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Thank you for your interest in employment with Air Arabia , and we wish you the very best in your job search. To apply for any of the positions below, please click on the Apply Now button.

 

SALES MANAGER IRAN


Hub : Sharjah
Reference No.: ABY16-002

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About the Job

Air Arabia is looking for dynamic target driven individual to join its Commercial team. The selected individual will be responsible for representing the interests of Air Arabia in Iran, while working on increasing the Company's market share and developing new opportunities.

 

Key Accountabilities:

You will be responsible for leading the drive for sales of Air Arabia within the assigned territory in Iran ensuring maximum brand visibility. You will be responsible for increasing the distribution channels (Travel agencies and Corporates) by developing and maintaining strong relationships with tourism departments, travel agencies and Corporates in strict compliance of all Air Arabia activities with their policies and regulations.

You will also be solely responsible for inspiring and motivating General Sales Agents and others engaged in sales activities in the assigned territory in Iran to achieve outstanding sales performance and initiates and drives sales campaigns for Iran.  This includes regular analysis of sales performance, providing feedback to the Area Manager and identifying areas for concern while taking appropriate corrective measures to address concerns as well as handling contracts with Tour Operators and reviewing the same periodically.

You will be responsible for reviewing sales performance on a weekly basis with the sales team / GSA to monitor performance and assess market trends and take action as required, providing feedback to the Area Manager while identifying areas for concern and recommending remedial action.

You will also identify new opportunities for sales, new markets and agents in Iran. In particular, identifying the unique needs of Iran which may be met by Air Arabia products and services and produces recommendations based on cost / benefit analysis.

In this position, you will be expected to lead your team by example displaying exemplary levels of initiative and commitment to achieve. You will be expected to work with a proactive approach and take appropriate decisions based on proper analysis of situations bearing in mind the company's interests and cost.

Qualifications and Experience:

  • Must be educated to a minimum of Bachelor's degree level
  • A minimum of 3 years of Airline Sales management experience with at least 1 year in a managerial position within an airline environment in Iran
  • Previous experience in dealing with Government Affairs / Airport Authorities would be an advantage
  • Excellent written and spoken communication skills in English and Farsi are a must

Do you think you have what it takes to be part of our team? If the answer is yes, then you may apply for the position by sending us a copy of your updated resume to cv@airarabia.comclearly mentioning in the subject line: ABY16-002


TECHNICAL BUYER


Division/Department : Engineering
Reports to : Purchasing Supervisor

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About the Job

The purpose of this role is responsible for processing and controlling purchase orders related to aircraft technical spares and equipment as requested by Air Arabia Technical Management.

 

Key Accountabilities:

  • Initiates quotation requests for Aircraft spares as determined by Supervisor and Production Controller.
  • Ensures to Keep Minimum Stock level of parts by Purchase Order Replenishing as per instruction of Supervisor 
  • Ensures that all company procedures and airworthiness regulations are followed with regards the purchasing of spares from approved suppliers.
  • Negotiates the best commercial price and supply arrangements for all suppliers and vendors used by Air Arabia.
  • Evaluate new vendors from market & coordinate for required documents if required to send the same for QA Vendor Approval Process.
  • In conjunction with the Finance Department. Establish the required credit references and account set-up procedures with respective suppliers & Coordinate to settle if any Invoice Discrepancy related to Purchase
  • Raises the necessary Purchase Orders on the RAL Inventory control system & Follow-up for on-time Delivery.
  • As requested by the Stores Inspector, ensure that any stores discrepancies related to part number, quality or damaged material are promptly resolved with the suppliers.
  • Assist Supervisor for Material Planning & Provisioning of Maintenance.
  • Coordinate with AOG Desk & Maintenance to meet all Material requirements during Heavy Maintenance.

Note – The role defined here is not exhaustive and duties and responsibilities in line with the job function may be added from time to time.

Key Performance Measures:

  • Encourage maintaining correct stock levels to support aircraft maintenance.
  • Ensuring the most competitive price is negotiated for all stock purchases.
  • Proper coordination for assigned Heavy Maintenance

Qualifications and Experience:

  • Graduation in any stream & Minimum 3 year Experience in similar capacity within the aviation industry. Possesses appropriate knowledge of the legal requirements of the GCAA. Professional membership of associations related to the aircraft industry.

 

Skills:

  • Judgment and Decision Making — Considering the relative costs and benefits of potential actions so as to choose the most appropriate one
  • Systems Evaluation — Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system
  • Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
  • Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
  • Management of Material Resources — Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work
  • Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do.

 

Competencies:

  • Analytical Thinking: The ability to analyse issues and problems logically, to think laterally, to spot trends, possible consequences and determine appropriate action.
  • Adaptability and Innovation (Adaptable, Innovative / Creativeness): The ability to change one's own approach to work effectively with a variety of individuals, groups, situations, including the conception and implementation of original ideas to develop and improve processes, products and services.
  • Customer Service Orientation: Discovers the needs of internal and external customers and strives to deliver services and products to meet these needs.
  • Initiative and Commitment to Achieve: The tendency to act in a self – directed way, by taking action before being directed or forced by events; to seize opportunities, probe for in-depth information and deliver significantly more than the minimum required, whilst protecting safety, health and long – term productivity.
  • Attention to Detail and Quality: The ability to consistently produce error – free output; concerned with maintaining high standards of accuracy and quality.
  • Cost Orientation: The drive to reduce costs.
  • Teamwork (Team Working): The ability to work with and support others as part of the team, both within and across functions, and understand the need to work together to create an environment of cooperation, trust and mutual responsibility.

Do you think you have what it takes to be part of our team? If the answer is yes, then you may apply for the position by sending us a copy of your updated resume to cv@airarabia.comclearly mentioning in the subject line: Technical Buyer - Engineering Dpt.


GRAPHIC DESIGNER


HUB: Sharjah
Reference No.: ABY15-091

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About the Job

Air Arabia is looking for individual with strong creative skills and a keen attention to detail to create the graphics primarily for published, printed or electronic media, such as brochures and advertising. The jobholder is also responsible for typesetting, illustration and web design while ensuring that information is presented in a way that is both accessible and aesthetic.

 

Key Accountabilities:

The Graphic Designer is responsible for the creation and design of layouts and final artwork materials for all kinds of advertising such as print, brochures, branding, etc. in line with the instructions and guidelines provided. He/she must be attentive to details and is responsible to monitor, identify and fix mistakes to ensure error-free final artwork materials for production according to the given media plan and technical requirements.

The jobholder must have professional skills in the universal graphic design applications and keep up to date with the new design trends and technologies. Working with the creative manager, he/she must be able to suggest new concepts for advertising campaigns while ensuring adequate planning of tasks to accomplish the job within agreed timelines.

Qualifications and Experience

  • Educated to a minimum of High School, Bachelor's degree preferable
  • A minimum of 2- 3 years' experience as a Graphic Designer
  • Must have previous working experience with the Moroccan market
  • Must be able to work independently with a diverse and multicultural team
  • Must be proficient in Adobe Suite, Photoshop, 2d & 3d animations and motion graphics
  • PC Literate and well versed in MS Office Suite / Google office applications
  • Effective written and verbal communication skills in English and Arabic, Fluency in French would be an advantage

Do you think you have what it takes to be part of our team? If the answer is yes, then you may apply for the position by sending us a copy of your updated resume to cv@airarabia.comclearly mentioning in the subject line: ABY15-091 Graphic Designer


REGIONAL MANAGER GROUND OPERATIONS


HUB: Sharjah
Reference No. : ABY15-044
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About the job
Air Arabia is looking for an individual with strong Ground Operations management experience to help develop and manage the airport operations for the Indian Sub-continent in accordance with the corporate objectives and the regulatory requirements. The selected individual will be responsible for ensuring high standards of service while maintaining the security and safety of operation across the region.

Key Responsibilities:

The Regional Manager Ground Operations (RMGO) is responsible for leading the Ground Operations team in ensuring efficient handling of all activities of Airport Services across the region ensuring highest quality standards, identifying areas of concern and developing/implementing corrective action plans as well as developing/implementing effective procedures for Airport Services ensuring high standards of service and maintaining the security and safety of Airport and Ramp operations across the network. The Regional Manager Ground Operations will ensure that this is done in accordance with the corporate objectives and the local regulatory requirements.

The Regional Manager Ground Operations will be responsible for controlling and negotiating all customer services contractual requirements within the region to ensure that the company interests are protected. Wherever necessary he/she will liaise with senior management of Engineering, Operations and other Departments with regard to common contractual needs and corporate objectives and liaise with relevant international industry bodies to protect the Company's interests.
The Regional Manager Ground Operations is responsible for proposing and arranging for operating budget for the airports within the region and implementation of effective cost control measures. He/she will also be responsible for ensuring that all administrative requirements of the department such as training, recruitment, contracts, etc. are met while also ensuring compliance with meeting targets and managing station performance.

Qualifications & Skills:

  • Must be Educated to degree level with formal qualification in Management Studies or equivalent. 
  • A minimum of 12 years of relevant experience is required with at least 5 years in a management role.
  • Strong functional knowledge of Customer Services / Airport Operations, Recruitment / selection techniques and Contracts
  • PC Literate and well versed in MS Office Suite / Google office applications,
  • Excellent communication skills, both written and spoken in English, Skills in Arabic would be an advantage.
  • Strong inter-personal and relationship building skills with an ability to work independently.
  • Strong negotiation skills

 

Do you think you have what it takes to be part of our dynamic and customer focused team? If the answer is yes, then you may apply for the position by sending us a copy of your updated resume to cv@airarabia.com clearly mentioning in the subject line: ABY15-044 Regional Manager Ground Operations


CABIN CREW MANAGER - EGYPT


HUB: Egypt
Reference No.:RBG15-001

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About the Job

Airarabia Egypt is looking for someone to train its Cabin Crew members to ensure the safety and comfort of Air Arabia passengers on board aircraft. 

 

Key Accountabilities:

  • Review and identify areas, which affect the company standards/image and recommend solutions.
  • Manage day-to-day crew issues including welfare of crew; standards of grooming; attendance, punctuality and disciplinary matters etc.  Review complaints involving Cabin Crew and helping to incorporate 'lessons learnt' into briefings, training sessions, procedures, etc.
  • Checks rosters for Cabin Crew, ensuring fair and equitable distribution of assignments. 
  • Responsible for the overall performance management of the crew and the Crew Movement Officers ensuring all aspects is taken into account. 
  • Carry out flight checks whenever required and provide feedback.
  • Responsible for the complete cabin crew cycle from recruitment to exit function.
  • Reviews incidents where breaches of regulations; initiates disciplinary action where necessary and reports findings and action taken to the HCS.
  • Responsible for achieving on board sales revenue by motivating crew to sell.
  • Work closely with the audit and quality check teams to identify areas of non- compliance and seek advice and support from HCS in closing audit findings to ensure all regulatory requirements are met.
  • Monitor the delivery of SLA by service providers (catering, uniforms, and in-flight supplies providers).
  • Update oneself on all ECAA regulations and keep the HCS informed on regulatory changes; new regulations etc.
  •  Conduct regular crew meeting and meetings with other departments (Rostering, HR, Safety) to ensure compliance of all policies and procedures.
  • Review and approve the flying hours report and the monthly commission payments for crew with regards to catering and duty free sales.

Qualifications & Experience:

  • Possesses extensive experience of cabin crew operations, preferably with various airlines as well as appropriate knowledge of the legal requirements of the ECAA, Airbus Company and any other relevant regulatory body. 
  • Effective written and verbal communication skills in English and Arabic.

Do you think you have what it takes to be part of our dynamic and target driven team? If the answer is yes, then you may apply for the position by sending us a copy of your updated resume to cv_rbg@airarabia.com clearly mentioning in the subject line: Cabin Crew Manager


SAFETY TRAINING AND CABIN STANDARDS OFFICER - EGYPT


HUB: Egypt
Reference No.:RBG15-002

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About the Job

Airarabia Egypt is looking for someone to train its Cabin Crew members to ensure the safety and comfort of Air Arabia passengers on board aircraft. 

 

Key Accountabilities:

  • Ensures that Cabin Crew are trained to perform in accordance with the provisions of the Air Arabia Manuals, and that prompt and effective corrective action is taken when Cabin Crew default.
  • Trains Cabin Crew in their responsibilities for reporting to the Captain on the conduct of passengers and how to coordinate cabin safety in accordance with emergency procedures as specified in the Operations Manual/FCOM and the actions to take in the event of irregularities and malfunctions. 
  • Trains Cabin Crew on the checks required for emergency equipment, catering equipment and other specified equipment and the actions to take in the event of deficiencies.
  • Trains Cabin Crew on after flights procedures, such as completion of documentation, obtaining the Captains signature on occurrence reports. 
  • Trains Cabin Crew in the orderly and complete handover/takeover when handing/taking over the cabin from catering, cleaning or maintenance personnel.
  • Designs, produces and implements training programs and schedules for Cabin Crew, supervising their progress and maintaining records of their performance including safety drills, First Aid, emergency procedures and the layout of particular aircraft types.
  • Maintains training records, including materials, tests used and results and records of license renewal dates to ensure that necessary training is provided in sufficient time to allow for recertification before expiry.
  • Writes and update CSPM, checks and approves the issue of safety bulletins, ensuring that Cabin Crew are made aware of the contents.
  • Carries out cabin crew competency checks.
  • Responsible for the editing, publishing and distributing recurrent training.
  • Preparing, processing all necessary documents required for initial cabin crew licenses and additional aircraft ratings, in accordance to ECAA requirements and Correspond with ECAA for any safety related issue.

 

Qualifications & Experience:

  • A Diploma or equivalent education.  Minimum five years of experience as a cabin crew member with three years as a senior cabin crew.  Training in first aid is essential – a formal qualification is an advantage. 
  • Appropriate aircraft type certificates are also essential. A good technical knowledge of aircraft.
  • Effective written and verbal communication skills in English and Arabic

Do you think you have what it takes to be part of our dynamic and target driven team? If the answer is yes, then you may apply for the position by sending us a copy of your updated resume to cv_rbg@airarabia.com clearly mentioning in the subject line: Safety Training and Cabin Standards Officer


CAPTAIN - A320 TYPE RATED FOR AIR ARABIA - JORDAN


HUB: Amman, Jordan
Reference No.:AMM15-001

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About the Job
Air Arabia is looking to hire experienced A320 type rated Captains for our Operations based out of Amman, Jordan.

 

Required Qualifications and Experience:

A320 Rated applicants

  • Valid ICAO / JAA ATPL License with A320 Type Rating
  • Valid ICAO / JAA Medical
  • Current on A320 within last 6 months
  • Minimum 800 hours as PIC on A320 type
  • Minimum 1500 hours as PIC on Multi-crew Jet aircraft
  • Minimum 5000 hours total flying time
  • English Language Proficiency (ELP) - Minimum Level 4
  • TRE / TRI experience on A320 preferable

 

Do you think you have what it takes to be part of our dynamic and target driven team?
If the answer is yes, then you may apply for the position by sending us a copy of your updated resume and relevant documents to jordan@airarabia.com with clearly mentioning in the subject line: AMM15-0001 Captain A320


CABIN APPEARANCE TECHNICIAN


HUB: Sharjah
Reference No: ABY14-143

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About the job
The purpose of this role is to perform defect rectification and routine servicing as directed by the Cabin Engineer and Hangar Supervisor.

 

Key responsibilities:

  • Perform aircraft maintenance tasks as directed by a Cabin Engineer.
  • Ensure that he is fully conversant with the tasks allocated to him.
  • Ensure strict adherence to all pertinent safety precautions as published in manufacturer manuals and other publications.
  • Ensure that the Cabin Engineer is kept fully advised of any impending service disruptions or problems.
  • Ensure that the Cabin Engineer is   informed of all work performed by him during his duty period.
  • Ensure that all work meets the standards required by the regulations
  • Ensure that replacement parts and components are of an approved type, correctly certified and released and are physically inspected prior to fitment to aircraft or component.
  • Ensure strict adherence to all pertinent safety precautions as published in manufacturer manuals and other publications.
  • Ensure that removed components are correctly handled, labeled and blanked.

Qualifications & Experience:

  • Minimum 2 years experience on Airbus aircraft in the above respective field. 
  • Excellent English communication skills
  • PC literate
  • Familiarity with airline operations
  • Willing to work under harsh weather conditions and in rotating shift patters.

Do you think you have what it takes to be part of our dynamic and target driven team? If the answer is yes, then you may apply for the position by sending us a copy of your updated resume to cv@airarabia.com clearly mentioning in the subject line: ABY14-143 Cabin Appearance Technician


AIRCRAFT TECHNICIAN


HUB: Sharjah
Reference No: ABY14-170

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About the job
The purpose of this role is to perform routine and non-routine tasks during maintenance inputs of aircraft and unscheduled maintenance inputs as directed by the Aircraft Licensed Engineer and Shift Managers.

 

Key responsibilities:

  • Perform routine and non-routine maintenance tasks on ABY and 3rd party aircrafts during maintenance inputs.
  • Ensure that proper knowledge is being applied to the task assigned and in accordance to the policies and procedures of the company.
  • Ensure strict adherence to all pertinent safety precautions as published in manufacturer manuals and other publications. 
  • Ensure that all work meets the standards required by ABY policy, procedures and regulatory authorities.
  • Provide feedback to the Aircraft Licensed Engineer and Shift Manager for any impending service disruptions or problems and ensure that information is properly disseminated without delay.
  • Ensure that replacement of parts and components are done in a professional manner by following the right manuals and it meets a high standard of quality.
  • Responsible for the physical checking and inspection of components prior to fitment to aircraft or component.

Qualifications & Experience:

  • Diploma in Aircraft Maintenance
  • Minimum 2 years experience on Airbus aircraft in Aircraft maintenance field
  • Excellent English communication skills
  • PC literate
  • Should have a pro-active and interactive attitude, be physically fit and have the ability to travel regularly and at short notice.
  • Willing to work under harsh weather conditions and in rotating shift patters.

Do you think you have what it takes to be part of our dynamic and target driven team? If the answer is yes, then you may apply for the position by sending us a copy of your updated resume to cv@airarabia.com clearly mentioning in the subject line: ABY14-170 Aircraft Technician


AIRCRAFT LICENSED ENGINEER


HUB: Sharjah
Reference No: ABY14-169

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About the job
The purpose of this role is to perform routine and non-routine maintenance on ABY and 3rd party aircraft in a cost-effective manner without violating safety and quality standards.

 

Key responsibilities:

  • Carry out maintenance on ABY and 3rd party aircrafts during A and C checks and unscheduled inputs up to or exceeding Air Arabia GCAA standard. 
  • Regularly monitor the aircraft defect status sheet and ensures defects are cleared during maintenance without causing operation delay while adhering to the required standard.
  • Carry out routine and non-routine cards without causing input delay beyond the allocated ground time for the check or maintenance required.
  • Utilize the Technicians effectively and professionally without violating safety and quality standards.
  • Update the Shift Manager of any issues arises which can be of a concern or could result in operational disruption or involve a drop in acceptable service standards.
  • Advise the Shift Manager / Tool stores of equipment or tooling shortfalls that could potentially affect aircraft maintenance inputs. 
  • Carry out technical projects / tasks as directed by Shift Manager or Line Manager.

Qualifications & Experience:

  • Holder of a valid UAE GCAA Aircraft Maintenance Engineers license or ICAO state member licensed type with recent experience of (6) months within last 2 years and with A320/CFM56-5 type rating endorsed.
  • Minimum of 6 years in aviation maintenance out of which 2 years as A320 certifying engineer without any limitation/ restrictions (having CRS).
  • Excellent English communication skills
  • PC literate
  • Willing to work under harsh weather conditions and in rotating shift patters.

Do you think you have what it takes to be part of our dynamic and target driven team? If the answer is yes, then you may apply for the position by sending us a copy of your updated resume to cv@airarabia.com clearly mentioning in the subject line: ABY14-169 Aircraft Licensed Engineer


CAPTAIN - A320 TYPE RATED


HUB: Sharjah / Morocco / Egypt
Reference No: ABY14-0168

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About the job
Air Arabia is looking to hire experienced A320 type rated Captains for our Operations based out of Sharjah / Morocco / Egypt.

 

Qualification and Experience:

A320 Rated applicants

  • Valid ICAO / JAA ATPL License with A320 Type Rating
  • Valid ICAO / JAA Medical
  • Current on A320 within last 6 months
  • 800 hours as PIC on A320 type
  • 1000 hours as PIC on Multi-crew Jet aircraft
  • 5000 hours total flying time
  • English Language Proficiency (ELP) - Minimum Level 4
  • TRE / TRI experience on A320 preferable

Do you think you have what it takes to be part of our dynamic and target driven team?
If the answer is yes, then you may apply for the position by sending us a copy of your updated resume to cv@airarabia.com with clearly mentioning in the subject line: ABY14-168 Captain A320


CABIN CREW


HUB:Sharjah

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About the job
Air Arabia are looking to recruit Cabin Crew for their hub in Sharjah. If you fit the below criteria and are look for an exciting new challenge, please submit your CV and photograph.

 

Requirements:

  • A Higher Secondary education with good pass results is essential good English language command. 
  • Must be within the age band of 21 years and 30 years.
  • Must be educated to a minimum level of accredited Higher Secondary Education or equivalent.
  • Must have a high standard of English; verbal, written and comprehension. Fluency in another language is always an advantage.
  • Must meet the below mentioned height and weight criteria.
    Male: HT - 165 cm. WT -68 to 82 kg.
    Female: HT -160 cm WT - 58 to 70 kg.
  • Ability to swim at least 30m unaided in open water, without a flotation device.
  • Clear skin with no marks / tattoos that would be visible whilst wearing the uniform.
  • Medically fit to meet regulatory requirements.
  • Cabin Crew / Nursing experience would be an asset.

Do you think you have what it takes to be part of our dynamic and target driven team? If the answer is yes, then you may apply for the position by sending us a copy of your updated resume to cv@airarabia.com clearly mentioning in the subject line: Cabin Crew


AIRCRAFT LICENSED ENGINEER- PAKISTAN/ IRAN/ IRAQ/ NEPAL


HUB:Sharjah
Location: Pakistan/ Iran/ Iraq/ Nepal

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About the job
Based in Sialkot, Pakistan, the purpose of this role is to perform routine and non-routine maintenance on ABY and 3rd party aircraft without violating safety and quality standards in a cost-effective manner.

Key responsibilities:

  • Carries out maintenance on ABY and 3rd party aircraft during Transit checks in accordance with Air Arabia and GCAA standards.
  • Ensure station maintained to GCAA standard. 
  • Monitor Engineering stores and ensure correct stock levels and shelf life of spares.
  • Monitor calibration dates of calibrated tooling.
  • Utilize the Station technicians effectively and professionally without violating safety and quality standards.
  • Maintain/ monitor approvals of all Engineers/ technicians on station.
  • Be Flexible and ensure Operation is protected at all times.
  • Advise Outstation Maintenance Manager of equipment or tooling shortfalls that could potentially affect the smooth operation of the station.
  • Carries out technical and administrative tasks as directed by Manager Outstation.
  • To maintain communication between Engineer and MCC in the event of an AOG situation.
  • Willing to work under harsh condition and shift work.

Qualifications & Experience:

  • Holder of a valid UAE GCAA Aircraft Maintenance Engineer's License or ICAO state member licensed type with recent experience of six (6) months within last 2 years and with A320/CFM-56-5 type rating endorsed.
  • Minimum of 5 years in aviation maintenance out of which at least 1 year as A320 certifying Engineer, holding current certificate to release to service. 
  • Very good knowledge of AMM/IPC/TSM/Air NAV. Good English and computer skills.

Do you think you have what it takes to be part of our dynamic and target driven team? If the answer is yes, then you may apply for the position by sending us a copy of your updated resume to cv@airarabia.com clearly mentioning in the subject line: Aircraft Licensed Engineer - Pakistan or Iran or Iraq or Nepal


CABIN CREW DUTY SUPERVISOR


HUB:Sharjah

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About the job
The purpose of this role is to assist Cabin Crew Manager in managing the Cabin Crew Members at all times and ensure that all crew are legal as per the GCAA requirements and their needs are met.

Key Responsibilities:

  • Ensure all flights departing Sharjah consist of the correct crew complement, and liaise with Crew rostering officer regarding crew shortfalls, if any.
  • Supervise correct and fair allocation of crew positions by auditing and reviewing.
  • Manage action, follow up and provide feedback to cabin crew on cabin flight report. 
  • Ensure all procedures, manuals and documentations in the Briefing Office are updated and maintained as per GCAA and company policy requirements.
  • Coach operating crew by giving them constructive feedback, being prepared to answer any queries, clarify any operational issues and if needed direct the crew member to the right personnel or department as necessary.
  • Manage grooming standards; monitored and rectified where needed. 
  • Manage senior or captains de-briefing and handle any conflict until it is resolved; use them as case studies in liaison with Training Manager.
  • Carry out flight observations and submit a full report to Cabin Crew Manager (2 flights a month) 
  • Manage daily both catering and duty free issues and ensures that the right product is selected for increasing the revenue using feedback of the crew.
  • Carry out a random pre and post flight check to monitor the boarding process, ground handling, catering-duty free, cabin appearance and crew performance; a full report should be submitted to Cabin Crew Manager. (3 flights per shifts) 
  • Liaise with other departments to fulfill cabin crew requirements (e.g. housing, transport, HR, finance). Place a purchase order for cabin crew department. 
  • Conduct evaluation for initial crew member during 90 days appraisal. 
  • Conduct appraisal for the crew including seniors.
  • Maintain records of crew performance, sick leave, no show, punctuality, customer service and take the necessary action in cases of discipline.
  • Assist Cabin Crew Manager in Cabin Crew Recruitment.
  • Assist Cabin Crew Manager for SCCM upgrade.
  • Assist the Cabin Crew Manager and carry out investigations on crew disciplinary / appreciations 
  • Manage crew welfare by looking at their personal issues, follow up with company Medical Centre for crew well-being, meet and assist new joining crews and visit crew if they are hospitalized.
  • Ensure the Familiarization Flight program is carried out and the correct paperwork is completed as per Procedures and compliance is achieved.
  • Prepare and disseminate Memos and reminders to all crew for any policy changes
  • Complete the Crew Movement Officer Shift Report Log at the end of the shift ensuring to note any handover matters for the following shift. Maintain physical appearance of the Briefing Office, including cleanliness, equipment condition etc., and make recommendation for any maintenance or equipment replacement.
  • In the absence of a SCCM, the briefing officer on duty will nominate the most senior crew member to conduct the pre-flight safety briefing. Crew Movement Officer will advise Crew Control of the absence of the operating SCCM.
  • Liaise with other hubs for sending and receiving any product i.e. crew uniforms, manuals 
  • Attend weekly meeting with cabin crew manager to identify the areas that require improvement.

Requirements:

  • Educated to High Secondary level. 
  • Minimum five years of experience as a cabin crew member with three year as a senior cabin crew. 
  • Good working knowledge of Flight Duty Time Limitation regulations. 
  • Self-motivated and able to work independently with strong written and oral communication skills in English.
  • Arabic would be an advantage.

Do you think you have what it takes to be part of our dynamic and target driven team? If the answer is yes, then you may apply for the position by sending us a copy of your updated resume to cv@airarabia.com clearly mentioning in the subject line: Cabin Crew Duty Supervisor


CALL CENTRE AGENT


HUB:Sharjah
Reference No: NP151-03

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Purpose of the job
To handle incoming or outgoing customer calls for for our airline business. He/She would handle account inquiries, customer complaints or support issues.

Key Responsibilities:

  • Takes calls from customers, potential customers, suppliers, agents and other making enquiries regarding the services and products of Air Arabia.
  • Complete flight booking forms, prepare change of details, and issue flight ticket orders, using computers. 
  • Confers with customers by telephone in order to provide information about products and services, to take orders or cancel reservations/accounts, or to obtain details of complaints. 
  • Determines charges for services requested, collect deposits or payments, and/or arrange for billing. 
  • Obtains and examines all relevant information in order to assess validity of complaints and to determine possible causes, such as extreme weather conditions. 
  • Refers unresolved customer grievances to designated departments for further investigation. 
  • Resolves customers' service or billing complaints by performing activities such as refunding money, and adjusting bills. Seeks approval of the Team Leader where applicable.
  • Checks to ensure that appropriate changes were made to resolve customers' problems. 
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
  • Gathers information regarding customers needs, trends developing and other data which may be of interest to Marketing and Sales departments feeds it back to the Call Centre Manager through Team Leaders.
  • Meet the monthly ( Revenue, calls & quality ) targets to reach the max level of punctuality & productivity 
  • Understand the real call center concept activities & work in achieving it.

Requirements:

  • Preferably under family sponsorship
  • Candidate should ideally have completed High School 
  • Good Computer skills. 
  • Should be proficient in both Arabic and English. 
  • Should be analytical with good Math skills.

 

Interested candidates may apply for the position by sending a copy of their updated resume.e to cv@airarabia.com clearly mentioning in the subject line: NP151-03 Call Centre Agent