1. Where does Air Arabia fly to and where from?
Air Arabia (PJSC) is the first and largest low cost carrier (LCC) in Middle and North Africa. The company operates from two main hubs in Sharjah International Airport, United Arab Emirates and Mohamed V International Airport in Casablanca, Morocco.
Air Arabia flies you to over 57 cities spreading across the Middle East, North Africa, Europe, Indian Sub-continent and Central Asia.
Click here to view Air Arabia destination map
2. What is the size or Air Arabia fleet and type of aircraft it operates?
Air Arabia operates a single type of aircraft, the Airbus A320 module. Being the world's best selling commercial airplane, the Airbus A320 is widely renowned for its high rate of dispatch reliability and onboard comfort.
Air Arabia fleet consists of 20 brand new Airbus A320 aircraft. The average age of Air Arabia fleet is 1.7 years.
3. How many classes are on board Air Arabia aircraft and how many seat?
Air Arabia aircraft are all configured for one economy cabin including 162 seats. Air Arabia offer you the highest seat pitch of any other economy cabin, providing you extra comfort onboard all our aircraft.
4. Is food and Beverage included in the ticket fare?
The cost of ticketing, in-flight meals and frequent flyer schemes are omitted from our fares so that our passengers pay only for their flight fare and leave the choice to you to select add ons services. Through our onboard 'sky café' menu, you can enjoy wide range of snacks and beverages at affordable prices, which can be bought at the discretion of our customers.
5. Does Air Arabia offer any group discounts?
People of ten and above traveling on the same itinerary are considered as Group and offered to a special rate. Group booking form can be filled online.
6. Does Air Arabia have a frequent flyer program?
Air Arabia does not have any frequent flyer program. We save on costs attached with such programs and pass it to our customers through cheap fares.
1. How do I book my Air Arabia flight?
Air Arabia follows the e-ticketing air travel, which means we make your journey simple and efficient! All what it takes you to fly Air Arabia is to show up at the check in counter with your reservation number and passport.
You can book your ticket on-line through
www.airarabia.com or simply over the telephone by calling our call centers. You can also visit our sales centres in your country or our appointed travel agents.
Click here to e Explore Air Arabia's various booking and payment channels
2. How do I pay for my booking?
There are several ways to pay for your Air Arabia booking:
A.Pay for flights booked online booking via the internet using credit cards.
B.Pay for flights booked through the Call Centre, by credit card.
C.Pay for flights booked through the Call Centre by cash through various partners
D.Pay for flights booked at airport stations or sales offices we accept cash and credit cards.
E.Pay for flights booked through our sales canters or with appointed travel agents
We accept major credit cards including Visa and MasterCard.
3. What add on services can I purchase while booking my flight?
Air Arabia provides you with wide range of add on services that makes your journey more simple and enjoyable. You can pre-select your meal onboard and select your seat of choice prior your flight, while booking. You can also add on 'Travel Secure, our customized travel insurance service to gain peace of mind during your trip. We also offer your valuable airport services including ;meet and assist' and access to various lounges.
4. Can I modify my existing booking? Change my reservation details (route, date and time)?
You can always access your existing booking details by simply visiting the 'Modify Booking' page on our website. To access your booking history details, please register on our website first.
If you wish to change your booking details e.g. route, date and time, you must inform us of your changes 24 hours prior scheduled departure of your flight. Changes to your booking will incur additional handling fee of AED 50 (or equivalent) per passenger per sector plus any difference in the total cost of the applicable flight.
The change can be made online through our website or by calling one of our Call Centres or by visiting Air Arabia sales centres and appointed travel agents.
5. Can I purchase an open Air Arabia ticket?
Open ticket is not available at Air Arabia. All the chosen sectors must be booked and paid for at the same time.
6. Is an Air Arabia booking valid for travel on other airlines?
All Air Arabia bookings are solely valid for travel on Air Arabia only.
7. What do I need to remember while booking?
Once you make a booking, you should receive a Confirmation Number and flight details. This number is your flight itinerary. If it happens that you forgot your Confirmation Number while checking in, you should mention your name, the same way when your booking was made.
8. Is there a special discount for group bookings on Air Arabia flights? Do you offer charter flights?
Yes. A group of 10 and above are can benefit from Air Arabia group booking. We also offer charter services at competitive prices.
Click here to submit for group booking,
1. How do I search for flights and fares?
The booking engine is on the left side of the website. To start a search, select your departure and arrival destinations, dates and number of passengers. Then click on the 'search' button. A new page will show a list of available flights and fares. Please note that availability changes continually, therefore fares are also subject to change.
2. How does the online booking process work?
Air Arabia uses a simple and secure booking process that involves just three easy steps (Search & choose, select & pay, print & fly). The process is almost identical to that used by our call centre agents, except that you have the flexibility to customize your booking the way you like. Additionally, you are not committed to anything until you enter your credit card details and submit for payment, so you have the flexibility to explore all your options.
3. Besides air fare, what else can I add on while booking my itinerary?
While booking, you will have the option to add on extra services at your convenience and at very affordable cost. Those services are: Seat selection, meal selection, travel insurance, airport services, hotel booking and car rental.
4. Is my booking and payment secured?
Yes, your booking and personal details are secure (check our privacy policy). We offer 128-bit encryption during our booking process, which scrambles sensitive data or information so that it can be securely transmitted across the Internet. 128-bit SSL is one of the most secure levels of encryption available. You will know when you have entered the secure area of our site when you see a padlock icon in the bottom right hand corner of your browser window.
5. How do I know if my booking was successful?
If you were shown a confirmation page with a Confirmation Number, then your booking was successful. You will also receive a confirmation email with your itinerary details. If for some reason you don’t receive the email, don't worry. All you need to travel is the Confirmation Reference from your confirmation page as a booking reference and proof of your identity. Air Arabia does not issue tickets and all your details related to your booking are held in our computerized system under this unique reference. We are a ticket-less airline so you don't need to worry about the hassle of collecting your tickets.
1. What is the free and allowable size of my hand bag?
The standard-sized bag is no more than 55cm x 40cm x 20cm (xxins x xxins x xxins), including the handle, pockets and wheels. You are entitled to only 1 standard-sized bag and 1 laptop-sized bag, handbag or briefcase. Infants (Under 2 years old) are entitled to 1 standard-sized bag (for items your infant may require during the flight).
Restrictions on the quantities of liquids, gels or pastes carried in your hand bag are limited to 100 ml and should be held in individual containers.
2. What is the free and allowable size of my checked bag?
The standard-sized bag is no more than 160cm (W+D+L) or xx inches. Air Arabia does not offer cargo facilities for outsized baggage.
Air Arabia offers between 20 and 30 KG free checked baggage depending on your final destination.
Click here to check your free checked baggage allowance.
3. What do I do if I have excess baggage?
Excess baggage are paid for at the airport while checking in. The permitted number of checked in bags per passenger are two only.
Excess baggage charger varies per final destination.
Click here to check excess baggage charge.
4. What are the items that I'm restricted to carry in my bag?
Click here to view a list of all banned items that you are not allowed carrying with you due to security reasons.
1. What do I do if my bag didn’t arrive the airport?
In case your bag didn’t arrive the airport, after making sure that your bag is lost, you have to report to the baggage claim unit at your local airport. Air Arabia baggage department will contact you soon as your bag is traced.
2. How do I follow up on delayed baggage?
You can always follow up on your delayed baggage through our baggage tracer system on our website. You can also call our customer relations department to follow up on your baggage.
3. What compensation do you give on lost baggage?
Your delayed baggage is declared lost after 45 days from the day you submit your lost baggage claim. Air Arabia will compensate you 20 USD per KG and a maximum of 400 USD.
4. Can I check-in for my onward flight at the point of departure and reclaim my checked-in baggage at the end of the entire journey?
Yes you can claim your checked-in baggage at the end of the journey provided the entire flights are on Air Arabia. However, you need to report to the transit desk at Sharjah to claim your onward boarding card.
1. What time should I be present at the check in counters?
Check in counters open 3 hours prior your departure time and close one hour before your flight time. It’s crucial you report 2 hours prior your flight. Air Arabia will is not responsible if you miss your flight due to late reporting.
2. Can I check in online?
You can check in online through Air Arabia website if you are traveling from Sharjah International Airport only.
3. Can I reserve seats when I check-in?
Yes you can choose from seats that are still available. You can select your favorite while booking your flight.
1. How does Air Arabia classify a passenger and an infant?
“Infants” are classified as those below 2 years old. “Passengers” are those above 2 years. Each infant must be accompanied by an adult (i.e. in the ratio of one infant to one adult). Infants under the age of 2 weeks are not accepted on Air Arabia flights.
2. What do I have to do if I am traveling with an infant?
Infants may travel for AED 40 (or equivalent) per sector, provided they are seated on the lap of the person accompanying them. Infants from 6 months to 2 years may occupy a suitable and approved safety seat and for which a separate seat must be purchased, at the applicable adult fare. If you are traveling with an infant and have booked a ticket through our website, its preferable to call our Call Centre quoting your Confirmation Number and inform our staff that you are flying with an infant.
3. What is Air Arabia’s policy regarding unaccompanied young passengers?
Air Arabia will not accept unaccompanied children under their 12th birthday.
4. What are the regulations for pregnant women traveling on Air Arabia ?
We will accept expectant Mothers for travel up to the end of their 28th week of pregnancy without a medical certificate. If traveling from the end of their 28th week and the end of their 35th week of pregnancy, a medical certificate will be required from a doctor stating the number of weeks of the pregnancy and confirming the Expectant Mother is fit to fly. We are unable to accept those Expectant Mothers once they reach the 36th week of their pregnancy, or in the case of those who are expecting a multiple birth after the end of their 32nd week and therefore all flights should be completed before this time is reached.
5. Can I request for special assistance for passengers with special needs?
Yes, we must be advised of any assistance required for passengers with special needs at the time of reservation. Please contact our Call Centers quoting the Confirmation Reference in order to obtain confirmation of required assistance.
6. How do I make a request for specific seats?
Seats are only assigned at the time of check-in. You can purchase your favorite seat while booking.
1. What is Air Arabia's procedure for delayed flights?
In the event of flight delays, we make every effort to contact passengers in advance to inform them of the rescheduled departure.
2. What is Air Arabia's policy if a flight is cancelled?
In the event of flight cancellation, Air Arabia offers its passengers the choice to:
- Passengers can be transferred to the next available Air Arabia flight without any additional charges.
- The fare value of the flight can be retained as a credit for future travel with Air Arabia within one year of the original travel date.
3. Am I entitled to a refund if I cancel my flight?
Air Arabia doesn't have any refund policy, due to the pricing scheme the company follows. However, if you wish to cancel your flight, residual amount will be credited to you towards a future flight on Air Arabia to be used within a year of your original booking and will be subject to a fee of AED 100 (or equivalent) per passenger, per sector.
