» FAQs
Travelling with infants, expectant mothers and travellers with special needs
- How does air arabia classify a passenger and an infant?
- How do I book for an infant?
- What should I do if I need special assistance?
- What is air arabia’s policy regarding unaccompanied young passengers?
- What are the regulations for expectant mothers travelling on air arabia?
- Can I request for special assistance for disabled passengers?
- How do I make a request for specific seats?
1. How does air arabia classify a passenger and an infant?
A. "Infants" are classified as those below 2 years old and "passengers" are those above 2 years. Each infant must be accompanied by an adult (i.e. in the ration of one infant to one adult). Infants under the age of 2 weeks cannot be accepted for travel.
2. What do I have to do if I am travelling with an infant?
A.. Infants may travel for AED 40 (or equivalent) per sector, provided they are seated on the lap of the person accompanying them. Infants from 6 months to 2 years may occupy a suitable and approved car-type safety seat and for which a separate seat must be purchased, at the applicable adult fare. If you are travelling with an infant and have booked a ticket on our website, please call our Call Centre nearest to you quoting your Confirmation Number and inform our staff that you are flying with an infant
3. What should I do if I need special assistance?
A. Should you require any special services while you travel with air arabia please call our Call Centre nearest to you and inform our staff of your requirements and they will do their best to accommodate your needs.
4. What is air arabia’s policy regarding unaccompanied young passengers?
A. air arabia will not accept unaccompanied children under their 12th birthday.
5. What are the regulations for expectant mothers travelling on air arabia?
A. We will accept expectant Mothers for travel up to the end of their 28th week of pregnancy without a medical certificate. If travelling from the end of their 28th week and the end of their 35th week of pregnancy, a medical certificate will be required from a doctor stating the number of weeks of the pregnancy and confirming the Expectant Mother is fit to fly. We are unable to accept those Expectant Mothers once they reach the 36th week of their pregnancy, or in the case of those who are expecting a multiple birth after the end of their 32nd week and therefore all flights should be completed before this time is reached.
6. Can I request for special assistance for disabled passengers?
A. Yes, we must be advised of any special assistance for disabled passengers at the time of reservation. Please contact our Call Centres with details quoting the Confirmation Reference in order to obtain confirmation that we can accommodate them on their chosen flight.
7. How do I make a request for specific seats?
A. Seats are only assigned at the time of check-in.