» FAQs
Check-In
1. When and how do I check-in?
A. air arabia check-in counters open 3 hours prior to scheduled flight departures. Kindly proceed to the check-in counters assigned to air arabia. Check-in counters close 45 minutes before the scheduled departure.
2. Can I reserve seats when I check-in?
A. Yes you can, but the earlier you check-in, the better chances you have to reserve your preferred seat.
Lost Baggage & Refunds
- What should I do if my baggage has been lost during my flight with air arabia? Am I entitled to compensation?
- Can I get a refund for seat that has not been used?
1. What should I do if my baggage has been lost during my flight with air arabia? Am I entitled to compensation?
A. In the event of loss or damage to baggage the airline’s liability is limited to USD20 (or equivalent local currency) per kilo for checked-in baggage. We will not be liable in any event in respect of loss or damage to baggage which is not permitted to be carried.
2. Can I get a refund for seat that has not been used?
A. air arabia will not pay a refund for the seats that have not been used.