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Customer services

Flight rescheduling and cancellation

In case of flight cancellation, you will be notified in advance and provided with an alternative flight or offered a full refund. 

In case of a flight schedule change, if the difference in time between the original and the new departure time is greater than 4 hours, passengers will have the choice of either accepting the new schedule, selecting another Air Arabia to the same sector up to 7 days before or after the initial flight schedule, cancel the flight without charges and retain the amount paid as Air Arabia credit for a period of one year, or request for ticket refund.


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