» Conditions of Carriage

Article 8 - Baggage

8.1 Free Baggage Allowance
You may carry some of your baggage free of charge. Your free baggage allowance may be carried as specified and is subject to the conditions and limitations contained in our Travel Regulations.

8.2 Excess Baggage
The acceptance and carriage of Excess Baggage is at our discretion and you will be required to pay a charge for the carriage of baggage over your free baggage allowance. Details of the applicable Excess Baggage rates are available in our Travel Regulations.

8.3 Items Unacceptable as Baggage
You must not include in your baggage items which do not constitute baggage as defined in Article 1 of these Conditions of Carriage.

8.3.1 You must not carry the following in your baggage (whether as Checked Baggage or Unchecked Baggage):

Those items you are forbidden from carrying by law.

Items you are forbidden from carrying by our Carrier’s Regulations.

• Any item likely to put the aircraft or people or property on board the aircraft in danger. These include the items shown in the “International Civil Aviation Organisation (ICAO) Technical Instructions for the Safe Transport of Dangerous Goods by Air” and the “International Air Transport Association (IATA) Dangerous Goods Regulations”.
• Items which we reasonably consider unsuitable for carriage because they are dangerous, unsafe, too heavy, too big, fragile or perishable or because of their shape or character. In deciding if items are unsuitable for carriage, we will take account of the type of aircraft being used.

If we discover that you are carrying forbidden items, we will refuse to carry them. Please ask us for information about forbidden items if you need it.

8.3.2 Firearms
You must obtain our permission in advance, if you wish to travel with firearms and ammunition (sporting guns). If you do not, we may decide not to carry them. All firearms and ammunition must be carried as Checked Baggage and we will not allow you to take them into the aircraft cabin. All firearms carried as Checked Baggage must be unloaded, have the safety catch on and be suitably packed.

Carrying firearms and ammunition is covered by the lCAO Technical Instruction and IATA Regulations referred to above. You must make sure that you have all the documents you need for firearms and ammunition. If you do not, we may decide not to carry them.

8.3.3 Dangerous Items
You must not take any item into the aircraft cabin if we tell you that we reasonably believe that its presence there would affect the safety and security of the aircraft or any person in it.

You must not take antique, toy or replica guns into the aircraft cabin. You must not take swords, knives, archery bows, arrows or similar weapons into the aircraft cabin. We may either tell you to check in these items as Checked Baggage or refuse to carry them altogether.

8.3.4 Fragile, Perishable and Valuable Items

You must not include in your Checked Baggage fragile or perishable items or items of special value such as:

• money;
• jewellery;
• precious metals;
• computers;
• personal electronic devices;
• share certificates, bonds and other valuable documents;
• business documents; or
• passports and other identification documents

We are not responsible for loss of or damage to forbidden items. If, despite the fact that an item is forbidden under Article 8, you include it in your baggage, we will not be responsible for any loss or damage caused to it.

8.3.5 Right to Refuse Baggage
We may refuse to carry as baggage such items described in Article 8 that are prohibited from carriage as baggage and may refuse further carriage of any such items on discovery.

We may refuse to carry as baggage any item because of its size, shape, weight or character.
We may refuse to accept baggage for carriage if we reasonably believe that it is not properly and securely packed in suitable containers to ensure safe carriage with ordinary care in handling.

8.4 Right to Search

8.4.1 For reasons of safety and security we will ask to search and screen you and search, screen or x-ray your baggage. We will always try to search, screen or x-ray your baggage when you are present. However, if you are not available, we may search your baggage in your absence. If you do not allow us to carry out the necessary safety and security searches, screening and x-rays, we will refuse to carry you and your baggage. If a search or screening causes damage to you, or a search, screening or x-ray causes damage to your baggage, we will not be liable for the damage unless it was caused by our negligence or fault.

8.5 Checked Baggage
Checked Baggage must have your name or other personal identification securely affixed to it. When you check in your Checked Baggage, we will give you a Baggage Identification Tag for each piece.

8.5.1 We will carry your Checked Baggage, whenever possible, on the same aircraft as you, unless we decide for safety, security or operational reasons to carry it on another flight. If we carry your Checked Baggage on another flight we will deliver it to you, unless the law says you must be present for customs clearance.

8.6 Unchecked Baggage
We set maximum dimensions and weights for Unchecked Baggage, which must also fit under the seat in front of you or in an enclosed storage compartment in the cabin of the aircraft. If your Unchecked Baggage exceeds the maximum dimensions or weights or does not fit under the seat in front of you or in an enclosed storage compartment or we decide it is not safe, you must check it in as Checked Baggage.

We have Carrier Regulations for Baggage, please ask us for details.

8.6.1 If you have an item of baggage (such as a musical instrument) larger or heavier than the maximum dimensions and weight for Unchecked Baggage but unsuitable to be carried as Checked Baggage, we will only accept this for carriage if you have given us notice in advance and permission has been granted by us. The cost of such items may be charged for separately.

8.7 Collection and Delivery of Checked Baggage
Subject to Article 8.5.1, you must collect your Checked Baggage as soon as we have made it available at your place of destination. If you do not collect it within a reasonable time, we may charge you a storage fee. If you do not claim your Checked Baggage within three months from the date we make it available, we may dispose of it without any liability to you.

8.7.1 Only the person with the Baggage Identification Tag, and, if one has been issued, the Baggage Receipt, is entitled to delivery of the Checked Baggage.

8.7.2 If a person claiming a piece of Checked Baggage cannot produce the Baggage Identification Tag and, if one has been issued, the Baggage Receipt, we will deliver the baggage to them only on condition that they can establish to our satisfaction that the baggage is theirs and if required by us, such person shall provide us with adequate security to indemnify us for any loss, damage or expense which may be incurred by us as a result of such delivery.

8.7.3 lf the person with a Baggage Receipt or a Baggage Identification Tag receives Checked Baggage without complaint, this will be sufficient evidence that the Checked Baggage has been delivered in good condition and according to the Contract of Carriage, unless you prove otherwise.

8.8 Animals
Except as provided below, we will not accept animals for carriage.

8.8.1 We will carry Guide Dogs accompanying sight/hearing impaired customers free of charge, together with containers and food, in addition to the normal free baggage allowance.

Acceptance for carriage of the above animals is subject to the condition that the Customer assumes full responsibility for such animal. We shall not be liable for injury to or loss, delay, sickness or death of such an animal unless caused by our fault or negligence.

8.9 Human Remains
Human remains will not be accepted for carriage on any route. However, the carriage of human ashes is accepted subject to our Carrier’s Regulations.

8.10 Items Removed from Customers by Security Personnel
We will not be responsible for, nor have any liability in respect of, items removed from customers’ baggage by airport security personnel acting in accordance with international or government authority, whether or not any such items are subsequently retained or destroyed by such airport security personnel, or are passed by such airport security personnel to us.