Departure date: - , Return date: - | Passengers: - Adults, - Children Edit information

Journey type

Departure date

Return date

Passengers


Do you have a promo code?

Currency


Other services

Careers


Thank you for your interest in employment with Air Arabia , and we wish you the very best in your job search. To apply for any of the positions below, please click on the Apply Now button.

 

TECHNICAL INSTRUCTOR (Revised)


HUB:Sharjah
Apply Now

About the job
Air Arabia is seeking  a Technical Instructor to join our training department to assist in developing Air Arabia’ s Engineering and Maintenance staff to maintain regulatory compliance and to develop them to their full potential.
Reporting to the Technical Training & Staff Development Manager this new position will strengthen the departments desire to ensure its staff are at the highest technical standard.

Key Responsibilities:

  • Deliver effective and efficient regulatory and development training such as, but not limited to: HF, FTS, EWIS, Aviation Legislation, Company procedures …
  • Produce training support materials including course description, learning objectives, presentations, handouts, assessment and evaluation methods
  • Identify staff training needs and design and develop related training procedures
  • Support the Technical Training Manager in the preparation of the yearly training plan and training budget.

Qualifications & Experience:

  • Previous experience in teaching aircraft technical and regulation subjects in a 145 or 147 approved organization
  • Demonstrable knowledge of GCAA/EASA regulations
  • Approval as HF instructor would be an advantage
  • Competent of passing on skills to both inexperienced staff and highly qualified Engineers
  • Computer literacy is a must for this role.
  • This individual shall be from an aviation technical background.  Previous work experience as approved instructor is a pre-requisite. Self- development and attention to details will also be a pre-requisite. Knowledge of or work experience on A320 aircraft would be an advantage.

Do you think you have what it takes to be part of our dynamic and target driven team? If the answer is yes, then you may apply for the position by sending us a copy of your updated resume to cv@airarabia.com clearly mentioning in the subject line: Technical Instructor (Revised)


YIELD MANAGEMENT EXECUTIVE


HUB: Sharjah
Reference No. : ABY15-142

Apply Now

About the Job

Air Arabia is looking for individual with strong analytical skills and a keen attention to detail to manage a route cluster and optimise revenue by effectively managing yield/seat factor balance, thus contributing to maintaining the profitability of routes.

 

Key Accountabilities:

The Yield Management Executive is responsible for producing long-term plans based upon detailed analysis of routes that provide information upon which the pricing strategy for the Company can be based. This includes the regular monitoring / optimizing of flights on the routes assigned based on the demand. He/she is required to identify the break-even revenue of the assigned routes based on the most up-to-date and best sourced information.

The job holder is responsible for identifying / achieving the optimum seat factor/yield combination which best ensures the profitability on assigned routes through revenue analysis and route management while looking at the other airline fares available in the market to ensure medium/long term profitability. He/she is responsible for collating competitor fares and products and establishing / maintaining an easily referenced database.

The job holder must obtain feedback from the commercial team regarding competitor fares, products and services through a process of establishing, developing and maintaining good working relationships. He/she must contribute to the planning of fare levels and values of assigned routes well in advance so as to reflect peaks and troughs in demand. In addition, he/she will be responsible for providing other ad-hoc reports as required by the senior management.

Qualifications and Experience:

  • Bachelor's degree in Mathematics, Accountancy or similar
  • A minimum of 2 years' experience in Revenue Management functions with a commercial airline
  • Must be able to work independently with a diverse and multicultural team
  • PC Literate and well versed in MS Office Suite / Google office applications
  • Effective written and verbal communication skills in English, Arabic would be an advantage

Do you think you have what it takes to be part of our dynamic and target driven team? If the answer is yes, then you may apply for the position by sending us a copy of your updated resume to cv@airarabia.com clearly mentioning in the subject line: ABY15-142 Yield Management Executive


LEARNING AND DEVELOPMENT SPECIALIST


HUB: Sharjah
Reference No. : ABY15-053

Apply Now

About the Job

The Learning & Development Specialist will lead the design, development, and delivery of courses, as well as the management of training metrics and resources in support of the Air Arabia's overall business objectives. All learning strategies must be aligned to drive growth and innovation, strengthen organizational performance and resilience, and continually develop critical skills, knowledge and capabilities

 

Key Accountabilities:

  • Identifies gaps between ideal and actual performance required to meet the organizations business needs and determines performance deficiencies; aligns learning solutions with business goals
  • Design and develop creative training solutions that meet business needs and align with company goals and training framework.
  • Closely follow new learning and development research, materials, methods and techniques and incorporate new ideas into programs
  • Measures and analyzes effectiveness of learning and performance improvement solutions and identifies opportunities for continuous improvement with an emphasis on performance metrics including behavioral change and business results
  • Acts as a partner with business leaders to provide L&D support to achieve the business objectives
  • Updates and maintains existing training course session plans and associated resources.
  • Adds new training courses to the course catalogue in line with business needs, designing the training, creating session plans and all course materials.
  • Creates e-learning training courses on a variety of subjects.
  • Assists with the sourcing of external training and training service providers.
  • Supervision of the Learning Management System (LMS) and related learning technology platforms
  • Provides overviews on materials to facilitators/trainers; assists trainers in learning exercises and materials
  • Establishes a team of Subject Matter Experts in specialist subjects
  • Evolves a learning culture across various levels and functions within Air Arabia as well as embedding a development mindset
Note – The role defined here is not exhaustive and duties and responsibilities in line with the job function may be added from time to time.

Qualifications, Experience and Skills:

  • Minimum three (3) years' experience in Human Resources, training or learning and development focused role, preferably in airline, travel, retail, hospitality or banking environment is essential.
  • Higher education qualification in training, learning and development, etc. is desirable.
  • Experience Net Dimensions LMS programme or similar
  • Experience of designing and building e-learning/virtual learning programs desirable
  • Two years' experience in a customer service environment preferably in the aviation, travel, retail, hospitality or banking environment sector is desirable.
  • Excellent spoken and written English language communication skills
  • Spoken and written Arabic language communication skills is desirable
  • Excellent presentation skills
  • Excellent motivational skills and the ability to improve all staff performance to increase productivity.
  • Excellent organizational skills.
  • Comfortable working to tight deadlines

Competencies:

  • Analytical Thinking: The ability to analyze issues and problems logically, to think laterally, to spot trends, possible consequences and determine appropriate action.
  • Continuous Learning: A strong personal commitment to self-development resulting to establishing and enhancing a high level of expertise and knowledge related to your functional area that adds value to the quality or quantity of your work.
  • Critical / Challenging: The ability to improve by critically examining what is being done and seeking better alternatives.
  • Attention to Detail and Quality: The ability to consistently produce error – free output; concerned with maintaining high standards of accuracy and quality.
  • Customer Service Orientation: Discovers the needs of internal and external customers and strives to deliver services and products to meet these needs.
  • Initiative and Commitment to Achieve: The tendency to act in a self – directed way, by taking action before being directed or forced by events; to seize opportunities, probe for in-depth information and deliver significantly more than the minimum required, whilst protecting safety, health and long – term productivity.
  • Cost Orientation: The drive to reduce costs.

Do you think you have what it takes to be part of our dynamic team? If the answer is yes, then you may apply for the position by sending us a copy of your updated resume to cv@airarabia.com clearly mentioning in the subject line:  Learning and Development Specalist.


REVENUE MANAGEMENT SUPPORT EXECUTIVE


HUB: Sharjah
Reference No. : ABY15-053

Apply Now

About the Job

Air Arabia is looking for individual with strong analytical skills and a keen attention to detail to perform the day to day support for Yield Management Executives in managing inventory of flights, bookings, etc.

 

Key Accountabilities:

The Revenue Management Support Executive supports the Yield Management Executives in the following activities:

  • Managing inventory over the booking cycle of flights and managing group/individual bookings
  • Assists with PNR revisions, ROE changes, stopover changes, hub changes, re-routing, etc.
  • Collates and updates competitor fares, schedules and products while establishing/maintaining a database of same.
  • Maintains and updates group/inventory logs on day to day basis for the routes assigned
  • Manages tactical promotional fare related activities once approved by the Revenue Management Analysts
  • Follow up on payments for partially paid groups with stations, field sales
  • Monitor and take appropriate action on system, inventory abuse
  • Management of FOC/rebate tickets
  • Management of fares/inventory sales/marketing related promotional activities

In this role, the selected individual must be able to work under pressure in a multi-cultural team environment while exhibiting cost orientation and strong attention to detail.

 

Qualifications and Skills:

  • Bachelor's degree in Mathematics, Accountancy or similar
  • A minimum of 2 years' experience in a similar role with the Commercial department of an established airline or in an analytical role
  • Must be able to work independently with a diverse and multicultural team
  • PC Literate and well versed in MS Office Suite / Google office applications
  • Effective written and verbal communication skills in English, Arabic would be an advantage

Do you think you have what it takes to be part of our dynamic team? If the answer is yes, then you may apply for the position by sending us a copy of your updated resume to cv@airarabia.com clearly mentioning in the subject line: ABY15-053 Revenue Management Support Executive


KEY ACCOUNT EXECUTIVE (RAK)


HUB: Sharjah
Reference No. : ABY15-139

Apply Now

About the Job

Air Arabia is looking for an dynamic, target driven individual to be responsible for selling Air Arabia services to travel agents, companies and gain their commitment to promote the same.

 

Key Accountabilities:

The Key Account Executive is responsible for managing and developing sales among travel agents, online portals and companies in UAE by identifying key contacts, influencers and decision makers in travel agencies; makes appointments and conducts meetings to persuade them to promote Air Arabia products and services. The job holder will be required to generate sales agreements, send them to prospective clients [travel agents] and ensure the increase in distribution, identifying new avenues of business and ancillary revenue generation.

The job holder will identify and train travel agent staff on Air Arabia products and services while also monitoring and reporting to management on agents' performance to identify the positives and negatives and take corrective actions where ever necessary. He/she will also be responsible for monitoring / keeping up to date with industry/competitor information including information concerning passenger trends and activities; ensure a timely flow of key information to the Sales Manager.

In this role, you must have the ability to work independently with minimal supervision and with a high level of focus on customer service. You would be expected to drive sales by proactively looking at new business opportunities and influencing existing customers to increase their support of Air Arabia products and services.

 

Qualifications and Skills:

  • Must be educated to Higher Diploma or Degree level in Business Administration
  • Minimum 3 years' experience in sales with an airline / travel agency
  • Strong organizational, decision making and customer service skills
  • Effective written and verbal communication skills in English, Arabic would be an advantage.

Do you think you have what it takes to be part of our dynamic and target driven team? If the answer is yes, then you may apply for the position by sending us a copy of your updated resume to cv@airarabia.com clearly mentioning in the subject line: ABY15-139 Key Account Executive (RAK)


PROPULSION ENGINEER


HUB: Sharjah
Reference No. : ABY15-PPTENG

Apply Now

About the Job

The purpose of this role is to manage and monitor Air Arabia aircraft Engines & APUs so as to ensure their safety, reliability and a cost-effective operation.

 

Key Responsibilities:

  • Monitor Air Arabia's powerplants fitted to its fleet of A320s with the objective of optimizing and efficiently managing the operating cost of the fleet powerplant.
  • Monitoring of mandatory modification and reviewing the Service Bulletins and AD's applicable to the ABY fleet and by recommendation of any other approved contracted service provider.
  • Review and communicate the engine work scope for overhaul and repair.
  • Monitor performance of overhaul agents and suppliers.
  • Continuous review of Engine/APU spares and communicate requirements and recommendations to Material Management.
  • Assist and communicate trouble shooting requirements with MCC and manufacturers.

 

Qualifications and Experience:

  • Preferably a Mechanical Engineering Graduate with a minimum of 5 years' experience in Engine Development. 
  • On-hand experience in powerplant and engine development work especially on CFM56/5B & APIC APU.
  • Needs to be familiar with engines work scoping and engine shop visit planning. Exposure in dealing with engine manufacturers. 
  • Excellent command of both verbal and written English skills. Spoken and written Arabic would be an advantage.

Do you think you have what it takes to be part of our dynamic and target driven team? If the answer is yes, then you may apply for the position by sending us a copy of your updated resume to cv@airarabia.com clearly mentioning in the subject line: ABY15- PPTENG Propulsion Engineer


MANAGER BANGLADESH


HUB: Sharjah
Reference No. : ABY15-125

Apply Now

About the Job

Air Arabia is looking for dynamic target driven individual to join its Commercial team. The selected individual will be responsible for representing the interests of Air Arabia in Bangladesh, while working on increasing the Company's market share and developing new opportunities.

 

Key Accountabilities:

You will be responsible for maximizing revenue generation while establishing, maintaining and expanding our distribution network to achieve commercial targets and goals set for your area. You will be responsible for increasing business opportunities through various existing and new channels while developing and maintaining relationships with government ministries, tourism departments and other government or semi-government agencies in strict compliance with all Air Arabia policies and regulations. The job holder will also be responsible for planning obtaining approvals and implementing marketing initiatives (both ATL and BTL) as required.

As Manager Bangladesh, you will also be solely responsible for inspiring and motivating General Sales Agency team and others engaged in sales activities in Bangladesh to achieve outstanding sales performance.  This includes regular analysis of sales performance and providing feedback to the concerned Regional Manager. Identify areas of concern while taking appropriate corrective measures to address concerns as well as handling contracts with Tour Operators and reviewing the same periodically.

In this position, you will be expected to lead your team by example displaying exemplary levels of initiative and commitment to achieve. You will be expected to work with a proactive approach and take appropriate decisions based on proper analysis of situations bearing in mind the company's interests and cost.

Qualifications and Skills:

  • Educated to a minimum of Bachelor's degree level
  • A minimum of 5 years of Airline Sales experience with at least 3 years in a managerial position within an airline environment
  • Previous sales experience in Bangladesh would be an advantage
  • Excellent written and spoken communication skills in English and Bengali are a must.

Do you think you have what it takes to be part of our dynamic team? If the answer is yes, then you may apply for the position by sending us a copy of your updated resume to cv@airarabia.com clearly mentioning in the subject line:  ABY15-125 Manager Bangladesh


CALL CENTRE DUTY SUPERVISOR


HUB: Sharjah

Apply Now

About the Job

Air Arabia is looking for dynamic ambitious customer focused individual to join its Call Center Team. The selected individual will be responsible for supervising Call Centre Agents in providing customers with excellent Customer Service by providing information in response to enquiries about products and services, making bookings for services including flights and handling and resolving complaints in order to ensure the profitability of the company.

 

Key Accountabilities:

  • Manage a team of Call Center Agents.
  • Floor Supervision. Be visible and available to answer questions and provide guidance. Responsible for the floor Activities and live monitoring. 
  • Take calls that agents can't handle and be available when an agent appears to need assistance.
  • Motivate and encourage agents through positive communication and feedback
  • Handling passenger complaints.
  • Spend few hours per month Handling Call Centre Agent Job in order to be hands-on at all times.
  • Assist the management in preparing a robust roster to meet anticipated business requirements to the agreed standards.
  • Organizes shifts daily roster, approves changes for individual agents
  • Ensure the Call Centre technical facilities are in good working condition, including all telephone lines, computer equipment and the reservation system, request for technical support for immediate action when work stations are not fully operational
  • Work with management on refining and scheduling appropriate training sessions.
  • Manage Employee performance on a weekly basis (minimum) and review the following:
    - Review the past week's performance and Result 
    - Share updates /new information 
    - Guide the team and motivate them to improve sales, quality and overall performance
    - Answer questions and comments.
  • Perform at least one monitoring evaluation with each agent every two weeks
  • Keep track of attendance, Adherence, rejected calls, Quality, Revenue and Ancillary 
  • Submit weekly performance summary Report of the team to the Call Centre Supervisor.
  • Submit to the Call Centre Supervisor the next week's monitoring assignments and a plan for the team.
  • Create an action plan describing the tasks of each agent.
  • Create a detailed plan of the way in which you plan to impact your team's day-by-day performance
  • Divide the team into three groups based on their performance (top, middle and bottom)
  • Interlock with other Team Leaders to ensure a consistent approach towards CC Agents and CC Procedures
  • Actively participate in performance appraisals for CC Agents

Requirements:

  • At least 2-4 years experience in related filled
  • Able to use Word, XLS, create and maintain databases
  • Time Management and Planning Skills
  • Very Good Communication Skills both in English & Arabic
  • The ability to change ones own approach to work effectively with a variety of individuals, groups, situations, including the conception and implementation of original ideas to develop and improve processes, products and services
  • Visionary, Flexible/adaptable to change, Team player, Solve-complex problems and make decisions
  • Able to work flexible / extra hours as and when required

Do you think you have what it takes to be part of our dynamic team? If the answer is yes, then you may apply for the position by sending us a copy of your updated resume to cv@airarabia.com clearly mentioning in the subject line: Call Centre Duty Supervisor


FLIGHT OPERATION AUDITOR


HUB: Sharjah
Reference No.:ABY15-035

Apply Now

About the Job

Air Arabia is looking for an individual with a keen eye to detail and an analytical approach to issues to be part of its Quality Assurance team. As a Flight Operation Auditor, the selected candidate will perform internal / external audits / surveillance and conducts accident / incident investigations under the direction of the Quality Assurance Manager.

 

Key Accountabilities:

The Flight Operations Auditor will work with the Quality Assurance Manager in developing and maintaining audit schedules and reporting processes ensuring compliance with relevant regulatory and Air Arabia requirements. He/she is responsible for notifying the concerned areas being reviewed, and researching relevant reference documentation and airline specific regulations (UAE GCAA CARs, CAAPs etc.) to ensure compliance. He/she will create audit checklists based on the above and previous audit experiences. He/she will conduct the audit, define and report findings, achieve agreement on corrective actions to be taken and complete Q-Pulse updates as required. He/she will run trend analysis reports on all audits and provide related reports to the Quality Assurance Manager for review.

The Flight Operations Auditor assists the Quality Assurance Manager in ensuring that process/ procedure manuals are up to date and relevant through process mapping, defining and developing procedures/ documentation as well as in the development and delivery of training presentations on the Quality Management system across all Flight Operations areas. He / she is responsible for data management through the Q-Pulse system, acts as the primary system administrator and is expected to contribute towards timely system developments.

The Flight Operations Auditor will be required to assist the Quality Assurance Manager in convening regular management reviews, for the purposes of periodically assessing Quality System/ Flight Operations process performance. This will include, independently working with all stakeholders for resourcing, preparation and analysis of data into consolidated reports. He/she will ensure Quality awareness through Quality Bulletins, inter-service memos, etc. The job holder will also be required to undertake follow-up on action points assigned to stakeholders.

In this role, the job holder must ensure effective liaison with regulatory authorities and other operationally relevant external entities while maintaining and controlling all QA related records in an easily accessible manner. He/she must have the ability to assimilate technical, procedural, and regulatory requirements through the application of analytical and problem solving skills.

 

Qualifications & Experience:

  • Must have an Aircraft Engineering Degree or have held a pilot license
  • Minimum of 5 year experience in Flight Operations
  • Acceptable knowledge of the legal requirements of GCAA, CAR/JAR-OPS or EASA/FAA
  • Knowledge in fuel auditing and de-icing as per CAR OPS 1 requirement will be an advantage
  • PC Literate and well versed in MS Office Suite / Google office applications
  • Excellent written and spoken communication skills in English (Arabic would be an advantage)

Do you think you have what it takes to be part of our dynamic and target driven team? If the answer is yes, then you may apply for the position by sending us a copy of your updated resume to cv@airarabia.com clearly mentioning in the subject line: ABY15-035 Flight Operation Auditor


CABIN CREW MANAGER - EGYPT


HUB: Egypt
Reference No.:RBG15-001

Apply Now

About the Job

Airarabia Egypt is looking for someone to train its Cabin Crew members to ensure the safety and comfort of Air Arabia passengers on board aircraft. 

 

Key Accountabilities:

  • Review and identify areas, which affect the company standards/image and recommend solutions.
  • Manage day-to-day crew issues including welfare of crew; standards of grooming; attendance, punctuality and disciplinary matters etc.  Review complaints involving Cabin Crew and helping to incorporate 'lessons learnt' into briefings, training sessions, procedures, etc.
  • Checks rosters for Cabin Crew, ensuring fair and equitable distribution of assignments. 
  • Responsible for the overall performance management of the crew and the Crew Movement Officers ensuring all aspects is taken into account. 
  • Carry out flight checks whenever required and provide feedback.
  • Responsible for the complete cabin crew cycle from recruitment to exit function.
  • Reviews incidents where breaches of regulations; initiates disciplinary action where necessary and reports findings and action taken to the HCS.
  • Responsible for achieving on board sales revenue by motivating crew to sell.
  • Work closely with the audit and quality check teams to identify areas of non- compliance and seek advice and support from HCS in closing audit findings to ensure all regulatory requirements are met.
  • Monitor the delivery of SLA by service providers (catering, uniforms, and in-flight supplies providers).
  • Update oneself on all ECAA regulations and keep the HCS informed on regulatory changes; new regulations etc.
  •  Conduct regular crew meeting and meetings with other departments (Rostering, HR, Safety) to ensure compliance of all policies and procedures.
  • Review and approve the flying hours report and the monthly commission payments for crew with regards to catering and duty free sales.

Qualifications & Experience:

  • Possesses extensive experience of cabin crew operations, preferably with various airlines as well as appropriate knowledge of the legal requirements of the ECAA, Airbus Company and any other relevant regulatory body. 
  • Effective written and verbal communication skills in English and Arabic.

Do you think you have what it takes to be part of our dynamic and target driven team? If the answer is yes, then you may apply for the position by sending us a copy of your updated resume to cv_rbg@airarabia.com clearly mentioning in the subject line: Cabin Crew Manager


SAFETY TRAINING AND CABIN STANDARDS OFFICER - EGYPT


HUB: Egypt
Reference No.:RBG15-002

Apply Now

About the Job

Airarabia Egypt is looking for someone to train its Cabin Crew members to ensure the safety and comfort of Air Arabia passengers on board aircraft. 

 

Key Accountabilities:

  • Ensures that Cabin Crew are trained to perform in accordance with the provisions of the Air Arabia Manuals, and that prompt and effective corrective action is taken when Cabin Crew default.
  • Trains Cabin Crew in their responsibilities for reporting to the Captain on the conduct of passengers and how to coordinate cabin safety in accordance with emergency procedures as specified in the Operations Manual/FCOM and the actions to take in the event of irregularities and malfunctions. 
  • Trains Cabin Crew on the checks required for emergency equipment, catering equipment and other specified equipment and the actions to take in the event of deficiencies.
  • Trains Cabin Crew on after flights procedures, such as completion of documentation, obtaining the Captains signature on occurrence reports. 
  • Trains Cabin Crew in the orderly and complete handover/takeover when handing/taking over the cabin from catering, cleaning or maintenance personnel.
  • Designs, produces and implements training programs and schedules for Cabin Crew, supervising their progress and maintaining records of their performance including safety drills, First Aid, emergency procedures and the layout of particular aircraft types.
  • Maintains training records, including materials, tests used and results and records of license renewal dates to ensure that necessary training is provided in sufficient time to allow for recertification before expiry.
  • Writes and update CSPM, checks and approves the issue of safety bulletins, ensuring that Cabin Crew are made aware of the contents.
  • Carries out cabin crew competency checks.
  • Responsible for the editing, publishing and distributing recurrent training.
  • Preparing, processing all necessary documents required for initial cabin crew licenses and additional aircraft ratings, in accordance to ECAA requirements and Correspond with ECAA for any safety related issue.

 

Qualifications & Experience:

  • A Diploma or equivalent education.  Minimum five years of experience as a cabin crew member with three years as a senior cabin crew.  Training in first aid is essential – a formal qualification is an advantage. 
  • Appropriate aircraft type certificates are also essential. A good technical knowledge of aircraft.
  • Effective written and verbal communication skills in English and Arabic

Do you think you have what it takes to be part of our dynamic and target driven team? If the answer is yes, then you may apply for the position by sending us a copy of your updated resume to cv_rbg@airarabia.com clearly mentioning in the subject line: Safety Training and Cabin Standards Officer


AIRPORT MANAGER (MAA)


HUB: Sharjah
Reference No.:ABY15-040

Apply Now

About the Job

Air Arabia is looking for an experienced and experienced individual to manage the various aspects of Air Arabia's daily operations at the station while monitoring, directing and controlling the staff and the GHA to ensure that all airport operations are operating efficiently in accordance to the policies and procedures of Air Arabia and the respective Airport Authority while achieving optimal on-time performance and customer satisfaction levels in a cost-effective manner. This position will be based in Chennai.

 

Key Accountabilities:

The Airport Manager will be responsible for all day to day operational issues at the station (both at the terminal as well as ramp-side) in accordance with Air Arabia procedures ensuring the provision of efficient and customer focused service to all passengers and on-time performance. He/she will represent Air Arabia ground operation in liaising with various authorities at the station level to manage the airport operation efficiently while focusing on protecting the interests of the company.

The Airport Manager will be responsible for coordinating with the Country Manager and Regional Manager Ground Operations in the case of disruption/delays and implementation of the recovery plans. Additionally he/she will be responsible for reporting and investigating all incidents / accidents, customer complaints and theft/pilferage cases. Where required, the Airport Manager will be responsible for informing the local authorities as required. He/she will ensure that proper records are maintained of all investigations and reports.

 

Qualifications & Experience:

  • Must be educated to Higher Diploma or Degree level in Business Administration
  • Minimum 5 years' experience in similar position at a supervisory level with an airline
  • Basic aviation security training and Screeners certification
  • Strong organizational, decision making  and customer service skills
  • Effective written and verbal communication skills

 

Do you think you have what it takes to be part of our dynamic and customer focused team? If the answer is yes, then you may apply for the position by sending us a copy of your updated resume to cv@airarabia.com clearly mentioning in the subject line: ABY15-040 Airport Manager MAA


SENIOR MANAGER – ENGINEERING & MAINTENANCE - JORDAN


HUB: Jordan
Reference No.:AMM15-0006

Apply Now

Air Arabia Jordan is the newest airline in the kingdom of Jordan. This venture is part of the first and largest low-cost carrier (LCC) in the Middle East and North Africa "Air Arabia Group of Companies". The airline is set to operate through Amman Queen Alia International Airport in Jordan and will be its fifth fixed-based operation globally.

Air Arabia Jordan's operation is expected to commence in the first quarter of 2015 and are looking to recruit a Senior Manager – Engineering & Maintenance.

The purpose of this role is to ensure compliance with the maintenance requirements for aeroplanes operated by the Airline in terms of the Air Operator Certificate [AOC].

 

Key Accountabilities:

  • Accountable for the definition, development, implementation and control of procedures and practices within the maintenance system in accordance with Company policies
  • Publishing, implementing and maintaining policies and procedures necessary to ensure the safe and effective maintenance operation for all aircraft in compliance with the airline policies, Civil Air Regulations and other relevant authorities.
  • Produces the Maintenance Control Manual [MCM], amends it when necessary, accounts for it, controls its distribution and ensures that all maintenance personnel comply with its provisions.  Gains JCARC approval for the MCM.
  • Assists in managing costs and controlling the budget for maintenance operations, including capital outlay for technical systems, etc. 
  • Assesses maintenance personnel for competency and takes action to remedy weaknesses identified in their knowledge, skills and attitude.
  • In consultation with the HR Department, produces training plans for maintenance staff, including courses necessary to gain approval by various licensing authorities.  Supervises the tailoring of courses to suit the Airline requirements, including aircraft types.
  • Conducts audits on the quality of maintenance and produces reports for the Management.
  • Represents the Airline at JCARC on engineering, maintenance and aircraft licensing matters.
  • Supervises the filing of safety records and other relevant aircraft documentation.
  • Ensures action is taken in compliance with service bulletins received for aircraft types.

Note – The role defined here is not exhaustive and duties and responsibilities in line with the job function may be added from time to time.

Qualifications & Experience:

  • An aircraft engineering degree or HND from a recognised university or engineering college. 
  • 15 or more years working experience in the aviation industry.
  • Licensing authority approved courses in aircraft engineering; JCARC approved ICAO type 2 as a basic requirement.
  • Possesses appropriate knowledge of the legal requirements of JCARC and EASA.

Do you think you have what it takes to be part of our dynamic and target driven team? If the answer is yes, then you may apply for the position by sending us a copy of your updated resume to jordan@airarabia.com clearly mentioning in the subject line: Senior Manager – Engineering & Maintenance - Jordan.


CAPTAIN - A320 TYPE RATED FOR AIR ARABIA - JORDAN


HUB: Amman, Jordan
Reference No.:AMM15-001

Apply Now

About the Job
Air Arabia is looking to hire experienced A320 type rated Captains for our Operations based out of Amman, Jordan.

 

Required Qualifications and Experience:

A320 Rated applicants

  • Valid ICAO / JAA ATPL License with A320 Type Rating
  • Valid ICAO / JAA Medical
  • Current on A320 within last 6 months
  • Minimum 800 hours as PIC on A320 type
  • Minimum 1500 hours as PIC on Multi-crew Jet aircraft
  • Minimum 5000 hours total flying time
  • English Language Proficiency (ELP) - Minimum Level 4
  • TRE / TRI experience on A320 preferable

 

Do you think you have what it takes to be part of our dynamic and target driven team?
If the answer is yes, then you may apply for the position by sending us a copy of your updated resume and relevant documents to jordan@airarabia.com with clearly mentioning in the subject line: AMM15-0001 Captain A320


CABIN CREW MANAGER – JORDAN


HUB: Jordan
Reference No.:AMM15-002

Apply Now

Air Arabia Jordan is the newest airline in the kingdom of Jordan. This venture is part of the first and largest low-cost carrier (LCC) in the Middle East and North Africa "Air Arabia Group of Companies". The airline is set to operate through Amman Queen Alia International Airport in Jordan and will be its fifth fixed-based operation globally.

Air Arabia Jordan's operation is expected to commence in the first quarter of 2015 and are looking to recruit a Cabin Crew Manager.

The purpose of this role is to manage the day to day cabin crew operations and on board customer service delivery in accordance with the corporate objectives and the regulatory requirements ensuring high standards of service and maintaining the security and safety of operation across the network.

 

Requirements:

  •   Experience 5 years as a cabin crew member and 5 years working in the cabin crew Dept. as ground support i.e. welfare, training, leading or managing crew in addition required together with an appropriate cabin crew certificate and formal qualification is an advantage.
  • Skills:
    • Judgment and Decision Making — Considering the relative costs and benefits of potential actions so as to choose the most appropriate one
    • Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
    • Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
    • Management of Personnel Resources — High level of diplomacy is needed when dealing with crew frustrations caused by other departments.
    • Management of Material Resources — Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work
    • Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do.

 

Do you think you have what it takes to be part of our dynamic and target driven team? If the answer is yes, then you may apply for the position by sending us a copy of your updated resume to jordan@airarabia.com clearly mentioning in the subject line: Cabin Crew Manager


CABIN CREW - JORDAN

HUB: Jordan
Reference No.:AMM15-003

Air Arabia Jordan is the newest airline in the kingdom of Jordan. This venture is part of the first and largest low-cost carrier (LCC) in the Middle East and North Africa "Air Arabia Group of Companies". The airline is set to operate through Amman Queen Alia International Airport in Jordan and will be its fifth fixed-based operation globally.

Air Arabia Jordan's operation is expected to commence in the first quarter of 2015 and are looking to recruit a both new and experienced Cabin Crew.

Apply Now

 

 

Requirements:

  • A Higher Secondary education with good pass results is essential good English language command. 
  • Must be within the age band of 21 years and 30 years.
  • Must be educated to a minimum level of accredited Higher Secondary Education or equivalent.
  • Must have a high standard of English; verbal, written and comprehension. Fluency in another language is always an advantage.
  • Must meet the below mentioned height and weight criteria.
    Male: HT - 165 cm. WT -68 to 82 kg.
    Female: HT -160 cm WT - 58 to 70 kg.
  • Ability to swim at least 30m unaided in open water, without a flotation device.
  • Clear skin with no marks / tattoos that would be visible whilst wearing the uniform.
  • Medically fit to meet regulatory requirements.
  • Cabin Crew / Nursing experience would be an asset.

 

Do you think you have what it takes to be part of our dynamic and target driven team? If the answer is yes, then you may apply for the position by sending us a copy of your updated resume to jordan@airarabia.com clearly mentioning in the subject line: Cabin Crew


MCC ENGINEER


HUB: Sharjah
Reference No: ABY14-115

Apply Now

About the job
Air Arabia is looking for a dynamic individual to join its MCC team within the Engineering department.The selected individual will be responsible to ensure defects are rectified on time and as per procedures and Air Arabia quality standards.

 

Key Accountabilities:

  • Reports to Manager MCC & Outstation and is responsible for the control of Air Arabia aircraft defects, whether the aircraft is airborne or on ground. 
  • Prepare, review, assess and distribute completed Daily fleet status sheet reflecting the actual Fleet condition and make sure all AMP tasks are carried out within the limit of time, cycle and dates.
  • Prepare TSRs and call ups plus order spare parts to control the aircrafts defects.
  • Productive, efficient and clear communication with the other departments; as per the internal policy optimum support to the crew while on flight or on ground clear and in control communication with the engineering service providers at outstations
  • On time and efficient communication with the dispatch, QA, Safety and other concerned departments
  • Keeping written record of the communications established with other departments including Radio communication.
  • Optimum the team work by providing the up to date handover at shift change written and shared
  • Present good team work by providing constructive input in order to keep at all-time control of the defects clearance
  • Share the knowledge acquired during the technical events faced in the shifts in order to bring the department knowledge at the same level
  • File, document and organize the shared folders as per the applicable procedures
  • Availability for coverage of flights at short notice.
  • Flexibility in timing change and unscheduled duty coverage in order to support the operation of the department.
  • Autonomous and able to carry out multiple tasks at the same time
  • Communicate with his manager or his manager's delegate when facing difficulties with aircraft situation in main base or outstation.
  • Manage the maintenance tasks loaded during the shift in manner to optimize the efficiency of the manpower available to ensure completion of the critical tasks
  • Remain always in control of the maintenance tasks carried out in Line maintenance by identifying what to do, when to do it and up to which level. 
  • Ground, if necessary, an aircraft in case of a potential AOG situation arises at Line Stations.

Qualifications, Experience and Skills:

  • A degree holder with ICAO type AME license, holding company approvals on A320.
  • Minimum of 15 years Aircraft Maintenance Experience preferably MCC and line experience. At least 5 years as MCC Controller.
  • Be able to make quick decisions on technical related items.
  • Promotes good communications and interface with all sections to insure that all concerned practice a coordinated approach.
  • Should possess excellent spoken & written communication abilities in English.
  • Willing to work under harsh conditions and in a rotating shift work.

Do you think you have what it takes to be part of our dynamic and target driven team? If the answer is yes, then you may apply for the position by sending us a copy of your updated resume to cv@airarabia.com clearly mentioning in the subject line: ABY14-115 MCC Engineer


CABIN APPEARANCE TECHNICIAN


HUB: Sharjah
Reference No: ABY14-143

Apply Now

About the job
The purpose of this role is to perform defect rectification and routine servicing as directed by the Cabin Engineer and Hangar Supervisor.

 

Key responsibilities:

  • Perform aircraft maintenance tasks as directed by a Cabin Engineer.
  • Ensure that he is fully conversant with the tasks allocated to him.
  • Ensure strict adherence to all pertinent safety precautions as published in manufacturer manuals and other publications.
  • Ensure that the Cabin Engineer is kept fully advised of any impending service disruptions or problems.
  • Ensure that the Cabin Engineer is   informed of all work performed by him during his duty period.
  • Ensure that all work meets the standards required by the regulations
  • Ensure that replacement parts and components are of an approved type, correctly certified and released and are physically inspected prior to fitment to aircraft or component.
  • Ensure strict adherence to all pertinent safety precautions as published in manufacturer manuals and other publications.
  • Ensure that removed components are correctly handled, labeled and blanked.

Qualifications & Experience:

  • Minimum 2 years experience on Airbus aircraft in the above respective field. 
  • Excellent English communication skills
  • PC literate
  • Familiarity with airline operations
  • Willing to work under harsh weather conditions and in rotating shift patters.

Do you think you have what it takes to be part of our dynamic and target driven team? If the answer is yes, then you may apply for the position by sending us a copy of your updated resume to cv@airarabia.com clearly mentioning in the subject line: ABY14-143 Cabin Appearance Technician


WHEEL AND BRAKE SHOP TECHNICIAN


HUB: Sharjah
Reference No: ABY14-014

Apply Now

About the job
The purpose of this role is to assist the Wheel & Brake Engineer to update component status and report to workshop supervisor, ensure delivery on time and maintain the highest quality standards including SH& E standards.

 

Key responsibilities:

  • Maintain a good standard of tools and test equipment in use.
  • Assist approved Engineer in shop and carry out delegated work.
  • Follow instructions of approval holder / shift leader.
  • Ensure all works carried out efficiently and meeting standards.
  • Support process improvement initiatives.
  • Ensure SH&E standards compliance.

Qualifications & Experience:

  • Diploma/ equivalent qualification in applicable engineering, science discipline in Aviation or related fields.
  • A minimum of 2 years experience on Airbus aircraft in the relevant work shop.
  • Excellent English communication skills
  • PC literate
  • Familiarity with airline operations
  • Willing to work under harsh weather conditions and in rotating shift patters.

Do you think you have what it takes to be part of our dynamic and target driven team? If the answer is yes, then you may apply for the position by sending us a copy of your updated resume to cv@airarabia.com clearly mentioning in the subject line: ABY14-014 Wheel and Brake Shop Technician


STRUCTURES AND COMPOSITES TECHNICIAN


HUB: Sharjah
Reference No: ABY14-144

Apply Now

About the job
The purpose of this role is to assist the Supervisor/ Engineer to update component status and report to Workshop Supervisor/ Engineer, ensure delivery on time and maintain highest quality standards including SH& E standards.

 

Key responsibilities:

  • Maintain a good standard of tools and test equipment in use.
  • Assist approved Engineer in shop and carry out delegated work.
  • Follow instructions of approval holder / shift leader.
  • Ensure all works carried out efficiently and meeting standards.
  • Support process improvement initiatives.
  • Ensure SH&E standards compliance.

Qualifications & Experience:

  • Diploma/ equivalent qualification in applicable engineering, science discipline in Aviation or related fields.
  • A minimum of 2 years experience on Airbus aircraft in the relevant workshop.
  • Excellent English communication skills
  • PC literate
  • Familiarity with airline operations
  • Willing to work under harsh weather conditions and in rotating shift patters.

Do you think you have what it takes to be part of our dynamic and target driven team? If the answer is yes, then you may apply for the position by sending us a copy of your updated resume to cv@airarabia.com clearly mentioning in the subject line: ABY14-144 Structures and Composites Technician


AIRCRAFT TECHNICIAN


HUB: Sharjah
Reference No: ABY14-170

Apply Now

About the job
The purpose of this role is to perform routine and non-routine tasks during maintenance inputs of aircraft and unscheduled maintenance inputs as directed by the Aircraft Licensed Engineer and Shift Managers.

 

Key responsibilities:

  • Perform routine and non-routine maintenance tasks on ABY and 3rd party aircrafts during maintenance inputs.
  • Ensure that proper knowledge is being applied to the task assigned and in accordance to the policies and procedures of the company.
  • Ensure strict adherence to all pertinent safety precautions as published in manufacturer manuals and other publications. 
  • Ensure that all work meets the standards required by ABY policy, procedures and regulatory authorities.
  • Provide feedback to the Aircraft Licensed Engineer and Shift Manager for any impending service disruptions or problems and ensure that information is properly disseminated without delay.
  • Ensure that replacement of parts and components are done in a professional manner by following the right manuals and it meets a high standard of quality.
  • Responsible for the physical checking and inspection of components prior to fitment to aircraft or component.

Qualifications & Experience:

  • Diploma in Aircraft Maintenance
  • Minimum 2 years experience on Airbus aircraft in Aircraft maintenance field
  • Excellent English communication skills
  • PC literate
  • Should have a pro-active and interactive attitude, be physically fit and have the ability to travel regularly and at short notice.
  • Willing to work under harsh weather conditions and in rotating shift patters.

Do you think you have what it takes to be part of our dynamic and target driven team? If the answer is yes, then you may apply for the position by sending us a copy of your updated resume to cv@airarabia.com clearly mentioning in the subject line: ABY14-170 Aircraft Technician


AIRCRAFT LICENSED ENGINEER


HUB: Sharjah
Reference No: ABY14-169

Apply Now

About the job
The purpose of this role is to perform routine and non-routine maintenance on ABY and 3rd party aircraft in a cost-effective manner without violating safety and quality standards.

 

Key responsibilities:

  • Carry out maintenance on ABY and 3rd party aircrafts during A and C checks and unscheduled inputs up to or exceeding Air Arabia GCAA standard. 
  • Regularly monitor the aircraft defect status sheet and ensures defects are cleared during maintenance without causing operation delay while adhering to the required standard.
  • Carry out routine and non-routine cards without causing input delay beyond the allocated ground time for the check or maintenance required.
  • Utilize the Technicians effectively and professionally without violating safety and quality standards.
  • Update the Shift Manager of any issues arises which can be of a concern or could result in operational disruption or involve a drop in acceptable service standards.
  • Advise the Shift Manager / Tool stores of equipment or tooling shortfalls that could potentially affect aircraft maintenance inputs. 
  • Carry out technical projects / tasks as directed by Shift Manager or Line Manager.

Qualifications & Experience:

  • Holder of a valid UAE GCAA Aircraft Maintenance Engineers license or ICAO state member licensed type with recent experience of (6) months within last 2 years and with A320/CFM56-5 type rating endorsed.
  • Minimum of 6 years in aviation maintenance out of which 2 years as A320 certifying engineer without any limitation/ restrictions (having CRS).
  • Excellent English communication skills
  • PC literate
  • Willing to work under harsh weather conditions and in rotating shift patters.

Do you think you have what it takes to be part of our dynamic and target driven team? If the answer is yes, then you may apply for the position by sending us a copy of your updated resume to cv@airarabia.com clearly mentioning in the subject line: ABY14-169 Aircraft Licensed Engineer


CAPTAIN - A320 TYPE RATED


HUB: Sharjah / Morocco / Egypt
Reference No: ABY14-0168

Apply Now

About the job
Air Arabia is looking to hire experienced A320 type rated Captains for our Operations based out of Sharjah / Morocco / Egypt.

 

Qualification and Experience:

A320 Rated applicants

  • Valid ICAO / JAA ATPL License with A320 Type Rating
  • Valid ICAO / JAA Medical
  • Current on A320 within last 6 months
  • 800 hours as PIC on A320 type
  • 1000 hours as PIC on Multi-crew Jet aircraft
  • 5000 hours total flying time
  • English Language Proficiency (ELP) - Minimum Level 4
  • TRE / TRI experience on A320 preferable

Do you think you have what it takes to be part of our dynamic and target driven team?
If the answer is yes, then you may apply for the position by sending us a copy of your updated resume to cv@airarabia.com with clearly mentioning in the subject line: ABY14-168 Captain A320


CABIN CREW


HUB:Sharjah

Apply Now

About the job
Air Arabia are looking to recruit Cabin Crew for their hub in Sharjah. If you fit the below criteria and are look for an exciting new challenge, please submit your CV and photograph.

 

Requirements:

  • A Higher Secondary education with good pass results is essential good English language command. 
  • Must be within the age band of 21 years and 30 years.
  • Must be educated to a minimum level of accredited Higher Secondary Education or equivalent.
  • Must have a high standard of English; verbal, written and comprehension. Fluency in another language is always an advantage.
  • Must meet the below mentioned height and weight criteria.
    Male: HT - 165 cm. WT -68 to 82 kg.
    Female: HT -160 cm WT - 58 to 70 kg.
  • Ability to swim at least 30m unaided in open water, without a flotation device.
  • Clear skin with no marks / tattoos that would be visible whilst wearing the uniform.
  • Medically fit to meet regulatory requirements.
  • Cabin Crew / Nursing experience would be an asset.

Do you think you have what it takes to be part of our dynamic and target driven team? If the answer is yes, then you may apply for the position by sending us a copy of your updated resume to cv@airarabia.com clearly mentioning in the subject line: Cabin Crew


AIRCRAFT LICENSED ENGINEER- PAKISTAN/ IRAN/ IRAQ/ NEPAL


HUB:Sharjah
Location: Pakistan/ Iran/ Iraq/ Nepal

Apply Now

About the job
Based in Sialkot, Pakistan, the purpose of this role is to perform routine and non-routine maintenance on ABY and 3rd party aircraft without violating safety and quality standards in a cost-effective manner.

Key responsibilities:

  • Carries out maintenance on ABY and 3rd party aircraft during Transit checks in accordance with Air Arabia and GCAA standards.
  • Ensure station maintained to GCAA standard. 
  • Monitor Engineering stores and ensure correct stock levels and shelf life of spares.
  • Monitor calibration dates of calibrated tooling.
  • Utilize the Station technicians effectively and professionally without violating safety and quality standards.
  • Maintain/ monitor approvals of all Engineers/ technicians on station.
  • Be Flexible and ensure Operation is protected at all times.
  • Advise Outstation Maintenance Manager of equipment or tooling shortfalls that could potentially affect the smooth operation of the station.
  • Carries out technical and administrative tasks as directed by Manager Outstation.
  • To maintain communication between Engineer and MCC in the event of an AOG situation.
  • Willing to work under harsh condition and shift work.

Qualifications & Experience:

  • Holder of a valid UAE GCAA Aircraft Maintenance Engineer's License or ICAO state member licensed type with recent experience of six (6) months within last 2 years and with A320/CFM-56-5 type rating endorsed.
  • Minimum of 5 years in aviation maintenance out of which at least 1 year as A320 certifying Engineer, holding current certificate to release to service. 
  • Very good knowledge of AMM/IPC/TSM/Air NAV. Good English and computer skills.

Do you think you have what it takes to be part of our dynamic and target driven team? If the answer is yes, then you may apply for the position by sending us a copy of your updated resume to cv@airarabia.com clearly mentioning in the subject line: Aircraft Licensed Engineer - Pakistan or Iran or Iraq or Nepal


CABIN CREW DUTY SUPERVISOR


HUB:Sharjah

Apply Now

About the job
The purpose of this role is to assist Cabin Crew Manager in managing the Cabin Crew Members at all times and ensure that all crew are legal as per the GCAA requirements and their needs are met.

Key Responsibilities:

  • Ensure all flights departing Sharjah consist of the correct crew complement, and liaise with Crew rostering officer regarding crew shortfalls, if any.
  • Supervise correct and fair allocation of crew positions by auditing and reviewing.
  • Manage action, follow up and provide feedback to cabin crew on cabin flight report. 
  • Ensure all procedures, manuals and documentations in the Briefing Office are updated and maintained as per GCAA and company policy requirements.
  • Coach operating crew by giving them constructive feedback, being prepared to answer any queries, clarify any operational issues and if needed direct the crew member to the right personnel or department as necessary.
  • Manage grooming standards; monitored and rectified where needed. 
  • Manage senior or captains de-briefing and handle any conflict until it is resolved; use them as case studies in liaison with Training Manager.
  • Carry out flight observations and submit a full report to Cabin Crew Manager (2 flights a month) 
  • Manage daily both catering and duty free issues and ensures that the right product is selected for increasing the revenue using feedback of the crew.
  • Carry out a random pre and post flight check to monitor the boarding process, ground handling, catering-duty free, cabin appearance and crew performance; a full report should be submitted to Cabin Crew Manager. (3 flights per shifts) 
  • Liaise with other departments to fulfill cabin crew requirements (e.g. housing, transport, HR, finance). Place a purchase order for cabin crew department. 
  • Conduct evaluation for initial crew member during 90 days appraisal. 
  • Conduct appraisal for the crew including seniors.
  • Maintain records of crew performance, sick leave, no show, punctuality, customer service and take the necessary action in cases of discipline.
  • Assist Cabin Crew Manager in Cabin Crew Recruitment.
  • Assist Cabin Crew Manager for SCCM upgrade.
  • Assist the Cabin Crew Manager and carry out investigations on crew disciplinary / appreciations 
  • Manage crew welfare by looking at their personal issues, follow up with company Medical Centre for crew well-being, meet and assist new joining crews and visit crew if they are hospitalized.
  • Ensure the Familiarization Flight program is carried out and the correct paperwork is completed as per Procedures and compliance is achieved.
  • Prepare and disseminate Memos and reminders to all crew for any policy changes
  • Complete the Crew Movement Officer Shift Report Log at the end of the shift ensuring to note any handover matters for the following shift. Maintain physical appearance of the Briefing Office, including cleanliness, equipment condition etc., and make recommendation for any maintenance or equipment replacement.
  • In the absence of a SCCM, the briefing officer on duty will nominate the most senior crew member to conduct the pre-flight safety briefing. Crew Movement Officer will advise Crew Control of the absence of the operating SCCM.
  • Liaise with other hubs for sending and receiving any product i.e. crew uniforms, manuals 
  • Attend weekly meeting with cabin crew manager to identify the areas that require improvement.

Requirements:

  • Educated to High Secondary level. 
  • Minimum five years of experience as a cabin crew member with three year as a senior cabin crew. 
  • Good working knowledge of Flight Duty Time Limitation regulations. 
  • Self-motivated and able to work independently with strong written and oral communication skills in English.
  • Arabic would be an advantage.

Do you think you have what it takes to be part of our dynamic and target driven team? If the answer is yes, then you may apply for the position by sending us a copy of your updated resume to cv@airarabia.com clearly mentioning in the subject line: Cabin Crew Duty Supervisor


CALL CENTRE AGENT


HUB:Sharjah
Reference No: NP151-03

Apply Now

Purpose of the job
To handle incoming or outgoing customer calls for for our airline business. He/She would handle account inquiries, customer complaints or support issues.

Key Responsibilities:

  • Takes calls from customers, potential customers, suppliers, agents and other making enquiries regarding the services and products of Air Arabia.
  • Complete flight booking forms, prepare change of details, and issue flight ticket orders, using computers. 
  • Confers with customers by telephone in order to provide information about products and services, to take orders or cancel reservations/accounts, or to obtain details of complaints. 
  • Determines charges for services requested, collect deposits or payments, and/or arrange for billing. 
  • Obtains and examines all relevant information in order to assess validity of complaints and to determine possible causes, such as extreme weather conditions. 
  • Refers unresolved customer grievances to designated departments for further investigation. 
  • Resolves customers' service or billing complaints by performing activities such as refunding money, and adjusting bills. Seeks approval of the Team Leader where applicable.
  • Checks to ensure that appropriate changes were made to resolve customers' problems. 
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
  • Gathers information regarding customers needs, trends developing and other data which may be of interest to Marketing and Sales departments feeds it back to the Call Centre Manager through Team Leaders.
  • Meet the monthly ( Revenue, calls & quality ) targets to reach the max level of punctuality & productivity 
  • Understand the real call center concept activities & work in achieving it.

Requirements:

  • Preferably under family sponsorship
  • Candidate should ideally have completed High School 
  • Good Computer skills. 
  • Should be proficient in both Arabic and English. 
  • Should be analytical with good Math skills.

 

Interested candidates may apply for the position by sending a copy of their updated resume.e to cv@airarabia.com clearly mentioning in the subject line: NP151-03 Call Centre Agent