peace of mind.

Product Description
Policy Wordings
FAQ's
Assistance
Claims
My Policy

Product Description

Disclaimer

This insurance is introduced to you by Air Arabia

Air Arabia assumes no responsibility for the issuance of any claims made through your Travel Secure policy. The information and descriptions contained on this website are not necessarily intended to be complete descriptions of all terms, exclusions and conditions applicable to the products and services, but are provided solely for general informational purposes; please refer to the actual policy wording. The policy will contain reductions, limitations, exclusions and termination provisions and not all coverages will be available in every country. Certain names, words, titles, phrases, logos, icons, graphics or designs on this website may constitute trade names, registered or unregistered trade-marks (“Trade-marks”) of AIG and used under license by AIG.

All information in this website is protected under copyright legislation.

When travelling for leisure or business, unforeseen circumstances may force you to cancel your trip, seek accidental medical emergency treatment or return home early.

Travel Secure by Air Arabia has been designed to protect you while traveling to or within any of the destinations of Air Arabia .

The product benets with maximum coverage (all amounts in US Dollars) is shown below:

Benefits	Maximum Coverage (USD)
Benefits	Passengers between 2 - 64 years	Passengers between 64 - 74 years	Passengers over 74 years
Trip Cancellation	Up to original cost of flight	Up to original cost of flight (Excess - 20% of ticket cost)	Up to original cost of flight (Excess - 20% of ticket cost)
Trip Interruption / Curtailment	Up to original cost of flight	Up to original cost of flight (Excess - 20% of ticket cost)	Up to original cost of flight (Excess - 20% of ticket cost)
24-hr PA	20,000	No PTD* cover however covers Paraplegia / Quadriplegia	No PTD* cover however covers Paraplegia / Quadriplegia
Accidental & Sickness (A &S) Medical Reimbursement	50,000	30,000 (Excess - USD 250)	20,000 (Excess - USD 250)
Evacuation and Repatriation	Included in A & S	Included in A & S	Included in A & S
Baggage, Personal Effects & Travel Documents Loss	Up to 1000	Up to 1000	Up to 1000
Single item Limit	100	100	100
Valuable Limit	300	300	300
Baggage Delay	200	200	200
Trip Delay	50	50	50
Missed Departure	200	200	200

* PTD – Permanent Total Disablement

*AIG Travel Assist is a member company of the American International Group Inc. and provides certain non underwriting services such as claims handling and policyholder assistance to other member companies of the American International Group Inc.

**The company issuing the insurance policy may vary from country by country, for full details of the issuing insurance company please refer to your insurance certificate

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Policy Wordings

The full terms and conditions for the Travel Secure travel protection are available through the links below. You may download and print for your reference and record.

The les are in PDF Format. Adobe Acrobat is required to view them.

Download the policy wording by clicking, the name of the country of your residence

UAE	Kuwait	Bahrain	Oman	Lebanon
Egypt	Saudi Arabia	Qatar	Armenia	India
Pakistan	Nepal	Sri Lanka	Bangladesh	Turkey
Kazakhstan	Jordan	Syria	Yemen

If you have any queries please refer to our FAQs page

* AIG Travel Assist is a member company of the American International Group Inc. and provides certain non underwriting services such as claims handling and policyholder assistance.

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FAQ's

1. What is Travel Secure by Air Arabia ?
Travel Secure is a travel insurance program that is oered by Air Arabia to its customers booking online on www.airarabia.com. It is a policy underwritten by the insurance company and issued by the country of origin of travel.

2. How do I purchase Travel Secure from Air Arabia ?
You can purchase Travel Secure while booking your ights on www.airarabia.com

3. Who can purchase Travel Secure from Air Arabia ?
Any Air Arabia passenger over 2 years of age can purchase Travel Secure while booking their ights. The passenger has to be a valid and legal resident of the country where he/ she is ying from.

4. Does Travel Secure from Air Arabia enforce an age limit?
No, there is no age limit for purchase of travel insurance. Any person over the age of 2 years can purchase Travel Secure travel insurance. For passengers above 64 years certain excesses apply. For details click here or refer to the product details and description.

5. How do I purchase Travel Secure for my infant?
Currently the Travel Secure for Air Arabia passengers is not oered to infants below 2 years traveling on the airline.

6. What is the coverage period for my Travel Secure travel insurance?
Travel Secure covers you for the duration of your trip or to a maximum of 15, 30, 45, 60 or 90 days from the date of travel based on the travel dates provided.

7. Am I still covered by Travel Secure if I catch a connecting flight to a different destination?
Under Travel Secure, air travel coverage is only limited to Air Arabia ights and Air Arabia destinations.

PROCEDURES

8. What do I do if I encounter an accident abroad?
For 24-hr emergency assistance, please contact one of the following numbers/email addresses based on your location:

Emergency Assistance in all countries: +44 1273 400872, Email: travelassist@aig.com

Emergency Assistance in India only: +911-11-41898858, Email: airarabia.tata-aig@internationalsos.com

It is important that you call these numbers, provided by AIG, as detailed in your policy before taking any action.
For any outpatient treatment, please retain all original receipts and claim them on your return to your country of residence. For further details please refer to the Claims Procedure document & the Claims Form by clicking this link here

9. Can I cancel my Travel Secure?
All Travel Secure insurance purchased from www.airarabia.com is non-cancellable.

10. Is Travel Secure premium refundable?
No, as the Travel Secure travel insurance is not cancelable the premium is non-refundable.

11. Can I amend my Travel Secure policy?
Yes, the Travel Secure policy can be modied/amended in special cases, but such change can only be made prior to the departure of the rst part of the journey.

12. What happens to my Travel Secure if Air Arabia reschedules my Return Flight to a later date?
Your Travel Secure is automatically extended up to a maximum of 3 days if your Return Flight is rescheduled by Air Arabia to a later date.

13. Do I have to carry a copy of my Certificate of Insurance with me when traveling?
No, you don't need to carry a copy of your Certificate of Insurance. All you need is your Certificate Number, which will be available to you from the email you will receive after purchasing the plan and the 24-hr Emergency Assistance phone numbers

14. What do I do if I did not receive or lost my Certificate of Insurance?
In an event that you have not received the insurance certificate via email you can re-print or view the policy by clicking on the policy reprint section under Air Arabia travel insurance pages or by clicking here

15. Where can I get the full terms and condition of my Travel Secure?
The Full Terms and Condition of your Travel Secure is available in our Terms and Conditions section of Travel Secure.

16. What kind of benefits do I get with Travel Secure?
For more detailed information about the benets available, please visit our Product Description and Terms and Conditions sections.

17. When does my Travel Secure coverage begin?
For Comprehensive return trip Plans, coverage begins when you purchase the insurance policy.

18. How will my outpatient medical expenses be paid under Travel Secure?
You will be reimbursed for medical expenses incurred as a result of a covered sickness & accident as detailed in the terms and conditions.

19. If I require treatment for an illness during my trip, can I claim for medical/hospital and other related expenses?
Yes Travel Secure covers emergency sickness medical expenses. This can be claimed as detailed in the claims procedure for covered sickness.

20. Does Travel Secure cover sports and other similar activities?
No, currently Travel Secure does not cover sports and similar activities. For more details, please refer to the detailed terms & Condition of coverage.

21. Can I cancel my trip for any reason and get all my money back through my Trip Cancellation Benefit?
The Trip Cancellation Benet is only applicable for insurable reasons indicated in the detailed Terms & Condition of coverage section. Covered reasons include, but are not limited to, unforeseen emergencies such as illness, injury or death involving you, your travel companion and/or an immediate family member. Pre-existing Conditions are not covered.

22. Can I buy Travel Secure if I have a pre-existing condition?
Yes. However, Travel Secure has exclusions on pre-existing conditions as detailed in the Terms & Conditions of coverage section.

"Pre-existing Condition" refers to injury, sickness, disease, illness or other medical conditions that you knew about before you purchased Travel Secure.

23. Does my Baggage & Personal Effects Benefit cover theft?
Yes, Travel Secure covers theft (and damage due to attempted theft) as long as it occurs during your scheduled ight with Air Arabia .

CLAIMS

24. How do I file a claim?
In the event of an insurance claim, you can download a copy of our Claim Form which is available in customer support section of Travel Secure by Air Arabia here. After completing, please fax or post it to the contact information indicated in the document.

25. How long is the claim processing time?
Claims will be processed within 14 days after you have submitted all required documentation.

26. What is the time limit for filing a claim?
All claims must be submitted within 30 days of your Policy End Date.

27. What do I do if I disagree with the claims decision made?
Travel Secure from Air Arabia will advise you in writing of your right to appeal the claim decision and of the procedures for ling an appeal with the local insurance company.

28. Can I contact AIG Travel Claims if I wish to amend or cancel my travel itinerary?
No. AIG Travel Claims will only assist in ling your claim if you have cancelled or cut short your trip.

29. Can I file a claim if Air Arabia has cancelled my flight?
No. Travel Secure does not cover a claim if the airline cancels the fight.

*AIG Travel Assist is a member company of the American International Group Inc. and provides certain non underwriting services such as claims handling and policyholder assistance.

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Assistance

AIG Assistance

For general assistance you may call AIG Travel Assist*
Telephone: +44 (0)1273 400872
Or email to: travelassist@aig.com

For general inquiries regarding claims you may call AIG Travel Assist*
Telephone: +44 1273 400658
Or email to: travelassistclaims@aig.com

Arabic speaking passengers can contact the AIG Middle East oce for any claims inquiries:
Contact Person: Ahmed Lotfy
Telephone: +9714 2143347
Or email to: ahmed.lotfy@aig.com

For 24-hr emergency assistance, please contact one of the following numbers / email addresses:
All countries (except India): +44 1273 400872, Email: travelassist@aig.com
India only: +911-11-41898858, Email: airarabia.tata-aig@internationalsos.com

It is important that you call these numbers before taking any action.

India
Claims Inquiries for passengers travelling from India:
TATA AIG General Insurance Company Ltd.
Telephone: +91 22 66933820
Or email to: claims.general@tata-aig.com

Kazakhstan
Claims Inquiries for passengers travelling from Kazakhstan:
Telephone: +7 727 2599322
Or email to: claims.kazakhstan@aig.com

*AIG Travel Assist is a member company of the American International Group Inc. and provides certain non underwriting services such as claims handling and policyholder assistance.

**The company issuing the insurance policy may vary from country by country, for full details of the issuing insurance company please refer to your insurance certicate

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Claims

In the event of an insurance claim, you can go through the guidelines and document requirement mentioned in the Claims document table shown below

Please contact AIG Travel Claims at PO BOX 60108, London, SW20 8US, UK.
Contact Number: +44 1273 400658 Email: travelassistclaims@aig.com to register your claim. Please note: AIG Travel Claims is available from Monday to Friday, from 08:00 to 17:00 GMT.

India
If your policy is issued from India, please contact TATA AIG General Insurance Company Ltd, Ahura Centre, 4th Floor, 82, Mahakali Caves Road, Andheri (East), Mumbai, India – 400093. Contact Number: +91 22 66933820, Email: claims.general@tata-aig.com. Please note: Claims department is available 24 hours a day.

Kazakhstan
If your policy is issued from Kazakhstan, please contact AIG Kazakhstan Insurance Company, 5, Al-Farabi Avenue; oce 202, 2nd oor; Block 2A, Business Centre; Almaty; 49100; Kazakhstan.
Contact Number: +7 727 2599322, Email: claims.kazakhstan@aig.com Please note: Claims department is available from Monday to Friday, from 09:00 to 17:00 Local time.

For all the countries please note:
• Failure to call this number in respect of Accident Medical Benet shall invalidate your claim, if any.
• Failure to intimate the claims within 30 days from the date of loss shall invalidate your claims, if any
• For complete details of the coverage please refer to the Policy Terms & Conditions (Wordings)
• Additional documents / relevant information may be requested as relevant

Type of Claim	Documents Required
Canceling and Cutting short your trip	Insurance policy schedule/certifcate of insurance/tour operators booking invoice showing payment of your insurance premium. Original evidence to substantiate travel e.g. booking invoice, travel itinerary, tickets, Insurance Certificate / Document. All unused and used travel tickets, itineraries etc If curtailment is due to the medical condition, including death, of someone with whom you have booked to travel or a Relative or friend living abroad with whom You plan to stay please have the attached medical certificate completed by the usual medical practitioner of the individual whose condition has caused the submission of this claim. If curtailment was due to an injury or illness sufered by an individual appearing on the certificate of insurance and who traveled on the holiday, please provide the written confrmation of the physician who treated the individual in resort that curtailment was medically necessary. If curtailment is due to a death we require a certified copy of the death certificate. In addition if the deceased was insured under the certificate upon which this claim is being submitted we require a copy of the Grant of Probate/Letters of Administration issued in respect of the deceased's estate. If this claim is being submitted as a result of an injury please provide a full description of the incident leading to the injury, if a third party was involved please provide their details and those of their insurer if available. If curtailment is for a reason other than those detailed in points 3 and 4 please forward independent written evidence of the incident or circumstances that have resulted in the submission of the claim. The original holiday cancellation invoice. If your booking was fight only you may not be able to obtain this document, if this is the case please provide a written statement to this efect from the travel agent. If cancellation is due to redundancy we require a letter from your former employer which confrms that you have been made redundant and are due to receive a payment under current Redundancy Payment Legislation, the position you held and your length of service. If cancellation is on medical grounds, including death, the attached medical certificate(s) must be completed by the usual medical practitioner of the individual whose condition has led to the submission of the claim.
Travel Delay	Copy of your ticket showing the original itinerary. Copy of boarding pass of planned travel. A dated o_cial con_rmation letter from the Airlines stating the reason for delay and duration of delay.
Medical and other expenses & Personal Accident	Original prescriptions and invoices. Any medical report and/or information given on the site of the medical emergency. Passport copies showing the exit & entry dates.
Missed departure	Copy of your ticket showing the original itinerary. Con_rmation of the reason for the delay and how long it lasts from the appropriate authority.
Personal belongings and baggage	Copy of your ticket showing the itinerary. Copy of Baggage Tags. PIR + A dated o_cial con_rmation letter from the Airlines that the baggage is loss or delayed (duration of delay).
Passport and travel documents	Invoices for the cost of replacing Your passport, travel tickets, Green Cards and admission tickets prepaid before Your departure.

You may download a copy of any of the following Claim Forms for all countries (except India):

Trip Cancellation
Trip Curtailment
Medical Expenses
Travel Delay & Missed Departure
Baggage Delay & Loss
Personal Accident
Physician Medical Certificate

Forms duly filled with the required documents, may be sent to:

AIG Travel Assist*
PO BOX 60108, London, SW20 8US, UK
Contact Number: +44 1273 400658

For claims in Kazakhstan please send completed forms to:

AIG Kazakhstan Insurance Company
5, Al-Farabi Avenue; Office 202, 2nd floor; Block 2A, Business Centre; Almaty; 49100; Kazakhstan
Contact Number: +7 727 2599322

For Claims to be in India send completed forms to:

TATA AIG General Insurance Company Ltd.
Ahura Centre, 4th Floor, 82, Mahakali Caves Road, Andheri (East), Mumbai, India-40093
Contact Number: +911-11-41898858

*AIG Travel Assist is a member company of the American International Group Inc. and provides certain non underwriting services such as claims handling and policyholder assistance.

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My Policy

To view or print your policy, click here

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