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Air Arabia awarded ISO certification in Information Technology Service Management


07 October 2013

Air Arabia, the first and largest low-cost carrier (LCC) in the Middle East and North Africa, announced that it has been awarded the ISO/IEC 20000-1: 2011 certificate in IT Service Management System

in recognition of high standards the company has achieved in implementing world class information technology services.

The ISO/IEC 20000-1 certification has been awarded following a rigorous auditing process that British Standards Institution (BSI) has carried out, ensuring that Air Arabia’s IT service management systems operate to the highest possible standards. This is a reflection of Air Arabia’s commitment to establish a culture of continual improvement and learning within its IT department.

The ISO/IEC 20000-1 certification further demonstrates the company’s high levels of efficiency in service provision and the ability to continuously improve the delivery of IT services in accordance with the development in the IT industry and the company requirements.

Commenting on the occasion, Adel Ali, Group Chief Executive Officer, Air Arabia Group, said, “Obtaining the ISO 20000 certification in IT Service Management System testifies our commitment for ongoing improvement and for sharing knowledge and innovation within the organisation. It is with great delight that we accept this prestigious certificate from BSI, which further consolidates our efforts to enhance the quality of services we provide.”

Theuns Kotze, Regional Managing Director for Middle East and Africa, BSI, said, “This great achievement is a strong stepping stone for Air Arabia towards excellence and innovation. ISO/IEC 20000 registration demonstrates that Air Arabia has adequate controls and procedures in place to consistently deliver a cost effective, quality IT service. I would like to congratulate the entire project team, senior management and all staff members who were involved in this project.”