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Article 7 - Refusal and Limitation of Carriage

7.1 Right to Refuse Carriage
In the reasonable exercise of our discretion, we may refuse to carry you or your baggage if we have notified you in writing that we would not at any time after the date of such a notice carry you on our flights. In this circumstance you will be entitled to a refund of the fare you have paid, plus any Taxes, Fees and Charges, less any reasonable administration charge we may apply.

We may refuse to carry you or your Baggage if one or more of the following has occurred or we reasonably believe may occur:

7.1.1 If the carriage of you or your Baggage may endanger or affect the safety of the aircraft or the safety, health or materially affect the comfort of other customers or crew;

7.1.2 If you are drunk or under the influence of drink or drugs or if you are, or we reasonably believe you are, in unlawful possession of drugs;

7.1.3 lf your mental or physical state is a danger or risk to you, the aircraft or any person in it;

7.1.4 If you have refused to allow a security check to be carried out on you or your Baggage;

7.1.5 If you have not obeyed the instructions of our ground staff or a member of the crew of the aircraft relating to safety or security and/or used threatening, abusive or insulting words towards our ground staff or a member of the crew of the aircraft;

7.1.6 If you have behaved in a threatening, abusive, insulting or disorderly way towards a member of our ground staff or a member of the crew of the aircraft;

7.1.7 If you have deliberately interfered with a member of the crew of the aircraft carrying out their duties;

7.1.8 If you have put the safety of either the aircraft or any person in it in danger;

7.1.9 If you have made a hoax threat relating to bombs, biological or chemical weapons;

7.1.10 If you have committed a criminal offence during the check-in or boarding processes or on board the aircraft;

7.1.11 If you have not, or do not appear to have, valid travel documents; if you try to enter a country for which your travel documents are not valid; destroy your travel documents during the flight, refuse to surrender your travel documents to a member of the crew, against receipt, when so requested or refuse to allow us to photocopy your travel documents;

7.1.12 If you ask the relevant government authorities for permission to enter a country in which you have landed as a transit customer; if carrying you would break government laws, regulations, or orders; if you have refused to give us information which a government authority has asked us to provide about you.

7.1.13 If you have not presented a valid Ticket;

  • If you have not paid the fare (including any Taxes, Fees or Charges) for your journey;
  • If you have presented a Ticket acquired illegally;
  • If you have presented a Ticket which you did not buy from us or our Authorised Agents;
  • If you have presented a Ticket which was not issued by us or our Authorised Agents;
  • If you have presented a Ticket which has been reported as being lost or stolen;
  • If you have presented a counterfeit Ticket;
  • If you have presented a Ticket with an alteration made neither by us nor our Authorised Agents;
  • If you have presented a spoiled, torn or damaged Ticket or a Ticket which has been tampered with

7.1.14 If you cannot prove you are the person named in the Ticket when presenting for check-in or boarding. We reserve the right to retain such Ticket in these circumstances.

7.1.15 If you have changed your transportation without our agreement as set out in Article 3.2 and our Carrier’s Regulations.

7.1.16 If you have failed to present your Ticket or your Boarding Pass or your travel documents to us when reasonably asked to do so; if you have failed to complete the check-in process by the check-in deadline; if you have failed to arrive at the boarding gate on time.

7.1.17 If you have behaved in a way mentioned above on or in connection with a previous flight and we believe you may repeat this behaviour.

7.2 Special Assistance
If you are a disabled person or have limited mobility and you have told us or our Authorised Agents that you have special needs, such as a wheelchair, or that you need special help and you have asked us or our Authorised Agents to provide this; and we or our Authorised Agents have agreed, before you check in, to provide for your special needs and/or give you special help, we will not then refuse to carry you because of your disability, limited mobility or special needs.
We may decide not to carry pregnant women; customers who are ill; or customers who are disabled, have limited mobility or need special help if arrangements to carry them have not been made before check-in. We do not accept unaccompanied children under the age of 12 years.

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