» Conditions of Carriage

Article 10 - Refunds of Fares and Taxes, Fees and Charges

10.1 General
If we fail to provide carriage in accordance with the Contract of Carriage or where a refund is payable in accordance with these Conditions of Carriage or our Travel Regulations, refund of the fare for your Ticket, or any unused part of it, and any Taxes, Fees and Charges, as applicable shall be made by us in accordance with this Article and with our fare rules and Tariffs and our Carrier’s Regulations. Applicable Taxes, Fees and Charges paid at the time of issue of your Ticket will be included in fare refunds where appropriate.

If after having made a reservation you do not fly with us, whether or not a refund of the fare is payable you will be entitled to claim a refund of any Taxes, Fees and Charges paid by you which as a consequence we have no obligation to pay to any Government or other authority. We reserve the right to deduct a reasonable administration fee from any such refund where you fail to fly with us despite a flight being available.

Unless we say otherwise, we will only make a refund either to the person named on the Ticket or to the person who paid for the Ticket. If you want a refund you must prove to us that you are the person named on the Ticket or, if this applies, the person who paid for the Ticket.

If a Ticket has been paid for by someone other than the customer named on it and it says that there is a restriction on refund, we will only make the refund to the person who paid for the Ticket.
Unless you are applying for a refund on a lost Ticket, we will only make the refund if you first give us the Ticket and all unused flight coupons.

10.2 Involuntary Fare Refunds
If we cancel a flight or fail to stop at your destination and no alternative flight is available, or we have refused to carry you in accordance with Article 7.1 or if a refund is otherwise due to you under these Conditions of Carriage, the amount of the refund shall be:
• if you have not used any part of the Ticket, the refund will be equal to the fare and any Taxes, Fees and Charges you have paid.
• if you have used part of the Ticket, the refund will be equal to at least the difference between the fare and any Taxes, Fees and Charges you have paid and the fare and any Taxes, Fees and Charges for travel between the points for which you have used your Ticket.

10.3 Voluntary Fare Refunds
If you are entitled to a refund of the fare for your Ticket for reasons other than those set out in Article10.2, the amount of the refund shall be:
• if you have not used any part of the Ticket, the refund will be equal to the fare and Taxes, Fees and Charges you have paid, less any cancellation and reasonable administration fees.
• if you have used part of the Ticket, the refund will be equal to the difference between the fare and Taxes, Fees and Charges you have paid and the correct fare Taxes, Fees and Charges for travel between the points for which you have used the Ticket, less any cancellation and reasonable administration fees.

10.4 Our Right to Refuse a Fare Refund
We may decide to refuse to give you a refund if you apply for it after the end of the validity period for the Ticket purchased.

We may decide to refuse to give you a refund if, when you arrived in a country, you presented your Ticket to us or to government officials as evidence of your intention to leave that country, unless you can prove to us that you have permission to stay in the country or you will be leaving the country on another airline or on another form of transport.

10.5 Currency
We reserve the right to make a refund in the same manner and the same currency used to pay for the Ticket.