» Conditions of Carriage

Article 3 - Tickets

3.1 General
The Ticket, these Conditions of Carriage and our Travel Regulations (including applicable Tariffs) together constitute the terms and conditions of the Contract of Carriage between you and us.

These Conditions of Carriage and our Travel Regulations can be found and are accessible in full on our Website and copies may be obtained on request from our office at the address provided at the end of these Conditions of Carriage.

We will only provide carriage to the Customer named in the Ticket who presents valid confirmation, duly issued by us in respect of that person for the flight. You will also be required to produce positive photographic identification identifying you as the customer named in the booking and valid travel documentation in the form of passport, and any visa or other documentation required, to satisfy the relevant authorities for the journey you are undertaking.

We sell some Tickets at discounted fares which may be partly or completely non-re-fundable. You should choose the fare which best suits your needs and we would strongly recommend that you ensure you have an appropriate level of insurance to cover instances where you are unable to use your Ticket.

3.2 Changes to Tickets
The Ticket you have purchased is valid for transportation only as shown on the Ticket for the Customer named, from the place of departure to the final destination on the date and flight number shown.

If you wish to change your flight you must contact us in advance. All changes must be made at least 24 hours before the minimum check-in time of the flight; such changes may only be made by the customer named in the booking and/or the person who made the original booking.

Any additional fare due, in accordance with our Travel Regulations and Tariffs and any applicable administration fee will be calculated and you will be given the option of accepting the new price or maintaining your original transportation as ticketed. Detailed rules relating to fares and changes to Tickets are accessible on our Website or available from our offices upon request.

We shall not be liable to any person entitled to be carried by us or for any refund in connection with a proposed flight if, in good faith, we provide carriage to a person purporting to be entitled to carriage or make any refund to the person entitled in accordance with Article 10.

3.3 Cancellations to Tickets
If you wish to cancel your flight you must contact us in advance. All changes must be made at least 24 hours before the minimum check-in time of the flight; such cancellations may only be made by the customer named in the booking and/or the person who made the original booking.

We will credit you the balance of your fare due after deduction of cancellation fee. Such credit may be used within one year of the date of original booking by the named customer or by someone of their close family sharing the same family name.

3.4 Package Travel, Package Holidays and Package Tour Regulations
Your right to transfer your booking to another customer where the Package Travel, Package Holidays and Package Tour Regulations apply.
If the Ticket has been issued as part of a package to which The Package Travel, Package Holidays and Package Tours Regulations 1992 SI 1992/3288 as amended (the Regulations) apply and you want to transfer your booking under regulation 10 of the Regulations, we or our authorised agents will issue a new Ticket provided that you:

• Prove to us or our Authorised Agents that you have satisfied the requirements of regulation 10 and are entitled to transfer the booking;
• Give us or our Authorised Agents reasonable notice of your intention to transfer the booking before your date of departure;
• Give us or our Authorised Agents the full name, address and contact number of the person to whom you want the new ticket to be issued;
• You deliver the Ticket to us or our Authorised Agents; and you pay us or our Authorised Agents a reasonable administration fee for issuing the new Ticket.

3.5 Validity
Unless it says differently on the Ticket, in these Conditions of Carriage, or in any Tariffs which apply, a Ticket is valid for one year from the date of issue or one year from the date you first travelled using the Ticket, providing your first flight took place within a year of the Ticket issue.