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Thank you for your interest in employment with Air Arabia , and we wish you the very best in your job search. To apply for any of the positions below, please click on the Apply Now button.

 

CALL CENTRE QUALITY CONTROLLER


Hub: Sharjah
Reference No.: ABY16-066

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About the Job

    The purpose of this role is to ensure that highest quality standards are set at the call Centre and ensure that the same are met by the agents. The role monitors phone calls, ensure Call Centre Agents provide excellent customer service when dealing with customers & provide accurate information in a courteous and professional manner.

Key Accountabilities:

  • Develop the quality standards of the Call Centre.
  • Responsible for setting the telephone script for agents to follow on each call. Monitor inbound and outbound calls to ensure:
  • Correct telephone etiquettes are being applied by the Call Centre Agents.
  • Agents are following appropriate hold procedures.
  • Perform various types of auditing (Recording, Live, Buddy-buddy, Mystery call) to gather information on the quality issues among agents and provide action plan to resolve the same.
  • Conduct follow up with agents regarding quality issues and provide assistance to improve the quality of their individual performance and increase sales revenue output.
  • Monitor and score inbound calls taken by Call Centre Agents.
  • Facilitate calibration sessions with other call centres to ensure scoring accuracy and share best practices for coaching and monitoring.
  • Provide recommend on changes and training opportunities for Call Centre Agents to the management.
  • Analyze the results of performance per agent, per team in terms of quality, draw conclusions and make recommendations.
  • Proactively identify trends based on monitoring and provide formalized feedback to superiors based on findings.
  • Provide performance feedback to assigned managers.
  • Prepare and analyze monthly evaluation quality scores & staff errors once result is received and provide solution with financial impacts.
  • Provide training, coaching, feedback, and assistance to Call Centre Agents whose performances are below the standard level of performance set by the company.
  • Motivate and encourage the Call Centre Agents when under pressure to achieve better results.
  • Update the Call Centre Agents with the new policies & procedures for quality and ensure adherence of the same.

Qualifications and Experience

  • Must be educated to Higher Diploma or Degree level, preferably in Business Administration
  • Must be educated to Higher Diploma level, Bachelor's Degree preferable.
  • Minimum of 3 years' experience in Call Centre.
  • Effective written and verbal communication skills in English and Arabic.
  • Must have strong problem solving skills to overcome quality barriers
  • Must have the ability to multi-task and prioritize assignments efficiently.

Do you think you have what it takes to be part of our dynamic and target driven team? If the answer is yes, then you may apply for the position by sending us a copy of your updated resume to cv@airarabia.com clearly mentioning in the subject line: ABY16-066 Call Centre Quality Controller.


KEY ACCOUNT EXECUTIVE


Hub: Sharjah
Reference No.: ABY16-059

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About the Job

    Air Arabia is looking for a dynamic, target driven individual to be responsible for appointing new travel agents and corporate houses to promote and increase market share of the airline.

Key Accountabilities:

The Key Account Executive is responsible for managing and developing sales among travel agents, online portals and corporates in the UAE by identifying key contacts and decision makers in travel agencies; makes appointments and conducts meetings and presentations to convince them to promote Air Arabia products and services. The job holder will be required to generate travel agent and corporate contracts, send them to prospective clients [travel agents and companies] and ensure the increase in distribution, identifying new avenues of business and ancillary revenue generation.

The job holder will identify and train corporate booked and travel agent staff on Air Arabia products and services while also monitoring and reporting to management on agents' / companies performance to identify the positives and negatives and take corrective actions where ever necessary. He/she will also be responsible for monitoring / keeping up to date with industry/competitor information including information concerning passenger trends and activities; ensure a timely flow of key information to the Sales Manager.

In this role, you must have the ability to work independently with minimal supervision and with a high level of focus on customer service. You would be expected to drive sales by proactively looking at new business opportunities and influencing existing customers to increase their support of Air Arabia products and services.

The job holder is expected to use market intelligence in identifying new companies and conduct presentations to them to highlight Air Arabia's unique selling propositions and advantages.

Qualifications and Experience

  • Must be educated to Higher Diploma or Degree level, preferably in Business Administration
  • Minimum 1 to 2 years' experience in sales with an airline / travel agency
  • Strong organizational, decision making and customer service skills
  • Effective written and verbal communication skills in English and Arabic

Do you think you have what it takes to be part of our dynamic and target driven team? If the answer is yes, then you may apply for the position by sending us a copy of your updated resume to cv@airarabia.com clearly mentioning in the subject line: ABY16-059 Key Account Executive


GRAPHIC DESIGNER


Division/Department : Corporate Communications / Marketing
Reports to: Creative Studio Manager
Reference No.: ABY16-037

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About the Job

    The graphic designer is responsible for creating the graphics primarily for published, printed or electronic media, such as brochures and advertising. They are also sometimes responsible for typesetting, illustration and web design. A core responsibility of the designer's job is to present information in a way that is both accessible and aesthetic.

Key Accountabilities:

  • Create and design layouts and final artwork materials for all kinds of advertising such as print, brochures, branding.
  • Work according to the given instructions and guidelines and ensuring a quality output.
  • Attention to details and responsibility of monitoring and fixing mistakes
  • Producing error free final artwork materials for production according to the given media plan and technical requirements.
  • Develop professional skills in the universal graphic design applications and keep up to date with the new design trends and technologies.
  • Work with the creative manager and help and suggest new concepts for advertising campaigns.
  • Plan the given tasks, and use the required software to accomplish the job and meet the deadline.
  • Arrange and sort the job folders and keep the server tidy.

Key Performance Measures

  • Work with studio manager and suggest new designs and concepts for advertising campaigns and brainstorm with the team to come up with new ideas.
  • Take the ownership of the given tasks and ensure proper handling and error free delivery on time.
  • Develop new skills and explore innovative ways of doing designs that helps developing the brand image further.
  • Monitor and track projects to ensure proper and timely completion.

Qualifications, Experience and Skills

  • Bachelor's degree in Graphic design and at least 3-4 years of experience in a similar role. Experience of the airline industry is an advantage.
  • Knowkledge in using Adobe Suite, Photoshop, 2d & 3d animations and motion graphics

Competencies

  • Professionalism: Strives to follow a clear code of personal, business or ethical values so that individuals, situations or issues are handled with integrity.
  • Customer Service Orientation: Discovers the needs of internal and external customers and strives to deliver services and products to meet these needs.
  • Initiative and Commitment to Achieve: The tendency to act in a self – directed way, by taking action before being directed or forced by events; to seize opportunities, probe for in-depth information and deliver significantly more than the minimum required, whilst protecting safety, health and long – term productivity.
  • Cost Orientation: The drive to reduce costs.
  • Analytical Thinking: The ability to analyse issues and problems logically, to think laterally, to spot trends, possible consequences and determine appropriate action.
  • Effective Communication (Communication Abilities): The ability to convey a message, verbally or in writing, to both individuals and groups, actively listens to the response and successfully holds their attention to achieve the desired impact.
  • Influence and Negotiation: Uses appropriate personal style to gain acceptance or agreement to an idea or plan; changes others' opinions by effective persuasion.

Do you think you have what it takes to be part of our dynamic and target driven team? If the answer is yes, then you may apply for the position by sending us a copy of your updated resume to cv@airarabia.com clearly mentioning in the subject line: ABY16-037 Graphic Designer


KEY ACCOUNT MANAGER - JORDAN


Hub : Jordan
Reference No.: JAD16-006

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About the Job

    Air Arabia is looking for dynamic, ambitious target driven individual to join its Commercial team who will be responsible for generating sales in Jordan, servicing the tour operators & travel agents and will lead a team of sales executives to achieve the same.

Key Accountabilities:

To achieve and exceed the set revenue targets of the territory.

To manage and develop sales among travel agents and corporate and online portals in UAE.

Identifies key contacts and decision makers in travel agencies; makes appointments and conducts meetings to educate and influence them to promote Air Arabia products and services.

Increase distribution by identifying and enrolling new sales agents and looking at alternative distribution channels.

Provides monthly reports to agents and their performance and discuss ways and means with them so as to take corrective actions, where necessary.

Initiates marketing activities to maintain Air Arabia awareness in the market.

Keeps up-to-date with industry/competitor information including information concerning passenger trends and activities; keeps up a timely flow of key information to the Sales Manager.

Qualifications and Experience:

  • Educated to a minimum of Diploma level, Degree level preferred.
  • 3 – 4 years of Airline Sales experience with Good Knowledge of the market.
  • Excellent communication skills in written and spoken English and Arabic are a must.
  • PC Literate and well versed in MS Office Suite / Google office applications.

Do you think you have what it takes to be part of our team? If the answer is yes, then you may apply for the position by sending us a copy of your updated resume to jordan@airarabia.comclearly mentioning in the subject line: JAD16-006 Key Account Manager


KEY ACCOUNT EXECUTIVE - JORDAN


Hub : Jordan
Reference No.: JAD16-005

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About the Job

    Air Arabia is looking for a dynamic, target driven individual to be responsible for selling Air Arabia services to travel agents, corporates and gain their commitment to promote the same.

Key Accountabilities:

To achieve and exceed the set revenue targets of the territory.

To manage and develop sales among travel agents and corporate and online portals in UAE.

Liaise with the E-Business team to promote online sales and increase ancillary revenue through directed sales activities.

Identifies key contacts and decision makers in travel agencies; makes appointments and conducts meetings to educate and influence them to promote Air Arabia products and services.

Increase distribution by identifying and enrolling new sales agents and looking at alternative distribution channels.

Provides monthly reports to agents and their performance and discuss ways and means with them so as to take corrective actions, where necessary.

Initiates marketing activities to maintain Air Arabia awareness in the market.

Qualifications and Experience:

  • Must be educated to Higher Diploma or Degree level in Business Administration.
  • Minimum 1 – 2 years' experience in sales with an airline / travel agency.
  • Strong organizational, decision making and customer service skills.
  • Effective written and verbal communication skills in English and Arabic are a must.

Do you think you have what it takes to be part of our team? If the answer is yes, then you may apply for the position by sending us a copy of your updated resume to jordan@airarabia.comclearly mentioning in the subject line: JAD16-005 Key Account Executive


SALES SUPPORT EXECUTIVE - JORDAN


Hub : Jordan
Reference No.: JAD16-004

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About the Job

    Air Arabia is looking for a smart, target driven individual with an ability to work independently to join its Commercial team who will assist the Management, Sales teams & Sales shops in activities related to selling Air Arabia products & services to the various distribution channels.

Key Accountabilities:

Assisting UAE sales teams by lending timely sales support.

Communicate regularly in a timely manner with the Jordan Sales team on any changes or updates in commercial / operations.

Prepare all data pertaining to route reviews and send the same to the respective Sales Manager.

Prepare sales agreements for GSA, sales agents, corporate, tour operators or any other distribution channels.

Analyses & generates period MIS reports for sales teams using available tools such as Accel Aero, Budget plus, etc.

Assists in handling rebate requests from GSA staff.

Qualifications and Experience:

  • Educated to a minimum of Diploma level, Degree level preferred.
  • 2 years of experience in a similar role, Sales & Marketing experience preferred.
  • Excellent communication skills in written and spoken English and Arabic are a must.
  • PC Literate and well versed in MS Office Suite / Google office applications.

Do you think you have what it takes to be part of our team? If the answer is yes, then you may apply for the position by sending us a copy of your updated resume to jordan@airarabia.comclearly mentioning in the subject line: JAD16-004 Sales Support Executive


RESERVATIONS SUPERVISOR - JORDAN


Hub : Jordan
Reference No.: JAD16-003

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About the Job

    Air Arabia is looking for customer focused individual to join its Commercial team who will be responsible for managing a team of reservation agents in providing support to individual and corporate airline customers with reservation and ticketing services as well as sale of ancillary products at its various sales locations.

Key Accountabilities:

Manage a team of reservation agents.

Assists with arrangement and modifications of reservations for walk-in customers.

Computes ticket cost based on fare rates and advises the customer of the same.

Promote and up-sell ancillary products to increase sales.

Handle reservation and pricing enquiries from passengers and travel agents.

Handle visa requests and group booking requests.

Qualifications and Experience:

  • Educated to a minimum of Degree level.
  • • 3 years of Airline Sales experience.
  • Excellent communication skills in written and spoken English and Arabic are a must.
  • PC Literate and well versed in MS Office Suite.

Do you think you have what it takes to be part of our team? If the answer is yes, then you may apply for the position by sending us a copy of your updated resume to jordan@airarabia.comclearly mentioning in the subject line: JAD16-003 Reservation Supervisor


RESERVATIONS AGENT - JORDAN


Hub : Jordan
Reference No.: JAD16-002

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About the Job

    Air Arabia is looking for customer focused individuals to join its Commercial team who will be responsible for providing support to individual and corporate airline customers with reservation and ticketing services as well as sale of ancillary products at its sales locations.

Key Accountabilities:

Assists with arrangement and modifications of reservations for walk-in customers.

Computes ticket cost based on fare rates and advises the customer of the same.

Promote and up-sell ancillary products to increase sales.

Handle reservation and pricing enquiries from passengers and travel agents.

Handle visa requests and group booking requests.

Qualifications and Experience:

  • Educated to a minimum of Degree level.
  • 1 – 2 years of Airline Sales experience.
  • Excellent communication skills in written and spoken English and Arabic are a must.
  • PC Literate and well versed in MS Office Suite.

Do you think you have what it takes to be part of our team? If the answer is yes, then you may apply for the position by sending us a copy of your updated resume to jordan@airarabia.comclearly mentioning in the subject line: JAD16-002 Reservation Agent


CASHIER - JORDAN


Hub : Jordan
Reference No.: JAD16-001

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About the Job

    Air Arabia is looking for an individual with numerical skills, financial acumen and a keen eye for attention to detail to join its Commercial team who will be responsible for responsible for handling the cashier / finance duties at its sales locations.

Key Accountabilities:

Deal with all governmental departments related to taxations to obtain required financial clearances & social security deductions.

Complete the re-conciliation of statement of accounts and ensure closure of financial books with zero balance on a monthly basis.

Check the on-line bank statement to accurately identify amounts deposited by travel agencies and prepare a detailed report of the same on a daily basis.

Provide the supervisor with detailed report of deposits made to regulate credit allowances provide to travel agencies to issue the tickets.

Ensure the accurate entry of all the transactions in the accounting system in a timely manner.

Check company payment report and reconcile against direct issued tickets.

Check transactions report and accurately reconcile against direct issued tickets and top up actions done by supervisor on a daily basis.

Ensure the accurate entry of daily expenses in the accounting system along with associated written approvals from the responsible manager.

Deal with bank for statement of account, cheques, and facilities.

Prepare & submit special tax report to Airport authorities & SHJ head office.

Communicate as and when required on all financial matters with Air Arabia head office Finance department and all stakeholders.

Qualifications and Experience:

  • Educated to a minimum of Degree level.
  • 2 – 5 years in a similar role, preferably with an Airline.
  • Excellent communication skills in written and spoken English and Arabic are a must.
  • PC Literate and well versed in MS Office Suite / Google office applications.

Do you think you have what it takes to be part of our team? If the answer is yes, then you may apply for the position by sending us a copy of your updated resume to jordan@airarabia.comclearly mentioning in the subject line: JAD16-001 Cashier


AREA MANAGER - JORDAN


Hub : Jordan
Reference No.: ABY16-035

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About the Job

    Air Arabia is looking for a dynamic target driven individual to join its Commercial team as an Area Manager. The selected individual will be responsible for representing the commercial interests of Air Arabia in Jordan, while working on increasing the Company's market share and developing new opportunities.

Key Accountabilities:

You will be responsible for leading the drive for sales while overseeing the carrier's operational activities of Air Arabia in Jordan ensuring maximum brand visibility. The scope of activity includes negotiating and acquiring traffic rights and airport slots within Jordan while developing and maintaining relationships with government ministries, tourism departments and other government or semi-government agencies in strict compliance of all Air Arabia activities with their policies and regulations.

You will also be solely responsible for inspiring and motivating General Sales Agents and others engaged in sales activities in the region to achieve outstanding sales performance and initiates and drives sales campaigns for Jordan. This includes regular analysis of sales performance, providing feedback to the Regional Manager and identifying areas for concern while taking appropriate corrective measures to address concerns as well as handling contracts with Tour Operators and reviewing the same periodically.

You will also identify new opportunities for sales, new markets and agents in Jordan. In particular, identifying the unique needs of Jordan which may be met by Air Arabia products and services and produces recommendations based on cost / benefit analysis. You will also be responsible for achieving / exceeding budgets set for the entire Air Arabia Group.

In this position, you will be expected to lead your team by example displaying exemplary levels of initiative and commitment to achieve. You will be expected to work with a proactive approach and take appropriate decisions based on proper analysis of situations bearing in mind the company's interests and cost..

Qualifications and Experience:

  • Must be educated to a minimum of Bachelor's degree level
  • A minimum of 7 years of Airline Sales management experience with at least 5 years in a managerial position within an airline environment
  • Previous sales experience in Jordan would be an advantage
  • Excellent written and spoken communication skills in English and Arabic are a must.
  • PC Literate and well versed in MS Office Suite / Google office applications

Do you think you have what it takes to be part of our team? If the answer is yes, then you may apply for the position by sending us a copy of your updated resume to cv@airarabia.comclearly mentioning in the subject line: ABY16-035 Area Manager Jordan


FLIGHT OPERATION AUDITOR


Hub : Sharjah
Reference No.: ABY16-002

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About the Job

    Air Arabia is looking for an individual with a keen eye to detail and an analytical approach to issues to be part of its Quality Assurance team. As a Flight Operation Auditor, the selected candidate will perform internal / external audits / surveillance and conducts accident / incident investigations under the direction of the Quality Assurance Manager.

 

Key Accountabilities:

    The Flight Operations Auditor will work with the Quality Assurance Manager in developing and maintaining audit schedules and reporting processes ensuring compliance with relevant regulatory and Air Arabia requirements. He/she is responsible for notifying the concerned areas being reviewed, and researching relevant reference documentation and airline specific regulations (UAE GCAA CARs, CAAPs etc.) to ensure compliance. He/she will create audit checklists based on the above and previous audit experiences. He/she will conduct the audit, define and report findings, achieve agreement on corrective actions to be taken and complete Q-Pulse updates as required. He/she will run trend analysis reports on all audits and provide related reports to the Quality Assurance Manager for review.

    The Flight Operations Auditor assists the Quality Assurance Manager in ensuring that process/ procedure manuals are up to date and relevant through process mapping, defining and developing procedures/ documentation as well as in the development and delivery of training presentations on the Quality Management system across all Flight Operations areas. He / she is responsible for data management through the Q-Pulse system, acts as the primary system administrator and is expected to contribute towards timely system developments.

    The Flight Operations Auditor will be required to assist the Quality Assurance Manager in convening regular management reviews, for the purposes of periodically assessing Quality System/ Flight Operations process performance. This will include, independently working with all stakeholders for resourcing, preparation and analysis of data into consolidated reports. He/she will ensure Quality awareness through Quality Bulletins, inter-service memos, etc. The job holder will also be required to undertake follow-up on action points assigned to stakeholders.

    In this role, the job holder must ensure effective liaison with regulatory authorities and other operationally relevant external entities while maintaining and controlling all QA related records in an easily accessible manner. He/she must have the ability to assimilate technical, procedural, and regulatory requirements through the application of analytical and problem solving skills.

Qualifications and Experience:

  • Must have an Aircraft Engineering Degree or have held a pilot license
  • Minimum of 5 year experience in Flight Operations
  • Acceptable knowledge of the legal requirements of GCAA, CAR/JAR-OPS or EASA/FAA
  • Knowledge in fuel auditing and de-icing as per CAR OPS 1 requirement will be an advantage
  • PC Literate and well versed in MS Office Suite / Google office applications
  • Excellent written and spoken communication skills in English (Arabic would be an advantage)

Do you think you have what it takes to be part of our team? If the answer is yes, then you may apply for the position by sending us a copy of your updated resume to cv@airarabia.comclearly mentioning in the subject line: ABY16-002 Flight Operation Auditor.


AIRPORTS MANAGER IRAN


Hub : Sharjah
Reference No.: ABY16-AM IRAN

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About the Job

The purpose of this role is to oversee all aspects of Air Arabia daily operations at all the stations in Iran while monitoring, directing and controlling GSA staff and the GHA to ensure that:

  • All airport operations in all stations are operating efficiently and smoothly in accordance to the policies and procedures of Air Arabia and the Airport Authority in the respective stations.
  • All airport operations are being reviewed periodically and managed as per the standards of Air Arabia.
  • On-time performance of all Air Arabia flights is optimized at the stations.
  • Air Arabia stations operations are cost effective, safe and secure.

 

Key Accountabilities:

  • Ensure all day-to-day operational issues at all the stations including check-in, safety and security, disruption handling and service recovery is in accordance with the laid down procedure(s).
  • Represent Air Arabia ground operation in liaising with various authorities at the local and national level and oversee the efficiently of airport operations.
  • Issue instructive plan to Airport Managers in order to provide efficient Passenger Service.
  • Conduct briefing and debriefing to the Air Arabia (GSA) staff.
  • Protect the Financial Interest of the company.
  • Coordinate with RMGO and Flight Operations during disruption handling.
  • Maintain constant liaison with Air Arabia (GSA) staff and Flight Operations/MCC in the event of technical delay, obtain briefed details and implement the recovery plan given and keep RMGO appraised of the situation
  • Monitor service levels provided by all vendors and suggest action plans to improve service levels.
  • Investigate passenger complaint and prepare detailed report to RMGO.
  • Ensure Airport Managers have a current edition /revision of manuals and that they are readily available with all relevant offices and staff personnel.
  • Ensure appropriate information is provided to the local/national authority if required.
  • Ensure all advisories or circulars received from ground operations have been transmitted by the Airport Team to all relevant personnel.
  • Ensure the Airport Team reports all incidents/accidents to headquarters using the approved format and assist headquarters with further investigation.
  • Ensure the Airport Team reports all D.G related incidents to the necessary authorities and headquarters.
  • Ensure the Airport Team submits daily Flight Handling Reports, disruption reports and all other reports to headquarters without delay.
  • Liaise with local/national authorities and internal departments and initiate actions as and when required. Deal with passengers and other important issues on an exception basis.
  • Continuously promote the image of the company.
  • Analyze performance and delay reports; obtain reasons and find solutions to resolve recurring problems.
  • Provide proposals related to improvement and rectification of passenger service issues and refer to the relevant departments.
  • Accountable for airside safety and ramp handling.
  • Ensure that the Airport Team/GHA register baggage handling issues and enter the required data in the baggage handling system. If necessary, deal with passenger complaints in this regard.
  • Ensure the Airport Team/GHA monitor and trace lost baggage using baggage service system.
  • Ensure adherence of policies and procedure laid down in the station operation manual.
  • Conduct ground operation performance audit as and when required.
  • Ensure the Airport Team is collecting all excess baggage collections in order to achieve or surpass the target.
  • Any other administrative or operational functions that may be assigned by RMGO.
  • Note – The role defined here is not exhaustive and duties and responsibilities in line with the job function may be added from time to time.

Qualifications and Experience:

  • Be an Iranian National - but able to travel to and from the UAE (no visa issues).
  • Be well connected with government/ regulatory bodies and have experience with governmental affairs.
  • Be Influential with Police/ Security/ Customs/ Immigration and Airport Authorities.
  • Possess good negotiating skills.
  • Have a good command of written and spoken English.
  • Have knowledge of Iranian Airports and Airline Operations within the region.
  • Have good knowledge and experience of Ground Operations
  • Have experience of gaining overflying/landing/slot permissions.
  • Have good organizational skills/report writing.
  • Be willing to travel extensively within Iran.
  • Be able to analyse airline performance and obtain reasons and be able to seek solutions to prevent a recurrence.
  • Have experience of managing a team.

Do you think you have what it takes to be part of our team? If the answer is yes, then you may apply for the position by sending us a copy of your updated resume to cv@airarabia.comclearly mentioning in the subject line: ABY16-AM IRAN.


REGIONAL MANAGER GROUND OPERATIONS


HUB: Sharjah
Reference No. : ABY16-RMGO
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About the job
Air Arabia is looking for an individual with strong Ground Operations management experience to help develop and manage the airport operations for the Indian Sub-continent in accordance with the corporate objectives and the regulatory requirements. The selected individual will be responsible for ensuring high standards of service while maintaining the security and safety of operation across the region.

Key Responsibilities:

The Regional Manager Ground Operations (RMGO) is responsible for leading the Ground Operations team in ensuring efficient handling of all activities of Airport Services across the region ensuring highest quality standards, identifying areas of concern and developing/implementing corrective action plans as well as developing/implementing effective procedures for Airport Services ensuring high standards of service and maintaining the security and safety of Airport and Ramp operations across the network. The Regional Manager Ground Operations will ensure that this is done in accordance with the corporate objectives and the local regulatory requirements.

The Regional Manager Ground Operations will be responsible for controlling and negotiating all customer services contractual requirements within the region to ensure that the company interests are protected. Wherever necessary he/she will liaise with senior management of Engineering, Operations and other Departments with regard to common contractual needs and corporate objectives and liaise with relevant international industry bodies to protect the Company's interests.
The Regional Manager Ground Operations is responsible for proposing and arranging for operating budget for the airports within the region and implementation of effective cost control measures. He/she will also be responsible for ensuring that all administrative requirements of the department such as training, recruitment, contracts, etc. are met while also ensuring compliance with meeting targets and managing station performance.

Qualifications & Skills:

  • Must be Educated to degree level with formal qualification in Management Studies or equivalent.
  • A minimum of 12 years of relevant experience is required with at least 5 years in a management role.
  • Strong functional knowledge of Customer Services / Airport Operations, Recruitment / selection techniques and Contracts
  • PC Literate and well versed in MS Office Suite / Google office applications,
  • Excellent communication skills, both written and spoken in English, Skills in Arabic would be an advantage.
  • Strong inter-personal and relationship building skills with an ability to work independently.
  • Strong negotiation skills

 

Do you think you have what it takes to be part of our dynamic and customer focused team? If the answer is yes, then you may apply for the position by sending us a copy of your updated resume to cv@airarabia.com clearly mentioning in the subject line: ABY16-RMGO


CABIN CREW MANAGER - EGYPT


HUB: Egypt
Reference No.:RBG15-001

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About the Job

Airarabia Egypt is looking for someone to train its Cabin Crew members to ensure the safety and comfort of Air Arabia passengers on board aircraft. 

 

Key Accountabilities:

  • Review and identify areas, which affect the company standards/image and recommend solutions.
  • Manage day-to-day crew issues including welfare of crew; standards of grooming; attendance, punctuality and disciplinary matters etc.  Review complaints involving Cabin Crew and helping to incorporate 'lessons learnt' into briefings, training sessions, procedures, etc.
  • Checks rosters for Cabin Crew, ensuring fair and equitable distribution of assignments. 
  • Responsible for the overall performance management of the crew and the Crew Movement Officers ensuring all aspects is taken into account. 
  • Carry out flight checks whenever required and provide feedback.
  • Responsible for the complete cabin crew cycle from recruitment to exit function.
  • Reviews incidents where breaches of regulations; initiates disciplinary action where necessary and reports findings and action taken to the HCS.
  • Responsible for achieving on board sales revenue by motivating crew to sell.
  • Work closely with the audit and quality check teams to identify areas of non- compliance and seek advice and support from HCS in closing audit findings to ensure all regulatory requirements are met.
  • Monitor the delivery of SLA by service providers (catering, uniforms, and in-flight supplies providers).
  • Update oneself on all ECAA regulations and keep the HCS informed on regulatory changes; new regulations etc.
  • Conduct regular crew meeting and meetings with other departments (Rostering, HR, Safety) to ensure compliance of all policies and procedures.
  • Review and approve the flying hours report and the monthly commission payments for crew with regards to catering and duty free sales.

Qualifications & Experience:

  • Possesses extensive experience of cabin crew operations, preferably with various airlines as well as appropriate knowledge of the legal requirements of the ECAA, Airbus Company and any other relevant regulatory body.
  • Effective written and verbal communication skills in English and Arabic.

Do you think you have what it takes to be part of our dynamic and target driven team? If the answer is yes, then you may apply for the position by sending us a copy of your updated resume to cv_rbg@airarabia.com clearly mentioning in the subject line: Cabin Crew Manager


SAFETY TRAINING AND CABIN STANDARDS OFFICER - EGYPT


HUB: Egypt
Reference No.:RBG15-002

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About the Job

Airarabia Egypt is looking for someone to train its Cabin Crew members to ensure the safety and comfort of Air Arabia passengers on board aircraft. 

 

Key Accountabilities:

  • Ensures that Cabin Crew are trained to perform in accordance with the provisions of the Air Arabia Manuals, and that prompt and effective corrective action is taken when Cabin Crew default.
  • Trains Cabin Crew in their responsibilities for reporting to the Captain on the conduct of passengers and how to coordinate cabin safety in accordance with emergency procedures as specified in the Operations Manual/FCOM and the actions to take in the event of irregularities and malfunctions.
  • Trains Cabin Crew on the checks required for emergency equipment, catering equipment and other specified equipment and the actions to take in the event of deficiencies.
  • Trains Cabin Crew on after flights procedures, such as completion of documentation, obtaining the Captains signature on occurrence reports.
  • Trains Cabin Crew in the orderly and complete handover/takeover when handing/taking over the cabin from catering, cleaning or maintenance personnel.
  • Designs, produces and implements training programs and schedules for Cabin Crew, supervising their progress and maintaining records of their performance including safety drills, First Aid, emergency procedures and the layout of particular aircraft types.
  • Maintains training records, including materials, tests used and results and records of license renewal dates to ensure that necessary training is provided in sufficient time to allow for recertification before expiry.
  • Writes and update CSPM, checks and approves the issue of safety bulletins, ensuring that Cabin Crew are made aware of the contents.
  • Carries out cabin crew competency checks.
  • Responsible for the editing, publishing and distributing recurrent training.
  • Preparing, processing all necessary documents required for initial cabin crew licenses and additional aircraft ratings, in accordance to ECAA requirements and Correspond with ECAA for any safety related issue.

 

Qualifications & Experience:

  • A Diploma or equivalent education. Minimum five years of experience as a cabin crew member with three years as a senior cabin crew. Training in first aid is essential – a formal qualification is an advantage.
  • Appropriate aircraft type certificates are also essential. A good technical knowledge of aircraft.
  • Effective written and verbal communication skills in English and Arabic

Do you think you have what it takes to be part of our dynamic and target driven team? If the answer is yes, then you may apply for the position by sending us a copy of your updated resume to cv_rbg@airarabia.com clearly mentioning in the subject line: Safety Training and Cabin Standards Officer


CAPTAIN - A320 TYPE RATED FOR AIR ARABIA - JORDAN


HUB: Amman, Jordan
Reference No.:AMM15-001

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About the Job
Air Arabia is looking to hire experienced A320 type rated Captains for our Operations based out of Amman, Jordan.

 

Required Qualifications and Experience:

A320 Rated applicants

  • Valid ICAO / JAA ATPL License with A320 Type Rating
  • Valid ICAO / JAA Medical
  • Current on A320 within last 6 months
  • Minimum 800 hours as PIC on A320 type
  • Minimum 1500 hours as PIC on Multi-crew Jet aircraft
  • Minimum 5000 hours total flying time
  • English Language Proficiency (ELP) - Minimum Level 4
  • TRE / TRI experience on A320 preferable

 

Do you think you have what it takes to be part of our dynamic and target driven team?
If the answer is yes, then you may apply for the position by sending us a copy of your updated resume and relevant documents to jordan@airarabia.com with clearly mentioning in the subject line: AMM15-0001 Captain A320


AIRCRAFT LICENSED ENGINEER


HUB: Sharjah
Reference No: ABY14-ALE UAE

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About the job
The purpose of this role is to perform routine and non-routine maintenance on ABY and 3rd party aircraft in a cost-effective manner without violating safety and quality standards.

 

Key responsibilities:

  • Carry out maintenance on ABY and 3rd party aircrafts during A and C checks and unscheduled inputs up to or exceeding Air Arabia GCAA standard.
  • Regularly monitor the aircraft defect status sheet and ensures defects are cleared during maintenance without causing operation delay while adhering to the required standard.
  • Carry out routine and non-routine cards without causing input delay beyond the allocated ground time for the check or maintenance required.
  • Utilize the Technicians effectively and professionally without violating safety and quality standards.
  • Update the Shift Manager of any issues arises which can be of a concern or could result in operational disruption or involve a drop in acceptable service standards.
  • Advise the Shift Manager / Tool stores of equipment or tooling shortfalls that could potentially affect aircraft maintenance inputs.
  • Carry out technical projects / tasks as directed by Shift Manager or Line Manager.

Qualifications & Experience:

  • Holder of a valid UAE GCAA Aircraft Maintenance Engineers license or ICAO state member licensed type with recent experience of (6) months within last 2 years and with A320/CFM56-5 type rating endorsed.
  • Minimum of 6 years in aviation maintenance out of which 2 years as A320 certifying engineer without any limitation/ restrictions (having CRS).
  • Excellent English communication skills
  • PC literate
  • Willing to work under harsh weather conditions and in rotating shift patters.

Do you think you have what it takes to be part of our dynamic and target driven team? If the answer is yes, then you may apply for the position by sending us a copy of your updated resume to cv@airarabia.com clearly mentioning in the subject line: ABY14-ALE UAE


CAPTAIN - A320 TYPE RATED


HUB: Sharjah / Morocco / Egypt
Reference No: ABY14-0168

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About the job
Air Arabia is looking to hire experienced A320 type rated Captains for our Operations based out of Sharjah / Morocco / Egypt.

 

Qualification and Experience:

A320 Rated applicants

  • Valid ICAO / JAA ATPL License with A320 Type Rating
  • Valid ICAO / JAA Medical
  • Current on A320 within last 6 months
  • 800 hours as PIC on A320 type
  • 1000 hours as PIC on Multi-crew Jet aircraft
  • 5000 hours total flying time
  • English Language Proficiency (ELP) - Minimum Level 4
  • TRE / TRI experience on A320 preferable

Do you think you have what it takes to be part of our dynamic and target driven team?
If the answer is yes, then you may apply for the position by sending us a copy of your updated resume to cv@airarabia.com with clearly mentioning in the subject line: ABY14-168 Captain A320


CABIN CREW


HUB:Sharjah

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About the job
Air Arabia are looking to recruit Cabin Crew for their hub in Sharjah. If you fit the below criteria and are look for an exciting new challenge, please submit your CV and photograph.

 

Requirements:

  • A Higher Secondary education with good pass results is essential good English language command.
  • Must be within the age band of 21 years and 30 years.
  • Must be educated to a minimum level of accredited Higher Secondary Education or equivalent.
  • Must have a high standard of English; verbal, written and comprehension. Fluency in another language is always an advantage.
  • Must meet the below mentioned height and weight criteria.
    Male: HT - 165 cm. WT -68 to 82 kg.
    Female: HT -160 cm WT - 58 to 70 kg.
  • Ability to swim at least 30m unaided in open water, without a flotation device.
  • Clear skin with no marks / tattoos that would be visible whilst wearing the uniform.
  • Medically fit to meet regulatory requirements.
  • Cabin Crew / Nursing experience would be an asset.

Do you think you have what it takes to be part of our dynamic and target driven team? If the answer is yes, then you may apply for the position by sending us a copy of your updated resume to cabincrewjobs@airarabia.com clearly mentioning in the subject line: Cabin Crew


AIRCRAFT LICENSED ENGINEER- PAKISTAN/ IRAN/ IRAQ/ NEPAL


HUB:Sharjah
Location: Pakistan/ Iran/ Iraq/ Nepal
Reference No: ABY16-ALE Outstations

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About the job
Based in Sialkot, Pakistan, the purpose of this role is to perform routine and non-routine maintenance on ABY and 3rd party aircraft without violating safety and quality standards in a cost-effective manner.

Key responsibilities:

  • Carries out maintenance on ABY and 3rd party aircraft during Transit checks in accordance with Air Arabia and GCAA standards.
  • Ensure station maintained to GCAA standard.
  • Monitor Engineering stores and ensure correct stock levels and shelf life of spares.
  • Monitor calibration dates of calibrated tooling.
  • Utilize the Station technicians effectively and professionally without violating safety and quality standards.
  • Maintain/ monitor approvals of all Engineers/ technicians on station.
  • Be Flexible and ensure Operation is protected at all times.
  • Advise Outstation Maintenance Manager of equipment or tooling shortfalls that could potentially affect the smooth operation of the station.
  • Carries out technical and administrative tasks as directed by Manager Outstation.
  • To maintain communication between Engineer and MCC in the event of an AOG situation.
  • Willing to work under harsh condition and shift work.

Qualifications & Experience:

  • Holder of a valid UAE GCAA Aircraft Maintenance Engineer's License or ICAO state member licensed type with recent experience of six (6) months within last 2 years and with A320/CFM-56-5 type rating endorsed.
  • Minimum of 5 years in aviation maintenance out of which at least 1 year as A320 certifying Engineer, holding current certificate to release to service.
  • Very good knowledge of AMM/IPC/TSM/Air NAV. Good English and computer skills.

Do you think you have what it takes to be part of our dynamic and target driven team? If the answer is yes, then you may apply for the position by sending us a copy of your updated resume to cv@airarabia.com clearly mentioning in the subject line: ABY16-ALE Outstations


CABIN CREW DUTY SUPERVISOR


HUB:Sharjah

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About the job
The purpose of this role is to assist Cabin Crew Manager in managing the Cabin Crew Members at all times and ensure that all crew are legal as per the GCAA requirements and their needs are met.

Key Responsibilities:

  • Ensure all flights departing Sharjah consist of the correct crew complement, and liaise with Crew rostering officer regarding crew shortfalls, if any.
  • Supervise correct and fair allocation of crew positions by auditing and reviewing.
  • Manage action, follow up and provide feedback to cabin crew on cabin flight report.
  • Ensure all procedures, manuals and documentations in the Briefing Office are updated and maintained as per GCAA and company policy requirements.
  • Coach operating crew by giving them constructive feedback, being prepared to answer any queries, clarify any operational issues and if needed direct the crew member to the right personnel or department as necessary.
  • Manage grooming standards; monitored and rectified where needed.
  • Manage senior or captains de-briefing and handle any conflict until it is resolved; use them as case studies in liaison with Training Manager.
  • Carry out flight observations and submit a full report to Cabin Crew Manager (2 flights a month)
  • Manage daily both catering and duty free issues and ensures that the right product is selected for increasing the revenue using feedback of the crew.
  • Carry out a random pre and post flight check to monitor the boarding process, ground handling, catering-duty free, cabin appearance and crew performance; a full report should be submitted to Cabin Crew Manager. (3 flights per shifts)
  • Liaise with other departments to fulfill cabin crew requirements (e.g. housing, transport, HR, finance). Place a purchase order for cabin crew department.
  • Conduct evaluation for initial crew member during 90 days appraisal.
  • Conduct appraisal for the crew including seniors.
  • Maintain records of crew performance, sick leave, no show, punctuality, customer service and take the necessary action in cases of discipline.
  • Assist Cabin Crew Manager in Cabin Crew Recruitment.
  • Assist Cabin Crew Manager for SCCM upgrade.
  • Assist the Cabin Crew Manager and carry out investigations on crew disciplinary / appreciations
  • Manage crew welfare by looking at their personal issues, follow up with company Medical Centre for crew well-being, meet and assist new joining crews and visit crew if they are hospitalized.
  • Ensure the Familiarization Flight program is carried out and the correct paperwork is completed as per Procedures and compliance is achieved.
  • Prepare and disseminate Memos and reminders to all crew for any policy changes
  • Complete the Crew Movement Officer Shift Report Log at the end of the shift ensuring to note any handover matters for the following shift. Maintain physical appearance of the Briefing Office, including cleanliness, equipment condition etc., and make recommendation for any maintenance or equipment replacement.
  • In the absence of a SCCM, the briefing officer on duty will nominate the most senior crew member to conduct the pre-flight safety briefing. Crew Movement Officer will advise Crew Control of the absence of the operating SCCM.
  • Liaise with other hubs for sending and receiving any product i.e. crew uniforms, manuals
  • Attend weekly meeting with cabin crew manager to identify the areas that require improvement.

Requirements:

  • Educated to High Secondary level.
  • Minimum five years of experience as a cabin crew member with three year as a senior cabin crew.
  • Good working knowledge of Flight Duty Time Limitation regulations.
  • Self-motivated and able to work independently with strong written and oral communication skills in English.
  • Arabic would be an advantage.

Do you think you have what it takes to be part of our dynamic and target driven team? If the answer is yes, then you may apply for the position by sending us a copy of your updated resume to cv@airarabia.com clearly mentioning in the subject line: Cabin Crew Duty Supervisor


CALL CENTRE AGENT


HUB:Sharjah
Reference No: NP151-03

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Purpose of the job
To handle incoming or outgoing customer calls for for our airline business. He/She would handle account inquiries, customer complaints or support issues.

Key Responsibilities:

  • Takes calls from customers, potential customers, suppliers, agents and other making enquiries regarding the services and products of Air Arabia.
  • Complete flight booking forms, prepare change of details, and issue flight ticket orders, using computers.
  • Confers with customers by telephone in order to provide information about products and services, to take orders or cancel reservations/accounts, or to obtain details of complaints.
  • Determines charges for services requested, collect deposits or payments, and/or arrange for billing.
  • Obtains and examines all relevant information in order to assess validity of complaints and to determine possible causes, such as extreme weather conditions.
  • Refers unresolved customer grievances to designated departments for further investigation.
  • Resolves customers' service or billing complaints by performing activities such as refunding money, and adjusting bills. Seeks approval of the Team Leader where applicable.
  • Checks to ensure that appropriate changes were made to resolve customers' problems.
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
  • Gathers information regarding customers needs, trends developing and other data which may be of interest to Marketing and Sales departments feeds it back to the Call Centre Manager through Team Leaders.
  • Meet the monthly ( Revenue, calls & quality ) targets to reach the max level of punctuality & productivity
  • Understand the real call center concept activities & work in achieving it.

Requirements:

  • Preferably under family sponsorship
  • Candidate should ideally have completed High School
  • Good Computer skills.
  • Should be proficient in both Arabic and English.
  • Should be analytical with good Math skills.

 

Interested candidates may apply for the position by sending a copy of their updated resume.e to cv@airarabia.com clearly mentioning in the subject line: NP151-03 Call Centre Agent