» Conditions of Carriage

Article 5 - Reservations

5.1 General
We will record your reservations in our computer system. If you ask, we or our Authorised Agents will give you written confirmation of your reservation in the case of a telephone reservation. In the case of internet bookings through our Website, a unique booking reference number, the Confirmation Reference, will be displayed along with the booking confirmation details on the screen upon completion of the transaction. You should print a copy of this for your records as you will be required to quote the Booking Confirmation Reference at the time of check-in.

A reservation is not made or confirmed until you have received a Confirmation Reference and payment has been received by us. Some fares have conditions which limit or exclude your right to change reservations. See Article 3.2 and Carrier’s Regulations.

5.2 Time Limits for Payment of the Fare
Fares plus all Taxes, Fees and other Charges must be paid in full when a confirmed reservation is made. If such sums have not been paid in full or your credit/debit card is declined we may cancel the reservation at any time without liability.

5.3 Personal Information
You recognise that your personal data has been given to us and that we may use the personal information you have provided, including information about how you use our services and facilities (“your personal information”), for the purposes of:

making a reservation and issuing a Ticket; providing you with your transportation and any related services and facilities; accounting, billing and auditing; checking credit or other payment cards; immigration, customs and entry procedures; security, administrative and legal purposes; statistical analysis; ensuring our compliance with legal and regulatory obligations applicable to us; operating frequent flyer programmes; systems testing, maintenance and development; customer relations; helping us in any future dealings with you; and direct marketing and market research (in which case we will give you the opportunity to opt out).

For these purposes you authorise us to retain and use your personal information and to transmit it to our own offices; carriers and other companies involved in providing your transportation or related services and facilities; data processors working for us; our Authorised Agents; government and enforcement agencies; and credit and other payment card companies.

5.4 Seating
We cannot guarantee that you will be able to sit in any particular seat. We will try to honour advance seating requests. We can change your seat at any time, even after you have boarded the aircraft, as we may need to do this for operational, safety or security reasons.

5.5 Connections
Our flights are not intended for use in connecting with flights of other carriers but are able to be used in connection with one another. Regulations and minimum connecting times are shown in our Travel Regulations.