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Thank you for your interest in employment with Air Arabia , and we wish you the very best in your job search. To apply for any of the positions below, please click on the Apply Now button.

 

AIRPORT MANAGER AMD


HUB: Sharjah
Reference No.:ABY14-0032

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Air Arabia is looking for an experienced and experienced individual to manage the various aspects of Air Arabia’s daily operations at the station while monitoring, directing and controlling the staff and the GHA to ensure that all airport operations are operating efficiently in accordance to the policies and procedures of Air Arabia and the respective Airport Authority while achieving optimal on-time performance and customer satisfaction levels in a cost-effective manner. This position will be based in Ahmedabad.

 

Key Accountabilities:

  • Observe and review all day to day operational issues at the station including check-in, safety and security, disruption handling and service recovery in accordance with the laid down procedure.
  • Represent Air Arabia ground operation in liaising with various authorities at the station level and manage efficiently the airport operation.
  • Issue instructive plan to all handling agent staff and provide efficient Passenger Service including briefing and debriefing to the handling agent staff.
  • Protect the Financial Interest of the company.
  • Coordinate with RMGO and Flight Operations during the disruption handling, Maintain constant liaison with RMGO and Flight Operations/MCC in the event of technical delay, obtain briefed details and implement the recovery plan given.
  • Monitor service level agreement and suggest action plans to improve service levels.
  • Investigate passenger complaint and prepare detailed report to RMGO.
  • Ensure current edition /revision of manuals are readily available with all relevant offices and staff personnel and provide appropriate information to the local authority as and when required.
  • Ensure all advisories or circulars received from ground operations are transmitted to all relevant personnel.
  • Ensure all incident/accident are reported to the headquarters using the approved format and assist headquarters for further investigation.
  • Ensure Dangerous Goods related incidents are reported to all local authorities / headquarters.
  • Ensure daily Flight Handling Reports, disruption reports and other reports are submitted to the headquarters without delay.
  • Liaise with local authorities and internal departments and initiate actions as and when required. Deal with passengers and important other issues on an exception basis.
  • Continuously promote the image of the company.
  • Analyze performance and delay reports; obtain reasons and find solutions to resolve recurring problems.
  • Provide proposals related to improvement and rectification of passenger service issues and refer to the relevant departments.
  • Responsible for airside safety and monitor ramp handling.
  • Oversee the baggage handling and register baggage handling complaint in to the baggage handling system
  • Monitor and trace lost baggage using baggage service system.
  • Ensure adherence of policies and procedure laid down in the station operation manual.
  • Conduct ground operation performance audit as and when required.
  • Monitor excess baggage collection and meet the target.
  • Any other administrative or operational functions that may be assigned by RMGO

 

Qualifications & Experience:

  • Must be educated to Higher Diploma or Degree level in Business Administration
  • Minimum 5 years’ experience in similar position at a supervisory level with an airline
  • Basic aviation security training and Screeners certification
  • Strong organizational, decision making  and customer service skills
  • Effective written and verbal communication skills

Do you think you have what it takes to be part of our dynamic and target driven team? If the answer is yes, then you may apply for the position by sending us a copy of your updated resume to cv@airarabia.com clearly mentioning in the subject line: ABY14-0032 Airport Manager AMD


PARALEGAL


HUB: Sharjah
Reference No.:ABY14-0192

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Air Arabia is looking for dynamic individual with a keen eye for details to join its Legal team as a Paralegal. In this role, the selected individual will be responsible to provide day-to-day legal and administrative assistance to the Legal Department including contracts archiving and management, corporate transactions and related projects.

 

Key Accountabilities:

As a Paralegal, you will be responsible for providing the legal department with administrative and legal assistance. This includes contract administration and management as well as filing and archiving systems. He/she will assist with entity formation, registration and renewal of company subsidiaries; Ordering and organizing corporate status and formation documents for transactions as well as organizing, filing and tracking the status of mechanics’ liens and litigation matters; assists with delivery of correspondence and other legal documents to lenders and other business partners and is responsible for creating and maintaining charts, databases and tables to track pertinent operational and legal information.

The Paralegal must be able to communicate effectively with business partners via email and letter correspondence and assist the Legal team with projects, as assigned. He/she will also be responsible for monthly reports on claims received and the status / action taken and inform the General Counsel / Head of Legal.

Qualifications & Experience:

  • Must be hold a Degree in Law, Paralegal studies or a related field.
  • 2 – 4 years of of experience as a legal assistant/paralegal working closely with senior level attorneys in a law firm or corporate legal environment.
  • Ability to work independently and efficiently; strong organizational and project management skills
  • Excellent communication skills in written and spoken English and Arabic.
  • PC Literate and well versed in MS Office Suite / Google office applications.

Do you think you have what it takes to be part of our dynamic and target driven team? If the answer is yes, then you may apply for the position by sending us a copy of your updated resume to cv@airarabia.com clearly mentioning in the subject line: ABY14-0192 Paralegal


AIRCRAFT LICENSED ENGINEER- A318 (CFM56) VVIP


HUB: Sharjah
Reference ID: VVIP

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About the job
The purpose of this role is to be the Certifying Engineer with an A318 VVIP operator based in the UAE (Sharjah). This Engineer will be directly responsible for all of the maintenance activity on the aircraft and work very closely with the Chief Pilot and the Owner. The Engineer will be employed by AirArabia and seconded to the Operator indefinitely. The requirement will be to accompany the aircraft as and when it is operating globally, maybe at short notice.

 

Key responsibilities:

  • Carry out maintenance on the aircraft whilst maintaining NAA and Operator and Company (AirArabia) standards
  • Regularly monitor the aircraft defect status sheet and defects are cleared during maintenance without causing operation delay whilst adhering to the required standard
  • Carry out routine and non-routine tasks without causing input delay beyond the allocated ground time for the check or maintenance required
  • Update the Operator of any issues that arise which can be of concern or could result in operational disruption or a decrease in acceptable service standards.
  • Carry out technical projects / tasks as directed

Qualifications & Experience:

  • Holder of a valid UAE GCAA Aircraft Maintenance Engineers license or EASA license with recent experience of (6) months within last 2 years and with A318/CFM56 and A320/CFM56-5 type rating endorsed on license. B1 must be unrestricted. B1/B2 is preferred.
  • Minimum of 6 years in aviation maintenance out of which 2 years as A318 and A320 certifying engineer without any limitation/ restrictions (issuing CRS).
  • Excellent English communication skills
  • PC literate
  • Willing to work globally and have the pre-requisite flexibility demanded by Business Operators.

Do you think you have what it takes to be part of our dynamic and target driven team? If the answer is yes, then you may apply for the position by sending us a copy of your updated resume to cv@airarabia.com clearly mentioning in the subject line: Aircraft Licensed Engineer- A318 (CFM56) VVIP


MCC ENGINEER


HUB: Sharjah
Reference No: ABY14-115

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About the job
Air Arabia is looking for a dynamic individual to join its MCC team within the Engineering department.The selected individual will be responsible to ensure defects are rectified on time and as per procedures and Air Arabia quality standards.

 

Key Accountabilities:

  • Reports to Manager MCC & Outstation and is responsible for the control of Air Arabia aircraft defects, whether the aircraft is airborne or on ground. 
  • Prepare, review, assess and distribute completed Daily fleet status sheet reflecting the actual Fleet condition and make sure all AMP tasks are carried out within the limit of time, cycle and dates.
  • Prepare TSRs and call ups plus order spare parts to control the aircrafts defects.
  • Productive, efficient and clear communication with the other departments; as per the internal policy optimum support to the crew while on flight or on ground clear and in control communication with the engineering service providers at outstations
  • On time and efficient communication with the dispatch, QA, Safety and other concerned departments
  • Keeping written record of the communications established with other departments including Radio communication.
  • Optimum the team work by providing the up to date handover at shift change written and shared
  • Present good team work by providing constructive input in order to keep at all-time control of the defects clearance
  • Share the knowledge acquired during the technical events faced in the shifts in order to bring the department knowledge at the same level
  • File, document and organize the shared folders as per the applicable procedures
  • Availability for coverage of flights at short notice.
  • Flexibility in timing change and unscheduled duty coverage in order to support the operation of the department.
  • Autonomous and able to carry out multiple tasks at the same time
  • Communicate with his manager or his manager’s delegate when facing difficulties with aircraft situation in main base or outstation.
  • Manage the maintenance tasks loaded during the shift in manner to optimize the efficiency of the manpower available to ensure completion of the critical tasks
  • Remain always in control of the maintenance tasks carried out in Line maintenance by identifying what to do, when to do it and up to which level. 
  • Ground, if necessary, an aircraft in case of a potential AOG situation arises at Line Stations.

Qualifications, Experience and Skills:

  • A degree holder with ICAO type AME license, holding company approvals on A320.
  • Minimum of 15 years Aircraft Maintenance Experience preferably MCC and line experience. At least 5 years as MCC Controller.
  • Be able to make quick decisions on technical related items.
  • Promotes good communications and interface with all sections to insure that all concerned practice a coordinated approach.
  • Should possess excellent spoken & written communication abilities in English.
  • Willing to work under harsh conditions and in a rotating shift work.

Do you think you have what it takes to be part of our dynamic and target driven team? If the answer is yes, then you may apply for the position by sending us a copy of your updated resume to cv@airarabia.com clearly mentioning in the subject line: ABY14-115 MCC Engineer


CABIN APPEARANCE TECHNICIAN


HUB: Sharjah
Reference No: ABY14-143

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About the job
The purpose of this role is to perform defect rectification and routine servicing as directed by the Cabin Engineer and Hangar Supervisor.

 

Key responsibilities:

  • Perform aircraft maintenance tasks as directed by a Cabin Engineer.
  • Ensure that he is fully conversant with the tasks allocated to him.
  • Ensure strict adherence to all pertinent safety precautions as published in manufacturer manuals and other publications.
  • Ensure that the Cabin Engineer is kept fully advised of any impending service disruptions or problems.
  • Ensure that the Cabin Engineer is   informed of all work performed by him during his duty period.
  • Ensure that all work meets the standards required by the regulations
  • Ensure that replacement parts and components are of an approved type, correctly certified and released and are physically inspected prior to fitment to aircraft or component.
  • Ensure strict adherence to all pertinent safety precautions as published in manufacturer manuals and other publications.
  • Ensure that removed components are correctly handled, labeled and blanked.

Qualifications & Experience:

  • Minimum 2 years experience on Airbus aircraft in the above respective field. 
  • Excellent English communication skills
  • PC literate
  • Familiarity with airline operations
  • Willing to work under harsh weather conditions and in rotating shift patters.

Do you think you have what it takes to be part of our dynamic and target driven team? If the answer is yes, then you may apply for the position by sending us a copy of your updated resume to cv@airarabia.com clearly mentioning in the subject line: ABY14-143 Cabin Appearance Technician


WHEEL AND BRAKE SHOP TECHNICIAN


HUB: Sharjah
Reference No: ABY14-014

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About the job
The purpose of this role is to assist the Wheel & Brake Engineer to update component status and report to workshop supervisor, ensure delivery on time and maintain the highest quality standards including SH& E standards.

 

Key responsibilities:

  • Maintain a good standard of tools and test equipment in use.
  • Assist approved Engineer in shop and carry out delegated work.
  • Follow instructions of approval holder / shift leader.
  • Ensure all works carried out efficiently and meeting standards.
  • Support process improvement initiatives.
  • Ensure SH&E standards compliance.

Qualifications & Experience:

  • Diploma/ equivalent qualification in applicable engineering, science discipline in Aviation or related fields.
  • A minimum of 2 years experience on Airbus aircraft in the relevant work shop.
  • Excellent English communication skills
  • PC literate
  • Familiarity with airline operations
  • Willing to work under harsh weather conditions and in rotating shift patters.

Do you think you have what it takes to be part of our dynamic and target driven team? If the answer is yes, then you may apply for the position by sending us a copy of your updated resume to cv@airarabia.com clearly mentioning in the subject line: ABY14-014 Wheel and Brake Shop Technician


STRUCTURES AND COMPOSITES TECHNICIAN


HUB: Sharjah
Reference No: ABY14-144

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About the job
The purpose of this role is to assist the Supervisor/ Engineer to update component status and report to Workshop Supervisor/ Engineer, ensure delivery on time and maintain highest quality standards including SH& E standards.

 

Key responsibilities:

  • Maintain a good standard of tools and test equipment in use.
  • Assist approved Engineer in shop and carry out delegated work.
  • Follow instructions of approval holder / shift leader.
  • Ensure all works carried out efficiently and meeting standards.
  • Support process improvement initiatives.
  • Ensure SH&E standards compliance.

Qualifications & Experience:

  • Diploma/ equivalent qualification in applicable engineering, science discipline in Aviation or related fields.
  • A minimum of 2 years experience on Airbus aircraft in the relevant workshop.
  • Excellent English communication skills
  • PC literate
  • Familiarity with airline operations
  • Willing to work under harsh weather conditions and in rotating shift patters.

Do you think you have what it takes to be part of our dynamic and target driven team? If the answer is yes, then you may apply for the position by sending us a copy of your updated resume to cv@airarabia.com clearly mentioning in the subject line: ABY14-144 Structures and Composites Technician


STRUCTURES AND COMPOSITES ENGINEER


HUB: Sharjah
Reference No: ABY14-186

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About the job
The purpose of this role is to assist the supervisor to update component status and report to the Workshop Supervisor, ensure delivery on time and maintain highest quality standards including SH& E standards.

 

Key responsibilities:

  • Organize working environments.
  • Coordinate with support shops and other sections for production requirements.
  • Issuing CRS to serviceable parts.
  • Help the Supervisor to manage workshop available manpower and recourses.
  • Control component production & avoid any delay.
  • Assist supervisor to monitor production efficiency of manpower.
  • Help to improve ongoing procedures to improve overall productivity.
  • Ensure all works are carried out efficiently and they meet high quality standards.
  • Support process improvement initiatives.
  • Ensure SH& E standards compliance.

Qualifications & Experience:

  • Aeronautical license and Diploma /equivalent qualification in applicable engineering, science discipline in or related fields.
  • Extensive background knowledge in workshops. A minimum of 4 years on Airbus aircraft in the allocated workshop with License/ Approval on the relevant component maintenance & overhaul.
  • Excellent English communication skills
  • PC literate
  • Familiarity with airline operations
  • Ability to lead a team.
  • Willing to work under harsh weather conditions and in rotating shift patters.

Do you think you have what it takes to be part of our dynamic and target driven team? If the answer is yes, then you may apply for the position by sending us a copy of your updated resume to cv@airarabia.com clearly mentioning in the subject line: ABY14-186 Structures and Composites Engineer


AIRCRAFT TECHNICIAN


HUB: Sharjah
Reference No: ABY14-170

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About the job
The purpose of this role is to perform routine and non-routine tasks during maintenance inputs of aircraft and unscheduled maintenance inputs as directed by the Aircraft Licensed Engineer and Shift Managers.

 

Key responsibilities:

  • Perform routine and non-routine maintenance tasks on ABY and 3rd party aircrafts during maintenance inputs.
  • Ensure that proper knowledge is being applied to the task assigned and in accordance to the policies and procedures of the company.
  • Ensure strict adherence to all pertinent safety precautions as published in manufacturer manuals and other publications. 
  • Ensure that all work meets the standards required by ABY policy, procedures and regulatory authorities.
  • Provide feedback to the Aircraft Licensed Engineer and Shift Manager for any impending service disruptions or problems and ensure that information is properly disseminated without delay.
  • Ensure that replacement of parts and components are done in a professional manner by following the right manuals and it meets a high standard of quality.
  • Responsible for the physical checking and inspection of components prior to fitment to aircraft or component.

Qualifications & Experience:

  • Diploma in Aircraft Maintenance
  • Minimum 2 years experience on Airbus aircraft in Aircraft maintenance field
  • Excellent English communication skills
  • PC literate
  • Should have a pro-active and interactive attitude, be physically fit and have the ability to travel regularly and at short notice.
  • Willing to work under harsh weather conditions and in rotating shift patters.

Do you think you have what it takes to be part of our dynamic and target driven team? If the answer is yes, then you may apply for the position by sending us a copy of your updated resume to cv@airarabia.com clearly mentioning in the subject line: ABY14-170 Aircraft Technician


AIRCRAFT LICENSED ENGINEER


HUB: Sharjah
Reference No: ABY14-169

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About the job
The purpose of this role is to perform routine and non-routine maintenance on ABY and 3rd party aircraft in a cost-effective manner without violating safety and quality standards.

 

Key responsibilities:

  • Carry out maintenance on ABY and 3rd party aircrafts during A and C checks and unscheduled inputs up to or exceeding Air Arabia GCAA standard. 
  • Regularly monitor the aircraft defect status sheet and ensures defects are cleared during maintenance without causing operation delay while adhering to the required standard.
  • Carry out routine and non-routine cards without causing input delay beyond the allocated ground time for the check or maintenance required.
  • Utilize the Technicians effectively and professionally without violating safety and quality standards.
  • Update the Shift Manager of any issues arises which can be of a concern or could result in operational disruption or involve a drop in acceptable service standards.
  • Advise the Shift Manager / Tool stores of equipment or tooling shortfalls that could potentially affect aircraft maintenance inputs. 
  • Carry out technical projects / tasks as directed by Shift Manager or Line Manager.

Qualifications & Experience:

  • Holder of a valid UAE GCAA Aircraft Maintenance Engineers license or ICAO state member licensed type with recent experience of (6) months within last 2 years and with A320/CFM56-5 type rating endorsed.
  • Minimum of 6 years in aviation maintenance out of which 2 years as A320 certifying engineer without any limitation/ restrictions (having CRS).
  • Excellent English communication skills
  • PC literate
  • Willing to work under harsh weather conditions and in rotating shift patters.

Do you think you have what it takes to be part of our dynamic and target driven team? If the answer is yes, then you may apply for the position by sending us a copy of your updated resume to cv@airarabia.com clearly mentioning in the subject line: ABY14-169 Aircraft Licensed Engineer


CAPTAIN - A320 TYPE RATED


HUB: Sharjah / Morocco / Egypt
Reference No: ABY14-0168

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About the job
Air Arabia is looking to hire experienced A320 type rated Captains for our Operations based out of Sharjah / Morocco / Egypt.

 

Qualification and Experience:

A320 Rated applicants

  • Valid ICAO / JAA ATPL License with A320 Type Rating
  • Valid ICAO / JAA Medical
  • Current on A320 within last 6 months
  • 800 hours as PIC on A320 type
  • 1000 hours as PIC on Multi-crew Jet aircraft
  • 5000 hours total flying time
  • English Language Proficiency (ELP) - Minimum Level 4
  • TRE / TRI experience on A320 preferable

Do you think you have what it takes to be part of our dynamic and target driven team?
If the answer is yes, then you may apply for the position by sending us a copy of your updated resume to cv@airarabia.com with clearly mentioning in the subject line: ABY14-168 Captain A320


CABIN CREW


HUB:Sharjah

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About the job
Air Arabia are looking to recruit Cabin Crew for their hub in Sharjah. If you fit the below criteria and are look for an exciting new challenge, please submit your CV and photograph.

 

Requirements:

  • A Higher Secondary education with good pass results is essential good English language command. 
  • Must be within the age band of 21 years and 30 years.
  • Must be educated to a minimum level of accredited Higher Secondary Education or equivalent.
  • Must have a high standard of English; verbal, written and comprehension. Fluency in another language is always an advantage.
  • Must meet the below mentioned height and weight criteria.
    Male: HT - 165 cm. WT -68 to 82 kg.
    Female: HT -160 cm WT - 58 to 70 kg.
  • Ability to swim at least 30m unaided in open water, without a flotation device.
  • Clear skin with no marks / tattoos that would be visible whilst wearing the uniform.
  • Medically fit to meet regulatory requirements.
  • Cabin Crew / Nursing experience would be an asset.

Do you think you have what it takes to be part of our dynamic and target driven team? If the answer is yes, then you may apply for the position by sending us a copy of your updated resume to cv@airarabia.com clearly mentioning in the subject line: Cabin Crew


TECHNICAL INSTRUCTOR


HUB:Sharjah
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About the job
To carry out theoretical and practical training, perform practical assessment and develop training material and procedures.

Key Responsibilities:

  • Instruct staff of Regulatory and Development Training (i.E. Task Training, A320 General Familiarization, A320 Refresher, Fuel Tank safety, ABY Procedures)
  • Develop in conjunction with the MTT a training schedule for staff to attend such training.
  • Develop In conjunction with the MTT a Training Needs Analysis for the staff.
  • Review the competency of staff on OJT or practical training
  • Maintain records of such training and carry out assessment of staff on regular, agreed timeframes.
  • Develop in conjunction with the MTT, following a review, a yearly plan on development
  • Assist the MTT in preparing budget for training for each year
  • Self-develop to instruct internally any courses beneficial to the Company and staff and develop relevant training material
  • Maintain awareness of the Regulation (Competent Authority), Industry best practice and to seek opportunities for training enhancement
  • Maintain expenditure within the agreed budget
  • Maintain discipline of all trainees in line with ABY policies
  • Develop in conjunction with the MTT, procedures, processes, and documents to support the training department.
  • Seek in conjunction with the MTT additional 3rd party business opportunities

Qualifications & Experience:

  • Holder of an AME license or aeronautical academic degree
  • Maintenance experience or experience in teaching practical training.
  • Working experience in a CAR/EASA 145 or CAR/EASA 147 organization
  • Knowledge of A320 (desired)

Do you think you have what it takes to be part of our dynamic and target driven team? If the answer is yes, then you may apply for the position by sending us a copy of your updated resume to cv@airarabia.com clearly mentioning in the subject line: Technical Instructor


AIRCRAFT LICENSED ENGINEER- SIALKOT, PAKISTAN


HUB:Sharjah
Location: Sialkot, Pakistan

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About the job
Based in Sialkot, Pakistan, the purpose of this role is to perform routine and non-routine maintenance on ABY and 3rd party aircraft without violating safety and quality standards in a cost-effective manner.

Key responsibilities:

  • Carries out maintenance on ABY and 3rd party aircraft during Transit checks in accordance with Air Arabia and GCAA standards.
  • Ensure station maintained to GCAA standard. 
  • Monitor Engineering stores and ensure correct stock levels and shelf life of spares.
  • Monitor calibration dates of calibrated tooling.
  • Utilize the Station technicians effectively and professionally without violating safety and quality standards.
  • Maintain/ monitor approvals of all Engineers/ technicians on station.
  • Be Flexible and ensure Operation is protected at all times.
  • Advise Outstation Maintenance Manager of equipment or tooling shortfalls that could potentially affect the smooth operation of the station.
  • Carries out technical and administrative tasks as directed by Manager Outstation.
  • To maintain communication between Engineer and MCC in the event of an AOG situation.
  • Willing to work under harsh condition and shift work.

Qualifications & Experience:

  • Holder of a valid UAE GCAA Aircraft Maintenance Engineer's License or ICAO state member licensed type with recent experience of six (6) months within last 2 years and with A320/CFM-56-5 type rating endorsed.
  • Minimum of 5 years in aviation maintenance out of which at least 1 year as A320 certifying Engineer, holding current certificate to release to service. 
  • Very good knowledge of AMM/IPC/TSM/Air NAV. Good English and computer skills.

Do you think you have what it takes to be part of our dynamic and target driven team? If the answer is yes, then you may apply for the position by sending us a copy of your updated resume to cv@airarabia.com clearly mentioning in the subject line: Aircraft Licensed Engineer - Sialkot, Pakistan


CABIN CREW DUTY SUPERVISOR


HUB:Sharjah

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About the job
The purpose of this role is to assist Cabin Crew Manager in managing the Cabin Crew Members at all times and ensure that all crew are legal as per the GCAA requirements and their needs are met.

Key Responsibilities:

  • Ensure all flights departing Sharjah consist of the correct crew complement, and liaise with Crew rostering officer regarding crew shortfalls, if any.
  • Supervise correct and fair allocation of crew positions by auditing and reviewing.
  • Manage action, follow up and provide feedback to cabin crew on cabin flight report. 
  • Ensure all procedures, manuals and documentations in the Briefing Office are updated and maintained as per GCAA and company policy requirements.
  • Coach operating crew by giving them constructive feedback, being prepared to answer any queries, clarify any operational issues and if needed direct the crew member to the right personnel or department as necessary.
  • Manage grooming standards; monitored and rectified where needed. 
  • Manage senior or captains de-briefing and handle any conflict until it is resolved; use them as case studies in liaison with Training Manager.
  • Carry out flight observations and submit a full report to Cabin Crew Manager (2 flights a month) 
  • Manage daily both catering and duty free issues and ensures that the right product is selected for increasing the revenue using feedback of the crew.
  • Carry out a random pre and post flight check to monitor the boarding process, ground handling, catering-duty free, cabin appearance and crew performance; a full report should be submitted to Cabin Crew Manager. (3 flights per shifts) 
  • Liaise with other departments to fulfill cabin crew requirements (e.g. housing, transport, HR, finance). Place a purchase order for cabin crew department. 
  • Conduct evaluation for initial crew member during 90 days appraisal. 
  • Conduct appraisal for the crew including seniors.
  • Maintain records of crew performance, sick leave, no show, punctuality, customer service and take the necessary action in cases of discipline.
  • Assist Cabin Crew Manager in Cabin Crew Recruitment.
  • Assist Cabin Crew Manager for SCCM upgrade.
  • Assist the Cabin Crew Manager and carry out investigations on crew disciplinary / appreciations 
  • Manage crew welfare by looking at their personal issues, follow up with company Medical Centre for crew well-being, meet and assist new joining crews and visit crew if they are hospitalized.
  • Ensure the Familiarization Flight program is carried out and the correct paperwork is completed as per Procedures and compliance is achieved.
  • Prepare and disseminate Memos and reminders to all crew for any policy changes
  • Complete the Crew Movement Officer Shift Report Log at the end of the shift ensuring to note any handover matters for the following shift. Maintain physical appearance of the Briefing Office, including cleanliness, equipment condition etc., and make recommendation for any maintenance or equipment replacement.
  • In the absence of a SCCM, the briefing officer on duty will nominate the most senior crew member to conduct the pre-flight safety briefing. Crew Movement Officer will advise Crew Control of the absence of the operating SCCM.
  • Liaise with other hubs for sending and receiving any product i.e. crew uniforms, manuals 
  • Attend weekly meeting with cabin crew manager to identify the areas that require improvement.

Requirements:

  • Educated to High Secondary level. 
  • Minimum five years of experience as a cabin crew member with three year as a senior cabin crew. 
  • Good working knowledge of Flight Duty Time Limitation regulations. 
  • Self-motivated and able to work independently with strong written and oral communication skills in English.
  • Arabic would be an advantage.

Do you think you have what it takes to be part of our dynamic and target driven team? If the answer is yes, then you may apply for the position by sending us a copy of your updated resume to cv@airarabia.com clearly mentioning in the subject line: Cabin Crew Duty Supervisor


CALL CENTRE AGENT


HUB:Sharjah
Reference No: NP151-03

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Purpose of the job
To handle incoming or outgoing customer calls for for our airline business. He/She would handle account inquiries, customer complaints or support issues.

Key Responsibilities:

  • Takes calls from customers, potential customers, suppliers, agents and other making enquiries regarding the services and products of Air Arabia.
  • Complete flight booking forms, prepare change of details, and issue flight ticket orders, using computers. 
  • Confers with customers by telephone in order to provide information about products and services, to take orders or cancel reservations/accounts, or to obtain details of complaints. 
  • Determines charges for services requested, collect deposits or payments, and/or arrange for billing. 
  • Obtains and examines all relevant information in order to assess validity of complaints and to determine possible causes, such as extreme weather conditions. 
  • Refers unresolved customer grievances to designated departments for further investigation. 
  • Resolves customers' service or billing complaints by performing activities such as refunding money, and adjusting bills. Seeks approval of the Team Leader where applicable.
  • Checks to ensure that appropriate changes were made to resolve customers' problems. 
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
  • Gathers information regarding customers needs, trends developing and other data which may be of interest to Marketing and Sales departments feeds it back to the Call Centre Manager through Team Leaders.
  • Meet the monthly ( Revenue, calls & quality ) targets to reach the max level of punctuality & productivity 
  • Understand the real call center concept activities & work in achieving it.

Requirements:

  • Preferably under family sponsorship
  • Candidate should ideally have completed High School 
  • Good Computer skills. 
  • Should be proficient in both Arabic and English. 
  • Should be analytical with good Math skills.

 

Interested candidates may apply for the position by sending a copy of their updated resume.e to cv@airarabia.com clearly mentioning in the subject line: NP151-03 Call Centre Agent


CARGO OPERATIONS TRAINER


HUB:Sharjah
Reference No: ABY14-0156

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Role purpose
Air Arabia is looking for an dynamic individual with a passion for delivering Cargo Operations Learning and Development interventions for all applicable areas of the company acting as a role model for Cargo operations excellence in terms of actions, behaviour and appearance.

About the Job
The Cargo Operations Trainer is responsible for the development and delivery of operational and technical training courses required in the concerned department while working with partners, customers and internal employees to package best practices into training courses. The training courses will cover specific areas related to Cargo Operations.

The Cargo Operations Trainer must ensure the continued development, updating and implementation of training syllabi and course schedules are done effectively in coordination with the concerned stake holders.  The job holder must be in a position to deliver any adhoc training sessions as required by the Company.

Qualifications and Skills

  • Educated to a minimum of Degree level, IATA certification in Cargo Operations is desirable
  • Must have a minimum of three (03) years’ experience in Cargo operational activities
  • Previous experience of training in aviation / Cargo operations environment is desirable
  • PC Literate and well versed in MS Office Suite / Google office applications
  • Effective written and verbal communication skills in English, Hindi/Urdu would be an advantage
  • Must be fully knowledgeable and conversant with Cargo operations procedures, Equipment safety operations, Emergency procedures and Airport ramp procedures
  • Must be a team player with an ability to work independently under minimal supervision

Do you think you have what it takes to be part of our dynamic and target driven team? If the answer is yes, then you may apply for the position by sending us a copy of your updated resume to cv@airarabia.com clearly mentioning in the subject line: ABY14-0156 Cargo Operations Trainer


KEY ACCOUNT MANAGER GEORGIA


HUB:Sharjah
Reference No: ABY14-0168

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About the Job
Air Arabia is looking for dynamic, ambitious target driven individual to join its Commercial team to be responsible for responsible for generating sales in Georgia including servicing the tour operators / travel agents and leading a team of sales executives to achieve the same. The selected individual will be responsible for handling government affairs & liaison with airport authorities to procure necessary approvals for Air Arabia.

Key Accountabilities

  • To achieve and exceed the set revenue targets of the territory.
  • To manage and develop sales among travel agents and corporate and online portals in Georgia.
  • Identifies key contacts and decision makers in travel agencies; makes appointments and conducts meetings to educate and influence them to promote Air Arabia products and services.
  • Increase distribution by identifying and enrolling new sales agents and looking at alternative distribution channels.
  • Provides monthly reports to agents and their performance and discuss ways and means with them so as to take corrective actions, where necessary.
  • Initiates marketing activities to maintain Air Arabia awareness in the market.
  • Maintains and increase customer database, ensuring that key data elements are accurately recorded and kept up to date.
  • Keeps up-to-date with industry/competitor information including information concerning passenger trends and activities; keeps up a timely flow of key information to management.
  • Identifies prospective locations for sales/promotion activities based on statistical analysis and informs management.
  • Liaise and come up with solution on improving route with low load factor.
  • Handle government affairs ( Georgian Aviation & Ministry of Transport)
  • Co-ordinate airport slots (Form R/ Form N) and secure necessary approvals
  • Lead the sales team in Georgia.
  • Co-ordinate with marketing to launch campaigns & other PR related activities
  • Perform other job-related duties as assigned.

Qualifications and Experience:

  • Educated to a minimum of Diploma level, Degree level preferred.
  • 2 – 3 years of Airline Sales experience with Good Knowledge of the Georgianmarket.
  • Excellent communication skills in written and spoken English, Georgian and Russian.
  • PC Literate and well versed in MS Office Suite / Google office applications.

Do you think you have what it takes to be part of our dynamic and target driven team? If the answer is yes, then you may apply for the position by sending us a copy of your updated resume to cv@airarabia.com clearly mentioning in the subject line: ABY14-0029 Key Account Manager Georgia