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Thank you for your interest in employment with Air Arabia , and we wish you the very best in your job search. To apply for any of the positions below, please click on the Apply Now button.

 

CARGO CAPACITY CONTROL & OPERATIONS EXECUTIVE


HUB: Sharjah
Reference No: ABY16-068

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About the job

The purpose of this role is to manage the individual cargo flight planning/troubleshooting as well as the day to day operations activities of the Cargo Department. This role serves as a bridge way between Air Arabia Cargo and the GHA (SHJ and outstations) to ensure a better level of service is provided. This role will also support the Cargo sales team to achieve and exceed the budgeted yearly revenue target set for Air Arabia Cargo.

Key responsibilities:

  • Manage the daily cargo booking profile and prioritise cargo correctly as per Company policies, prepare required load plans, messaging relevant stakeholders as required and tracking of shipments
  • Coordinate with hub/outstation GHA's to trouble shoot day to day discrepancies, monitor overall performance of the GHA and ensure compliance against the agreed SLAs.
  • Identify gaps in service delivery/performance, recommend and implement solutions to ensure compliance with agreed SLAs and provide high levels of service.
  • Manage day to day Air Arabia Courier/Cargo operations including coordination of interline cargo transfers.
  • Provide technical inputs on GHA Contracts.
  • Maintain discrepancy log book, Trigger incident reports and ensure incident report compliance reporting for outstations and from the HUB.
  • Manage trucking operation and coordinate with neighboring Airports.
  • Coordinate with internal stakeholders to ensure the optimal usage of available cargo capacity on each flight.
  • Ensure correct handling of valuables, perishables, diplomatic mail and other special cargo.
  • Coordinate regular checks in the SAS warehouse to ascertain that cargo has not been short-shipped.
  • Ensure all necessary documents are filed accurately in respective station files.
  • Ensure Cargo reservations and space control functions correctly performed.
  • Ensure necessary G9 stationary is available at SHJ Hub at all times.
  • Ensures that outstations are advised of any local customs/government regulations liable to effect services as well as of any cargo "backlog" situations as they develop. Ensure all standard G9 security measures are performed by GHA at hub/outstations.
  • Attend and monitor cargo loading / off-loading at aircraft side for all critical flights i.e. special movements, trial shipments or externally monitored flights, and ensure that any damaged cargo is examined with agent/importers.
  • Ensure that the GHA delivers all relevant documentation for cargo/mail/diplomatic mail from/to appropriate authorities.
  • Represent the interests of Air Arabia at all times when dealing with handling agents & airlines.
  • Ensure all Electronic Data Input (EDI) messages are triggered as required for updating the Cargo Flash system.
  • Ensure full compliance with cargo flash system on all operational issues and ensure that no un-booked shipments are routed via SHJ and RKT
  • Ensure VAL box inventories are maintained/updated accurately at all times.

Qualifications & Experience:

  • Must be educated to a Graduate Degree level
  • Should have at least 5 years of operational experience in air cargo and trucking activities, preferably with an airline / Freight Forwarder
  • Must have an in-depth knowledge of GHA & Cargo operation.
  • Must be experienced in Load Planning Procedures.
  • Must be trained in Cargo product awareness, basic cargo rating, sales development and cargo reservation.

Do you think you have what it takes to be part of our dynamic and target driven team? If the answer is yes, then you may apply for the position by sending us a copy of your updated resume to cv@airarabia.com clearly mentioning in the subject line: ABY16-068 Cargo Capacity Control & Operations Executive


ANCILLARY REVENUE SUPERVISOR


HUB: Sharjah
Reference No: ABY16-075

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About the job

The purpose of this role is the day to day management of a portfolio of existing and new ancillary revenue products sold online, onboard, at airports or through partnerships. This role is also responsible for achieving the ancillary revenue budget for the group.

Key responsibilities:

The Ancillary Revenue Supervisor is responsible for developing strategies and action plans to achieve the annual ancillary revenue budgets for all Air Arabia Group airlines. Through the creation of reporting and monitoring mechanisms, as well as following market developments and benchmark competitor offers, he/she will analyse existing revenue streams and identify future opportunities

In this role, the job holder is will be required to propose and take ownership of the implementation of internal and external projects for improvement of existing ancillary revenues. He/she must liaise and work with different internal stakeholders to ensure the successful launch of new products and improvement of existing ones.

The role is also responsible for identifying potential partners and negotiation of agreements while building/maintaining the day-to-day relationships with suppliers.

Qualifications & Experience:

  • Must be educated to a minimum of Bachelor degree level, preferably in Business Administration.
  • Minimum of three to five years' experience in managing ancillary revenue in the Airline/Hotel industry.
  • Must possess the ability to think strategically and have strong negotiation skills.
  • Must have strong numerical and analytical skills.
  • Effective written and verbal communication skills in English, Arabic would be an advantage.

Do you think you have what it takes to be part of our dynamic and target driven team? If the answer is yes, then you may apply for the position by sending us a copy of your updated resume to cv@airarabia.com clearly mentioning in the subject line: ABY16-075 Ancillary Revenue Supervisor


TOOL CRIB CONTROLLER


HUB: Sharjah
Reference No: ABY16-077

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About the job

The job holder will be responsible for the maintenance of tool crib, maintaining and monitoring records of tools and stock level in the Engineering Stores.

 

Key responsibilities:

  • Responsible for upkeep of all tools & equipment's held in the ABY Tool Crib.
  • Responsible to monitor the tools issue register on all working days and report any discrepancy noted regarding Non return of tools and missing Data.
  • Responsible to maintain a record of Calibrated tools, checking on regular basis for calibration requirements.
  • Responsible to report Stores Supervisor any discrepancy or damage noted on any of the tools.
  • Responsible to request for replenishment and follow up with Procurement team for tools & equipment.
  • Maintain a record for all tools held in stock & Carry out stock check in every quarter and report discrepancies to Stores supervisor
  • Responsible for booking-in & booking-out of all tools on normal working hours.
  • Responsible for the commercial stock items like rags, batteries, gloves, shoes, reflective jackets, etc.
  • Maintain the temperature and humidity of the tool crib.
  • Liaise with the general mechanic to ensure that ground equipment's are operational at all times.
  • Liaise with planning and ensure tools and equipment's availability for all scheduled aircraft checks.
  • Responsible for the housekeeping of the Tool Crib and associated areas.
  • Accountable for all health & Safety related issues, ensuring that hazards are identified, risk assessments carried out and corrective action taken as necessary.
  • Ensure all errors are reported, identify the reasons for the error and put into place mitigation to ensure no re-occurrence.

Qualifications & Experience:

  • Must be educated to a minimum of Higher Diploma, Degree level preferred.
  • Minimum of 2 years' experience in a similar capacity within the aviation industry.
  • Knowledge of the airworthiness regulations pertaining to the acceptance, storage and issue of aircraft technical spares and associated equipment used for aircraft maintenance.
  • Effective written and verbal communication skills in English, Arabic would be an advantage.
  • Must be able to work rotating shift patterns.

Do you think you have what it takes to be part of our dynamic and target driven team? If the answer is yes, then you may apply for the position by sending us a copy of your updated resume to cv@airarabia.com clearly mentioning in the subject line: ABY16-077 Tool Crib Controller


TECHNICAL INSTRUCTOR


HUB: Sharjah
Reference No: ABY16-TI (MECH)

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About the job

To carry out theoretical and practical training, design and perform assessments; develop training material, examinations and training procedures.

 

Key responsibilities:

  • Instruct staff of Regulatory and Development Training (i.e. Task Training, A320 General Familiarization, A320 Refresher, Human Factors, Fuel Tank Safety, ABY procedures)
  • Design and develop training courses as requested by the MTT
  • Develop in conjunction with the MTT a Training Needs Analysis for the staff
  • Assess the competency of staff on OJT or Practical Training
  • Develop and review in conjunction with the MTT the training program for trainee technicians
  • Design, develop and deliver theoretical and practical training tailored to trainee technicians and junior technicians
  • Maintain records of such training and carry out assessment of staff on regular, agreed timeframes
  • Assist the MTT in preparing training budget and training plan for each year
  • Self-develop to instruct internally any courses beneficial to the Company and staff and develop relevant training material
  • Maintain awareness of the Regulation (Competent Authority), Industry best practice and to seek opportunities for training enhancement
  • Maintain expenditure within the agreed budget
  • Maintain discipline of all trainees in line with ABY policies
  • Develop in conjunction with the MTT, procedures, processes, and documents to support the training department.
  • Seek in conjunction with the MTT additional 3rd party business opportunities

Qualifications & Experience:

  • Holder of an A320(CFM-56) type rated AME license (UAE GCAA CAR-66 B1.1 or equivalent)
  • Has attended an Instructional Technique course (desirable for internal candidates but not essential)
  • Work experience as aviation maintenance instructor in a GCAA CAR/EASA 145 or GCAA CAR/EASA 147 approved organization (desirable for internal candidates but not essential)
  • Approved Human Factors trainer (desired)
  • Experience as technical assessor (desired)
  • Experience as mentor of trainee technicians (desired)

Do you think you have what it takes to be part of our dynamic and target driven team? If the answer is yes, then you may apply for the position by sending us a copy of your updated resume to cv@airarabia.com clearly mentioning in the subject line: ABY16- TI (MECH)


CALL CENTRE QUALITY CONTROLLER


Hub: Sharjah
Reference No.: ABY16-066

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About the Job

    The purpose of this role is to ensure that highest quality standards are set at the call Centre and ensure that the same are met by the agents. The role monitors phone calls, ensure Call Centre Agents provide excellent customer service when dealing with customers & provide accurate information in a courteous and professional manner.

Key Accountabilities:

  • Develop the quality standards of the Call Centre.
  • Responsible for setting the telephone script for agents to follow on each call. Monitor inbound and outbound calls to ensure:
  • Correct telephone etiquettes are being applied by the Call Centre Agents.
  • Agents are following appropriate hold procedures.
  • Perform various types of auditing (Recording, Live, Buddy-buddy, Mystery call) to gather information on the quality issues among agents and provide action plan to resolve the same.
  • Conduct follow up with agents regarding quality issues and provide assistance to improve the quality of their individual performance and increase sales revenue output.
  • Monitor and score inbound calls taken by Call Centre Agents.
  • Facilitate calibration sessions with other call centres to ensure scoring accuracy and share best practices for coaching and monitoring.
  • Provide recommend on changes and training opportunities for Call Centre Agents to the management.
  • Analyze the results of performance per agent, per team in terms of quality, draw conclusions and make recommendations.
  • Proactively identify trends based on monitoring and provide formalized feedback to superiors based on findings.
  • Provide performance feedback to assigned managers.
  • Prepare and analyze monthly evaluation quality scores & staff errors once result is received and provide solution with financial impacts.
  • Provide training, coaching, feedback, and assistance to Call Centre Agents whose performances are below the standard level of performance set by the company.
  • Motivate and encourage the Call Centre Agents when under pressure to achieve better results.
  • Update the Call Centre Agents with the new policies & procedures for quality and ensure adherence of the same.

Qualifications and Experience

  • Must be educated to Higher Diploma or Degree level, preferably in Business Administration
  • Must be educated to Higher Diploma level, Bachelor's Degree preferable.
  • Minimum of 3 years' experience in Call Centre.
  • Effective written and verbal communication skills in English and Arabic.
  • Must have strong problem solving skills to overcome quality barriers
  • Must have the ability to multi-task and prioritize assignments efficiently.

Do you think you have what it takes to be part of our dynamic and target driven team? If the answer is yes, then you may apply for the position by sending us a copy of your updated resume to cv@airarabia.com clearly mentioning in the subject line: ABY16-066 Call Centre Quality Controller.


GRAPHIC DESIGNER


Division/Department : Corporate Communications / Marketing
Reports to: Creative Studio Manager
Reference No.: ABY16-037

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About the Job

    The graphic designer is responsible for creating the graphics primarily for published, printed or electronic media, such as brochures and advertising. They are also sometimes responsible for typesetting, illustration and web design. A core responsibility of the designer's job is to present information in a way that is both accessible and aesthetic.

Key Accountabilities:

  • Create and design layouts and final artwork materials for all kinds of advertising such as print, brochures, branding.
  • Work according to the given instructions and guidelines and ensuring a quality output.
  • Attention to details and responsibility of monitoring and fixing mistakes
  • Producing error free final artwork materials for production according to the given media plan and technical requirements.
  • Develop professional skills in the universal graphic design applications and keep up to date with the new design trends and technologies.
  • Work with the creative manager and help and suggest new concepts for advertising campaigns.
  • Plan the given tasks, and use the required software to accomplish the job and meet the deadline.
  • Arrange and sort the job folders and keep the server tidy.

Key Performance Measures

  • Work with studio manager and suggest new designs and concepts for advertising campaigns and brainstorm with the team to come up with new ideas.
  • Take the ownership of the given tasks and ensure proper handling and error free delivery on time.
  • Develop new skills and explore innovative ways of doing designs that helps developing the brand image further.
  • Monitor and track projects to ensure proper and timely completion.

Qualifications, Experience and Skills

  • Bachelor's degree in Graphic design and at least 3-4 years of experience in a similar role. Experience of the airline industry is an advantage.
  • Knowkledge in using Adobe Suite, Photoshop, 2d & 3d animations and motion graphics

Competencies

  • Professionalism: Strives to follow a clear code of personal, business or ethical values so that individuals, situations or issues are handled with integrity.
  • Customer Service Orientation: Discovers the needs of internal and external customers and strives to deliver services and products to meet these needs.
  • Initiative and Commitment to Achieve: The tendency to act in a self – directed way, by taking action before being directed or forced by events; to seize opportunities, probe for in-depth information and deliver significantly more than the minimum required, whilst protecting safety, health and long – term productivity.
  • Cost Orientation: The drive to reduce costs.
  • Analytical Thinking: The ability to analyse issues and problems logically, to think laterally, to spot trends, possible consequences and determine appropriate action.
  • Effective Communication (Communication Abilities): The ability to convey a message, verbally or in writing, to both individuals and groups, actively listens to the response and successfully holds their attention to achieve the desired impact.
  • Influence and Negotiation: Uses appropriate personal style to gain acceptance or agreement to an idea or plan; changes others' opinions by effective persuasion.

Do you think you have what it takes to be part of our dynamic and target driven team? If the answer is yes, then you may apply for the position by sending us a copy of your updated resume to cv@airarabia.com clearly mentioning in the subject line: ABY16-037 Graphic Designer


KEY ACCOUNT MANAGER - JORDAN


Hub : Jordan
Reference No.: JAD16-006

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About the Job

    Air Arabia is looking for dynamic, ambitious target driven individual to join its Commercial team who will be responsible for generating sales in Jordan, servicing the tour operators & travel agents and will lead a team of sales executives to achieve the same.

Key Accountabilities:

To achieve and exceed the set revenue targets of the territory.

To manage and develop sales among travel agents and corporate and online portals in UAE.

Identifies key contacts and decision makers in travel agencies; makes appointments and conducts meetings to educate and influence them to promote Air Arabia products and services.

Increase distribution by identifying and enrolling new sales agents and looking at alternative distribution channels.

Provides monthly reports to agents and their performance and discuss ways and means with them so as to take corrective actions, where necessary.

Initiates marketing activities to maintain Air Arabia awareness in the market.

Keeps up-to-date with industry/competitor information including information concerning passenger trends and activities; keeps up a timely flow of key information to the Sales Manager.

Qualifications and Experience:

  • Educated to a minimum of Diploma level, Degree level preferred.
  • 3 – 4 years of Airline Sales experience with Good Knowledge of the market.
  • Excellent communication skills in written and spoken English and Arabic are a must.
  • PC Literate and well versed in MS Office Suite / Google office applications.

Do you think you have what it takes to be part of our team? If the answer is yes, then you may apply for the position by sending us a copy of your updated resume to jordan@airarabia.comclearly mentioning in the subject line: JAD16-006 Key Account Manager


REGIONAL MANAGER GROUND OPERATIONS


HUB: Sharjah
Reference No. : ABY16-RMGO
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About the job
Air Arabia is looking for an individual with strong Ground Operations management experience to help develop and manage the airport operations for the Indian Sub-continent in accordance with the corporate objectives and the regulatory requirements. The selected individual will be responsible for ensuring high standards of service while maintaining the security and safety of operation across the region.

Key Responsibilities:

The Regional Manager Ground Operations (RMGO) is responsible for leading the Ground Operations team in ensuring efficient handling of all activities of Airport Services across the region ensuring highest quality standards, identifying areas of concern and developing/implementing corrective action plans as well as developing/implementing effective procedures for Airport Services ensuring high standards of service and maintaining the security and safety of Airport and Ramp operations across the network. The Regional Manager Ground Operations will ensure that this is done in accordance with the corporate objectives and the local regulatory requirements.

The Regional Manager Ground Operations will be responsible for controlling and negotiating all customer services contractual requirements within the region to ensure that the company interests are protected. Wherever necessary he/she will liaise with senior management of Engineering, Operations and other Departments with regard to common contractual needs and corporate objectives and liaise with relevant international industry bodies to protect the Company's interests.
The Regional Manager Ground Operations is responsible for proposing and arranging for operating budget for the airports within the region and implementation of effective cost control measures. He/she will also be responsible for ensuring that all administrative requirements of the department such as training, recruitment, contracts, etc. are met while also ensuring compliance with meeting targets and managing station performance.

Qualifications & Skills:

  • Excellent communication skills, both written and spoken in English and Arabic.
  • Must be Educated to degree level with formal qualification in Management Studies or equivalent.
  • A minimum of 12 years of relevant experience is required with at least 5 years in a management role.
  • Strong functional knowledge of Customer Services / Airport Operations, Recruitment / selection techniques and Contracts
  • PC Literate and well versed in MS Office Suite / Google office applications,
  • Strong inter-personal and relationship building skills with an ability to work independently.
  • Strong negotiation skills

 

Do you think you have what it takes to be part of our dynamic and customer focused team? If the answer is yes, then you may apply for the position by sending us a copy of your updated resume to cv@airarabia.com clearly mentioning in the subject line: ABY16-RMGO


CABIN CREW MANAGER - EGYPT


HUB: Egypt
Reference No.:RBG15-001

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About the Job

Airarabia Egypt is looking for someone to train its Cabin Crew members to ensure the safety and comfort of Air Arabia passengers on board aircraft. 

 

Key Accountabilities:

  • Review and identify areas, which affect the company standards/image and recommend solutions.
  • Manage day-to-day crew issues including welfare of crew; standards of grooming; attendance, punctuality and disciplinary matters etc.  Review complaints involving Cabin Crew and helping to incorporate 'lessons learnt' into briefings, training sessions, procedures, etc.
  • Checks rosters for Cabin Crew, ensuring fair and equitable distribution of assignments. 
  • Responsible for the overall performance management of the crew and the Crew Movement Officers ensuring all aspects is taken into account. 
  • Carry out flight checks whenever required and provide feedback.
  • Responsible for the complete cabin crew cycle from recruitment to exit function.
  • Reviews incidents where breaches of regulations; initiates disciplinary action where necessary and reports findings and action taken to the HCS.
  • Responsible for achieving on board sales revenue by motivating crew to sell.
  • Work closely with the audit and quality check teams to identify areas of non- compliance and seek advice and support from HCS in closing audit findings to ensure all regulatory requirements are met.
  • Monitor the delivery of SLA by service providers (catering, uniforms, and in-flight supplies providers).
  • Update oneself on all ECAA regulations and keep the HCS informed on regulatory changes; new regulations etc.
  • Conduct regular crew meeting and meetings with other departments (Rostering, HR, Safety) to ensure compliance of all policies and procedures.
  • Review and approve the flying hours report and the monthly commission payments for crew with regards to catering and duty free sales.

Qualifications & Experience:

  • Possesses extensive experience of cabin crew operations, preferably with various airlines as well as appropriate knowledge of the legal requirements of the ECAA, Airbus Company and any other relevant regulatory body.
  • Effective written and verbal communication skills in English and Arabic.

Do you think you have what it takes to be part of our dynamic and target driven team? If the answer is yes, then you may apply for the position by sending us a copy of your updated resume to cv_rbg@airarabia.com clearly mentioning in the subject line: Cabin Crew Manager


SAFETY TRAINING AND CABIN STANDARDS OFFICER - EGYPT


HUB: Egypt
Reference No.:RBG15-002

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About the Job

Airarabia Egypt is looking for someone to train its Cabin Crew members to ensure the safety and comfort of Air Arabia passengers on board aircraft. 

 

Key Accountabilities:

  • Ensures that Cabin Crew are trained to perform in accordance with the provisions of the Air Arabia Manuals, and that prompt and effective corrective action is taken when Cabin Crew default.
  • Trains Cabin Crew in their responsibilities for reporting to the Captain on the conduct of passengers and how to coordinate cabin safety in accordance with emergency procedures as specified in the Operations Manual/FCOM and the actions to take in the event of irregularities and malfunctions.
  • Trains Cabin Crew on the checks required for emergency equipment, catering equipment and other specified equipment and the actions to take in the event of deficiencies.
  • Trains Cabin Crew on after flights procedures, such as completion of documentation, obtaining the Captains signature on occurrence reports.
  • Trains Cabin Crew in the orderly and complete handover/takeover when handing/taking over the cabin from catering, cleaning or maintenance personnel.
  • Designs, produces and implements training programs and schedules for Cabin Crew, supervising their progress and maintaining records of their performance including safety drills, First Aid, emergency procedures and the layout of particular aircraft types.
  • Maintains training records, including materials, tests used and results and records of license renewal dates to ensure that necessary training is provided in sufficient time to allow for recertification before expiry.
  • Writes and update CSPM, checks and approves the issue of safety bulletins, ensuring that Cabin Crew are made aware of the contents.
  • Carries out cabin crew competency checks.
  • Responsible for the editing, publishing and distributing recurrent training.
  • Preparing, processing all necessary documents required for initial cabin crew licenses and additional aircraft ratings, in accordance to ECAA requirements and Correspond with ECAA for any safety related issue.

 

Qualifications & Experience:

  • A Diploma or equivalent education. Minimum five years of experience as a cabin crew member with three years as a senior cabin crew. Training in first aid is essential – a formal qualification is an advantage.
  • Appropriate aircraft type certificates are also essential. A good technical knowledge of aircraft.
  • Effective written and verbal communication skills in English and Arabic

Do you think you have what it takes to be part of our dynamic and target driven team? If the answer is yes, then you may apply for the position by sending us a copy of your updated resume to cv_rbg@airarabia.com clearly mentioning in the subject line: Safety Training and Cabin Standards Officer


CAPTAIN - A320 TYPE RATED FOR AIR ARABIA - JORDAN


HUB: Amman, Jordan
Reference No.:AMM15-001

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About the Job
Air Arabia is looking to hire experienced A320 type rated Captains for our Operations based out of Amman, Jordan.

 

Required Qualifications and Experience:

A320 Rated applicants

  • Valid ICAO / JAA ATPL License with A320 Type Rating
  • Valid ICAO / JAA Medical
  • Current on A320 within last 6 months
  • Minimum 800 hours as PIC on A320 type
  • Minimum 1500 hours as PIC on Multi-crew Jet aircraft
  • Minimum 5000 hours total flying time
  • English Language Proficiency (ELP) - Minimum Level 4
  • TRE / TRI experience on A320 preferable

 

Do you think you have what it takes to be part of our dynamic and target driven team?
If the answer is yes, then you may apply for the position by sending us a copy of your updated resume and relevant documents to jordan@airarabia.com with clearly mentioning in the subject line: AMM15-0001 Captain A320


AIRCRAFT LICENSED ENGINEER


HUB: Sharjah
Reference No: ABY16-ALE UAE

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About the job
The purpose of this role is to perform routine and non-routine maintenance on ABY and 3rd party aircraft in a cost-effective manner without violating safety and quality standards.

 

Key responsibilities:

  • Carry out maintenance on ABY and 3rd party aircrafts during A and C checks and unscheduled inputs up to or exceeding Air Arabia GCAA standard.
  • Regularly monitor the aircraft defect status sheet and ensures defects are cleared during maintenance without causing operation delay while adhering to the required standard.
  • Carry out routine and non-routine cards without causing input delay beyond the allocated ground time for the check or maintenance required.
  • Utilize the Technicians effectively and professionally without violating safety and quality standards.
  • Update the Shift Manager of any issues arises which can be of a concern or could result in operational disruption or involve a drop in acceptable service standards.
  • Advise the Shift Manager / Tool stores of equipment or tooling shortfalls that could potentially affect aircraft maintenance inputs.
  • Carry out technical projects / tasks as directed by Shift Manager or Line Manager.

Qualifications & Experience:

  • Holder of a valid UAE GCAA Aircraft Maintenance Engineers license or ICAO state member licensed type with recent experience of (6) months within last 2 years and with A320/CFM56-5 type rating endorsed.
  • Minimum of 6 years in aviation maintenance out of which 2 years as A320 certifying engineer without any limitation/ restrictions (having CRS).
  • Excellent English communication skills
  • PC literate
  • Willing to work under harsh weather conditions and in rotating shift patters.

Do you think you have what it takes to be part of our dynamic and target driven team? If the answer is yes, then you may apply for the position by sending us a copy of your updated resume to cv@airarabia.com clearly mentioning in the subject line: ABY16-ALE UAE


CAPTAIN - A320 TYPE RATED


HUB: Sharjah / Morocco / Egypt
Reference No: ABY14-0168

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About the job
Air Arabia is looking to hire experienced A320 type rated Captains for our Operations based out of Sharjah / Morocco / Egypt.

 

Qualification and Experience:

A320 Rated applicants

  • Valid ICAO / JAA ATPL License with A320 Type Rating
  • Valid ICAO / JAA Medical
  • Current on A320 within last 6 months
  • 800 hours as PIC on A320 type
  • 1000 hours as PIC on Multi-crew Jet aircraft
  • 5000 hours total flying time
  • English Language Proficiency (ELP) - Minimum Level 4
  • TRE / TRI experience on A320 preferable

Do you think you have what it takes to be part of our dynamic and target driven team?
If the answer is yes, then you may apply for the position by sending us a copy of your updated resume to cv@airarabia.com with clearly mentioning in the subject line: ABY14-168 Captain A320


CABIN CREW


HUB:Sharjah

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About the job
Air Arabia are looking to recruit Cabin Crew for their hub in Sharjah. If you fit the below criteria and are look for an exciting new challenge, please submit your CV and photograph.

 

Requirements:

  • A Higher Secondary education with good pass results is essential good English language command.
  • Must be within the age band of 21 years and 30 years.
  • Must be educated to a minimum level of accredited Higher Secondary Education or equivalent.
  • Must have a high standard of English; verbal, written and comprehension. Fluency in another language is always an advantage.
  • Must meet the below mentioned height and weight criteria.
    Male: HT - 165 cm. WT -68 to 82 kg.
    Female: HT -160 cm WT - 58 to 70 kg.
  • Ability to swim at least 30m unaided in open water, without a flotation device.
  • Clear skin with no marks / tattoos that would be visible whilst wearing the uniform.
  • Medically fit to meet regulatory requirements.
  • Cabin Crew / Nursing experience would be an asset.

Do you think you have what it takes to be part of our dynamic and target driven team? If the answer is yes, then you may apply for the position by sending us a copy of your updated resume to cabincrewjobs@airarabia.com clearly mentioning in the subject line: Cabin Crew


AIRCRAFT LICENSED ENGINEER- PAKISTAN/ NEPAL


HUB:Sharjah
Location: Pakistan/ Nepal
Reference No: ABY16-ALE Outstations

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About the job
Based in Sialkot, Pakistan, the purpose of this role is to perform routine and non-routine maintenance on ABY and 3rd party aircraft without violating safety and quality standards in a cost-effective manner.

Key responsibilities:

  • Carries out maintenance on ABY and 3rd party aircraft during Transit checks in accordance with Air Arabia and GCAA standards.
  • Ensure station maintained to GCAA standard.
  • Monitor Engineering stores and ensure correct stock levels and shelf life of spares.
  • Monitor calibration dates of calibrated tooling.
  • Utilize the Station technicians effectively and professionally without violating safety and quality standards.
  • Maintain/ monitor approvals of all Engineers/ technicians on station.
  • Be Flexible and ensure Operation is protected at all times.
  • Advise Outstation Maintenance Manager of equipment or tooling shortfalls that could potentially affect the smooth operation of the station.
  • Carries out technical and administrative tasks as directed by Manager Outstation.
  • To maintain communication between Engineer and MCC in the event of an AOG situation.
  • Willing to work under harsh condition and shift work.

Qualifications & Experience:

  • Holder of a valid UAE GCAA Aircraft Maintenance Engineer's License or ICAO state member licensed type with recent experience of six (6) months within last 2 years and with A320/CFM-56-5 type rating endorsed.
  • Minimum of 5 years in aviation maintenance out of which at least 1 year as A320 certifying Engineer, holding current certificate to release to service.
  • Very good knowledge of AMM/IPC/TSM/Air NAV. Good English and computer skills.

Do you think you have what it takes to be part of our dynamic and target driven team? If the answer is yes, then you may apply for the position by sending us a copy of your updated resume to cv@airarabia.com clearly mentioning in the subject line: ABY16-ALE Outstations


CABIN CREW DUTY SUPERVISOR


HUB:Sharjah

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About the job
The purpose of this role is to assist Cabin Crew Manager in managing the Cabin Crew Members at all times and ensure that all crew are legal as per the GCAA requirements and their needs are met.

Key Responsibilities:

  • Ensure all flights departing Sharjah consist of the correct crew complement, and liaise with Crew rostering officer regarding crew shortfalls, if any.
  • Supervise correct and fair allocation of crew positions by auditing and reviewing.
  • Manage action, follow up and provide feedback to cabin crew on cabin flight report.
  • Ensure all procedures, manuals and documentations in the Briefing Office are updated and maintained as per GCAA and company policy requirements.
  • Coach operating crew by giving them constructive feedback, being prepared to answer any queries, clarify any operational issues and if needed direct the crew member to the right personnel or department as necessary.
  • Manage grooming standards; monitored and rectified where needed.
  • Manage senior or captains de-briefing and handle any conflict until it is resolved; use them as case studies in liaison with Training Manager.
  • Carry out flight observations and submit a full report to Cabin Crew Manager (2 flights a month)
  • Manage daily both catering and duty free issues and ensures that the right product is selected for increasing the revenue using feedback of the crew.
  • Carry out a random pre and post flight check to monitor the boarding process, ground handling, catering-duty free, cabin appearance and crew performance; a full report should be submitted to Cabin Crew Manager. (3 flights per shifts)
  • Liaise with other departments to fulfill cabin crew requirements (e.g. housing, transport, HR, finance). Place a purchase order for cabin crew department.
  • Conduct evaluation for initial crew member during 90 days appraisal.
  • Conduct appraisal for the crew including seniors.
  • Maintain records of crew performance, sick leave, no show, punctuality, customer service and take the necessary action in cases of discipline.
  • Assist Cabin Crew Manager in Cabin Crew Recruitment.
  • Assist Cabin Crew Manager for SCCM upgrade.
  • Assist the Cabin Crew Manager and carry out investigations on crew disciplinary / appreciations
  • Manage crew welfare by looking at their personal issues, follow up with company Medical Centre for crew well-being, meet and assist new joining crews and visit crew if they are hospitalized.
  • Ensure the Familiarization Flight program is carried out and the correct paperwork is completed as per Procedures and compliance is achieved.
  • Prepare and disseminate Memos and reminders to all crew for any policy changes
  • Complete the Crew Movement Officer Shift Report Log at the end of the shift ensuring to note any handover matters for the following shift. Maintain physical appearance of the Briefing Office, including cleanliness, equipment condition etc., and make recommendation for any maintenance or equipment replacement.
  • In the absence of a SCCM, the briefing officer on duty will nominate the most senior crew member to conduct the pre-flight safety briefing. Crew Movement Officer will advise Crew Control of the absence of the operating SCCM.
  • Liaise with other hubs for sending and receiving any product i.e. crew uniforms, manuals
  • Attend weekly meeting with cabin crew manager to identify the areas that require improvement.

Requirements:

  • Educated to High Secondary level.
  • Minimum five years of experience as a cabin crew member with three year as a senior cabin crew.
  • Good working knowledge of Flight Duty Time Limitation regulations.
  • Self-motivated and able to work independently with strong written and oral communication skills in English.
  • Arabic would be an advantage.

Do you think you have what it takes to be part of our dynamic and target driven team? If the answer is yes, then you may apply for the position by sending us a copy of your updated resume to cv@airarabia.com clearly mentioning in the subject line: Cabin Crew Duty Supervisor


CALL CENTRE AGENT


HUB:Sharjah
Reference No: NP151-03

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Purpose of the job
To handle incoming or outgoing customer calls for for our airline business. He/She would handle account inquiries, customer complaints or support issues.

Key Responsibilities:

  • Takes calls from customers, potential customers, suppliers, agents and other making enquiries regarding the services and products of Air Arabia.
  • Complete flight booking forms, prepare change of details, and issue flight ticket orders, using computers.
  • Confers with customers by telephone in order to provide information about products and services, to take orders or cancel reservations/accounts, or to obtain details of complaints.
  • Determines charges for services requested, collect deposits or payments, and/or arrange for billing.
  • Obtains and examines all relevant information in order to assess validity of complaints and to determine possible causes, such as extreme weather conditions.
  • Refers unresolved customer grievances to designated departments for further investigation.
  • Resolves customers' service or billing complaints by performing activities such as refunding money, and adjusting bills. Seeks approval of the Team Leader where applicable.
  • Checks to ensure that appropriate changes were made to resolve customers' problems.
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
  • Gathers information regarding customers needs, trends developing and other data which may be of interest to Marketing and Sales departments feeds it back to the Call Centre Manager through Team Leaders.
  • Meet the monthly ( Revenue, calls & quality ) targets to reach the max level of punctuality & productivity
  • Understand the real call center concept activities & work in achieving it.

Requirements:

  • Preferably under family sponsorship
  • Candidate should ideally have completed High School
  • Good Computer skills.
  • Should be proficient in both Arabic and English.
  • Should be analytical with good Math skills.

 

Interested candidates may apply for the position by sending a copy of their updated resume.e to cv@airarabia.com clearly mentioning in the subject line: NP151-03 Call Centre Agent