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Frequently asked Questions

Best price guarantee

We guarantee it! The lowest Air Arabia fares are always here on airarabia.com. And if by any chance you find a lower Air Arabia fare elsewhere on the same day of purchase, we'll give you a AED 100 (or equivalent) credit for travel on Air Arabia.*


How it works:

In order to receive credit for a lower Air Arabia fare found, you must:

  • Purchase a ticket online at airarabia.com.
  • Find a lower Air Arabia fare (including taxes and surcharges) on another website for the exact same flight(s), itinerary, date(s), number of travelers.
  • Call our call centre on the same day of purchase.
  • Provide the confirmation number of your Air Arabia ticket, the lower fare and the exact URL where you found it.
  • Customer Support must be able to locate the lower Air Arabia fare during your phone call.
  • Once the lower Air Arabia fare is verified, a credit of AED 100 will be issued within 24 hours. Credits are nontransferable, valid for one year from date of issuance, and good for future travel only. They cannot be applied toward the current flight purchase.
  • Applies to new, air-only Air Arabia flight purchases made after 01 January, 2017.
  • Applies only to un-flown, one way and roundtrip flights.
  • Applies only to lower Air Arabia fares found for the exact same flight(s), itinerary, date(s), number of passengers. Does not include differences due to additional services booked on your flight such as seat selection, meals, insurance...
  • Applies only to online fares available to the general public and with no special discounts.
  • Excludes corporate bookings, group bookings and vacation packages.

Air Arabia reserves the right to deny any claims that cannot be reasonably verified, or for which you have provided incomplete information.