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Customer services


You can cancel your reservation online or by contacting Air Arabia call centre, or visting our sales offices and partner travel agents. Your reservation number will be required for this process and a cancellation fee will be applied.

You can cancel your reservation up to 48 hours from the scheduled departure time if you hold a promo fare, however if you booked a flexi fare you will be able to do the cancellation up to 8 hours before the scheduled departure time and without a cancellation charge.

Cancellations are not applicable for flights from/to Morocco.

To cancel your reservation online please click here.

Some reservations are not eligible for cancellations such as promotional tickets, free gifted tickets, etc.

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