» Conditions of Carriage
Article 1- Definitions of the Expressions used in these Conditions
We, us, our - means air arabia PJSC
You, your – means any person holding a Ticket who is to be carried or is carried on an aircraft, except members of the crew. (See also the definition for Ticket and for Customer)
Agreed Stopping Places – are the places, except the place of departure and the place of destination, set out in your Ticket or shown in our timetables as scheduled stopping places on your route
Airline Designator Code – is the two or three letters or the letter and number which identify particular air carriers
Authorised Agent – is a customer sales agent who we have appointed to represent us in the sale of air transportation on our services
Baggage – means your personal property accompanying you on your flight, which unless otherwise specified, consists of your Checked and Unchecked Baggage
Baggage Receipt – refers to the part of your Ticket/Flight Confirmation Document/Itinerary which relates to the carriage of your Checked Baggage
Baggage Identification Tag – means a document issued solely for identification of Checked Baggage
Carrier – means an air carrier other than air arabia PJSC
Checked Baggage – this is baggage which we have taken into our custody and for which we have issued a baggage identification tag or a baggage receipt or both and which normally travels in the hold of the aircraft
Check-in Deadline - the time limit we have set by which you must have completed the check-in formalities and received your boarding pass
Conditions of Carriage – means these General Conditions of Carriage for Customers and Baggage
Conditions of Contract – means those statements contained in or delivered with your Ticket or Flight Confirmation Document/Itinerary or Receipt, identified as such and which incorporate by reference, these Conditions of Carriage and Notices
Confirmation Reference – means the unique number we assign to you to identify the booking you have made which has been confirmed by us
Convention – means whichever of the following apply
- The Convention for the Unification of Certain Rules Relating to International Carriage by Air, signed at Warsaw, 12 October 1929 (referred to below as the Warsaw Convention)
- The Warsaw Convention as amended at The Hague on 28 September 1955
- The Warsaw Convention as amended by Additional Protocol No. I of Montreal (1975)
- The Warsaw Convention as amended at The Hague and by Additional Protocol No. 2 of Montreal (1975)
- The Warsaw Convention as amended at The Hague and by Additional Protocol No. 4 of Montreal (1975)
- The Guadalajara Supplementary Convention (1961)
- The Montreal Convention (l999)
Coupon – means a paper flight coupon or an electronic coupon, each of which entitles the customer named on it to travel on the particular flight identified on it
Customer – means any person holding a Ticket who is carried, or is to be carried, on an aircraft, except members of the crew. (See also the definition for you, your)
Customer Coupon - is the part of your Ticket which is marked as such
Damage – this includes death of, wounding of, or bodily injury to a customer. It also includes loss, partial loss, and theft of, or other damage to baggage arising out of, or in connection with carriage or other services incidental thereto performed by us
Days – means calendar days including all seven days of the week. For the purpose of sending notices, we will not count the day on which notice is sent. For the purposes of deciding whether a Ticket is valid, we will not count the day on which the Ticket was issued, or the first flight began
Electronic Coupon – is a flight coupon for an Electronic Ticket held in our computer database
Electronic Ticket – is a Flight Confirmation Document/Itinerary and/or receipt, Electronic Coupons and any boarding document we have issued to you
Events Beyond Your Control – are unusual and unforeseeable circumstances which you cannot control and the consequences of which you could not have avoided even if you had taken all due care
Flight Coupon – is the part of your Ticket which has the words “Good for Passage” printed on it. In the case of an Electronic Ticket, it means the Electronic Coupon. The flight coupon shows the places of departure and destination between which you are entitled to be carried
Involuntary Fare Refund – means a refund, under clause 10.2, of the fare for your Ticket
Itinerary and Receipt – means a document or documents we or our authorised agents issue on paper, by fax, by E-mail, or deliver electronically to customers travelling with Electronic Tickets. It contains the customer’s name, flight information and a receipt
SDR – is a Special Drawing Right as defined by the International Monetary Fund
Stopover – means a scheduled stop on your journey at a point between the place of departure and the place of destination
Tariff – means the published fares, charges and related Conditions of Carriage of an airline which have been filed, where required, with the appropriate authorities
Ticket – means either a document called a “Customer Ticket and Baggage Receipt” or an Electronic Ticket and/or Confirmation Reference, which we or our Authorised Agents have issued and/or assigned to you and the Boarding Pass issued at check-in.
Travel Regulations – are the rules, other than these Conditions of Carriage, published by us and in effect on the date the booking is made which govern the carriage of Customers and/or Baggage and shall include applicable Tariffs in force; these are available on our Website and at our offices upon request
Unchecked Baggage – means your baggage other than your Checked Baggage. Unchecked Baggage is normally carried with you on to the aircraft
Validity Period – is the period for which your Ticket is valid
Voluntary Fare Refund – is a refund, under clause 10c, of the fare for your Ticket
Website – means air arabia PJSC internet site www.airarabia.com