» Conditions of Carriage

Article 9 - Schedules, Delays and Cancellations and Denied Boarding Compensation

9.1 Schedules
The flight times shown in our timetables may change between the date of publication and the date you actually travel. We do not guarantee these flight times to you and they do not form part of your Contract of Carriage with us.

Before we accept your booking, we will tell you the scheduled departure time of your flight in effect as of that time, and it will be shown on your Ticket or Flight Confirmation Document/Itinerary and/or Receipt. It is possible that we may need to change the scheduled departure time of your flight after your have received your Ticket. If you provide us with contact information, we will endeavour to notify you of any such changes.

9.1.1 If after you buy your Ticket we make a significant change to the scheduled departure time of your flight and you find this change unacceptable and we cannot book you on another flight which you are prepared to accept you will be entitled to an involuntary refund of your fare.

9.1.2 Delays and Cancellations

At any time after a reservation has been made we may change our schedules and/or cancel, terminate, divert, postpone or delay any flight where we reasonably consider this to be justified by circumstances beyond our control and for reasons of safety. If we do so:

• in the event of a cancellation we will make a refund in accordance with Article 10 subject to any other options you may accept as stated in our Carrier’s Regulations;
• in the event of a diversion we will arrange for you to be carried (at our expense) to the Agreed Stopping Place or place of destination to which the flight was intended to be bound;
• in the event of a delay or disruption to our published schedule we will apply the procedures set out in our Carrier’s Regulations; and
  We will have no other liability to you in any way whatsoever save as set out in our Travel Regulations.

9.1.3 Denied Boarding Compensation
If you are denied boarding on an overbooked scheduled flight for which you have both a valid Ticket and a confirmed reservation, we will provide extra services either as required by any law which may apply or as set out in our Travel regulations.